Ford Explorer Quiz
911 Assist

About 911 Assist

In this manual: 911 Assist
Introduction — 10At a Glance — 3Child Safety — 11Seat Belts — 10Personal Safety System™ — 1Supplemental Restraint System — 10Pedestrian Protection — 1911 Assist — 3Keys and Remote Controls — 10MyKey™ — 8Doors & Locks — 9Liftgate — 7Safety — 3Steering Wheel — 11Wipers and Washers — 5Lighting — 13Automatic High Beam Control — 3Windows and Mirrors — 6Instrument Cluster — 4Information Displays — 4Climate Control — 6Cabin Air Quality — 2Seats — 9Garage Door Opener — 2Auxiliary Power Points — 3Storage Compartments — 2Starting and Stopping the Engine — 5Unique Driving Characteristics — 4Fuel and Refueling — 8Engine Emission Control — 3High-Voltage Battery — 1Infection Transmission — 8All-Wheel Drive Vehicle — 1Brakes — 5Reverse Brake Assist — 4Traction Control — 1Stability Control — 3Hill Descent Control — 3Park Aid — 8Cruise Control — 4Adaptive Cruise Control — 19Driver Assistance — 12Drive Mode Control — 4Loading — 6Tow/Haul — 6Driving Tips — 5Roadside Emergencies — 8Customer Assistance — 9Fuses — 3Maintenance — 21Vehicle Care — 12Wheels and Tires — 8Capacities and Specifications — 16Connectivity — 3Wi-Fi Hotspot — 3Audio System — 6SYNC™ 3 — 14Accessories — 1Ford Protect — 1Scheduled Maintenance — 5Appendices — 4
~1min read

911 Assist is a feature of the SYNC system that can request help if you are involved in a crash. In a crash that deploys an airbag (except knee airbags and rear inflatable seat belts, if equipped) or activates the fuel pump shut-off, your vehicle with SYNC may be able to contact emergency services by dialing 911 through a paired and connected Bluetooth-enabled phone. You can learn more about 911 Assist by visiting:

Website

www.owner.ford.com

www.syncmyride.ca

www.syncmaroute.ca

Not every crash deploys an airbag or activates the fuel pump shut-off (which triggers 911 Assist). If the connected cellular phone is damaged or loses its connection to SYNC during the crash, SYNC will search for and attempt to connect to a previously paired cellular phone; SYNC will then attempt to contact emergency services.

Before the Call:

  • SYNC provides a short period of time (about 10 seconds) to cancel the call. If you do not cancel the call, SYNC will attempt to dial 911.
  • SYNC displays the following or a similar message: "SYNC will attempt to call 911. To cancel, press 'Cancel' on the screen or press and hold the phone button on the steering wheel."

If you do not cancel the call and SYNC places the call successfully, a prerecorded message is played to the 911 operator, and then the occupant(s) of your vehicle can speak with the operator. Be ready to state your name, phone number and location immediately, because not all 911 systems are able to receive this information electronically.

During an emergency call, the system transmits vehicle data to the emergency service. See Event Data Recording.

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A quick Ford Explorer quiz: every answer comes with an explanation and a link to the manual page.