GMC Terrain: OnStar / OnStar Additional Information

Voice Messages in the Vehicle

Voice messages may contain important information at the following times:

Before purchasing the vehicle. Pressto set up an account.
After a change of ownership and within 90 days.

Service Transfer

Press GMC Terrain. OnStar Additional Information Request an account transfer for eligibility information. The Advisor may cancel or change account information.

Vehicle Sale/Transfer

Call 1-888-4ONSTAR (1-888-466-7827) to immediately stop using OnStar or connected services if the vehicle is scrapped, sold, transferred, or if a lease ends.

Reactivation for Subsequent Owners

Press GMC Terrain. OnStar Additional Information Press and follow the instructions to speak with an Advisor as soon as possible. The Advisor will update vehicle records and explain OnStar or connected services options.

How OnStar Service Works

Automatic Crash Response, Emergency Services, Crisis Assistance, Stolen Vehicle Assistance, Remote Services, Roadside Assistance, and Hands-Free Calling are available on most vehicles. Not all OnStar services are available everywhere or on all vehicles. For more information, see the full description of OnStar Services, system limitations, and the OnStar Terms and Conditions, Privacy Statement, and Software License Terms:

Call 1-888-4ONSTAR (1-888-466-7827).
See www.onstar.com (U.S.).
See www.onstar.ca (Canada).
Call TTY at 1-877-248-2080.
Pressto speak with an Advisor.

OnStar or connected services may not work if the vehicle is not located in an area where OnStar has an agreement with a wireless provider in that area. The wireless provider must also have coverage, network capacity, reception, and technology compatible with OnStar or connected services. Services including vehicle location information may not work if GPS signals are not available, are obstructed, or are not compatible with OnStar hardware. OnStar or connected services may not work if OnStar equipment is not installed properly or has not been properly maintained. If equipment or software is added, connected, or modified, OnStar or connected services may not work. Other issues beyond OnStar control, such as hills, tall buildings, tunnels, weather, vehicle electrical system design and architecture, damage to the vehicle in a crash, or wireless network congestion or interference, may prevent service.

See Radio Frequency Statement.

Services for People with Disabilities

Advisors provide services to help with physical impairments and medical conditions.

Press GMC Terrain. OnStar Additional Information can help:

Find a gas station with an attendant for refueling.
Find a hotel, restaurant, etc. that meets accessibility requirements.
Get directions to the nearest hospital or pharmacy in an urgent situation.

TTY Users

OnStar can communicate with customers who are deaf, hard of hearing, or speech-impaired while in the vehicle. A dealer-installed TTY system can provide access to all OnStar services in the vehicle, except Virtual Advisor and OnStar Turn-by-Turn Navigation.

OnStar Personal Identification Number (PIN)

A PIN is required to access certain OnStar services. The PIN must be changed the first time you speak with an Advisor. To change the OnStar PIN, contact an OnStar Advisor by pressing GMC Terrain. OnStar Additional Information or call 1-888-4ONSTAR.

Warranty

OnStar equipment may be covered by the vehicle warranty.

Languages

The vehicle can be programmed to respond in several languages. Press GMC Terrain. OnStar Additional Information and ask for an Advisor. Advisors are available in English, Spanish, and French. Available languages may vary by country.

Possible Issues

OnStar cannot perform Remote Door Unlock or Stolen Vehicle Assistance after the vehicle has been turned off continuously for 10 days without an ignition cycle. If the vehicle has not been started for 10 days, OnStar may contact Roadside Assistance or a locksmith to help gain access to the vehicle.

Global Positioning System (GPS)

GPS obstruction may occur in a large city with tall buildings; in parking garages; near airports; in tunnels and underpasses; or in an area with very dense trees. If GPS signals are unavailable, the OnStar system should still work to call OnStar. However, OnStar may have difficulty identifying the exact location.
In emergency situations, OnStar can use the last stored GPS location to send to emergency responders.

Temporary loss of GPS may cause loss of the ability to send a turn-by-turn navigation route. The Advisor may give verbal directions or may ask you to call back after the vehicle has moved to an open area.

Cellular and GPS Antennas

Cellular service is required for OnStar to send remote signals to the vehicle. Do not place objects on or near the antenna to prevent blocking of cellular signal and GPS reception.

Unable to connect to OnStar message.

This message may appear if there is limited cellular coverage or if the cellular network has reached maximum capacity. Press GMC Terrain. OnStar Additional Information try calling again or retry after driving a few miles to another cellular coverage area.

Vehicle and Power Related Issues

OnStar services require the vehicle electrical system, wireless communication, and satellite GPS technologies to be available and operating for the features to function properly. These systems may not operate if the battery is discharged or disconnected.

Add-On Electrical Equipment

The OnStar system is integrated into the vehicle electrical architecture. Do not add electrical equipment. Refer to Additional Electrical Equipment. Added electrical equipment may interfere with OnStar system operation and cause it to become inoperative.

Vehicle Software Updates

OnStar or GM may remotely deliver software updates or changes to the vehicle without prior notice or consent. These updates or changes may improve or maintain the safety, security, or functionality of the vehicle or vehicle systems. Software updates or changes may affect or erase data or settings stored in the vehicle, such as OnStar Hands-Free calling names tags, stored navigation destinations, or preset radio stations. Neither OnStar nor GM is responsible for any affected or erased data or settings. These updates or changes may also collect personal information. Such collection is described in the OnStar Privacy Statement or disclosed separately at the time of installation. These updates or changes may also cause the system to automatically communicate with GM servers to collect vehicle system status information, determine whether updates or changes are available, or deliver updates or changes. An active OnStar agreement constitutes consent to these software updates or changes and agreement that either OnStar or GM may remotely deliver them to the vehicle.

Privacy

The complete OnStar Privacy Statement can be found at www.onstar.com (USA) or www.onstar.ca (Canada). We recommend that you review it. If you have questions, call 1-888-4ONSTAR (1-888-466-7827) or press GMC Terrain. OnStar Additional Information to speak with an Advisor. Wireless users are advised that the privacy of any information sent via wireless cellular communication cannot be guaranteed. Third parties may illegally intercept or access transmissions and private communications without consent.

OnStar - Software Acknowledgements

Some OnStar components include libcurl and unzip software and other third-party software. The notices and licenses related to libcurl and unzip and other third-party software are provided below. For more information, see http://opensource.lge.com/index

www.onstar.com/us/en/libcurl :

Permission to use, copy, modify, and distribute this software for any purpose with or without fee is hereby granted, provided that the above copyright notice and this permission notice appear in all copies.

THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT OF THIRD PARTY RIGHTS. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.

Except as contained in this notice, the name of a copyright holder shall not be used in advertising or otherwise to promote the sale, use or other dealings in this Software without prior written authorization of the copyright holder.

unzip:

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