Cellular Phone Registration Failure
CHECK USAGE CONDITION
(a) Check that the vehicle and cellular phone meet the following conditions:
NOTICE:
If changing cellular phone settings, updating software, etc. is necessary, make sure to obtain the permission of the customer before performing it.
- The cellular phone is "Bluetooth" compatible (See page
). - "Bluetooth" setting of the cellular phone is on.
- Operating system and software of the cellular phone are the latest versions.
- There are no other radio wave emitting devices ("Wi-Fi" communication device, etc.) in the cabin.
(b) Register the cellular phone again and check if it is registered correctly.
HINT:
If operation of the cellular phone or navigation receiver assembly is requested, make sure to follow the instructions closely and perform the operation.
Result | Proceed to |
|---|---|
Cellular phone can be registered. |
A |
Cellular phone cannot be registered. |
B |
| A | ![]() | END |
|
RESTART CELLULAR PHONE
(a) Restart the cellular phone.
(b) Turn the ignition switch off.
(c) Turn the ignition switch to ACC.
(d) Register the cellular phone as a connected device again and check if it is registered correctly.
HINT:
If operation of the cellular phone or navigation receiver assembly is requested, make sure to follow the instructions closely and perform the operation.
Result | Proceed to |
|---|---|
Cellular phone can be registered. |
A |
Cellular phone cannot be registered. |
B |
| A | ![]() | END |
|
BRING CELLULAR PHONE NEAR IN-VEHICLE DEVICE
(a) Place the cellular phone close to the navigation receiver assembly.
(b) Register the cellular phone as a connected device again and check if it is registered correctly.
HINT:
If operation of the cellular phone or navigation receiver assembly is requested, make sure to follow the instructions closely and perform the operation.
Result | Proceed to |
|---|---|
Cellular phone can be registered. |
A |
Cellular phone cannot be registered. |
B |
| A | ![]() | END |
|
CLEAR REGISTERED DEVICE INFORMATION
(a) Clear all "Bluetooth" devices registered to the cellular phone and navigation receiver assembly.
(b) Register the cellular phone as a connected device again and check if it is registered correctly.
HINT:
If operation of the cellular phone or navigation receiver assembly is requested, make sure to follow the instructions closely and perform the operation.
Result | Proceed to |
|---|---|
Cellular phone can be registered. |
A |
Cellular phone cannot be registered. |
B |
| A | ![]() | END |
|
CHECK USING ANOTHER VEHICLE
(a) Check if the cellular phone can be registered normally to another "Bluetooth" compatible vehicle of the same model.
HINT:
- Make sure to obtain the customer's permission to perform this procedure.
- After the inspection, clear the registered information and usage history acquired during the inspection.
- If operation of the cellular phone or navigation receiver assembly is requested, make sure to follow the instructions closely and perform the operation.
Result | Proceed to |
|---|---|
Cellular phone can be registered. |
A |
Cellular phone cannot be registered. |
B |
| A | ![]() | REPLACE NAVIGATION RECEIVER ASSEMBLY |
|
CHECK USING ANOTHER CELLULAR PHONE
(a) Using another "Bluetooth" compatible cellular phone, register the cellular phone and check that it is registered correctly.
HINT:
- Make sure to obtain the customer's permission to perform this procedure.
- After the inspection, clear the registered information and usage history acquired during the inspection.
- If operation of the cellular phone or navigation receiver assembly is requested, make sure to follow the instructions closely and perform the operation.
Result | Proceed to |
|---|---|
Cellular phone can be registered. |
A |
Cellular phone cannot be registered. |
B |
| A | ![]() | END (ONLY A "Bluetooth" COMPATIBLE CELLULAR PHONE CAN BE USED) |
| B | ![]() | REPLACE NAVIGATION RECEIVER ASSEMBLY |
Test yourself
A quick Toyota Venza quiz: every answer comes with an explanation and a link to the manual page.
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