Diagnosis and Testing - Suspension System
Preliminary Inspection
- Road test the vehicle.
- If any suspension alignment or ride height concerns exist, REFER to the Symptom Chart: Suspension System.
- Verify the customer concern by road testing on a smooth road. If any vibrations are present, REFER to the Symptom Chart: NVH.
- Inspect the tires.
- Check the tire pressures at all normal vehicle loads and on cold tires. REFER to the VC label.
- Make sure all tire sizes match the specification. REFER to the VC label.
- Inspect the tires for uneven wear and damage. INSTALL new tires as necessary.
- Inspect the chassis and underbody.
- Remove excessive accumulations of dirt, mud or road debris from the chassis and underbody.
- Front or rear suspension components.
- Suspension mount(s).
- Improperly seated spring(s).
- Shock absorber(s).
- Struts.
- Suspension bushing(s).
- Steering system components.
- Wheel bearing and wheel hub.
- Check aftermarket accessories.
- Check for aftermarket modifications to the steering, suspension, wheel and tire components (such as competition or heavy duty). The specifications provided in this manual do not apply to vehicles equipped with aftermarket accessories.
Symptom Chart: Suspension System
The diagnosis in this manual assumes a certain level of skill and knowledge of Ford-approved diagnostic procedures.
REFER TO: Diagnostic Methods (100-00 General Information, Description and Operation).
| Condition | Possible Sources | Action |
|---|---|---|
| Vehicle Drifts / Pulls | Refer to the diagnostic procedure. | GO to Pinpoint Test A |
| Wander | Overloaded, unevenly loaded or improperly loaded vehicle | NOTIFY the customer of improper vehicle loading. |
| Ball joint(s) | PERFORM a ball joint check. REFER to: Suspension System (204-00 Suspension System - General Information, Diagnosis and Testing). INSTALL new control arms as necessary. REFER to: Front Lower Control Arm (204-01A Front Suspension - Rear-Wheel Drive, Removal and Installation). REFER to: Front Lower Control Arm (204-01B Front Suspension - All-Wheel Drive, Removal and Installation). REFER to: Rear Lower Control Arm (204-01A Front Suspension - Rear-Wheel Drive, Removal and Installation). REFER to: Rear Lower Control Arm (204-01B Front Suspension - All-Wheel Drive, Removal and Installation). |
|
| Front strut mount bearing(s) damaged or missing | INSTALL new front strut mount bearing(s) as necessary. REFER to: Front Strut and Spring Assembly (204-01A Front Suspension - Rear-Wheel Drive, Removal and Installation). REFER to: Front Strut and Spring Assembly (204-01B Front Suspension - All-Wheel Drive, Removal and Installation). |
|
| Loose, worn or damaged front wheel bearing(s) | CHECK the wheel bearings. INSTALL new wheel bearings as necessary. REFER to: Front Wheel Bearing and Wheel Hub (204-01A Front Suspension - Rear-Wheel Drive, Removal and Installation). REFER to: Front Wheel Bearing and Wheel Hub (204-01B Front Suspension - All-Wheel Drive, Removal and Installation). |
|
| Loose, worn or damaged suspension components | INSTALL new suspension component(s) as necessary. | |
| Loose suspension mounts | CHECK the suspension mounts. TIGHTEN to specification. | |
| Steering components | CHECK the steering system. INSTALL new components as necessary. | |
| Toe-out-on-turns or excessive total toe (excessive overall front toe) | ADJUST as necessary. Front toe adjustment REFER to: Front Wheel Toe Adjustment (204-00 Suspension System - General Information, General Procedures). Rear toe adjustment REFER to: Rear Wheel Toe Adjustment (204-00 Suspension System - General Information, General Procedures). |
|
| Front End or Low Ride | Worn, damaged or incorrect springs | MEASURE the ride height. REFER to: Ride Height Measurement (204-00 Suspension System - General Information, General Procedures). INSTALL new springs as necessary. REFER to: Front Strut and Spring Assembly (204-01A Front Suspension - RWD, Removal and Installation). REFER to: Front Strut and Spring Assembly (204-01B Front Suspension - AWD, Removal and Installation). |
| Worn front strut(s) | INSTALL new struts as necessary. REFER to: Front Strut and Spring Assembly (204-01A Front Suspension - RWD, Removal and Installation). REFER to: Front Strut and Spring Assembly (204-01B Front Suspension - AWD, Removal and Installation). |
|
| Abnormal/Improper Tire Wear | Incorrect tire pressure (rapid wear of the center rib or inner and outer edges) | ADJUST the tire pressure. REFER to the VC label. |
| Incorrect tire rotation intervals | For the correct tire rotation intervals, refer to the Owner's Literature. | |
|
REFER TO: Wheels and Tires (204-04A Wheels and Tires, Diagnosis and Testing). |
|
| Front or rear suspension components | INSPECT the front and rear suspension system. REPAIR or INSTALL new suspension components as necessary. | |
| Steering Binds, Poor Returnability | Damaged or worn front strut mount bearing(s) | INSTALL new front strut mount bearing(s) as necessary. REFER to: Front Strut and Spring Assembly (204-01A Front Suspension - Rear-Wheel Drive, Removal and Installation). REFER to: Front Strut and Spring Assembly (204-01B Front Suspension - All-Wheel Drive, Removal and Installation). |
| Ball joint binding | PERFORM a ball joint check. REFER to: Suspension System (204-00 Suspension System - General Information, Diagnosis and Testing). INSTALL new control arms as necessary. REFER to: Front Lower Control Arm (204-01A Front Suspension - Rear-Wheel Drive, Removal and Installation). REFER to: Front Lower Control Arm (204-01B Front Suspension - All-Wheel Drive, Removal and Installation). REFER to: Rear Lower Control Arm (204-01A Front Suspension - Rear-Wheel Drive, Removal and Installation). REFER to: Rear Lower Control Arm (204-01B Front Suspension - All-Wheel Drive, Removal and Installation). |
|
| Steering components | INSPECT the steering system. INSTALL new components as necessary. REFER to: Power Steering Assist (211-02 Power Steering Assist, Diagnosis and Testing). |
|
| Steering Wheel Off Center | Unequal front or rear toe (side-to-side) | CHECK the toe settings. ADJUST as necessary. Front toe adjustment REFER to: Front Wheel Toe Adjustment (204-00 Suspension System - General Information, General Procedures). Rear toe adjustment REFER to: Rear Wheel Toe Adjustment (204-00 Suspension System - General Information, General Procedures). |
| Steering components | INSPECT the steering system. INSTALL new components as necessary. REFER to: Power Steering Assist (211-02 Power Steering Assist, Diagnosis and Testing). |
|
| Bounce or Shake | Overloaded, unevenly loaded or improperly loaded vehicle | NOTIFY the customer of improper vehicle loading. |
| Loose wheel nuts | TIGHTEN the wheel nuts to specification. REFER TO: Wheels and Tires (204-04A Wheels and Tires, Removal and Installation). |
|
| Strut(s) or shock absorber(s) | INSTALL new struts or shock absorbers as necessary. REFER to: Front Strut and Spring Assembly (204-01A Front Suspension - RWD, Removal and Installation). REFER to: Front Strut and Spring Assembly (204-01B Front Suspension - AWD, Removal and Installation). REFER to: Rear Shock Absorber (204-02 Rear Suspension, Removal and Installation). |
|
| Stabilizer bar bracket-to-frame bolts loose | TIGHTEN the bolts to specification. REFER to: Front Stabilizer Bar (204-01A Front Suspension - RWD, Removal and Installation). REFER to: Front Stabilizer Bar (204-01B Front Suspension - AWD, Removal and Installation). |
|
| Worn stabilizer bar bushings or links | INSTALL new stabilizer bar bushings or links as necessary. REFER to: Front Stabilizer Bar (204-01A Front Suspension - RWD, Removal and Installation). REFER to: Front Stabilizer Bar (204-01B Front Suspension - AWD, Removal and Installation). REFER to: Front Stabilizer Bar Link (204-01A Front Suspension - RWD, Removal and Installation). REFER to: Front Stabilizer Bar Link (204-01B Front Suspension - AWD, Removal and Installation). |
|
| Damaged or broken stabilizer bar | INSTALL a new stabilizer bar as necessary. REFER to: Front Stabilizer Bar (204-01A Front Suspension - RWD, Removal and Installation). REFER to: Front Stabilizer Bar (204-01B Front Suspension - AWD, Removal and Installation). |
|
| Worn spring(s) | INSTALL new springs as necessary. REFER to: Front Strut and Spring Assembly (204-01A Front Suspension - RWD, Removal and Installation). REFER to: Front Strut and Spring Assembly (204-01B Front Suspension - AWD, Removal and Installation). REFER to: Rear Shock Absorber (204-02 Rear Suspension, Removal and Installation). |
|
| Vehicle Leans to One Side | Unevenly loaded or overloaded vehicle | NOTIFY the customer of improper vehicle loading. |
| Front or rear suspension components | INSPECT the front and rear suspension systems. INSTALL new suspension components as necessary. | |
| Incorrect drive axle ride height. Side-to-side lean out of specification | MEASURE the ride height. REFER to: Ride Height Measurement (204-00 Suspension System - General Information, General Procedures). INSPECT the front and rear suspension systems. REPAIR or INSTALL new components as necessary. |
- If the cause of the observed or recorded condition is found, correct the cause (if possible) before proceeding to the next step.
- If the concern is not visually evident, REFER to the Symptom Chart or REFER to the NVH Symptom Chart.
Symptom Chart: NVH
The diagnosis in this manual assumes a certain level of skill and knowledge of Ford-approved diagnostic procedures.
REFER TO: Diagnostic Methods (100-00 General Information, Description and Operation).
NVH symptoms must be identified using the available diagnostic tools. For a list of these tools, an explanation of their use, and a glossary of common terms, REFER to: Noise, Vibration and Harshness (NVH) (100-04 Noise, Vibration and Harshness, Diagnosis and Testing).
Since any one of several systems may be the cause of the symptom, it may be necessary to use a process of elimination type diagnostic approach to determine the responsible system. If it is not the causal system of the symptom, REFER to: Noise, Vibration and Harshness (NVH) (100-04 Noise, Vibration and Harshness, Diagnosis and Testing) for the next probable system and continue diagnosis.
Additional diagnosis may be required to further isolate the concern. An electronic listening tool such as Chassis Ear® can be used. Follow the tool manufacturer's instructions and the possible sources listed in the following NVH chart to determine the connection points.
| Condition | Possible Sources | Action |
|---|---|---|
| Front suspension noise - squeak, creak or rattle noise. Occurs mainly over bumps or rough road due to suspension moving up/down. | Strut upper nut | CHECK and TIGHTEN to specification. REFER TO: Front Strut and Spring Assembly (204-01A Front Suspension - RWD, Removal and Installation). REFER TO: Front Strut and Spring Assembly (204-01B Front Suspension - AWD, Removal and Installation). |
| Jounce Bumper | CHECK, LUBRICATE or INSTALL new components as necessary. | |
| Stabilizer Bar Bushings and/or Stabilizer Bar Links | CHECK bushings for incorrect position, insulators or locating pins. INSTALL new components as necessary. REFER TO: Front Stabilizer Bar (204-01A Front Suspension - RWD, Removal and Installation). REFER TO: Front Stabilizer Bar (204-01B Front Suspension - AWD, Removal and Installation). REFER TO: Front Stabilizer Bar Link (204-01A Front Suspension - RWD, Removal and Installation). REFER TO: Front Stabilizer Bar Link (204-01B Front Suspension - AWD, Removal and Installation). |
|
| Steering Gear and/or Tie Rod Ends | CHECK steering gear and tie rod ends. INSTALL new components as necessary. REFER TO: Power Steering Assist (211-02 Power Steering Assist, Diagnosis and Testing). |
|
| Front Brake Caliper | CHECK front brake caliper(s). REFER TO: Brake System (206-00 Brake System - General Information, Diagnosis and Testing). |
|
| Lower Arm/Ball Joint | PERFORM a ball joint check. REFER to: Suspension System (204-00 Suspension System - General Information, Diagnosis and Testing). INSTALL new control arms as necessary. REFER to: Front Lower Control Arm (204-01A Front Suspension - Rear-Wheel Drive, Removal and Installation). REFER to: Front Lower Control Arm (204-01B Front Suspension - All-Wheel Drive, Removal and Installation). REFER to: Rear Lower Control Arm (204-01A Front Suspension - Rear-Wheel Drive, Removal and Installation). REFER to: Rear Lower Control Arm (204-01B Front Suspension - All-Wheel Drive, Removal and Installation). |
|
| Center | CHECK hub(s). REPAIR or REPLACE as necessary. REFER TO: Front Wheel Bearing and Wheel Hub (204-01A Front Suspension - RWD, Removal and Installation). REFER TO: Front Wheel Bearing and Wheel Hub (204-01B Front Suspension - AWD, Removal and Installation). |
|
| Exhaust System | CHECK exhaust system. REFER TO: Exhaust System (309-00A Exhaust System - 2.3 L EcoBoost (201 kW/273 L HP), Diagnosis and Testing). REFER TO: Exhaust System (309-00B Exhaust System - 3 L EcoBoost, Diagnosis and Testing). REFER TO: Exhaust System (309-00C Exhaust System - 3.3 L Duratec-V6, Diagnosis and Testing). REFER TO: Exhaust System (309-00D Exhaust System - 3.3 L Duratec-V6 - Hybrid (BP), Diagnosis and Testing). |
|
| Engine mounts | CHECK powertrain mounts. REFER TO: Engine (303-01A Engine - 2.3 L EcoBoost (201 kW/273 L HP), Diagnosis and Testing). REFER TO: Engine (303-01B Engine - 3 L EcoBoost, Diagnosis and Testing). REFER TO: Engine (303-01C Engine - 3.3 L Duratec-V6, Diagnosis and Testing). REFER TO: Engine (303-01D Engine - 3.3 L Duratec-V6 - Hybrid (BP), Diagnosis and Testing). |
|
| Subframe Pin(s), Welds or Insulators | CHECK subframe. REPAIR or REPLACE as necessary. REFER TO: Suspension System (204-00 Suspension System - General Information, Diagnosis and Testing). REFER TO: Suspension System (204-00 Suspension System - General Information, Diagnosis and Testing). |
|
| Rear Suspension Noise - Squeak, Creak or Rattle. Occurs mainly over bumps or uneven road surfaces as the suspension moves up and down. | Loose or Damaged Rear Shock Absorber(s) or Shock Absorber Bushing(s) | CHECK rear shock absorber(s) or shock absorber bushing(s). INSTALL new components as necessary. REFER TO: Rear Shock Absorber (204-02 Rear Suspension, Removal and Installation). |
| Damaged Spring(s) or Spring Seat(s) | CHECK rear spring(s) and spring seat(s). REPLACE damaged components as necessary. REFER TO: Spring (204-02 Rear Suspension, Removal and Installation). |
|
| Damaged or Worn Suspension Arm Bushings | CHECK rear arm bushings. REPLACE damaged or worn components as necessary. REFER TO: Lower Arm (204-02 Rear Suspension, Removal and Installation). REFER TO: Upper Arm (204-02 Rear Suspension, Removal and Installation). |
|
| Worn or Damaged Stabilizer Bar Bushing(s) or Link(s) | CHECK stabilizer bar bushing(s) or link(s). REPLACE damaged or worn components as necessary. REFER TO: Rear Stabilizer Bar (204-02 Rear Suspension, Removal and Installation). REFER TO: Rear Stabilizer Bar Link (204-02 Rear Suspension, Removal and Installation). |
|
| Front Suspension Noise on Turns - Creak or Clunk. Occurs as a result of suspension twisting and bending. | Strut upper nut | CHECK and TIGHTEN to specification. REFER TO: Front Strut and Spring Assembly (204-01A Front Suspension - RWD, Removal and Installation). |
| Worn or Damaged Strut Bearing(s) | CHECK strut bearings for wear or damage. INSTALL new components as necessary. REFER TO: Front Strut and Spring Assembly (204-01A Front Suspension - RWD, Removal and Installation). REFER TO: Front Strut and Spring Assembly (204-01B Front Suspension - AWD, Removal and Installation). |
|
| Coil Spring | CHECK springs. REPLACE as necessary. REFER TO: Front Strut and Spring Assembly (204-01A Front Suspension - RWD, Removal and Installation). REFER TO: Front Strut and Spring Assembly (204-01B Front Suspension - AWD, Removal and Installation). |
|
| Strut Brackets or Seat(s) | CHECK strut brackets or seats. REPAIR as necessary. | |
| Stabilizer Bar | CHECK stabilizer bar. REPAIR or REPLACE as necessary. REFER TO: Front Stabilizer Bar (204-01A Front Suspension - RWD, Removal and Installation). REFER TO: Front Stabilizer Bar (204-01B Front Suspension - AWD, Removal and Installation). REFER TO: Rear Stabilizer Bar (204-02 Rear Suspension, Removal and Installation). |
|
| Steering Gear | CHECK steering gear. REFER TO: Power Steering Assist (211-02 Power Steering Assist, Diagnosis and Testing). |
|
| Tie Rod Ends | CHECK the steering tie rod ends. INSTALL new components as necessary. REFER TO: Transverse Tie Rod End (211-02 Power Steering, Removal and Installation). |
|
| Center | CHECK hub(s). REPAIR or REPLACE as necessary. REFER TO: Front Wheel Bearing and Wheel Hub (204-01A Front Suspension - RWD, Removal and Installation). REFER TO: Front Wheel Bearing and Wheel Hub (204-01B Front Suspension - AWD, Removal and Installation). |
|
| Lower Arm/Ball Joint | PERFORM a ball joint inspection. REFER TO: Suspension System (204-00 Suspension System - General Information, Diagnosis and Testing). INSTALL new suspension arms as necessary. REFER TO: Front Lower Arm (204-01A Front Suspension - RWD, Removal and Installation). REFER TO: Front Lower Arm (204-01B Front Suspension - AWD, Removal and Installation). REFER TO: Rear Lower Arm (204-01A Front Suspension - RWD, Removal and Installation). REFER TO: Rear Lower Arm (204-01B Front Suspension - AWD, Removal and Installation). REFER TO: Lower Arm (204-02 Rear Suspension, Removal and Installation). REFER TO: Upper Arm (204-02 Rear Suspension, Removal and Installation). |
|
| Front Suspension Noise on Turns - A crunching or groaning noise from the front suspension when turning fully to the left or right. | Steering Stops | Normal condition. No action required. |
| Braking Noise - Noises occurring during this condition result from a rearward and downward force applied to the suspension and subframe, such as a rearward force applied to the lower control arm. | Front Brake Caliper | CHECK front brake caliper(s). REFER TO: Brake System (206-00 Brake System - General Information, Diagnosis and Testing). |
| Center | CHECK hub(s). REPAIR or REPLACE as necessary. REFER TO: Front Wheel Bearing and Wheel Hub (204-01A Front Suspension - RWD, Removal and Installation). REFER TO: Front Wheel Bearing and Wheel Hub (204-01B Front Suspension - AWD, Removal and Installation). |
|
| Subframe Insulators | CHECK subframe. REPAIR or REPLACE as necessary. REFER TO: Suspension System (204-00 Suspension System - General Information, Diagnosis and Testing). REFER TO: Suspension System (204-00 Suspension System - General Information, Diagnosis and Testing). |
|
| Lower Arm/Ball Joint | PERFORM a ball joint inspection. REFER TO: Suspension System (204-00 Suspension System - General Information, Diagnosis and Testing). INSTALL new suspension arms as necessary. REFER TO: Front Lower Arm (204-01A Front Suspension - RWD, Removal and Installation). REFER TO: Front Lower Arm (204-01B Front Suspension - AWD, Removal and Installation). REFER TO: Rear Lower Arm (204-01A Front Suspension - RWD, Removal and Installation). REFER TO: Rear Lower Arm (204-01B Front Suspension - AWD, Removal and Installation). REFER TO: Lower Arm (204-02 Rear Suspension, Removal and Installation). REFER TO: Upper Arm (204-02 Rear Suspension, Removal and Installation). |
|
| Engine mounts | CHECK powertrain mounts. REFER TO: Engine (303-01A Engine - 2.3 L EcoBoost (201 kW/273 L HP), Diagnosis and Testing). REFER TO: Engine (303-01B Engine - 3 L EcoBoost, Diagnosis and Testing). REFER TO: Engine (303-01C Engine - 3.3 L Duratec-V6, Diagnosis and Testing). REFER TO: Engine (303-01D Engine - 3.3 L Duratec-V6 - Hybrid (BP), Diagnosis and Testing). |
|
| Acceleration Noise - Noises occurring during this condition result from driveline torque and twist, such as powertrain mount torque during acceleration. | Body (Inner Fender, Bulkhead, Seams and Welds) | CHECK and REPAIR as necessary. |
| Center | CHECK hub(s). REPAIR or REPLACE as necessary. REFER TO: Front Wheel Bearing and Wheel Hub (204-01A Front Suspension - RWD, Removal and Installation). REFER TO: Front Wheel Bearing and Wheel Hub (204-01B Front Suspension - AWD, Removal and Installation). |
|
| Engine mounts | CHECK powertrain mounts. REFER TO: Engine (303-01A Engine - 2.3 L EcoBoost (201 kW/273 L HP), Diagnosis and Testing). REFER TO: Engine (303-01B Engine - 3 L EcoBoost, Diagnosis and Testing). REFER TO: Engine (303-01C Engine - 3.3 L Duratec-V6, Diagnosis and Testing). REFER TO: Engine (303-01D Engine - 3.3 L Duratec-V6 - Hybrid (BP), Diagnosis and Testing). |
|
| Exhaust System | CHECK exhaust system. REFER TO: Exhaust System (309-00A Exhaust System - 2.3 L EcoBoost (201 kW/273 L HP), Diagnosis and Testing). REFER TO: Exhaust System (309-00B Exhaust System - 3 L EcoBoost, Diagnosis and Testing). REFER TO: Exhaust System (309-00C Exhaust System - 3.3 L Duratec-V6, Diagnosis and Testing). REFER TO: Exhaust System (309-00D Exhaust System - 3.3 L Duratec-V6 - Hybrid (BP), Diagnosis and Testing). |
|
| Subframe Pin(s), Welds or Insulators | CHECK subframe. REPAIR or REPLACE as necessary. REFER TO: Suspension System (204-00 Suspension System - General Information, Diagnosis and Testing). REFER TO: Suspension System (204-00 Suspension System - General Information, Diagnosis and Testing). |
|
| Noise When Driving Over Road Surface Irregularities or Potholes - Noises occurring during this condition result from body, subframe or suspension distortion or deformation, such as stress on body welds. | Body (Inner Fender, Bulkhead, Seams and Welds) | CHECK and REPAIR as necessary. |
| Stabilizer Bar Links | CHECK the stabilizer bar links. INSTALL new stabilizer bar links if necessary. REFER TO: Front Stabilizer Bar Link (204-01A Front Suspension - RWD, Removal and Installation). REFER TO: Front Stabilizer Bar Link (204-01B Front Suspension - AWD, Removal and Installation). REFER TO: Rear Stabilizer Bar Link (204-02 Rear Suspension, Removal and Installation). |
|
| Subframe Pin(s), Welds or Insulators | CHECK subframe. REPAIR or REPLACE as necessary. REFER TO: Suspension System (204-00 Suspension System - General Information, Diagnosis and Testing). REFER TO: Suspension System (204-00 Suspension System - General Information, Diagnosis and Testing). |
|
| Clunk, Rattle or Knock/Thump - The noise may be caused by a loose part striking an adjacent part, or a secured part moving under load. A clunk is often rhythmic, repetitive and metallic in character. | Loose Fasteners | CHECK for loose nuts or bolts. |
| Worn or Damaged Bushings | CHECK for misaligned or damaged components. | |
| Struts and Shock Absorbers | CHECK for worn or damaged struts or shock absorbers. REPLACE as necessary. REFER TO: Front Strut and Spring Assembly (204-01A Front Suspension - RWD, Removal and Installation). REFER TO: Front Strut and Spring Assembly (204-01B Front Suspension - AWD, Removal and Installation). |
|
| Coil Spring or Spring Seat Misaligned | CHECK for misaligned or damaged components. ADJUST or REPLACE as necessary. | |
| Worn or Damaged Ball Joint(s) | PERFORM a ball joint inspection. REFER TO: Suspension System (204-00 Suspension System - General Information, Diagnosis and Testing). INSTALL new suspension arms as necessary. REFER TO: Front Lower Arm (204-01A Front Suspension - RWD, Removal and Installation). REFER TO: Front Lower Arm (204-01B Front Suspension - AWD, Removal and Installation). REFER TO: Rear Lower Arm (204-01A Front Suspension - RWD, Removal and Installation). REFER TO: Rear Lower Arm (204-01B Front Suspension - AWD, Removal and Installation). REFER TO: Lower Arm (204-02 Rear Suspension, Removal and Installation). REFER TO: Upper Arm (204-02 Rear Suspension, Removal and Installation). |
|
| Rattle - The noise occurs mainly over bumps, rough roads or uneven surfaces at low speeds (for example, parking). A rattle is often a rapid, repetitive sound that may be metallic or non-metallic in character. |
|
CHECK for loose nuts or bolts. TIGHTEN to specification. CHECK for misaligned or damaged components. ADJUST or INSTALL new components as necessary. |
| Howl, Roar or Moan - The noise usually occurs at speeds above 30 mph and is often more noticeable when turning the steering wheel. | Loose or Damaged Wheel Bearings | CHECK the front or rear wheel bearing(s). INSTALL new bearings if necessary. REFER TO: Front Wheel Bearing and Wheel Hub (204-01A Front Suspension - RWD, Removal and Installation). REFER TO: Front Wheel Bearing and Wheel Hub (204-01B Front Suspension - AWD, Removal and Installation). REFER TO: Wheel Bearing and Wheel Hub (204-02 Rear Suspension, Removal and Installation). |
| Shimmy | Loose wheel nuts | TIGHTEN the nut(s) to specification. REFER TO: Wheels and Tires (204-04A Wheels and Tires, Removal and Installation). |
| Loose Front Suspension Fastener(s) | TIGHTEN the fasteners to specification. | |
| Loose Front Wheel Bearing(s) | CHECK the front wheel bearing(s). INSTALL new bearings if necessary. REFER TO: Front Wheel Bearing and Wheel Hub (204-01A Front Suspension - RWD, Removal and Installation). REFER TO: Front Wheel Bearing and Wheel Hub (204-01B Front Suspension - AWD, Removal and Installation). REFER TO: Wheel Bearing and Wheel Hub (204-02 Rear Suspension, Removal and Installation). |
|
| Strut(s) or shock absorber(s) | CHECK for worn or damaged struts or shock absorbers. REPLACE as necessary. REFER TO: Front Strut and Spring Assembly (204-01A Front Suspension - RWD, Removal and Installation). REFER TO: Front Strut and Spring Assembly (204-01B Front Suspension - AWD, Removal and Installation). REFER TO: Rear Shock Absorber (204-02 Rear Suspension, Removal and Installation). |
|
| Shimmy - Most noticeable during coasting or braking. Also heavy steering condition. | Excessive Positive Caster | CHECK the front suspension. REPAIR or INSTALL new suspension components as necessary. |
| Harsh / Rough Ride | Incorrect tire pressure | ADJUST the tire pressure. REFER to the VC label. |
| Strut(s) or shock absorber(s) | CHECK for worn or damaged struts or shock absorbers. REPLACE as necessary. REFER TO: Front Strut and Spring Assembly (204-01A Front Suspension - RWD, Removal and Installation). REFER TO: Front Strut and Spring Assembly (204-01B Front Suspension - AWD, Removal and Installation). REFER TO: Rear Shock Absorber (204-02 Rear Suspension, Removal and Installation). |
|
| Spring(s) | MEASURE the ride height. REFER TO: Ride Height Measurement (204-00 Suspension System - General Information, General Procedures). INSTALL new springs as necessary. REFER TO: Front Strut and Spring Assembly (204-01A Front Suspension - RWD, Removal and Installation). REFER TO: Front Strut and Spring Assembly (204-01B Front Suspension - AWD, Removal and Installation). REFER TO: Spring (204-02 Rear Suspension, Removal and Installation). |
|
| Damaged suspension component(s) | INSTALL new suspension component(s) as necessary. | |
| Shudder - occurs during low-speed acceleration or when stopping. | Incorrect ride height causing incorrect driveline angle | CHECK the driveshaft angle. REFER TO: Driveshaft Angle Measurement (205-01 Driveshaft, General Procedures). |
Pinpoint Tests
Diagnostic Overview
The diagnosis in this manual assumes a certain level of skill and knowledge of Ford-approved diagnostic procedures.
REFER TO: Diagnostic Methods (100-00 General Information, Description and Operation).
DIAGNOSTIC PINPOINT TEST A: VEHICLE WANDERS, PULLS Possible Sources
|
||||
| A1 CHECK FOR AN UNEVENLY LOADED VEHICLE | ||||
Is the vehicle unevenly loaded?
|
||||
| A2 CHECK THE TIRE PRESSURE AND TIRE CONDITION | ||||
Are the tire pressure and tire condition correct?
|
||||
| A3 TIRE ISOLATION / ENGINE MOUNT / DRIVELINE CHECK | ||||
Does the vehicle drift/pull?
|
||||
| A4 CHECK THE BRAKE DRAG | ||||
Do the wheels turn freely?
|
||||
| A5 CHECK FOR DAMAGED / BENT VEHICLE COMPONENTS | ||||
Inspect the rear lower arm for bends/damage.
|
||||
| A6 CHECK WHEEL ALIGNMENT | ||||
Is the wheel alignment out of specification?
|
Component Tests
Ball Joint Inspection
- Before checking the ball joints for wear, check the wheel bearings. If necessary, install a new wheel bearing.
REFER TO: Front Wheel Bearing and Hub (204-01A Front Suspension - RWD, Removal and Installation).
REFER TO: Front Wheel Bearing and Hub (204-01B Front Suspension - AWD, Removal and Installation). - Raise and support the vehicle by the frame so the wheels hang in their natural position.
REFER TO: Lifting and Jacking - Overview (100-02 Jacking and Lifting, Description and Operation). - Inspect the ball joint and ball joint dust boot for damage.
- If the ball joint or ball joint boot is damaged, install a new lower arm as necessary.
REFER TO: Front Lower Arm (204-01A Front Suspension - RWD, Removal and Installation).
REFER TO: Front Lower Arm (204-01B Front Suspension - AWD, Removal and Installation).
REFER TO: Rear Lower Arm (204-01A Front Suspension - RWD, Removal and Installation).
REFER TO: Rear Lower Arm (204-01B Front Suspension - AWD, Removal and Installation).
REFER TO: Lower Arm (204-02 Rear Suspension, Removal and Installation).
- If the ball joint or ball joint boot is damaged, install a new lower arm as necessary.
NOTICE: Do not use any tools or equipment to move the wheel and tire assembly or suspension components when checking for relative movement. Suspension damage may occur. Using tools or equipment will also create relative movement that may not be present when hand force is used. Relative movement must be measured using hand force only.
Inspect the ball joint for relative movement by alternately pulling down and pushing up on the lower control arm by hand. Note any relative vertical movement between the steering knuckle and the lower control arm at the lower ball joint.- If no relative movement is felt or seen, the ball joint is good. Do not install a new lower control arm.
- If relative movement is detected, go to step 5.
- To measure ball joint deflection, attach a suitable dial indicator with a flexible lever between the lower control arm and the steering knuckle or ball joint stud.
- Measure the ball joint deflection while an assistant manually pushes the lower control arm up and down.
- If the deflection exceeds specification, install a new lower arm.
REFER TO: Front Lower Arm (204-01A Front Suspension - RWD, Removal and Installation).
REFER TO: Front Lower Arm (204-01B Front Suspension - AWD, Removal and Installation).
REFER TO: Rear Lower Arm (204-01A Front Suspension - RWD, Removal and Installation).
REFER TO: Rear Lower Arm (204-01B Front Suspension - AWD, Removal and Installation).
REFER TO: Lower Arm (204-02 Rear Suspension, Removal and Installation).
- If the measurement is within specification, no further action is required.
- If the deflection exceeds specification, install a new lower arm.
Test yourself
A quick Ford Explorer quiz: every answer comes with an explanation and a link to the manual page.