IF YOU NEED ASSISTANCE

FCA US LLC and its authorized dealers are vitally interested in your satisfaction. We want you to be satisfied with our products and services. Warranty service must be performed by an authorized dealer. We strongly recommend that you take your vehicle to an authorized dealer. They know your vehicle best and are most concerned that you receive prompt, quality service. FCA US LLC authorized dealers have facilities, factory-trained technical personnel, special tools, and the latest information to ensure that the vehicle is repaired correctly and on time.

That is why you should always contact the service manager of an authorized dealer first. If for some reason you are still not satisfied, speak with the general manager or owner of the authorized dealer. They want to know if you need help. If an authorized dealer cannot resolve the problem, you may contact the FCA US LLC Customer Center.

Any correspondence to the FCA US LLC Customer Center must include the following information:

• Owner's name and address
• Owner's telephone numbers (home, mobile, and work)
• Authorized dealer's name
• Vehicle Identification Number (VIN)
• Vehicle delivery date and mileage

FCA US LLC Customer Center

P.O. Box 21-8004

Auburn Hills, Michigan 48321-8004

Telephone: (800) 423-6343

FCA Canada Inc. Customer Center

P.O. Box 1621

Windsor, Ontario N9A 4H6

Telephone: (800) 465-2001 English / (800) 387-9983 French

Mexico

Av. Prolongacion Paseo de la Reforma, 1240 Col. Santa Fe C.P. 05109

Mexico, D.F.

Mexico, D.F.

In Mexico City: 800-505-1300

Outside Mexico City: +(52)55 50817568

Puerto Rico and U.S. Virgin Islands

FCA Caribbean LLC

P.O. Box 191857

San Juan 00919-1857

Telephone: (800) 423-6343

Fax: (787) 782-3345

Customer Assistance for Hearing- or Speech-Impaired Customers (TDD/TTY)

To assist hearing-impaired customers, FCA US LLC has installed TDD (Telecommunications Device for the Deaf) equipment at the Customer Center. Any customer with a hearing or speech impairment who has access to a TDD or a standard teletypewriter (TTY) in the U.S. may contact FCA US LLC by dialing 1-800-380-2479.

Hearing-impaired residents of Canada who require assistance may use the Bell Canada Relay Service for people with special needs. For TTY users, dial 711; for voice callers, dial 1-800-855-0511 to be connected to a relay service operator.

Service Contract

You may have purchased a service contract to protect yourself from the high cost of unexpected repairs after the FCA US LLC New Vehicle Limited Warranty expires. Mopar® Vehicle Protection plans are the ONLY extended protection plans approved, endorsed, and supported by FCA US LLC to provide protection beyond your vehicle's warranty period. If you purchased a Mopar® Vehicle Protection plan, you will receive the plan terms and an owner identification card by mail within three weeks of the vehicle delivery date. If you have any questions about your service contract, call the FCA US LLC Service Contract National Customer Hotline at 1-800-521-9922 (for Canadian residents, call (800) 465-2001 English / (800) 387-9983 French).

FCA US LLC is not responsible for any service contract you may have purchased from another company. If you require service after the FCA US LLC New Vehicle Limited Warranty expires, please refer to the contract documents and contact the party identified in those documents.

We appreciate that you have made a significant investment in purchasing your vehicle. Authorized dealers have also made significant investments in equipment, tools and training to ensure that you are completely satisfied with your ownership experience.