Toyota Sienna Quiz
Audio system

What to do if... (Troubleshooting)

In this manual: Audio system
For safety and security — 34Instrument cluster — 18Operation of each component — 65Driving — 86Audio system — 79Interior features — 56Maintenance and care — 38When trouble arises — 30Vehicle specifications — 15
~4min read

If there is a problem with the hands-free system or a Bluetooth® device, first check the table below.

  • When using the hands-free system with a Bluetooth® device

The hands-free system or Bluetooth® device does not work.
The connected device may not be a compatible Bluetooth® cellular phone.
  • For a list of specific devices which operation has been confirmed on this system, check with your Toyota dealer or the following website:
The Bluetooth version of the connected cellular phone may be older than the specified version.
  • Use a cellular phone with Bluetooth version 2.0 or higher (recommended: Ver. 3.0 with EDR or higher).
  • When registering/connecting a cellular phone
A cellular phone cannot be registered
An incorrect passcode was entered on the cellular phone.
  • Enter the correct passcode on the cellular phone.
The registration operation has not been completed on the cellular phone side.
  • Complete the registration operation on the cellular phone (approve registration on the phone).
Old registration information remains on either this system or the cellular phone.
  • Delete the existing registration information from both this system and the cellular phone, then register the cellular phone you wish to connect to this system.
A Bluetooth® connection cannot be made
Another Bluetooth® device is already connected.
  • Manually connect the cellular phone you wish to use to this system.
Bluetooth® function is not enabled on the cellular phone.
  • Enable the Bluetooth® function on the cellular phone.
“Please check your device settings.” message is displayed.
Bluetooth® function is not enabled on the cellular phone.
  • Enable the Bluetooth® function on the cellular phone.
Old registration information remains on either this system or the cellular phone.
  • Delete the existing registration information from both this system and the cellular phone, then register the cellular phone you wish to connect to this system. (
  • When making/receiving a call
A call cannot be made/received
Your vehicle is in a “Out of cellular service area. Please try again later.” area.
  • Move to where “Out of cellular service area. Please try again later.” no longer appears on the display.
  • When using the phonebook
Phonebook data cannot be transferred manually/automatically.
The profile version of the connected cellular phone may not be compatible with transferring phonebook data.
  • For a list of specific devices which operation has been confirmed on this system, check with your Toyota dealer or the following website:
Automatic phonebook transfer function on this system is set to off.
  • Set automatic phonebook transfer function on this system to on.
Passcode has not been entered on the cellular phone.
  • Enter the passcode on the cellular phone if requested (default passcode: 1234).
Transfer operation on the cellular phone has not completed.
  • Complete transfer operation on the cellular phone (approve transfer operation on the phone).
Phonebook data cannot be edited.
Automatic phonebook transfer function on this system is set to on.
  • Set automatic phonebook transfer function on this system to off.
  • When using the Bluetooth® message function
Messages cannot be viewed.
Message transfer is not enabled on the cellular phone.
  • Enable message transfer on the cellular phone (approve message transfer on the phone).
Automatic transfer function on this system is set to off.
  • Set automatic transfer function on this system to on.
New message notifications are not displayed
Notification of SMS/MMS/E-mail reception on this system is set to off.
  • Set notification of SMS/MMS/E-mail reception on this system to on.

Automatic message transfer function is not enabled on the cellular phone.

  • Enable automatic transfer function on the cellular phone.
  • In other situations
Even though all conceivable measures have been taken, the symptom status does not change.
The cellular phone is not close enough to this system.
  • Bring the cellular phone closer to this system.
The cellular phone is the most likely cause of the symptom.
  • Turn the cellular phone off, remove and reinstall the battery pack, and then restart the cellular phone.
  • Enable the cellular phone’s Bluetooth® connection.
  • Stop the cellular phone’s security software and close all applications.
  • Before using an application installed on the cellular phone, carefully check its source and how its operation might affect this system.

Test yourself

A quick Toyota Sienna quiz: every answer comes with an explanation and a link to the manual page.