Courtesy Transportation Program

To enhance your ownership experience, GM and participating dealers are pleased to offer the Courtesy Transportation customer support program for vehicles within the Bumper-to-Bumper (basic warranty) coverage period in Canada, and the Powertrain and/or Hybrid warranties in both the U.S. and Canada.

Several courtesy transportation options are available to help reduce inconvenience when warranty repairs are required.

Courtesy transportation is not part of the New Vehicle Limited Warranty. A separate booklet titled "Limited Warranty and Owner Assistance Information" is provided with each new vehicle and contains detailed warranty coverage information.

Transportation Options

Warranty service can usually be completed while you wait. However, if this is not possible, your dealer may offer the following transportation options:

Shuttle Service

This includes a one-way or round-trip shuttle within a reasonable time and distance range of your dealer's area.

Public Transportation or Fuel Reimbursement

If warranty repairs require an overnight stay and public transportation is used, expenses must be supported by original receipts and be within the maximum amount allowed by GM for transportation. If U.S. customers arrange their own transportation, reasonable fuel expenses may be reimbursed. Claimed amounts must reflect actual costs and be supported by original receipts. Contact your dealer for information.

Rental Vehicle Provision

For overnight warranty repairs, the dealer may provide a rental vehicle at no charge or arrange reimbursement for a rental vehicle. Reimbursement is limited and must be supported by original receipts, as well as a signed and completed rental agreement, and must comply with state/provincial, local, and rental provider requirements.

Requirements vary and may include minimum age requirements, insurance, a credit card, and additional charges. Such charges, including fuel charges, taxes, fees, usage charges, excess mileage, or use of the rental after repairs are completed, are also your responsibility.

It may not be possible to provide a rental vehicle free of charge in all cases.

Additional Program Information

Not all program options, such as shuttle service, may be available at every dealer. Contact your dealer for specific availability.

General Motors reserves the right to unilaterally modify, change, or discontinue Courtesy Transportation at any time and to decide all claim eligibility questions in accordance with the terms and conditions described herein, at its sole discretion.