Ford Explorer Quiz
911 Assist

911 Assist Requirements

In this manual: 911 Assist
Introduction — 10At a Glance — 3Child Safety — 11Seat Belts — 10Personal Safety System™ — 1Supplemental Restraint System — 10Pedestrian Protection — 1911 Assist — 3Keys and Remote Controls — 10MyKey™ — 8Doors & Locks — 9Liftgate — 7Safety — 3Steering Wheel — 11Wipers and Washers — 5Lighting — 13Automatic High Beam Control — 3Windows and Mirrors — 6Instrument Cluster — 4Information Displays — 4Climate Control — 6Cabin Air Quality — 2Seats — 9Garage Door Opener — 2Auxiliary Power Points — 3Storage Compartments — 2Starting and Stopping the Engine — 5Unique Driving Characteristics — 4Fuel and Refueling — 8Engine Emission Control — 3High-Voltage Battery — 1Infection Transmission — 8All-Wheel Drive Vehicle — 1Brakes — 5Reverse Brake Assist — 4Traction Control — 1Stability Control — 3Hill Descent Control — 3Park Aid — 8Cruise Control — 4Adaptive Cruise Control — 19Driver Assistance — 12Drive Mode Control — 4Loading — 6Tow/Haul — 6Driving Tips — 5Roadside Emergencies — 8Customer Assistance — 9Fuses — 3Maintenance — 21Vehicle Care — 12Wheels and Tires — 8Capacities and Specifications — 16Connectivity — 3Wi-Fi Hotspot — 3Audio System — 6SYNC™ 3 — 14Accessories — 1Ford Protect — 1Scheduled Maintenance — 5Appendices — 4
~2min read
  • SYNC must be on and functioning properly at the time of the incident and during activation and use of the feature.
  • The 911 Assist feature must be enabled before the incident.
  • You must pair and connect a compatible Bluetooth-enabled mobile phone to SYNC.
  • The paired phone with Bluetooth support must be able to place and maintain an outgoing call at the time of the incident.
  • The connected Bluetooth-enabled phone must have sufficient network coverage, battery charge and signal strength.
  • The vehicle must have battery power and be located in the United States, Canada, or in a region where 911 is the emergency services number.

Emergency Call Limitations

The SYNC 911 Assist feature only works in the United States, Canada, or in regions where 911 is the emergency services number.

  • Your mobile phone or the 911 Assist equipment is damaged as a result of a crash.
  • The vehicle battery or the SYNC system has lost power.
  • Phone(s) thrown from your vehicle are paired and connected to the system.

Test yourself

A quick Ford Explorer quiz: every answer comes with an explanation and a link to the manual page.