What to Do in an Emergency

Towing Services

~1min read

If emergency towing is required, we recommend that it be performed by an authorized Kia dealer or a commercial towing service. Proper lifting and towing procedures are necessary to avoid damage to the vehicle. The use of wheel dollies or a flatbed is recommended.

The vehicle may be towed with the rear wheels on the ground (without dollies) and the front wheels off the ground.

If any of the load-bearing wheels or suspension components are damaged, or if the vehicle is towed with the front wheels on the ground, use a towing dolly under the front wheels. When towing with a commercial tow truck and wheel dollies are not used, the front of the vehicle must always be raised, not the rear.

✽ NOTICE

If the EPB does not operate normally, take your vehicle to an authorized Kia dealer by loading it onto a flatbed truck and have the system inspected.

WARNING - Side and Curtain Airbags

If your vehicle is equipped with side and curtain airbags, set the ENGINE START/STOP button to the ACC position when the vehicle is being towed. The side and curtain airbags may deploy when the ENGINE START/STOP button is in the ON position and the rollover sensor detects a rolling situation.

WARNING - Towing

  • Do not tow the vehicle in reverse with the front wheels on the ground, as this may cause damage to the vehicle.
  • Do not tow the vehicle with a sling-type device. Use a wheel lift or flatbed equipment.

When towing the vehicle to an emergency location without wheel dollies:

1. Set the ENGINE START/STOP button to the ACC position.

2. Shift the gear selector lever to N (Neutral).

3. Release the parking brake.

CAUTION - Towing Hook Position

Failure to place the shift lever in N (Neutral) may cause internal damage to the transmission.

Test yourself

A quick Kia Cadenza VG Owner's Manual quiz: every answer comes with an explanation and a link to the manual page.