Kia Sorento Owner's Manual Quiz
Kia Sorento XM 2011-2023 Repair Manual

Troubleshooting Guide

In this manual: Kia Sorento XM 2011-2023 Repair Manual
Kia Sorento XM Owner's Manual. — 168Kia Sorento XM 2011-2023 Repair Manual — 1285
3steps
~18min
2/5difficulty
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Before Assuming the Product Is Defective

  1. Errors occurring during operation or installation may be mistaken for a fault in the actual device.
  2. If you experience problems with the unit, try the suggestions listed below.
  3. If the problem persists, contact your dealer or nearest service center.
Symptom Function
Small red, blue, or green dots appear on the screen. Because the LCD is manufactured using high-density pixel technology, dead pixels or bright spots may appear on up to 0.01% of the total number of pixels.
No sound or picture
  • Has the vehicle ignition switch been turned to the [ACC] or [ON] position?
  • Is the SYSTEM turned OFF?
Video is displayed, but there is no sound
  • Is the volume set to a low level?
  • Is the volume muted?
When the power is turned on, the corners of the screen are dark
  • The display may appear slightly darker after prolonged use. This is normal for LCD panels and is not a malfunction.
  • If the screen is very dark, contact your dealer or nearest service center.
Sound comes from only one speaker
  • Is the FAD/BAL or volume control adjusted to one side only?
No sound or picture in AUX mode Are the audio and video plugs fully inserted into the AUX jack?
External device does not work Is the external device connected using a standard connection cable?
Road is missing Some map data may be missing or incorrect.
Road name is pronounced incorrectly The TTS (Text-to-Speech) engine pronounces street names based on phonetic spelling.
This will be updated continuously with the map database.

Troubleshooting
Symptom Possible Cause Solution
The power does not turn on. The fuse is blown. Replace with a fuse of the correct rating. If the fuse blows again, contact the point of sale or a service center.
The unit is incorrectly connected. Make sure the unit is connected correctly.
CD does not play. The DISC is not inserted or is inserted upside down. Insert the disc correctly with the label side facing the correct direction.
The DISC is dirty. Wipe dirt and foreign substances from the DISC.
The vehicle battery is discharged. Charge the battery. If the problem is not resolved, contact the point of sale or a service center.
A disc that is not supported by the unit has been inserted. Insert a disc that is supported by the unit.
No sound.
  • The volume level is set to the lowest level.
  • The connector is incorrectly connected.
  • The device is currently performing fast forward, rewind, scan, or slow playback.
  • Adjust the volume level.
  • Check the connection status.
  • Sound will not be output while the device is performing fast forward, rewind, scan, or slow playback.
Poor sound or video quality.
  • The DISC is dirty or scratched.
  • Vibration occurs depending on the position in which the conversion switch is set.
  • Poor image color and tone.
  • Wipe water or dirt from the DISC. Do not use a disc that has been scratched.
  • Sound may be interrupted and the image may be distorted if the device starts to vibrate. The device will return to normal operation after the vibration stops.
  • Aging of the video display and deterioration of performance may cause some degradation of picture quality.
USB does not work.
  • The USB memory is damaged.
  • The USB memory is contaminated.
  • A commercially available USB hub is being used.
  • A USB extension cable is being used.
  • A USB drive other than a metal-cased USB drive was used.
  • An HDD, CF, or SD memory type is being used.
  • There are no playable music files.
  • Please use the USB after formatting it to FAT 12/16/32 format.
  • Remove any foreign substances from the contact surface of the USB drive and the multimedia terminal.
  • Connect the USB drive directly to the multimedia terminal in the vehicle.
  • Connect the USB drive directly to the multimedia terminal in the vehicle.
  • Use a standard USB drive.
  • Use a standard USB drive.
  • Only MP3 and WMA file formats are supported. Use only supported music file formats.
The iPod is not recognized even though it is connected.
  • There are no playable titles.
  • The iPod firmware version has not been properly updated.
  • The iPod does not recognize the downloads.
  • Use iTunes to download and store MP3 files on the iPod.
  • Use iTunes to update the firmware version and reconnect the iPod to the device.
  • Reset the iPod and reconnect it to the unit.

Test yourself

A quick Kia Sorento Owner's Manual quiz: every answer comes with an explanation and a link to the manual page.