There is a risk of damage to the wiper shafts when trying to release the wiper arms without using the puller -T10369/1-.
Note If it is necessary for the wiper motor to run during the working procedure, the bonnet must be closed, as otherwise the power supply to the wiper motor will be interrupted. The removal and installation procedures are described for LHD vehicles. Removal and installation for RHD vehicles are similar.
Move wipers to service position → Chapter.
Using a screwdriver, lever caps -3- off wiper arms -1-.
Loosen nuts -2- a few turns.
Fit puller -T10369/1- to wiper arm -1- as shown in illustration.
Fit thrust piece -2- to wiper shaft.
Turn bolt -3- clockwise until wiper arm -1- has been pulled off wiper shaft.
Unscrew nut completely and remove wiper arm -1-.
Installing
Install in the reverse order of removal, observing the following:
Caution
Risk of damage to the vehicle body.
Wiper arms for driver and front passenger sides each have a different length.
Adjust wiper arms → Chapter.
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Test yourself
A quick Volkswagen Golf quiz: every answer comes with an explanation and a link to the manual page.
Note If it is necessary for the wiper motor to run during the working procedure, the bonnet must be closed, as otherwise the power supply to the wiper motor will be interrupted. The removal and installation procedures are described for LHD vehicles. Removal and installation for RHD vehicles are similar. 
Caution
