General Information

Tow/Haul

~2min read

Tow/Haul

If the vehicle must be towed, call a professional towing service. It is extremely dangerous to tow the vehicle using only a rope or chain.

Emergency Towing

There are three common methods of towing a vehicle:
  • Flatbed Towing. The operator loads the vehicle onto the truck bed. This is the best way to transport the vehicle.
  • Wheel-Lift Towing. The tow truck uses two swivel arms that pass under the wheels of the drive axle and lift them off the ground. The other two wheels remain on the ground.
  • Sling Towing. The tow truck uses steel cables with hooks on the ends. These hooks engage parts of the frame or suspension, and the cables lift one end of the vehicle off the ground. The suspension and body may be seriously damaged when towing this way. If the vehicle cannot be transported with a flatbed or wheel-lift, tow it with the drive wheels lifted off the ground.
Manual transaxle
  • Release the parking brake.
  • Shift the transmission to the NEUTRAL position.
Automatic Transmission
  • Release the parking brake.
  • Start the engine.
  • Shift from [D] to [N].
  • Turn the engine off.
    • Vehicles equipped with full-time 4WD must be transported only on a flatbed.
    • Improper towing preparation may cause transmission damage. Follow the procedure described above exactly. If you cannot shift the transmission to NEUTRAL or start the engine (automatic transmission), the vehicle must be transported on a flatbed.
    • It is best to tow the vehicle no more than 30 km (19 miles) and keep the speed below 50 km/h. (For standard 4WD vehicles, limit the towing distance to 1.5 km (1 mile) and 15 km/h.)
    • Attempting to lift or tow the vehicle by the bumpers may cause serious vehicle damage. The bumpers are not designed to support the vehicle weight.
Front:
Rear:
Towing with ECS Malfunction. If the ECS warning light comes on when there is no air in the suspension, the vehicle height will be low, so do not use a dolly to protect the vehicle from ground protrusions. The vehicle should be transported only on a flatbed. Tow the vehicle to an authorized HYUNDAI dealer and have the system inspected.
When loading the vehicle onto a flatbed truck, the loading angle must be less than 6°. If the damaged vehicle is stationary, do not forcibly continue towing.

Test yourself

A quick Hyundai Genesis DH quiz: every answer comes with an explanation and a link to the manual page.