Electrical

General Procedures - Bezel Diagnostics

4steps
~24min
2/5difficulty
Done 0 of 4

Check

  • Inoperative ACM
  • Inoperative (blank or does not power up) display unit (non-touchscreen display or touchscreen display)
  • Inoperative FCIM or radio control panel
  • Inoperative steering wheel switch
Refer to the appropriate Section 415-00 to diagnose the faulty component.
  1. The ignition is on.
  2. Operate the audio system in AM/FM mode.
    For vehicles with SYNC For vehicles with an ACM-integrated CD player, press and hold the FCIM EJECT and SEEK UP buttons simultaneously until the bezel diagnostics mode is entered. If supported, the Speaker Walk-Around Test starts and the display shows each speaker as it is tested.
    For vehicles without an ACM-integrated CD player, press and hold the steering wheel SEEK UP and FCIM SEEK UP simultaneously until the bezel diagnostics mode is entered. If supported, the Walk-Around Test starts and the display shows each speaker as it is tested.
    For vehicles without SYNC Press and hold the FCIM POWER ON and SEEK DOWN buttons simultaneously until the bezel diagnostics mode is entered. If supported, the Speaker Walk-Around Test starts and the display shows each speaker as it is tested.
  3. After the speaker test (all speakers test) is complete, the following information becomes available:

    Vehicles with SYNC


    Menu Submenu
    APIM Diagnostics Part Numbers
    Software Versions
    Configuration Status
    Location Information
    Tone Test
    Touchscreen Activation Test
    Test Pattern Display
    RGB Pixel Test
    SYNC Versions
    Exit Diagnostics
    AHU Diagnostics (AHU refers to ACM) AHU Part Numbers (Sirius serial number also displayed)
    Radio Signal Strength
    Speaker Bypass Test active (if not equipped with DSP)
    Exit Diagnostics
    DSP Diagnostics DSP Part Numbers
    Speaker Bypass Test active
    Exit Diagnostics
    EFP Diagnostics (EFP refers to the FCIM, which communicates over CAN) EFP Part Numbers
    Exit Diagnostics
    ICP Diagnostics (ICP refers to the Radio Control Panel/FCIM, which communicates over LIN) ICP Part Numbers
    Exit Diagnostics
    SDM Diagnosis (SDM refers to the display unit) SDM Part Numbers
    Exit Diagnostics

    Vehicles Without SYNC


    Menu Submenu
    CHR Diagnosis (CHR refers to the ACM) CHR Part Numbers / Sirius ESN
    Radio Signal Strength
    Walk-Around Speaker Test
    Exit Diagnostics
  4. To exit faceplate diagnostics, press the power button or select Exit Diagnostics.

Test yourself

A quick Ford Explorer quiz: every answer comes with an explanation and a link to the manual page.