The diagnosis in this manual assumes a certain level of skill and knowledge of Ford-approved diagnostic procedures. REFER TO: Diagnostic Methods (100-00 General Information, Description and Operation).
Symptom Chart
Condition
Possible Sources
Action
Vehicle does not crank with diagnostic scan tool connected to the DLC and/or several warning indicators illuminate only when the scan tool is connected to the DLC
Refer to Pinpoint Test
GO to Pinpoint Test S
PCM does not respond to the diagnostic scan tool
Refer to Pinpoint Test
GO to Pinpoint Test A
ABS module does not respond to the diagnostic scan tool
Refer to Pinpoint Test
GO to Pinpoint Test B
RCM module does not respond to the diagnostic scan tool.
Refer to Pinpoint Test
GO to Pinpoint Test C
OCSM does not respond to the diagnostic scan tool
Refer to Pinpoint Test
GO to Pinpoint Test D
IPC does not respond to the diagnostic scan tool
Refer to Pinpoint Test
GO to Pinpoint Test E
BCM does not respond to the diagnostic scan tool
Refer to Pinpoint Test
GO to Pinpoint Test F
HVAC module does not respond to the diagnostic scan tool
Refer to Pinpoint Test
GO to Pinpoint Test G
ACM does not respond to the diagnostic scan tool
Refer to Pinpoint Test
GO to Pinpoint Test H
APIM does not respond to the diagnostic scan tool
Refer to Pinpoint Test
GO to Pinpoint Test I
FCDIM does not respond to diagnostic scan tool
Refer to Pinpoint Test
GO to Pinpoint Test J
FCIM does not respond to diagnostic scan tool
Refer to Pinpoint Test
GO to Pinpoint Test K
GPSM does not respond to diagnostic scan tool (except vehicles with touchscreen without GPSM).
Refer to Pinpoint Test
GO to Pinpoint Test L
TCM does not respond to diagnostic scan tool
Refer to Pinpoint Test
GO to Pinpoint Test M
RFA module does not respond to diagnostic scan tool
Refer to Pinpoint Test
GO to Pinpoint Test N
PSCM does not respond to the diagnostic scan tool
Refer to Pinpoint Test
GO TO Pinpoint Test O
No HS-CAN communication, all modules do not respond
Refer to Pinpoint Test
GO to Pinpoint Test P
No MS-CAN communication, all modules do not respond
Refer to Pinpoint Test
GO to Pinpoint Test Q
No I-CAN communication, all modules do not respond
Refer to Pinpoint Test
GO TO Pinpoint Test R
No power at DLC
Refer to Pinpoint Test
GO to Pinpoint Test S
Pinpoint Tests
PCM does not respond to the diagnostic scan tool
For wiring diagram and connector information, REFER TO Wiring Diagrams Cell 14.
Normal Operation and Fault Symptoms
PCM communicates with the diagnostic scan tool via HS-CAN. An IDS session cannot be established if PCM communication fails when attempting to identify the vehicle.
Possible Sources
Fuse
Wiring, Terminals and Connectors
PCM
PINPOINT TEST A: PCM (POWERTRAIN CONTROL MODULE) DOES NOT RESPOND TO DIAGNOSTIC SCAN
NOTE: Failure to disconnect the battery as instructed will result in false resistance readings.
A1 CHECK IF OTHER HIGH-SPEED CONTROLLER AREA NETWORK (HS-CAN) MODULES PASS THE NETWORK TEST
Using a scan tool, perform the network test.
Is the text "pass" or a DTC shown next to any of the following modules (if equipped): ABS module, APIM, IPC, PSCM, RCM, OCSM, RFA module, and TCM?
Yes
If a "pass" or DTC is indicated next to the PCM, there is no current network fault. If a "pass" or DTC is indicated next to one or more modules other than the PCM, GO to A2.
No
None of the modules are currently communicating on HS-CAN. GO to Pinpoint Test P.
A2 CHECK PCM (POWERTRAIN CONTROL MODULE) VREF VOLTAGE
Check the PCM VREF voltage.
Was the VREF test performed?
Yes
GO to A3
No
Refer to the Powertrain Control/Emissions Diagnosis (PC/ED) manual.
A3 CHECK HS-CAN (HIGH-SPEED CONTROLLER AREA NETWORK) TERMINATING RESISTANCE
Ignition OFF.
Disconnect the battery negative cable.
Disconnect the diagnostic scan tool cable from the DLC.
Action: Click to display the connectors
Positive lead
Measurement/Action
Negative lead
C251-6
C251-14
Is the resistance between 54 and 66 ohms?
Yes
GO to A4
No
CONNECT the battery negative cable. GO to A5.
A4 CHECK HS-CAN (HIGH-SPEED CONTROLLER AREA NETWORK) CIRCUITS BETWEEN PCM (POWERTRAIN CONTROL MODULE) AND DLC (DATA LINK CONNECTOR) FOR AN OPEN
Disconnect the PCM connector.
Action: Click to display the connectors
1 L GTDI EcoBoost
Positive lead
Measurement/Action
Negative lead
C1381B-69
C251-6
C1381B-68
C251-14
Click to display the connectors
1.6 L GTDI EcoBoost
Positive lead
Measurement/Action
Negative lead
C1915B-69
C251-6
C1915B-68
C251-14
Click to display the connectors
1.6 L TiVCT
Positive lead
Measurement/Action
Negative lead
C175B-20
C251-6
C175B-19
C251-14
Is the resistance less than 3 ohms?
Yes
CONNECT the battery negative cable. GO to A5.
No
REPAIR the faulty circuit. CONNECT the battery negative cable.
A5 CHECK PCM (POWERTRAIN CONTROL MODULE) OPERATION
Ignition OFF.
Disconnect and inspect all PCM connectors.
Repair:
corrosion (install new connector or terminals - clean module pins)
damaged or bent pins - install new terminals/pins
backed-out pins - install new pins as necessary
Connect the PCM connectors. Make sure they are fully seated and locked.
Operate the system and determine if the concern is still present.
Is the concern still present?
Yes
CHECK OASIS for any applicable Technical Service Bulletins (TSBs). If a TSB exists for this concern, STOP this test and FOLLOW the TSB instructions. If no TSBs apply to this concern, Click here to access the guided routine (PCM).
No
The system is currently operating correctly. The concern may have been caused by module connections. ADDRESS the root cause of any connector or terminal issues.
ABS module does not respond to the diagnostic scan tool
For wiring diagram and connector information, REFER TO Wiring Diagrams Cell 14.
Normal Operation and Fault Symptoms
ABS module communicates with the diagnostic scan tool via HS-CAN.
Possible Sources
Fuse
Wiring, Terminals and Connectors
ABS
Visual Inspection and Preliminary Diagnosis
Make sure that fuse 22 CJB (7.5A) and fuses 1 (40A) and 35 (40A) BJB are good.
PINPOINT TEST B: ABS (ANTI-LOCK BRAKE SYSTEM) MODULE DOES NOT RESPOND TO DIAGNOSTIC SCAN
NOTE: Failure to disconnect the battery as instructed will result in false resistance readings.
B1 CHECK ABS (ANTI-LOCK BRAKE SYSTEM) MODULE POWER SUPPLY CIRCUIT FOR AN OPEN
Ignition OFF.
Disconnect the ABS module C135.
The ignition is on.
Action: Click to display the connectors
Positive lead
Measurement/Action
Negative lead
C135-1
Ground
C135-30
Ground
C135-35
Ground
Is the voltage greater than 11 volts?
Yes
GO to B2
No
CHECK fuse 22 CJB (7.5A) and BJB fuses 1 (40A) and 35 (40A). If good, REPAIR the circuit in question. If not good, REFER to the Wiring Diagrams Cell to identify possible causes of the short circuit.
B2 CHECK ABS (ANTI-LOCK BRAKE SYSTEM) MODULE GROUND CIRCUIT FOR AN OPEN
Ignition OFF.
Disconnect the battery negative cable.
Action: Click to display the connectors
Positive lead
Measurement/Action
Negative lead
C135-14
Ground
Is the resistance less than 3 ohms?
Yes
GO to B3
No
REPAIR the circuit. CONNECT the negative battery cable.
B3 CHECK HS-CAN (HIGH-SPEED CONTROLLER AREA NETWORK) CIRCUITS BETWEEN ABS (ANTI-LOCK BRAKE SYSTEM) MODULE AND DLC (DATA LINK CONNECTOR) FOR AN OPEN
Action: Click to display the connectors
Positive lead
Measurement/Action
Negative lead
C135-42
C251-6
C135-43
C251-14
Is the resistance less than 3 ohms?
Yes
CONNECT the battery negative cable. GO to B4.
No
REPAIR the faulty circuit. CONNECT the battery negative cable.
corrosion (install new connector or terminals - clean module pins)
damaged or bent pins - install new terminals/pins
backed-out pins - install new pins as necessary
Reconnect the ABS module connector. Make sure it is properly seated and latched.
Operate the system and determine if the concern is still present.
Is the concern still present?
Yes
CHECK OASIS for any applicable Technical Service Bulletins (TSBs). If a TSB exists for this concern, DISCONTINUE this test and FOLLOW the TSB instructions. If no TSB applies to this concern, INSTALL a new ABS module. REFER to: Hydraulic Control Unit (HCU) (206-09 Anti-Lock Brake System (ABS) and Stability Control System, Removal and Installation).
No
The system is currently operating correctly. The concern may have been caused by module connections. ADDRESS the root cause of any connector or terminal issues.
RCM does not respond to diagnostic scan tool
For wiring diagram and connector information, REFER TO Wiring Diagrams Cell 14.
Normal Operation and Fault Symptoms
RCM module communicates with the diagnostic scan tool via HS-CAN bus.
Possible Sources
Fuse
Wiring, Terminals and Connectors
RCM
Visual Inspection and Preliminary Diagnosis
Check that fuse CJB 20 (10 A) is OK.
PINPOINT TEST C: RCM (RESTRAINTS CONTROL MODULE) DOES NOT RESPOND TO DIAGNOSTIC SCAN
WARNING: Never probe the electrical connectors of the Canopy® module or side curtain airbag modules. Failure to follow this instruction may result in accidental deployment of these modules, increasing the risk of serious injury or death.
WARNING: Never disassemble or modify the seat belt pretensioner, load limiter or inflator components. Never probe the electrical connectors of the retractor pretensioner. Tampering or back probing may cause accidental deployment and result in injury or death.
NOTE: Failure to disconnect the battery as instructed will result in false resistance readings.
NOTE: The Supplemental Restraint System (SRS) must be fully operational and functioning correctly before the vehicle is returned to the customer.
C1 CHECK THE RCM (RESTRAINTS CONTROL MODULE) CIRCUIT CONTINUITY
Ignition OFF.
De-power the SRS. REFER to: Supplemental Restraint System (SRS) Disabling and Re-enabling (501-20B Supplemental Restraint System, General Procedures).
Disconnect: RCM C310A and C310B.
Are RCM C310A pin 19 and C310B pins 47 and 48 in good condition?
Yes
GO to C2
No
INSTALL a new wiring harness. REPEAT the SRS. Refer to: Supplemental Restraint System (SRS) Disarming and Rearming (501-20B Supplemental Restraint System, General Procedures).
C2 CHECK THE RCM (RESTRAINTS CONTROL MODULE) POWER SUPPLY CIRCUITS FOR OPEN
Reset the SRS. Refer to: Supplemental Restraint System (SRS) Disarming and Rearming (501-20B Supplemental Restraint System, General Procedures).
The ignition is on.
Action: Click to display the connectors
Positive lead
Measurement/Action
Negative lead
C310A-19
Ground
Is the voltage greater than 11 volts?
Yes
GO to C3
No
CHECK fuse CJB 20 (10 A) for OK. If OK, REPAIR the faulty circuit. If not OK, REFER to the Wiring Diagrams Manual to identify possible causes of the circuit short.
C3 CHECK THE RCM (RESTRAINTS CONTROL MODULE) BODY GROUND
Ignition OFF.
Disconnect the battery negative cable.
Measure the resistance between the RCM housing and a good vehicle chassis ground.
Is the resistance less than 3 ohms?
Yes
GO TO C4
No
REPAIR the RCM body ground, if necessary. CONNECT the battery negative cable.
C4 CHECK THE HS-CAN (HIGH-SPEED CONTROLLER AREA NETWORK) CIRCUITS BETWEEN THE RCM (RESTRAINTS CONTROL MODULE) AND THE DLC (DATA LINK CONNECTOR) FOR OPEN
Disconnect RCM C310B.
Action: Click to display the connectors
Positive lead
Measurement/Action
Negative lead
C310B-48
C251-6
C310B-47
C251-14
Is the resistance less than 3 ohms?
Yes
CONNECT the battery negative cable. GO to C5.
No
REPAIR the faulty circuit. CONNECT the battery negative cable.
C5 CHECK THE RCM (RESTRAINTS CONTROL MODULE) OPERATION
Ignition OFF.
Disconnect and inspect the RCM connectors.
Repair:
corrosion (install new connector or terminals - clean module pins)
damaged or bent pins - install new terminals/pins
backed-out pins - install new pins as necessary
Connect the RCM connectors. Make sure they are fully seated and locked.
Operate the system and determine if the concern is still present.
Is the concern still present?
Yes
CHECK OASIS for any applicable technical service bulletins (TSBs). If a TSB exists for this concern, STOP this test and FOLLOW the TSB instructions. If no TSBs apply to this concern, INSTALL a new RCM. REFER TO: Restraints Control Module (RCM) (501-20B Supplemental Restraint System, Removal and Installation).
No
The system is currently operating correctly. The concern may have been caused by module connections. ADDRESS the root cause of any connector or terminal issues.
OCSM does not respond to the diagnostic scan tool
For wiring diagram and connector information, REFER TO Wiring Diagrams Cell 14.
Normal Operation and Fault Symptoms
The OCSM communicates with the diagnostic scanner through the HS-CAN.
Possible Sources
Fuse
Wiring, Terminals and Connectors
OCSM
Visual Inspection and Preliminary Diagnosis
Check that CJB fuse 4 (7.5A) is serviceable.
PINPOINT TEST D: OCSM (OCCUPANT CLASSIFICATION SENSING MODULE) DOES NOT RESPOND TO DIAGNOSTIC SCAN
NOTE: Failure to disconnect the battery as instructed will result in false resistance readings.
NOTE: The Supplemental Restraint System (SRS) must be fully operational and functioning correctly before the vehicle is returned to the customer.
D1 CHECK THE OCSM (OCCUPANT CLASSIFICATION SENSING MODULE) POWER SUPPLY CIRCUITS FOR OPEN
The ignition is on.
Disconnect OCSM C3159.
Action: Click to display the connectors
Positive lead
Measurement/Action
Negative lead
C3159-1
Ground
Is the voltage greater than 11 volts?
Yes
GO to D2
No
CHECK fuse CJB 4 (7.5 A) for OK. If OK, REPAIR the faulty circuit. If not OK, REFER to the Wiring Diagrams Manual to identify possible causes of the circuit short.
D2 CHECK THE OCSM (OCCUPANT CLASSIFICATION SENSING MODULE) GROUND CIRCUIT FOR OPEN
Ignition OFF.
Disconnect the battery negative cable.
Action: Click to display the connectors
Positive lead
Measurement/Action
Negative lead
C3159-4
Ground
Is the resistance less than 3 ohms?
Yes
GO to D3
No
REPAIR the circuit. CONNECT the negative battery cable.
D3 CHECK THE HS-CAN (HIGH-SPEED CONTROLLER AREA NETWORK) CIRCUITS BETWEEN THE OCSM (OCCUPANT CLASSIFICATION SENSING MODULE) AND THE DLC (DATA LINK CONNECTOR) FOR OPEN
Action: Click to display the connectors
Positive lead
Measurement/Action
Negative lead
C3159-2
C251-6
C3159-3
C251-14
Is the resistance less than 3 ohms?
Yes
CONNECT the battery negative cable. GO to D4.
No
REPAIR the faulty circuit. CONNECT the battery negative cable.
D4 CHECK THE OCSM (OCCUPANT CLASSIFICATION SENSING MODULE) OPERATION
Ignition OFF.
Disconnect and inspect the OCSM connector.
Repair:
corrosion (install new connector or terminals - clean module pins)
damaged or bent pins - install new terminals/pins
backed-out pins - install new pins as necessary
Reconnect the OCSM connector. Make sure it is correctly seated and latched.
Operate the system and determine if the concern is still present.
Is the concern still present?
Yes
CHECK OASIS for any applicable Technical Service Bulletins (TSBs). If a TSB exists for this concern, STOP this test and FOLLOW the TSB instructions. If no TSB applies to this concern, INSTALL a new OCSM. REFER TO: Occupant Classification Sensor (OCS) (501-20B Supplemental Restraint System, Removal and Installation).
No
The system is currently operating correctly. The concern may have been caused by module connections. ADDRESS the root cause of any connector or terminal issues.
IPC does not respond to the diagnostic scan tool
For wiring diagram and connector information, REFER TO Wiring Diagrams Cell 14.
Normal Operation and Fault Symptoms
The IPC communicates with the diagnostic scanner through the HS-CAN, MS-CAN and the Infotainment Controller Area Network (I-CAN). The IPC acts as a gateway for communication between the Infotainment Controller Area Network (I-CAN) modules and the DLC.
Possible Sources
Fuse
Wiring, Terminals and Connectors
PCM
Visual Inspection and Preliminary Diagnosis
Check that fuses CJB 3 (7.5 A), 19 (7.5 A) and 21 (7.5 A) are OK.
PINPOINT TEST E: IPC (INSTRUMENT PANEL CLUSTER) DOES NOT RESPOND TO DIAGNOSTIC SCAN
NOTE: Failure to disconnect the battery as instructed will result in false resistance readings.
E1 CHECK THE HS-CAN (HIGH-SPEED CONTROLLER AREA NETWORK) TERMINATING RESISTANCE
Ignition OFF.
Disconnect the battery negative cable.
Disconnect the diagnostic scan tool cable from the DLC.
Action: Click to display the connectors
Positive lead
Measurement/Action
Negative lead
C251-6
C251-14
Is the resistance between 54 and 66 ohms?
Yes
GO to E3
No
GO to E2
E2 CHECK THE HS-CAN (HIGH-SPEED CONTROLLER AREA NETWORK) CIRCUITS BETWEEN THE IPC (INSTRUMENT PANEL CLUSTER) AND THE DLC (DATA LINK CONNECTOR) FOR OPEN
Disconnect IPC C220B.
Action: Click to display the connectors
Positive lead
Measurement/Action
Negative lead
C220B-5
C251-6
C220B-6
C251-14
Is the resistance less than 3 ohms?
Yes
CONNECT the battery negative cable. GO to E9.
No
REPAIR the faulty circuit. CONNECT the battery negative cable.
E3 CHECK THE MS-CAN (MEDIUM-SPEED CONTROLLER AREA NETWORK) TERMINATING RESISTANCE
Connect IPC C220B.
Action: Click to display the connectors
Positive lead
Measurement/Action
Negative lead
C251-3
C251-11
Is the resistance between 54 and 66 ohms?
Yes
GO to E5
No
GO to E4
E4 CHECK THE MS-CAN (MEDIUM-SPEED CONTROLLER AREA NETWORK) CIRCUITS BETWEEN THE IPC (INSTRUMENT PANEL CLUSTER) AND THE DLC (DATA LINK CONNECTOR) FOR OPEN
Disconnect IPC C220B.
Action: Click to display the connectors
Positive lead
Measurement/Action
Negative lead
C220B-1
C251-3
C220B-2
C251-11
Is the resistance less than 3 ohms?
Yes
CONNECT the battery negative cable. GO to E9.
No
REPAIR the faulty circuit. CONNECT the battery negative cable.
E5 CHECK THE I-CAN (INFOTAINMENT CONTROLLER AREA NETWORK) TERMINATING RESISTANCE
Disconnect FCDIM C2123.
Action: Click to display the connectors
Positive lead
Measurement/Action
Negative lead
C2123-4
C2123-5
Is the resistance between 54 and 66 ohms?
Yes
GO to E7
No
GO to E6
E6 CHECK THE I-CAN (INFOTAINMENT CONTROLLER AREA NETWORK) CIRCUITS BETWEEN THE FCDIM (FRONT CONTROL DISPLAY INTERFACE MODULE) AND THE IPC (INSTRUMENT PANEL CLUSTER) FOR OPEN
Disconnect IPC C220B.
Action: Click to display the connectors
Positive lead
Measurement/Action
Negative lead
C2123-4
C220B-10
C2123-5
C220B-9
Is the resistance less than 3 ohms?
Yes
GO to E7
No
REPAIR the faulty circuit. CONNECT the battery negative cable.
E7 CHECK THE IPC (INSTRUMENT PANEL CLUSTER) POWER SUPPLY CIRCUITS FOR OPEN
Connect FCDIM C2123.
Disconnect the IPC C220A.
Connect the battery negative cable.
The ignition is on.
Action: Click to display the connectors
Positive lead
Measurement/Action
Negative lead
C220A-4
Ground
C220A-15
Ground
C220A-32
Ground
Is the voltage greater than 11 volts?
Yes
GO to E8
No
CHECK fuses CJB 3 (7.5 A), 19 (7.5 A) and 21 (7.5 A) for OK. If OK, REPAIR the circuit in question. If not OK, REFER to the Wiring Diagrams Manual to identify possible causes of the circuit short.
E8 CHECK THE IPC (INSTRUMENT PANEL CLUSTER) GROUND CIRCUIT FOR OPEN
Ignition OFF.
Disconnect the battery negative cable.
Action: Click to display the connectors
Positive lead
Measurement/Action
Negative lead
C220A-6
Ground
Is the resistance less than 3 ohms?
Yes
CONNECT the battery negative cable. GO to E9.
No
REPAIR the circuit. CONNECT the negative battery cable.
E9 CHECK THE IPC (INSTRUMENT PANEL CLUSTER) OPERATION
Ignition OFF.
Disconnect and inspect the IPC connectors.
Repair:
corrosion (install new connector or terminals - clean module pins)
damaged or bent pins - install new terminals/pins
backed-out pins - install new pins as necessary
Connect the IPC connectors. Make sure they are fully seated and locked.
Operate the system and determine if the concern is still present.
Is the concern still present?
Yes
CHECK OASIS for any applicable Technical Service Bulletins (TSBs). If a TSB exists for this concern, STOP this test and FOLLOW the TSB instructions. If no TSBs apply to this concern, Click here to access the guided procedure (IPC).
No
The system is currently operating correctly. The concern may have been caused by module connections. ADDRESS the root cause of any connector or terminal issues.
BCM does not respond to the diagnostic scan tool
For wiring diagram and connector information, REFER TO Wiring Diagrams Cell 14.
Normal Operation and Fault Symptoms
The BCM communicates with the diagnostic scanner through the MS-CAN.
Possible Sources
Fuse
Wiring, Terminals and Connectors
BCM
Visual Inspection and Preliminary Diagnosis
Check that fuse CJB 21 (7.5 A) is OK.
PINPOINT TEST F: BCM (BODY CONTROL MODULE) DOES NOT RESPOND TO DIAGNOSTIC SCAN
NOTE: Failure to disconnect the battery as instructed will result in false resistance readings.
F1 CHECK THE MS-CAN (MEDIUM-SPEED CONTROLLER AREA NETWORK) TERMINATING RESISTANCE
Disconnect the battery negative cable.
Action: Click to display the connectors
Positive lead
Measurement/Action
Negative lead
C251-3
C251-11
Is the resistance between 54 and 66 ohms?
Yes
GO to F3
No
GO to F2
F2 CHECK THE MS-CAN (MEDIUM-SPEED CONTROLLER AREA NETWORK) CIRCUITS BETWEEN THE BCM (BODY CONTROL MODULE) AND THE DLC (DATA LINK CONNECTOR) FOR OPEN
Disconnect the BCM C2280E.
Action: Click to display the connectors
Positive lead
Measurement/Action
Negative lead
C2280E-6
C251-3
C2280E-7
C251-11
Is the resistance less than 3 ohms?
Yes
CONNECT the battery negative cable. GO to F5.
No
REPAIR the faulty circuit. CONNECT the battery negative cable.
F3 CHECK THE BCM (BODY CONTROL MODULE) POWER SUPPLY CIRCUITS FOR OPEN
Ignition OFF.
Disconnect BCM C2280B.
Connect the battery negative cable.
The ignition is on.
Action: Click to display the connectors
Positive lead
Measurement/Action
Negative lead
C2280B-6
Ground
Is the voltage greater than 11 volts?
Yes
GO to F4
No
CHECK fuse CJB 21 (7.5 A) for OK. If OK, REPAIR the faulty circuit. If not OK, REFER to the Wiring Diagrams Manual to identify possible causes of the circuit short.
F4 CHECK THE BCM (BODY CONTROL MODULE) GROUND CIRCUIT FOR OPEN
Ignition OFF.
Disconnect BCM C2280A.
Disconnect the battery negative cable.
Action: Click to display the connectors
Positive lead
Measurement/Action
Negative lead
C2280A-16
Ground
Action: Click to display the connectors
Positive lead
Measurement/Action
Negative lead
C2280B-7
Ground
C2280B-16
Ground
Is the resistance less than 3 ohms?
Yes
CONNECT the battery negative cable. GO to F5.
No
REPAIR the circuit. CONNECT the negative battery cable.
F5 CHECK THE BCM (BODY CONTROL MODULE) FOR CORRECT OPERATION
Ignition OFF.
Disconnect and inspect the BCM connectors.
Repair:
corrosion (install new connector or terminals - clean module pins)
damaged or bent pins - install new terminals/pins
backed-out pins - install new pins as necessary
Reconnect the BCM connectors. Make sure they are fully seated and locked.
Operate the system and determine if the concern is still present.
Is the concern still present?
Yes
CHECK OASIS for any applicable technical service bulletins (TSBs). If a TSB exists for this concern, STOP this test and FOLLOW the TSB instructions. If no TSBs apply to this concern, INSTALL a new BCM. REFER TO: Body Control Module (BCM) (419-10 Multifunction Electronic Modules, Removal and Installation).
No
The system is currently operating correctly. The concern may have been caused by module connections. ADDRESS the root cause of any connector or terminal issues.
HVAC module does not respond to the diagnostic scan tool
For wiring diagram and connector information, REFER TO Wiring Diagrams Cell 14.
Normal Operation and Fault Symptoms
The HVAC communicates with the diagnostic scanner through the MS-CAN.
Possible Sources
Fuse
Wiring, Terminals and Connectors
HVAC Module
Visual Inspection and Preliminary Diagnosis
Check that fuse CJB 12 (7.5 A) is OK.
PINPOINT TEST G: HVAC (HEATING, VENTILATION AND AIR CONDITIONING) MODULE DOES NOT RESPOND TO DIAGNOSTIC SCAN
NOTE: Failure to disconnect the battery as instructed will result in false resistance readings.
G1 CHECK THE HVAC (HEATING, VENTILATION AND AIR CONDITIONING) MODULE POWER SUPPLY CIRCUIT FOR OPEN
Disconnect the HVAC module C228A.
The ignition is on.
Action: Click to display the connectors
Positive lead
Measurement/Action
Negative lead
C228A-10
Ground
Is the voltage greater than 11 volts?
Yes
GO to G2
No
CHECK fuse CJB 12 (7.5 A) for OK. If OK, REPAIR the circuit. If not OK, REFER to the Wiring Diagrams Manual to identify possible causes of the circuit short.
G2 CHECK THE HVAC (HEATING, VENTILATION AND AIR CONDITIONING) MODULE GROUND CIRCUIT FOR OPEN
Ignition OFF.
Disconnect the battery negative cable.
Action: Click to display the connectors
Positive lead
Measurement/Action
Negative lead
C228A-3
Ground
Is the resistance less than 3 ohms?
Yes
GO to G3
No
REPAIR the circuit. CONNECT the negative battery cable.
G3 CHECK THE MS-CAN (MEDIUM-SPEED CONTROLLER AREA NETWORK) CIRCUITS BETWEEN THE HVAC (HEATING, VENTILATION AND AIR CONDITIONING) MODULE AND THE DLC (DATA LINK CONNECTOR) FOR AN OPEN
Action: Click to display the connectors
Positive lead
Measurement/Action
Negative lead
C228B-4
C251-3
C228B-5
C251-11
Is the resistance less than 3 ohms?
Yes
CONNECT the battery negative cable. GO to G4
No
REPAIR the faulty circuit. CONNECT the battery negative cable.
G4 CHECK THE HVAC (HEATING, VENTILATION AND AIR CONDITIONING) MODULE OPERATION
Ignition OFF.
Disconnect and inspect the HVAC module connectors.
Repair:
corrosion (install new connector or terminals - clean module pins)
damaged or bent pins - install new terminals/pins
backed-out pins - install new pins as necessary
Connect the HVAC module connectors. Make sure they are fully seated and locked.
Operate the system and determine if the concern is still present.
Is the concern still present?
Yes
CHECK in OASIS for any applicable Technical Service Bulletins (TSBs). If a TSB exists for this concern, STOP this test and FOLLOW the TSB instructions. If no TSB applies to this concern, INSTALL a new HVAC module. REFER TO: Heating, Ventilation and Air Conditioning (HVAC) Module (412-00 Climate Control System - General Information, Removal and Installation).
No
The system is currently operating correctly. The concern may have been caused by module connections. ADDRESS the root cause of any connector or terminal issues.
ACM does not respond to the diagnostic scan tool
For wiring diagram and connector information, REFER TO Wiring Diagrams Cell 14.
Normal Operation and Fault Symptoms
The ACM communicates on the Information and Entertainment Controller Area Network (I-CAN) but communicates with the diagnostic scan tool through the gateway module on the HS-CAN. The IPC is the gateway module between the networks.
Possible Sources
Fuse
Wiring, Terminals and Connectors
ACM
Visual Inspection and Preliminary Diagnosis
Make sure the CJB fuse 10 (15A) is OK.
PINPOINT TEST H: ACM (FRONT AUDIO CONTROL MODULE) DOES NOT RESPOND TO DIAGNOSTIC SCAN
NOTE: Failure to disconnect the battery as instructed will result in false resistance readings.
H1 CHECK THE INFORMATION AND ENTERTAINMENT CONTROLLER AREA NETWORK (I-CAN) TERMINATING RESISTANCE
Disconnect the ACM C240A.
Disconnect the battery negative cable.
Action: Click to display the connectors
Positive lead
Measurement/Action
Negative lead
C240A-14
C240A-15
Is the resistance between 108 and 132 ohms?
Yes
GO to H3
No
GO to H2
H2 CHECK THE INFORMATION AND ENTERTAINMENT CONTROLLER AREA NETWORK (I-CAN) CIRCUITS BETWEEN THE ACM (FRONT AUDIO CONTROL MODULE) AND THE IPC (INSTRUMENT PANEL CLUSTER)
Disconnect IPC C220B.
Action: Click to display the connectors
Positive lead
Measurement/Action
Negative lead
C240A-14
C220B-10
C240A-15
C220B-9
Is the resistance less than 3 ohms?
Yes
CONNECT the battery negative cable. GO to H5
No
REPAIR the faulty circuit. CONNECT the battery negative cable.
H3 CHECK THE ACM (FRONT AUDIO CONTROL MODULE) POWER SUPPLY CIRCUIT FOR AN OPEN
Ignition OFF.
Connect the battery negative cable.
Connect IPC C220B.
The ignition is on.
Action: Click to display the connectors
Positive lead
Measurement/Action
Negative lead
C240A-1
Ground
Is the voltage greater than 11 volts?
Yes
GO to H4
No
CHECK the CJB fuse 10 (15A) is OK. If OK, REPAIR the faulty circuit. If not OK, REFER to the Wiring Diagrams Cell to determine possible causes of the short circuit.
H4 CHECK THE ACM (FRONT AUDIO CONTROL MODULE) GROUND CIRCUIT FOR AN OPEN
Ignition OFF.
Disconnect the battery negative cable.
Action: Click to display the connectors
Positive lead
Measurement/Action
Negative lead
C240A-13
Ground
Is the resistance less than 3 ohms?
Yes
CONNECT the battery negative cable. GO to H5
No
REPAIR the circuit. CONNECT the negative battery cable.
H5 CHECK THE ACM (FRONT AUDIO CONTROL MODULE) OPERATION
Ignition OFF.
Disconnect and inspect the ACM connectors.
Repair:
corrosion (install new connector or terminals - clean module pins)
damaged or bent pins - install new terminals/pins
backed-out pins - install new pins as necessary
Connect the ACM connectors. Make sure they are fully seated and locked.
Operate the system and determine if the concern is still present.
Is the concern still present?
Yes
CHECK in OASIS for any applicable Technical Service Bulletins (TSBs). If a TSB exists for this concern, STOP this test and FOLLOW the TSB instructions. If no TSB applies to this concern, INSTALL a new ACM. Refer to the appropriate section in Group 415 for the procedure.
No
The system is currently operating correctly. The concern may have been caused by module connections. ADDRESS the root cause of any connector or terminal issues.
The APIM does not respond to the diagnostic scan tool
For wiring diagram and connector information, REFER TO Wiring Diagrams Cell 14.
Normal Operation and Fault Symptoms
The APIM communicates on the HS-CAN, MS-CAN (touchscreen) and the Information and Entertainment Controller Area Network (I-CAN). The module communicates with the diagnostic scan tool on the Information and Entertainment Controller Area Network (I-CAN) through the gateway module on the HS-CAN. The IPC is the gateway module between the networks.
Possible Sources
Fuse
Wiring, Terminals and Connectors
APIM
Visual Inspection and Preliminary Diagnosis
Make sure the CJB fuse 10 (15A) is OK.
PINPOINT TEST I: APIM (APPLICATION PROCESSOR INTERFACE MODULE) DOES NOT RESPOND TO DIAGNOSTIC SCAN
NOTE: Failure to disconnect the battery as instructed will result in false resistance readings.
I1 CHECK THE APIM (SYNC MODULE) POWER SUPPLY CIRCUIT FOR AN OPEN
Ignition OFF.
Disconnect the APIM C2383.
The ignition is on.
Action: Click to display the connectors
Positive lead
Measurement/Action
Negative lead
C2383-1
Ground
Is the voltage greater than 11 volts?
Yes
GO to I2.
No
CHECK the CJB fuse 10 (15A) is OK. If OK, REPAIR the faulty circuit. If not OK, REFER to the Wiring Diagrams Cell to determine possible causes of the short circuit.
I2 CHECK THE APIM (SYNC MODULE) GROUND CIRCUIT FOR AN OPEN
Ignition OFF.
Disconnect the battery negative cable.
Action: Click to display the connectors
With touchscreen
Positive lead
Measurement/Action
Negative lead
C2383-37
Ground
Click to display the connectors
Without touchscreen
Positive lead
Measurement/Action
Negative lead
C2383-37
Ground
C2383-38
Ground
Is the resistance less than 3 ohms?
Yes
GO to I3
No
REPAIR the faulty circuit.
I3 CHECK THE HS-CAN (HIGH-SPEED CONTROLLER AREA NETWORK) CIRCUITS BETWEEN THE APIM (SYNC MODULE) AND THE DLC (DATA LINK CONNECTOR) FOR AN OPEN
Action: Click to display the connectors
Positive lead
Measurement/Action
Negative lead
C2383-53
C251-6
C2383-54
C251-14
Is the resistance less than 3 ohms?
Yes
GO to I4
No
REPAIR the faulty circuit. CONNECT the battery negative cable.
I4 CHECK THE INFORMATION AND ENTERTAINMENT CONTROLLER AREA NETWORK (I-CAN) CIRCUITS BETWEEN THE APIM (SYNC MODULE) AND THE IPC (INSTRUMENT PANEL CLUSTER) FOR AN OPEN
Disconnect IPC C220B.
Action: Click to display the connectors
With touchscreen
Positive lead
Measurement/Action
Negative lead
C2383-19
C220B-10
C2383-20
C220B-9
Click to display the connectors
Without touchscreen
Positive lead
Measurement/Action
Negative lead
C2383-16
C220B-10
C2383-17
C220B-9
Is the resistance less than 3 ohms?
Yes
If equipped with touchscreen, GO to I5 If not equipped with touchscreen, CONNECT the battery negative cable and GO to I6.
No
REPAIR the faulty circuit. CONNECT the battery negative cable.
I5 CHECK THE MS-CAN (MEDIUM-SPEED CONTROLLER AREA NETWORK) CIRCUITS BETWEEN THE APIM (SYNC MODULE) AND THE DLC (DATA LINK CONNECTOR) FOR AN OPEN
Action: Click to display the connectors
Positive lead
Measurement/Action
Negative lead
C2383-16
C251-3
C2383-17
C251-11
Is the resistance less than 3 ohms?
Yes
CONNECT the battery negative cable. GO to I6
No
REPAIR the faulty circuit. CONNECT the battery negative cable.
I6 CHECK THE APIM (SYNC MODULE) OPERATION
Ignition OFF.
Connect IPC C220B.
Disconnect and inspect the APIM connector.
Repair:
corrosion (install new connector or terminals - clean module pins)
damaged or bent pins - install new terminals/pins
backed-out pins - install new pins as necessary
Reconnect the APIM connector. Make sure it is properly seated and latched.
Operate the system and determine if the concern is still present.
Is the concern still present?
Yes
CHECK in OASIS for any applicable Technical Service Bulletins (TSBs). If a TSB exists for this concern, STOP this test and FOLLOW the TSB instructions. If no TSB applies to this concern,
PERFORM THE FDRS PROGRAM
NOTE: This procedure must be performed using FDRS. Do not clear DTCs until the FDRS procedure is complete. To complete the diagnosis, go to the FDRS Step-by-Step Procedure tab and perform the SYNC procedure.
No
The system is currently operating correctly. The concern may have been caused by module connections. ADDRESS the root cause of any connector or terminal issues.
FCDIM does not respond to diagnostic scan tool
For wiring diagram and connector information, REFER TO Wiring Diagrams Cell 14.
Normal Operation and Fault Symptoms
The FCDIM communicates on the Information and Entertainment Controller Area Network (I-CAN) but communicates with the diagnostic scan tool through the gateway module on the HS-CAN. The IPC is the gateway module between the networks.
Possible Sources
Fuse
Wiring, Terminals and Connectors
FCDIM
Visual Inspection and Preliminary Diagnosis
Make sure the CJB fuse 7 (7.5A) is OK.
PINPOINT TEST J: FCDIM (FRONT CONTROL/DISPLAY INTERFACE MODULE) DOES NOT RESPOND TO DIAGNOSTIC SCAN
NOTE: Failure to disconnect the battery as instructed will result in false resistance readings.
J1 CHECK THE FCDIM (FRONT CONTROL/DISPLAY INTERFACE MODULE) POWER SUPPLY CIRCUIT FOR AN OPEN
Ignition OFF.
Disconnect FCDIM C2123.
The ignition is on.
Action: Click to display the connectors
Positive lead
Measurement/Action
Negative lead
C2123-1
Ground
Is the voltage greater than 11 volts?
Yes
GO to J2
No
CHECK the CJB fuse 7 (7.5A) is OK. If OK, REPAIR the faulty circuit. If not OK, REFER to the Wiring Diagrams Cell to determine possible causes of the short circuit.
J2 CHECK THE FCDIM (FRONT CONTROL/DISPLAY INTERFACE MODULE) GROUND CIRCUIT FOR AN OPEN
Ignition OFF.
Disconnect the battery negative cable.
Action: Click to display the connectors
Positive lead
Measurement/Action
Negative lead
C2123-9
Ground
Is the resistance less than 3 ohms?
Yes
GO to J3
No
REPAIR the faulty circuit. CONNECT the battery negative cable.
J3 CHECK THE INFORMATION AND ENTERTAINMENT CONTROLLER AREA NETWORK (I-CAN) CIRCUITS BETWEEN THE FCDIM (FRONT CONTROL/DISPLAY INTERFACE MODULE) AND THE IPC (INSTRUMENT PANEL CLUSTER) FOR AN OPEN
Disconnect IPC C220B.
Action: Click to display the connectors
Positive lead
Measurement/Action
Negative lead
C2123-4
C220B-10
C2123-5
C220B-9
Is the resistance less than 3 ohms?
Yes
CONNECT the battery negative cable. GO to J4
No
REPAIR the faulty circuit. CONNECT the battery negative cable.
J4 CHECK THE FCDIM (FRONT CONTROL/DISPLAY INTERFACE MODULE) OPERATION
Ignition OFF.
Connect IPC C220B.
Disconnect and inspect the FCDIM connectors.
Repair:
corrosion (install new connector or terminals - clean module pins)
damaged or bent pins - install new terminals/pins
backed-out pins - install new pins as necessary
Connect the FCDIM connectors. Make sure they are fully seated and locked.
Operate the system and determine if the concern is still present.
Is the concern still present?
Yes
CHECK in OASIS for any applicable Technical Service Bulletins (TSBs). If a TSB exists for this concern, STOP this test and FOLLOW the TSB instructions. If no TSB applies to this concern, INSTALL a new FCDIM. or
No
The system is currently operating correctly. The concern may have been caused by module connections. ADDRESS the root cause of any connector or terminal issues.
FCIM does not respond to diagnostic scan tool
For wiring diagram and connector information, REFER TO Wiring Diagrams Cell 14.
Normal Operation and Fault Symptoms
The FCIM communicates on the Information and Entertainment Controller Area Network (I-CAN) but communicates with the diagnostic scan tool through the gateway module on the HS-CAN. The IPC is the gateway module between the networks.
Possible Sources
Fuse
Wiring, Terminals and Connectors
FCIM
Visual Inspection and Preliminary Diagnosis
Make sure the CJB fuse 7 (7.5A) is OK.
PINPOINT TEST K: FCIM (FRONT CONTROLS INTERFACE MODULE) DOES NOT RESPOND TO DIAGNOSTIC SCAN
NOTE: Failure to disconnect the battery as instructed will result in false resistance readings.
K1 CHECK THE FCIM (FRONT CONTROL INTERFACE MODULE) POWER SUPPLY CIRCUIT FOR AN OPEN
Ignition OFF.
Disconnect the FCIM C2402.
The ignition is on.
Action: Click to display the connectors
Positive lead
Measurement/Action
Negative lead
C2402-8
Ground
Is the voltage greater than 11 volts?
Yes
GO to K2
No
CHECK the CJB fuse 7 (7.5A) is OK. If OK, REPAIR the faulty circuit. If not OK, REFER to the Wiring Diagrams Cell to determine possible causes of the short circuit.
K2 CHECK THE FCIM (FRONT CONTROL INTERFACE MODULE) GROUND CIRCUIT FOR AN OPEN
Ignition OFF.
Disconnect the battery negative cable.
Action: Click to display the connectors
Positive lead
Measurement/Action
Negative lead
C2402-5
Ground
Is the resistance less than 3 ohms?
Yes
GO to K3
No
REPAIR the faulty circuit. CONNECT the battery negative cable.
K3 CHECK THE INFORMATION AND ENTERTAINMENT CONTROLLER AREA NETWORK (I-CAN) CIRCUITS BETWEEN THE FCIM (FRONT CONTROL INTERFACE MODULE) AND THE IPC (INSTRUMENT PANEL CLUSTER) FOR AN OPEN
Disconnect IPC C220B.
Action: Click to display the connectors
Positive lead
Measurement/Action
Negative lead
C2402-7
C220B-10
C2402-4
C220B-9
Is the resistance less than 3 ohms?
Yes
CONNECT the battery negative cable. GO to K4.
No
REPAIR the faulty circuit. CONNECT the battery negative cable.
corrosion (install new connector or terminals - clean module pins)
damaged or bent pins - install new terminals/pins
backed-out pins - install new pins as necessary
Reconnect the FCIM connector. Make sure it is fully seated and clicks into place.
Operate the system and determine if the concern is still present.
Is the concern still present?
Yes
CHECK OASIS for any applicable Technical Service Bulletins (TSBs). If a TSB exists for this concern, STOP this test and FOLLOW the TSB instructions. If no TSB applies to this concern, INSTALL a new FCIM. Refer to the appropriate section in Group 415 for the procedure.
No
The system is currently operating correctly. The concern may have been caused by module connections. ADDRESS the root cause of any connector or terminal issues.
GPSM does not respond to the diagnostic scan tool
For wiring diagram and connector information, REFER TO Wiring Diagrams Cell 14.
For wiring diagrams and connector information, refer to Cell 130 of the Wiring Diagrams.
Normal Operation and Fault Symptoms
The GPSM communicates with the scan tool over the MS-CAN. This test does not apply to vehicles with a touchscreen without a GPSM.
Possible Sources
Fuse
Wiring, Terminals and Connectors
Visual Inspection and Preliminary Diagnosis
Make sure the CJB fuse 7 (7.5A) is OK.
PINPOINT TEST L: GPSM (GLOBAL POSITIONING SYSTEM MODULE) DOES NOT RESPOND TO DIAGNOSTIC SCAN
NOTE: Failure to disconnect the battery as instructed will result in false resistance readings.
L1 CHECK GPSM (GLOBAL POSITIONING SYSTEM MODULE) POWER SUPPLY CIRCUIT FOR AN OPEN
Disconnect the GPSM C9050.
The ignition is on.
Action: Click to display the connectors
Positive lead
Measurement/Action
Negative lead
C9050-1
Ground
Is the voltage greater than 11 volts?
Yes
GO to L2
No
CHECK the CJB fuse 7 (7.5A) for correct operation. If OK, REPAIR the circuit. If not OK, REFER TO the Wiring Diagrams Manual to determine the possible causes of the short circuit.
L2 CHECK GPSM (GLOBAL POSITIONING SYSTEM MODULE) GROUND CIRCUITS FOR AN OPEN
Ignition OFF.
Disconnect the battery negative cable.
Action: Click to display the connectors
Positive lead
Measurement/Action
Negative lead
C9050-6
Ground
Is the resistance less than 3 ohms?
Yes
GO to L3
No
REPAIR the faulty circuit. CONNECT the battery negative cable.
L3 CHECK MS-CAN (MEDIUM-SPEED CONTROLLER AREA NETWORK) CIRCUITS BETWEEN THE GPSM (GLOBAL POSITIONING SYSTEM MODULE) AND THE DLC (DATA LINK CONNECTOR) FOR AN OPEN
Action: Click to display the connectors
Positive lead
Measurement/Action
Negative lead
C9050-2
C251-3
C9050-3
C251-11
Is the resistance less than 3 ohms?
Yes
CONNECT the battery negative cable. GO to L4.
No
REPAIR the faulty circuit. CONNECT the battery negative cable.
L4 CHECK GPSM (GLOBAL POSITIONING SYSTEM MODULE) OPERATION
Ignition OFF.
Disconnect and inspect the GPSM connector.
Repair:
corrosion (install new connector or terminals - clean module pins)
damaged or bent pins - install new terminals/pins
backed-out pins - install new pins as necessary
Reconnect the GPSM connector. Make sure it is properly installed and latched.
Operate the system and determine if the concern is still present.
Is the concern still present?
Yes
CHECK OASIS for any applicable Technical Service Bulletins (TSBs). If a TSB exists for this concern, STOP this test and FOLLOW the TSB instructions. If no TSB applies to this concern, INSTALL a new GPSM. REFER TO: Global Positioning System Module (GPSM) (415-00A Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, Removal and Installation). or
No
The system is currently operating correctly. The concern may have been caused by module connections. ADDRESS the root cause of any connector or terminal issues.
TCM does not respond to diagnostic scan tool
For wiring diagram and connector information, REFER TO Wiring Diagrams Cell 14.
Normal Operation and Fault Symptoms
The TCM communicates with the scan tool over the HS-CAN.
Possible Sources
Fuse
Wiring, Terminals and Connectors
TCM
Visual Inspection and Preliminary Diagnosis
Make sure that fuses BJB 34 (40A), 42 (7.5A) and CJB fuse 23 (7.5A) are OK.
PINPOINT TEST M: TCM (TRANSMISSION CONTROL MODULE) DOES NOT RESPOND TO DIAGNOSTIC SCAN
NOTE: Failure to disconnect the battery as instructed will result in false resistance readings.
M1 CHECK TCM (TRANSMISSION CONTROL MODULE) POWER SUPPLY CIRCUITS FOR AN OPEN
Ignition OFF.
Disconnect the TCM C1750A.
The ignition is on.
Action: Click to display the connectors
Positive lead
Measurement/Action
Negative lead
C1750A-1
Ground
C1750A-2
Ground
C1750A-18
Ground
C1750A-31
Ground
Is the voltage greater than 11 volts?
Yes
GO to M2
No
CHECK fuses BJB 34 (40A), 42 (7.5A) and CJB fuse 23 (7.5A) are OK. If OK, REPAIR the faulty circuit. If not OK, REFER TO the Wiring Diagrams Cell to determine possible causes of the short circuit.
M2 CHECK TCM (TRANSMISSION CONTROL MODULE) GROUND CIRCUITS FOR AN OPEN
Ignition OFF.
Disconnect the battery negative cable.
Action: Click to display the connectors
Positive lead
Measurement/Action
Negative lead
C1750A-3
Ground
C1750A-4
Ground
C1750A-5
Ground
C1750A-6
Ground
Is the resistance less than 3 ohms?
Yes
GO to M3
No
REPAIR the faulty circuit. CONNECT the battery negative cable.
M3 CHECK HS-CAN (HIGH-SPEED CONTROLLER AREA NETWORK) CIRCUITS BETWEEN THE TCM (TRANSMISSION CONTROL MODULE) AND THE DLC (DATA LINK CONNECTOR) FOR AN OPEN
Action: Click to display the connectors
Positive lead
Measurement/Action
Negative lead
C1750A-34
C251-6
C1750A-35
C251-14
Is the resistance less than 3 ohms?
Yes
CONNECT the battery negative cable. GO to M4.
No
REPAIR the faulty circuit. CONNECT the battery negative cable.
M4 CHECK TCM (TRANSMISSION CONTROL MODULE) OPERATION
Ignition OFF.
Disconnect and inspect the TCM connectors.
Repair:
corrosion (install new connector or terminals - clean module pins)
damaged or bent pins - install new terminals/pins
backed-out pins - install new pins as necessary
Reconnect the TCM connectors. Make sure they are installed and locked correctly.
Operate the system and determine if the concern is still present.
Is the concern still present?
Yes
CHECK OASIS for any applicable Technical Service Bulletins (TSBs). If a TSB exists for this concern, STOP this test and FOLLOW the TSB instructions. If no TSB applies to this concern, INSTALL a new TCM. REFER TO: Transmission Control Module (TCM) (307-01 Automatic Transmission - 6-Speed PowerShift Transmission - DPS6/6DCT250, Removal and Installation).
No
The system is currently operating correctly. The concern may have been caused by module connections. ADDRESS the root cause of any connector or terminal issues.
RFA module does not respond to diagnostic scan tool
For wiring diagram and connector information, REFER TO Wiring Diagrams Cell 14.
Normal Operation and Fault Symptoms
The RFA module communicates with the scan tool over the HS-CAN and MS-CAN.
Possible Sources
Fuse
Wiring, Terminals and Connectors
RFA module
Visual Inspection and Preliminary Diagnosis
Make sure that CJB fuses 9 (20A) and 14 (20A) are OK.
PINPOINT TEST N: RFA (REMOTE FUNCTION ACTUATOR) DOES NOT RESPOND TO DIAGNOSTIC SCAN
NOTE: Failure to disconnect the battery as instructed will result in false resistance readings.
N1 CHECK RFA (REMOTE FUNCTION ACTUATOR) MODULE POWER SUPPLY CIRCUIT FOR AN OPEN
Ignition OFF.
Disconnect the RFA module C3503A (hard shell).
The ignition is on.
Action: Click to display the connectors
Positive lead
Measurement/Action
Negative lead
C3503A-1
Ground
C3503A-2
Ground
Is the voltage greater than 11 volts?
Yes
GO to N2
No
CHECK CJB fuses 9 (20A) and 14 (20A) are OK. If OK, REPAIR the circuit. If not OK, REFER TO the Wiring Diagrams Cell to determine possible causes of the short circuit.
N2 CHECK RFA (REMOTE FUNCTION ACTUATOR) MODULE GROUND CIRCUITS FOR AN OPEN
Ignition OFF.
Disconnect the battery negative cable.
Disconnect the RFA module C3503D (blue hard shell).
Action: Click to display the connectors
Positive lead
Measurement/Action
Negative lead
C3503A-3
Ground
Click to display connectors
Positive lead
Measurement/Action
Negative lead
C3503D-3
Ground
C3503D-4
Ground
Is the resistance less than 3 ohms?
Yes
GO to N3
No
REPAIR the faulty circuit. CONNECT the battery negative cable.
N3 CHECK HS-CAN (HIGH-SPEED CONTROLLER AREA NETWORK) CIRCUITS BETWEEN THE RFA (REMOTE FUNCTION ACTUATOR) MODULE AND THE DLC (DATA LINK CONNECTOR) FOR AN OPEN
Disconnect the RFA module C3503B.
Action: Click to display the connectors
Positive lead
Measurement/Action
Negative lead
C3503B-1
C251-6
C3503B-2
C251-14
Is the resistance less than 3 ohms?
Yes
GO to N4
No
REPAIR the faulty circuit. CONNECT the battery negative cable.
N4 CHECK MS-CAN (MEDIUM-SPEED CONTROLLER AREA NETWORK) CIRCUITS BETWEEN THE RFA (REMOTE FUNCTION ACTUATOR) MODULE AND THE DLC (DATA LINK CONNECTOR) FOR AN OPEN
Action: Click to display the connectors
Positive lead
Measurement/Action
Negative lead
C3503B-15
C251-3
C3503B-14
C251-11
Is the resistance less than 3 ohms?
Yes
CONNECT the battery negative cable. GO to N5.
No
REPAIR the faulty circuit. CONNECT the battery negative cable.
N5 CHECK RFA (REMOTE FUNCTION ACTUATOR) MODULE OPERATION
Ignition OFF.
Disconnect and inspect the RFA module connectors.
Repair:
corrosion (install new connector or terminals - clean module pins)
damaged or bent pins - install new terminals/pins
backed-out pins - install new pins as necessary
Reconnect the RFA module connectors. Make sure they are fully seated and locked.
Operate the system and determine if the concern is still present.
Is the concern still present?
Yes
CHECK OASIS for any applicable Technical Service Bulletins (TSBs). If a TSB exists for this condition, STOP this test and FOLLOW the TSB instructions. If no TSB applies to this concern, INSTALL a new RFA module. REFER TO: Remote Function Actuator (RFA) Module (419-10 Multifunction Electronic Modules, Removal and Installation).
No
The system is currently operating correctly. The concern may have been caused by module connections. ADDRESS the root cause of any connector or terminal issues.
PSCM does not respond to the diagnostic scan tool
For wiring diagram and connector information, REFER TO Wiring Diagrams Cell 14.
Normal Operation and Fault Symptoms
The PSCM communicates with the scan tool over the HS-CAN.
Possible Sources
Fuse
Wiring, Terminals and Connectors
PSCM
Visual Inspection and Preliminary Diagnosis
Make sure that BJB mega fuse 2 (60A) and CJB fuse 21 (7.5A) are OK.
PINPOINT TEST O: PSCM (POWER STEERING CONTROL MODULE) DOES NOT RESPOND TO DIAGNOSTIC SCAN
NOTE: Failure to disconnect the battery as instructed will result in false resistance readings.
O1 CHECK PSCM (POWER STEERING CONTROL MODULE) POWER SUPPLY CIRCUIT FOR AN OPEN
Ignition OFF.
Disconnect the PSCM C2368A and C2368C.
The ignition is on.
Action: Click to display the connectors
Positive lead
Measurement/Action
Negative lead
C2368C-1
Ground
Click to display connectors
Positive lead
Measurement/Action
Negative lead
C2368A-5
Ground
Is the voltage greater than 11 volts?
Yes
GO to O2
No
CHECK BJB mega fuse 2 (60A) or CJB fuse 21 (7.5A) are OK. If OK, REPAIR the circuit. If not OK, REFER TO the Wiring Diagrams Cell to determine possible causes of the short circuit.
O2 CHECK PSCM (POWER STEERING CONTROL MODULE) GROUND CIRCUIT FOR AN OPEN
Ignition OFF.
Disconnect the battery negative cable.
Disconnect the PSCM C2368B.
Action: Click to display the connectors
Positive lead
Measurement/Action
Negative lead
C2368B-1
Ground
Is the resistance less than 3 ohms?
Yes
GO to O3
No
REPAIR the circuit. CONNECT the negative battery cable.
O3 CHECK HS-CAN (HIGH-SPEED CONTROLLER AREA NETWORK) CIRCUITS BETWEEN THE PSCM (POWER STEERING CONTROL MODULE) AND THE DLC (DATA LINK CONNECTOR) FOR AN OPEN
Action: Click to display the connectors
Positive lead
Measurement/Action
Negative lead
C2368A-2
C251-6
C2368A-6
C251-14
Is the resistance less than 3 ohms?
Yes
CONNECT the battery negative cable. GO to O4.
No
REPAIR the faulty circuit. CONNECT the battery negative cable.
O4 CHECK PSCM (POWER STEERING CONTROL MODULE) OPERATION
Ignition OFF.
Disconnect and inspect the PSCM connectors.
Repair:
corrosion (install new connector or terminals - clean module pins)
damaged or bent pins - install new terminals/pins
backed-out pins - install new pins as necessary
Reconnect the PSCM connectors. Make sure they are fully seated and locked.
Operate the system and determine if the concern is still present.
Is the concern still present?
Yes
CHECK OASIS for any applicable Technical Service Bulletins (TSBs). If a TSB exists for this concern, STOP this test and FOLLOW the TSB instructions. If no TSB applies to this concern, REFER TO the EPAS Symptom Chart. Click here to access the guided routine (EPAS).
No
The system is currently operating correctly. The concern may have been caused by module connections. ADDRESS the root cause of any connector or terminal issues.
No HS-CAN communication, all modules do not respond
For wiring diagram and connector information, REFER TO Wiring Diagrams Cell 14.
Normal Operation and Fault Symptoms
REFER TO: Communication Network - System Operation and Component Description (418-00 Module Communications Network, Description and Operation).
Possible Sources
Fuse
Wiring, Terminals and Connectors
ABS Module
APIM (if equipped)
PCM
OCSM
PSCM
PCM
RCM
RFA module
TCM (if equipped)
PINPOINT TEST P: NO HS-CAN (HIGH-SPEED CONTROLLER AREA NETWORK) COMMUNICATION, ALL MODULES DO NOT RESPOND
NOTE: Various modules set network DTCs during this test procedure. Clear the DTCs from all modules after completing the test procedure.
NOTE: Failure to disconnect the battery as instructed will result in false resistance readings.
P1 CHECK DLC (DATA LINK CONNECTOR) PINS FOR DAMAGE
Ignition OFF.
Disconnect the diagnostic scan tool cable from the DLC.
Inspect DLC pins 6 and 14 for damage.
Are DLC pins 6 and 14 OK?
Yes
GO to P2
No
REPAIR the DLC as necessary.
P2 CHECK HS-CAN (HIGH-SPEED CONTROLLER AREA NETWORK) RESISTANCE
Disconnect the battery negative cable.
Action: Click to display the connectors
Positive lead
Measurement/Action
Negative lead
C251-6
C251-14
Is the resistance between 54 and 66 ohms?
Yes
GO to P3
No
GO to P5
P3 CHECK HS-CAN (HIGH-SPEED CONTROLLER AREA NETWORK) (+) AND HS-CAN (HIGH-SPEED CONTROLLER AREA NETWORK) (-) CIRCUITS FOR SHORT TO GROUND
Action: Click to display the connectors
Positive lead
Measurement/Action
Negative lead
C251-6
Ground
C251-14
Ground
Are the resistances greater than 1000 Ohms?
Yes
GO to P4
No
GO to P12
P4 CHECK HS-CAN (HIGH-SPEED CONTROLLER AREA NETWORK) (+) AND HS-CAN (HIGH-SPEED CONTROLLER AREA NETWORK) (-) CIRCUITS FOR SHORT TO VOLTAGE
Connect the battery negative cable.
The ignition is on.
Action: Click to display the connectors
Positive lead
Measurement/Action
Negative lead
C251-6
Ground
C251-14
Ground
Is the voltage greater than 6 volts on either circuit?
Yes
REPAIR the faulty circuit.
No
GO to P13
P5 CHECK HS-CAN (HIGH-SPEED CONTROLLER AREA NETWORK) TERMINATING RESISTOR
Action: Click to display the connectors
Positive lead
Measurement/Action
Negative lead
C251-6
C251-14
Is the resistance between 108 and 132 ohms?
Yes
GO to P6
No
GO to P9
P6 CHECK HS-CAN (HIGH-SPEED CONTROLLER AREA NETWORK) TERMINATING RESISTOR WITH PCM (POWERTRAIN CONTROL MODULE) DISCONNECTED
Disconnect: PCM C1381B (1 L GTDI EcoBoost), C175B (1.6 L TiVCT) or C1915B (1.6 L GTDI EcoBoost)
Action: Click to display the connectors
Positive lead
Measurement/Action
Negative lead
C251-6
C251-14
Is the resistance between 108 and 132 ohms?
Yes
GO to Q7
No
GO to P8
P7 CHECK HS-CAN (HIGH-SPEED CONTROLLER AREA NETWORK) CIRCUITS BETWEEN PCM (POWERTRAIN CONTROL MODULE) AND DLC (DATA LINK CONNECTOR) FOR OPEN
Action: Click to display the connectors
1 L GTDI EcoBoost
Positive lead
Measurement/Action
Negative lead
C1381B-69
C251-6
C1381B-68
C251-14
Click to display the connectors
1.6 L GTDI EcoBoost
Positive lead
Measurement/Action
Negative lead
C1915B-69
C251-6
C1915B-68
C251-14
Click to display the connectors
1.6 L TiVCT
Positive lead
Measurement/Action
Negative lead
C175B-20
C251-6
C175B-19
C251-14
Is the resistance less than 3 ohms?
Yes
GO to page 26
No
REPAIR the faulty circuit.
P8 CHECK HS-CAN (HIGH-SPEED CONTROLLER AREA NETWORK) CIRCUITS BETWEEN IPC (INSTRUMENT PANEL CLUSTER) AND DLC (DATA LINK CONNECTOR) FOR OPEN
Disconnect: IPC C220B.
Action: Click to display the connectors
Positive lead
Measurement/Action
Negative lead
C220B-5
C251-6
C220B-6
C251-14
Is the resistance less than 3 ohms?
Yes
GO to P23
No
REPAIR the faulty circuit.
P9 CHECK HS-CAN (HIGH-SPEED CONTROLLER AREA NETWORK) (+) AND HS-CAN (HIGH-SPEED CONTROLLER AREA NETWORK) (-) CIRCUITS FOR SHORT CIRCUIT
Action: Click to display the connectors
Positive lead
Measurement/Action
Negative lead
C251-6
C251-14
Is the resistance less than 3 ohms?
Yes
GO to P11
No
GO to P10
P10 CHECK HS-CAN (HIGH-SPEED CONTROLLER AREA NETWORK) (+) AND HS-CAN (HIGH-SPEED CONTROLLER AREA NETWORK) (-) CIRCUITS FOR OPEN
Action: Click to display the connectors
Positive lead
Measurement/Action
Negative lead
C251-6
C251-14
Is the resistance greater than 10000 Ohms?
Yes
REPAIR the DLC or REPAIR the affected circuit.
No
The capacitor inside the module may still be discharging, causing erratic resistance readings. Wait 5 minutes. REPEAT the precise test. If the concern persists, REPAIR the circuit.
P11 CHECK HS-CAN (HIGH-SPEED CONTROLLER AREA NETWORK) (+) AND HS-CAN (HIGH-SPEED CONTROLLER AREA NETWORK) (-) CIRCUITS FOR SHORT TOGETHER WITH MODULES DISCONNECTED
Action: Click to display the connectors
Positive lead
Measurement/Action
Negative lead
C251-6
C251-14
Disconnect the modules one at a time until the resistance is greater than 3 ohms.
APIM C2383 (if equipped)
ABS module C135
IPC C220B
OCSM C3159
PCM C1381B (1 L GTDI EcoBoost), C175B (1.6 L TiVCT) or C1915B (1.6 L GTDI EcoBoost)
PSCM C2368A
RCM C310B
RFA module C3503B
TCM C1750A (if equipped)
Did the resistance change to a value greater than 3 ohms when one of the modules was disconnected?
Yes
For APIM, GO to P21 For ABS module, GO to P22. For IPC, GO to P23 For OCSM, GO to P24 For PSCM, GO to P25. For PCM, GO to P26. For RCM, GO to P27. For RFA module, GO to P28 For TCM, GO to P29.
No
REPAIR the circuits.
P12 CHECK HS-CAN (HIGH-SPEED CONTROLLER AREA NETWORK) (+) AND HS-CAN (HIGH-SPEED CONTROLLER AREA NETWORK) (-) CIRCUITS FOR SHORT TO GROUND WITH MODULES DISCONNECTED
Action: Click to display the connectors
Positive lead
Measurement/Action
Negative lead
C251-6
Ground
C251-14
Ground
Disconnect the modules one at a time until the resistance to ground exceeds 1000 ohms.
APIM C2383 (if equipped)
ABS module C135
IPC C220B
OCSM C3159
PCM C1381B (1 L GTDI EcoBoost), C175B (1.6 L TiVCT) or C1915B (1.6 L GTDI EcoBoost)
PSCM C2368A
RCM C310B
RFA module C3503B
TCM C1750A (if equipped)
Did the resistance increase to more than 1000 ohms when one of the modules was disconnected?
Yes
For APIM, GO to P21 For ABS module, GO to P22. For IPC, GO to P23 For OCSM, GO to P24 For PSCM, GO to P25. For PCM, GO to P26. For RCM, GO to P27. For RFA module, GO to P28 For TCM, GO to P29.
No
REPAIR the faulty circuit. RECONNECT all modules.
P13 CHECK FOR RESTORED COMMUNICATION WITH PCM (POWERTRAIN CONTROL MODULE), TCM (TRANSMISSION CONTROL MODULE) AND ABS (ANTI-LOCK BRAKE SYSTEM) MODULE DISCONNECTED
NOTE: When rerunning the network test, close the network test application, otherwise the display will return to the previous network test results. Disconnect: BJB fuses 22 (15 A) and 42 (7.5 A) to disable the PCM.
Disconnect: BJB fuse 1 (40 A), fuse 35 (40 A) and CJB fuse 22 (7.5 A) to disable the ABS module.
Disconnect: BJB fuses 34 (40 A) and 42 (7.5 A) and CJB fuse 23 (7.5 A) to disable the TCM (if equipped).
Using a scan tool, perform the network test.
Do all other HS-CAN modules pass the network test?
Yes
INSTALL the removed fuses. GO to P14
No
INSTALL the removed fuses. GO to P15
P14 CHECK FOR RESTORED COMMUNICATION WITH ABS (ANTI-LOCK BRAKE SYSTEM) AND TCM (TRANSMISSION CONTROL MODULE) MODULES DISCONNECTED
Disconnect the ABS module C135.
Using a scan tool, perform the network test.
Disconnect the TCM module C1750A (if equipped).
Using a scan tool, perform the network test.
Do all other HS-CAN modules pass the network test?
Yes
CONNECT the modules. For restored communication with the ABS module disconnected, GO to Pinpoint Test B. For restored communication with the TCM module disconnected, GO to Pinpoint Test M.
No
CONNECT the modules. GO to Pinpoint Test A
P15 CHECK FOR RESTORED COMMUNICATION WITH IPC (INSTRUMENT PANEL CLUSTER) INCOMPLETE
Disconnect CJB fuses 3 (7.5 A), 19 (7.5 A) and 21 (7.5 A) to disable the IPC.
Using a scan tool, perform the network test.
Do all other HS-CAN modules pass the network test?
Yes
INSTALL the removed fuses. GO to Pinpoint Test E
No
INSTALL the removed fuses. If equipped with SYNC®, GO to P16 If not equipped with SYNC®, GO to P17.
P16 CHECK FOR RESTORED NETWORK COMMUNICATION WITH APIM (SYNC MODULE) INCOMPLETE
Disconnect CJB fuse 10 (15 A) to disable the APIM (if equipped).
Using a scan tool, perform the network test.
Do all other HS-CAN modules pass the network test?
Yes
INSTALL the removed fuses. GO to Pinpoint Test I
No
INSTALL the removed fuses. GO to P17
P17 CHECK FOR RESTORED NETWORK COMMUNICATION WITH PSCM (POWER STEERING CONTROL MODULE) INCOMPLETE
Disconnect BJB Mega fuse 2 (60 A) and CJB fuse 21 (7.5 A) to disable the PSCM.
Using a scan tool, perform the network test.
Do all other HS-CAN modules pass the network test?
Yes
INSTALL the removed fuses. GO to Pinpoint Test O
No
INSTALL the removed fuses. GO to page 18
P18 CHECK FOR RESTORED NETWORK COMMUNICATION WITH RCM (RESTRAINTS CONTROL MODULE) INCOMPLETE
Disconnect CJB fuse 20 (10 A) to disable the RCM module.
Using a scan tool, perform the network test.
Do all other HS-CAN modules pass the network test?
Yes
INSTALL the removed fuses. GO to Pinpoint Test C
No
GO to page 19
P19 CHECK FOR RESTORED NETWORK COMMUNICATION WITH OCSM (OCCUPANT CLASSIFICATION SYSTEM MODULE) INCOMPLETE
Disconnect CJB fuse 4 (7.5 A) to disable the OCSM.
Using a scan tool, perform the network test.
Do all other HS-CAN modules pass the network test?
Yes
INSTALL the removed fuse. GO to Pinpoint Test D
No
GO to P20
P20 CHECK FOR RESTORED NETWORK COMMUNICATION WITH RFA (REMOTE FUNCTION ACTUATOR) MODULE DISCONNECTED
Disconnect CJB fuses 9 (20 A) and 14 (20 A) to disable the RFA module.
Using a scan tool, perform the network test.
Do all other HS-CAN modules pass the network test?
Yes
INSTALL the removed fuses. GO to Pinpoint Test N
No
INSTALL the removed fuses. The system is operating correctly at this time. The concern may have been caused by the communication module. REPAIR the root cause of any connector or pin concerns.
P21 CHECK APIM (SYNC MODULE) OPERATION
Ignition OFF.
Disconnect and inspect the APIM connector.
Repair:
corrosion (install new connector or terminals - clean module pins)
damaged or bent pins - install new terminals/pins
backed-out pins - install new pins as necessary
Reconnect the APIM connector. Make sure it is properly seated and latched.
Operate the system and determine if the concern is still present.
Is the concern still present?
Yes
CHECK in OASIS for any applicable Technical Service Bulletins (TSBs). If a TSB exists for this concern, STOP this test and FOLLOW the TSB instructions. If no TSB applies to this concern,
PERFORM THE FDRS PROGRAM
NOTE: This procedure must be performed using FDRS. Do not clear DTCs until the FDRS procedure is complete. To complete the diagnosis, go to the FDRS Step-by-Step Procedure tab and perform the SYNC procedure.
No
The system is currently operating correctly. The concern may have been caused by module connections. ADDRESS the root cause of any connector or terminal issues.
P22 CHECK ABS (ANTI-LOCK BRAKE SYSTEM) OPERATION
Ignition OFF.
Disconnect and inspect the ABS connector.
Repair:
corrosion (install new connector or terminals - clean module pins)
damaged or bent pins - install new terminals/pins
backed-out pins - install new pins as necessary
Reconnect the ABS connector. Make sure it is properly installed and latched.
Operate the system and determine if the concern is still present.
Is the concern still present?
Yes
CHECK OASIS for any applicable Technical Service Bulletins (TSBs). If a TSB exists for this condition, STOP this test and FOLLOW the TSB instructions. If no TSB applies to this concern, INSTALL a new ABS module. REFER TO: Hydraulic Control Unit (HCU) (206-09 Anti-lock Brake System (ABS) and Stability Control System, Removal and Installation).
No
The system is currently operating correctly. The concern may have been caused by module connections. ADDRESS the root cause of any connector or terminal issues.
corrosion (install new connector or terminals - clean module pins)
damaged or bent pins - install new terminals/pins
backed-out pins - install new pins as necessary
Connect the IPC connectors. Make sure they are fully seated and locked.
Operate the system and determine if the concern is still present.
Is the concern still present?
Yes
CHECK OASIS for any applicable Technical Service Bulletins (TSBs). If a TSB exists for this concern, STOP this test and FOLLOW the TSB instructions. If no TSBs apply to this concern, Click here to access the guided procedure (IPC).
No
The system is currently operating correctly. The concern may have been caused by module connections. ADDRESS the root cause of any connector or terminal issues.
corrosion (install new connector or terminals - clean module pins)
damaged or bent pins - install new terminals/pins
backed-out pins - install new pins as necessary
Reconnect the OCSM connector. Make sure it is correctly seated and latched.
Operate the system and determine if the concern is still present.
Is the concern still present?
Yes
CHECK OASIS for any applicable Technical Service Bulletins (TSBs). If a TSB exists for this concern, STOP this test and FOLLOW the TSB instructions. If no TSB applies to this concern, INSTALL a new OCSM. REFER TO: Occupant Classification Sensor (OCS) (501-20B Supplemental Restraint System, Removal and Installation).
No
The system is currently operating correctly. The concern may have been caused by module connections. ADDRESS the root cause of any connector or terminal issues.
P25 CHECK PSCM (POWER STEERING CONTROL MODULE) OPERATION
Ignition OFF.
Disconnect and inspect the PSCM connectors.
Repair:
corrosion (install new connector or terminals - clean module pins)
damaged or bent pins - install new terminals/pins
backed-out pins - install new pins as necessary
Reconnect the PSCM connectors. Make sure they are fully seated and locked.
Operate the system and determine if the concern is still present.
Is the concern still present?
Yes
CHECK OASIS for any applicable Technical Service Bulletins (TSBs). If a TSB exists for this concern, STOP this test and FOLLOW the TSB instructions. If no TSB applies to this concern, REFER TO the EPAS Symptom Chart. Click here to access the guided routine (EPAS).
No
The system is currently operating correctly. The concern may have been caused by module connections. ADDRESS the root cause of any connector or terminal issues.
P26 CHECK PCM (POWERTRAIN CONTROL MODULE) OPERATION
Ignition OFF.
Disconnect and inspect the PCM connectors.
Repair:
corrosion (install new connector or terminals - clean module pins)
damaged or bent pins - install new terminals/pins
backed-out pins - install new pins as necessary
Connect the PCM connectors. Make sure they are fully seated and locked.
Operate the system and determine if the concern is still present.
Is the concern still present?
Yes
CHECK OASIS for any applicable Technical Service Bulletins (TSBs). If a TSB exists for this concern, STOP this test and FOLLOW the TSB instructions. If no TSBs apply to this concern, Click here to access the guided routine (PCM).
No
The system is currently operating correctly. The concern may have been caused by module connections. ADDRESS the root cause of any connector or terminal issues.
P27 CHECK RCM (RESTRAINTS CONTROL MODULE) OPERATION
Ignition OFF.
Disconnect and inspect the RCM connectors.
Repair:
corrosion (install new connector or terminals - clean module pins)
damaged or bent pins - install new terminals/pins
backed-out pins - install new pins as necessary
Connect the RCM connectors. Make sure they are fully seated and locked.
Operate the system and determine if the concern is still present.
Is the concern still present?
Yes
CHECK OASIS for any applicable technical service bulletins (TSBs). If a TSB exists for this concern, STOP this test and FOLLOW the TSB instructions. If no TSBs apply to this concern, INSTALL a new RCM. REFER TO: Restraints Control Module (RCM) (501-20B Supplemental Restraint System, Removal and Installation).
No
The system is currently operating correctly. The concern may have been caused by module connections. ADDRESS the root cause of any connector or terminal issues.
P28 CHECK RFA (REMOTE FUNCTION ACTUATOR) MODULE OPERATION
Ignition OFF.
Disconnect and inspect the RFA module connectors.
Repair:
corrosion (install new connector or terminals - clean module pins)
damaged or bent pins - install new terminals/pins
backed-out pins - install new pins as necessary
Reconnect the RFA module connectors. Make sure they are fully seated and locked.
Operate the system and determine if the concern is still present.
Is the concern still present?
Yes
CHECK OASIS for any applicable Technical Service Bulletins (TSBs). If a TSB exists for this condition, STOP this test and FOLLOW the TSB instructions. If no TSB applies to this concern, INSTALL a new RFA module. REFER TO: Remote Function Actuator (RFA) Module (419-10 Multifunction Electronic Modules, Removal and Installation).
No
The system is currently operating correctly. The concern may have been caused by module connections. ADDRESS the root cause of any connector or terminal issues.
P29 CHECK TCM (TRANSMISSION CONTROL MODULE) OPERATION
Ignition OFF.
Disconnect and inspect the TCM connectors.
Repair:
corrosion (install new connector or terminals - clean module pins)
damaged or bent pins - install new terminals/pins
backed-out pins - install new pins as necessary
Reconnect the TCM connectors. Make sure they are installed and locked correctly.
Operate the system and determine if the concern is still present.
Is the concern still present?
Yes
CHECK OASIS for any applicable Technical Service Bulletins (TSBs). If a TSB exists for this concern, STOP this test and FOLLOW the TSB instructions. If no TSB applies to this concern, INSTALL a new TCM. REFER TO: Transmission Control Module (TCM) (307-01 Automatic Transmission - 6-Speed PowerShift Transmission - DPS6/6DCT250, Removal and Installation).
No
The system is currently operating correctly. The concern may have been caused by module connections. ADDRESS the root cause of any connector or terminal issues.
No MS-CAN communication, all modules do not respond
For wiring diagram and connector information, REFER TO Wiring Diagrams Cell 14.
Normal Operation and Fault Symptoms
REFER TO: Communication Network - System Operation and Component Description (418-00 Module Communications Network, Description and Operation).
Possible Sources
Fuse
Wiring, Terminals and Connectors
APIM (if equipped with touchscreen)
PCM
BCM
GPSM (if equipped)
HVAC Module
RFA module
PINPOINT TEST Q: NO MS-CAN (MEDIUM-SPEED CONTROLLER AREA NETWORK) COMMUNICATION, ALL MODULES DO NOT RESPOND
NOTE: Various modules set network DTCs during this test procedure. Clear the DTCs from all modules after completing the test procedure.
NOTE: Failure to disconnect the battery as instructed will result in false resistance readings.
Q1 CHECK DLC (DATA LINK CONNECTOR) PINS FOR DAMAGE
Ignition OFF.
Disconnect the diagnostic scan tool cable from the DLC.
Inspect DLC pins 3 and 11 for damage.
Are DLC pins 3 and 11 OK?
Yes
GO to Q2
No
REPAIR the DLC as necessary.
Q2 CHECK MS-CAN (MEDIUM SPEED CONTROLLER AREA NETWORK) TERMINATING RESISTANCE
Disconnect the battery negative cable.
Action: Click to display the connectors
Positive lead
Measurement/Action
Negative lead
C251-3
C251-11
Is the resistance between 54 and 66 ohms?
Yes
GO to Q3
No
GO to Q5
Q3 CHECK MS-CAN (MEDIUM SPEED CONTROLLER AREA NETWORK) (+) AND MS-CAN (MEDIUM SPEED CONTROLLER AREA NETWORK) (-) CIRCUITS FOR SHORT TO GROUND
Action: Click to display the connectors
Positive lead
Measurement/Action
Negative lead
C251-3
Ground
C251-11
Ground
Are the resistances greater than 1000 Ohms?
Yes
GO to Q4
No
GO to Q12
Q4 CHECK MS-CAN (MEDIUM SPEED CONTROLLER AREA NETWORK) (+) AND MS-CAN (MEDIUM SPEED CONTROLLER AREA NETWORK) (-) CIRCUITS FOR SHORT TO VOLTAGE
Connect the battery negative cable.
The ignition is on.
Action: Click to display the connectors
Positive lead
Measurement/Action
Negative lead
C251-3
Ground
C251-11
Ground
Is the voltage greater than 6 volts on either circuit?
Yes
REPAIR the faulty circuit.
No
GO to Q13
Q5 CHECK MS-CAN (MEDIUM SPEED CONTROLLER AREA NETWORK) LOAD RESISTOR
Action: Click to display the connectors
Positive lead
Measurement/Action
Negative lead
C251-3
C251-11
Is the resistance between 108 and 132 ohms?
Yes
GO to Q6
No
GO to Q9
Q6 CHECK MS-CAN (MEDIUM SPEED CONTROLLER AREA NETWORK) LOAD RESISTOR WITH BCM (BODY CONTROL MODULE) DISCONNECTED
Disconnect the BCM C2280E.
Action: Click to display the connectors
Positive lead
Measurement/Action
Negative lead
C251-3
C251-11
Is the resistance between 108 and 132 ohms?
Yes
GO to Q7
No
GO to Q8
Q7 CHECK MS-CAN (MEDIUM SPEED CONTROLLER AREA NETWORK) CIRCUITS BETWEEN BCM (BODY CONTROL MODULE) AND DLC (DATA LINK CONNECTOR) FOR OPEN
Action: Click to display the connectors
Positive lead
Measurement/Action
Negative lead
C2280E-6
C251-3
C2280E-7
C251-11
Is the resistance less than 3 ohms?
Yes
GO to Q21
No
REPAIR the faulty circuit.
Q8 CHECK MS-CAN (MEDIUM SPEED CONTROLLER AREA NETWORK) CIRCUITS BETWEEN IPC (INSTRUMENT PANEL CLUSTER) AND DLC (DATA LINK CONNECTOR) FOR OPEN
Disconnect IPC C220B.
Action: Click to display the connectors
Positive lead
Measurement/Action
Negative lead
C220B-1
C251-3
C220B-2
C251-11
Is the resistance less than 3 ohms?
Yes
GO to Q19
No
REPAIR the faulty circuit.
Q9 CHECK MS-CAN (MEDIUM SPEED CONTROLLER AREA NETWORK) (+) AND MS-CAN (MEDIUM SPEED CONTROLLER AREA NETWORK) (-) CIRCUITS FOR SHORT TO EACH OTHER
Action: Click to display the connectors
Positive lead
Measurement/Action
Negative lead
C251-3
C251-11
Is the resistance less than 3 ohms?
Yes
GO to Q11
No
GO to Q10
Q10 CHECK MS-CAN (MEDIUM SPEED CONTROLLER AREA NETWORK) (+) AND MS-CAN (MEDIUM SPEED CONTROLLER AREA NETWORK) (-) CIRCUITS FOR OPEN
Action: Click to display the connectors
Positive lead
Measurement/Action
Negative lead
C251-3
C251-11
Is the resistance greater than 10000 Ohms?
Yes
REPAIR the DLC or REPAIR the affected circuit.
No
The capacitor inside the module may still be discharging, causing erratic resistance readings. Wait 5 minutes. REPEAT the precise test. If the concern persists, REPAIR the circuit.
Q11 CHECK MS-CAN (MEDIUM SPEED CONTROLLER AREA NETWORK) (+) AND MS-CAN (MEDIUM SPEED CONTROLLER AREA NETWORK) (-) CIRCUITS FOR SHORT TO EACH OTHER WITH MODULES DISCONNECTED
Action: Click to display the connectors
Positive lead
Measurement/Action
Negative lead
C251-3
C251-11
Disconnect the modules one at a time until the resistance is greater than 3 ohms.
APIM C2383 (if equipped with touchscreen)
IPC C220B
BECM C2280E
GPSM C9050 (if equipped)
HVAC module C228B
RFA module C3503B
Did the resistance change to a value greater than 3 ohms when one of the modules was disconnected?
Yes
For APIM, GO to Q21 For IPC, GO to Q19 For BCM, GO to Q20 For GPSM, GO to Q22 For HVAC module, GO to Q23 For RFA module, GO to Q24
No
REPAIR the faulty circuit. RECONNECT all modules.
Q12 CHECK MS-CAN (MEDIUM SPEED CONTROLLER AREA NETWORK) (+) AND MS-CAN (MEDIUM SPEED CONTROLLER AREA NETWORK) (-) CIRCUITS FOR SHORT TO GROUND WITH MODULES DISCONNECTED
Action: Click to display the connectors
Positive lead
Measurement/Action
Negative lead
C251-3
Ground
C251-11
Ground
Disconnect the modules one at a time until the resistance to ground exceeds 1000 ohms.
APIM C2383 (if equipped with touchscreen)
IPC C220B
BECM C2280E
GPSM C9050 (if equipped)
HVAC module C228B
RFA module C3503B
Did the resistance increase to more than 1000 ohms when one of the modules was disconnected?
Yes
For APIM, GO to Q21 For IPC, GO to Q19 For BCM, GO to Q20 For GPSM, GO to Q22 For HVAC module, GO to Q23 For RFA module, GO to Q24
No
REPAIR the faulty circuit. RECONNECT all modules.
Q13 CHECK FOR RESTORED COMMUNICATION WITH IPC (INSTRUMENT PANEL CLUSTER) INCOMPLETE
Disconnect CJB fuses 3 (7.5 A), 19 (7.5 A) and 21 (7.5 A) to disable the IPC.
Using a scan tool, perform the network test.
Do all other MS-CAN modules pass the network test?
Yes
INSTALL the removed fuses. GO to Pinpoint Test E
No
INSTALL the removed fuses. GO to Q14
Q14 CHECK FOR RESTORED COMMUNICATION WITH BCM (BODY CONTROL MODULE) INCOMPLETE
NOTE: When rerunning the network test, close the network test application, otherwise the display will return to the previous network test results. Disconnect fuse 21 CJB (7.5A) to disable the BCM.
Using a scan tool, perform the network test.
Do all other MS-CAN modules pass the network test?
Yes
INSTALL the removed fuses. GO to Pinpoint Test F
No
INSTALL the removed fuses. If GPSM is equipped, GO to Q15 If GPSM is not equipped, GO to Q16.
Q15 CHECK FOR RESTORED COMMUNICATION WITH GPSM (GLOBAL POSITIONING SYSTEM MODULE) INCOMPLETE
NOTE: When rerunning the network test, close the network test application, otherwise the display will return to the previous network test results. Disconnect CJB fuse 7 (7.5A) to disable the GPSM.
Using a scan tool, perform the network test.
Do all other MS-CAN modules pass the network test?
Yes
INSTALL the removed fuse. GO to Pinpoint Test L
No
INSTALL the removed fuse. GO to Q16
Q16 CHECK FOR RESTORED COMMUNICATION WITH HVAC (HEATING, VENTILATION AND AIR CONDITIONING) MODULE DISCONNECTED
Disconnect CJB 12 (7.5A) to disable the HVAC module.
Using a scan tool, perform the network test.
Do all other MS-CAN modules pass the network test?
Yes
INSTALL the removed fuse. GO to Pinpoint Test G
No
INSTALL the removed fuse. If equipped with touchscreen, GO to Q17. If not equipped with touchscreen, GO to Q18.
Q17 CHECK FOR RESTORED COMMUNICATION WITH APIM (SYNC MODULE) INCOMPLETE
Disconnect CJB 10 (15A) to disable the APIM.
Using a scan tool, perform the network test.
Do all other MS-CAN modules pass the network test?
Yes
INSTALL the removed fuse. GO TO Pinpoint Test I.
No
INSTALL the removed fuse. GO to Q18
Q18 CHECK FOR RESTORED COMMUNICATION WITH RFA (REMOTE FUNCTION ACTUATOR) MODULE DISCONNECTED
Disconnect CJB fuses 9 (20 A) and 14 (20 A) to disable the RFA module.
Using a scan tool, perform the network test.
Do all other MS-CAN modules pass the network test?
Yes
INSTALL the removed fuses. GO to Pinpoint Test N
No
MS-CAN tests are within specification. CHECK the diagnostic scan tool operation on a known good vehicle.
corrosion (install new connector or terminals - clean module pins)
damaged or bent pins - install new terminals/pins
backed-out pins - install new pins as necessary
Connect the IPC connectors. Make sure they are fully seated and locked.
Operate the system and determine if the concern is still present.
Is the concern still present?
Yes
CHECK OASIS for any applicable Technical Service Bulletins (TSBs). If a TSB exists for this condition, STOP this test and FOLLOW the TSB instructions. If no TSB applies to this concern, INSTALL a new IPC.
No
The system is currently operating correctly. The concern may have been caused by module connections. ADDRESS the root cause of any connector or terminal issues.
Q20 CHECK BCM (BODY CONTROL MODULE) OPERATION
Ignition OFF.
Disconnect and inspect the BCM connectors.
Repair:
corrosion (install new connector or terminals - clean module pins)
damaged or bent pins - install new terminals/pins
backed-out pins - install new pins as necessary
Reconnect the BCM connectors. Make sure they are fully seated and locked.
Operate the system and determine if the concern is still present.
Is the concern still present?
Yes
CHECK OASIS for any applicable technical service bulletins (TSBs). If a TSB exists for this concern, STOP this test and FOLLOW the TSB instructions. If no TSBs apply to this concern, INSTALL a new BCM. REFER TO: Body Control Module (BCM) (419-10 Multifunction Electronic Modules, Removal and Installation).
No
The system is currently operating correctly. The concern may have been caused by module connections. ADDRESS the root cause of any connector or terminal issues.
Q21 CHECK APIM (SYNC MODULE) OPERATION
Ignition OFF.
Disconnect and inspect the APIM connector.
Repair:
corrosion (install new connector or terminals - clean module pins)
damaged or bent pins - install new terminals/pins
backed-out pins - install new pins as necessary
Reconnect the APIM connectors. Make sure it is correctly installed and clicks into place.
Operate the system and determine if the concern is still present.
Is the concern still present?
Yes
CHECK in OASIS for any applicable Technical Service Bulletins (TSBs). If a TSB exists for this concern, STOP this test and FOLLOW the TSB instructions. If no TSB applies to this concern,
PERFORM THE FDRS PROGRAM
NOTE: This procedure must be performed using FDRS. Do not clear DTCs until the FDRS procedure is complete. To complete the diagnosis, go to the FDRS Step-by-Step Procedure tab and perform the SYNC procedure.
No
The system is currently operating correctly. The concern may have been caused by module connections. ADDRESS the root cause of any connector or terminal issues.
Q22 CHECK GPSM (GLOBAL POSITIONING SYSTEM MODULE) OPERATION
Ignition OFF.
Disconnect and inspect the GPSM connector.
Repair:
corrosion (install new connector or terminals - clean module pins)
damaged or bent pins - install new terminals/pins
backed-out pins - install new pins as necessary
Reconnect the GPSM connector. Make sure it is properly installed and latched.
Operate the system and determine if the concern is still present.
Is the concern still present?
Yes
CHECK OASIS for any applicable Technical Service Bulletins (TSBs). If a TSB exists for this concern, STOP this test and FOLLOW the TSB instructions. If no TSB applies to this concern, INSTALL a new GPSM. REFER TO: Global Positioning System Module (GPSM) (415-00A Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, Removal and Installation). or
No
The system is currently operating correctly. The concern may have been caused by module connections. ADDRESS the root cause of any connector or terminal issues.
Q23 CHECK HVAC (HEATING, VENTILATION AND AIR CONDITIONING) MODULE OPERATION
Ignition OFF.
Disconnect and inspect the HVAC module connectors.
Repair:
corrosion (install new connector or terminals - clean module pins)
damaged or bent pins - install new terminals/pins
backed-out pins - install new pins as necessary
Connect the HVAC module connectors. Make sure they are fully seated and locked.
Operate the system and determine if the concern is still present.
Is the concern still present?
Yes
CHECK in OASIS for any applicable Technical Service Bulletins (TSBs). If a TSB exists for this concern, STOP this test and FOLLOW the TSB instructions. If no TSB applies to this concern, INSTALL a new HVAC module. REFER TO: Heating, Ventilation and Air Conditioning (HVAC) Module (412-00 Climate Control System - General Information, Removal and Installation).
No
The system is currently operating correctly. The concern may have been caused by module connections. ADDRESS the root cause of any connector or terminal issues.
Q24 CHECK RFA (REMOTE FUNCTION ACTUATOR) MODULE OPERATION
Ignition OFF.
Disconnect and inspect the RFA module connectors.
Repair:
corrosion (install new connector or terminals - clean module pins)
damaged or bent pins - install new terminals/pins
backed-out pins - install new pins as necessary
Reconnect the RFA module connectors. Make sure they are fully seated and locked.
Operate the system and determine if the concern is still present.
Is the concern still present?
Yes
CHECK OASIS for any applicable Technical Service Bulletins (TSBs). If a TSB exists for this condition, STOP this test and FOLLOW the TSB instructions. If no TSB applies to this concern, INSTALL a new RFA module. REFER TO: Remote Function Actuator (RFA) Module (419-10 Multifunction Electronic Modules, Removal and Installation).
No
The system is currently operating correctly. The concern may have been caused by module connections. ADDRESS the root cause of any connector or terminal issues.
No communication on the information and entertainment controller area network (I-CAN), all modules do not respond
For wiring diagram and connector information, REFER TO Wiring Diagrams Cell 14.
Normal Operation and Fault Symptoms
REFER TO: Communication Network - System Operation and Component Description (418-00 Module Communications Network, Description and Operation).
Possible Sources
Fuse
Wiring, Terminals and Connectors
ACM
APIM (if equipped)
PCM
FCDIM (if equipped)
FCIM (if equipped)
PINPOINT TEST R: NO I-CAN (INFOTAINMENT CONTROLLER AREA NETWORK) COMMUNICATION, ALL MODULES DO NOT RESPOND
NOTE: Various modules set network DTCs during this test procedure. Clear the DTCs from all modules after completing the test procedure.
NOTE: Failure to disconnect the battery as instructed will result in false resistance readings.
R1 CHECK FOR RESTORED COMMUNICATION WITH THE ACM (AUDIO FRONT CONTROL MODULE) DISABLED
Disconnect the ACM C240A.
Using a scan tool, perform the network test.
Do all other Information and Entertainment Controller Area Network (I-CAN) modules pass the network test?
Yes
GO to R10
No
GO to R2
R2 CHECK THE INFORMATION AND ENTERTAINMENT CONTROLLER AREA NETWORK (I-CAN) TERMINATING RESISTANCE
Ignition OFF.
Disconnect the battery negative cable.
Action: Click to display the connectors
Positive lead
Measurement/Action
Negative lead
C240A-14
C240A-15
Is the resistance between 108 and 132 ohms?
Yes
GO to R3
No
GO to R6
R3 CHECK THE INFORMATION AND ENTERTAINMENT CONTROLLER AREA NETWORK (I-CAN) (+) AND INFORMATION AND ENTERTAINMENT CONTROLLER AREA NETWORK (I-CAN) (-) CIRCUITS FOR A SHORT TO GROUND
Ignition OFF.
Action: Click to display the connectors
Positive lead
Measurement/Action
Negative lead
C240A-14
Ground
C240A-15
Ground
Are the resistances greater than 1000 Ohms?
Yes
GO to R4
No
REPAIR the faulty circuit.
R4 CHECK THE INFORMATION AND ENTERTAINMENT CONTROLLER AREA NETWORK (I-CAN) (+) AND INFORMATION AND ENTERTAINMENT CONTROLLER AREA NETWORK (I-CAN) (-) CIRCUITS FOR A SHORT TO VOLTAGE
Disconnect IPC C220B.
Connect the battery negative cable.
The ignition is on.
Action: Click to display the connectors
Positive lead
Measurement/Action
Negative lead
C240A-14
Ground
C240A-15
Ground
Is the voltage greater than 6 volts?
Yes
REPAIR the faulty circuit.
No
GO to R5
R5 CHECK FOR RESTORED NETWORK COMMUNICATION
Ignition OFF.
Connect all modules. Make sure all connectors are properly installed and latched.
The ignition is on.
Using a scan tool, perform the network test.
Do all other Information and Entertainment Controller Area Network (I-CAN) modules pass the network test?
Yes
Information and Entertainment Controller Area Network (I-CAN) tests are within specification. CHECK the diagnostic scan tool operation on a known good vehicle.
No
GO to R13
R6 CHECK THE INFORMATION AND ENTERTAINMENT CONTROLLER AREA NETWORK (I-CAN) CIRCUITS BETWEEN THE ACM (AUDIO FRONT CONTROL MODULE) AND THE IPC (INSTRUMENT PANEL CLUSTER) FOR AN OPEN
Disconnect IPC C220B.
Action: Click to display the connectors
Positive lead
Measurement/Action
Negative lead
C240A-14
C220B-10
C240A-15
C220B-9
Is the resistance less than 3 ohms?
Yes
CONNECT the battery negative cable. GO to R7.
No
REPAIR the faulty circuit. CONNECT the battery negative cable.
R7 CHECK THE INFORMATION AND ENTERTAINMENT CONTROLLER AREA NETWORK (I-CAN) (+) AND INFORMATION AND ENTERTAINMENT CONTROLLER AREA NETWORK (I-CAN) (-) CIRCUITS FOR A SHORT TOGETHER
Action: Click to display the connectors
Positive lead
Measurement/Action
Negative lead
C240A-14
C240A-15
Is the resistance greater than 1000 Ohms?
Yes
GO to R8
No
REPAIR the faulty circuit.
R8 CHECK THE INFORMATION AND ENTERTAINMENT CONTROLLER AREA NETWORK (I-CAN) (+) AND INFORMATION AND ENTERTAINMENT CONTROLLER AREA NETWORK (I-CAN) (-) CIRCUITS FOR A SHORT TOGETHER WITH THE MODULES DISCONNECTED
Disconnect the battery negative cable.
Action: Click to display the connectors
Positive lead
Measurement/Action
Negative lead
C240A-14
C240A-15
Disconnect the modules one at a time until the resistance exceeds 1000 ohms.
APIM C2383 (if equipped)
FCDIM C2123 (if equipped)
FCIM C2402 (if equipped)
IPC C220B
Is the resistance greater than 1000 ohms with one of the modules disconnected?
Yes
CONNECT the battery negative cable. For APIM (if equipped) GO to R9. For FCDIM go to R11. For FCIM go to R12. For IPC go to R13
No
REPAIR the circuits for the short circuit. CONNECT the modules. CONNECT the battery negative cable. CLEAR the DTCs.
R9 CHECK THE APIM (SYNC MODULE) FOR PROPER OPERATION
Ignition OFF.
Disconnect and inspect the APIM connector.
Repair:
corrosion (install new connector or terminals - clean module pins)
damaged or bent terminals/pins - install new terminals/pins
pushed-out pins - install new pins as necessary
Reconnect the APIM connector. Make sure it is properly seated and latched.
Operate the system and determine if the concern is still present.
Is the concern still present?
Yes
CHECK in OASIS for any applicable Technical Service Bulletins (TSBs). If a TSB exists for this concern, STOP this test and FOLLOW the TSB instructions. If no TSB applies to this concern,
PERFORM THE FDRS PROGRAM
NOTE: This procedure must be performed using FDRS. Do not clear DTCs until the FDRS procedure is complete. To complete the diagnosis, go to the FDRS Step-by-Step Procedure tab and perform the SYNC procedure.
No
The system is currently operating correctly. The concern may have been caused by module connections. ADDRESS the root cause of any connector or terminal issues.
R10 CHECK THE ACM (AUDIO FRONT CONTROL MODULE) FOR PROPER OPERATION
Ignition OFF.
Disconnect and inspect the ACM connectors.
Repair:
corrosion (install new connector or terminals - clean module pins)
damaged or bent terminals/pins - install new terminals/pins
pushed-out pins - install new pins as necessary
Connect the ACM connectors. Make sure they are fully seated and locked.
Operate the system and determine if the concern is still present.
Is the concern still present?
Yes
CHECK in OASIS for any applicable Technical Service Bulletins (TSBs). If a TSB exists for this concern, STOP this test and FOLLOW the TSB instructions. If no TSB applies to this concern, INSTALL a new ACM. Refer to the appropriate section in Group 415 for the procedure.
No
The system is currently operating correctly. The concern may have been caused by module connections. ADDRESS the root cause of any connector or terminal issues.
R11 CHECK THE FCDIM (FRONT CONTROL INTERFACE/DISPLAY MODULE) FOR PROPER OPERATION
Ignition OFF.
Disconnect and inspect the FCDIM connector.
Repair:
corrosion (install new connector or terminals - clean module pins)
damaged or bent terminals/pins - install new terminals/pins
pushed-out pins - install new pins as necessary
Reconnect the FCDIM connector. Make sure it is properly installed and latched.
Operate the system and determine if the concern is still present.
Is the concern still present?
Yes
CHECK in OASIS for any applicable Technical Service Bulletins (TSBs). If a TSB exists for this concern, STOP this test and FOLLOW the TSB instructions. If no TSB applies to this concern, INSTALL a new FCDIM. or
No
The system is currently operating correctly. The concern may have been caused by module connections. ADDRESS the root cause of any connector or terminal issues.
R12 CHECK THE FCIM (FRONT CONTROL INTERFACE MODULE) FOR PROPER OPERATION
Ignition OFF.
Disconnect and inspect the FCIM connector.
Repair:
corrosion (install new connector or terminals - clean module pins)
damaged or bent terminals/pins - install new terminals/pins
pushed-out pins - install new pins as necessary
Reconnect the FCIM connector. Make sure it is fully seated and clicks into place.
Operate the system and determine if the concern is still present.
Is the concern still present?
Yes
CHECK OASIS for any applicable Technical Service Bulletins (TSBs). If a TSB exists for this concern, STOP this test and FOLLOW the TSB instructions. If no TSBs apply to this concern, INSTALL a new FCIM. REFER TO: Front Control Interface Module (FCIM) (415-00A Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, Removal and Installation). or REFER TO: Front Control Interface Module (FCIM) (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen, Removal and Installation).
No
The system is currently operating correctly. The concern may have been caused by module connections. ADDRESS the root cause of any connector or terminal issues.
R13 CHECK THE IPC (INSTRUMENT PANEL CLUSTER) FOR PROPER OPERATION
Ignition OFF.
Disconnect and inspect the IPC connectors.
Repair:
corrosion (install new connector or terminals - clean module pins)
damaged or bent pins - install new terminals/pins
backed-out pins - install new pins as necessary
Connect the IPC connectors. Make sure they are fully seated and locked.
Operate the system and determine if the concern is still present.
Is the concern still present?
Yes
CHECK OASIS for any applicable Technical Service Bulletins (TSBs). If a TSB exists for this concern, STOP this test and FOLLOW the TSB instructions. If no TSBs apply to this concern, Click here to access the guided procedure (IPC).
No
The system is currently operating correctly. The concern may have been caused by module connections. ADDRESS the root cause of any connector or terminal issues.
No power to the DLC
Normal Operation and Fault Symptoms
The diagnostic scan tool connects to the DLC to communicate with the modules on the HS-CAN and MS-CAN. A loss of ground or a poor ground at the DLC may cause HS-CAN or MS-CAN faults during diagnostic scan tool operation.
Possible Sources
Fuse
Wiring, terminals or connector
DLC
Diagnostic scan tool
PINPOINT TEST S: NO POWER TO THE DLC (DATA LINK CONNECTOR)
S1 CHECK THE DLC (DATA LINK CONNECTOR) PINS FOR DAMAGE
Ignition OFF.
Disconnect the diagnostic scan tool cable from the DLC.
Inspect DLC pins 4, 5 and 16 for damage.
Are the DLC pins 4, 5 and 16 in good condition?
Yes
GO to S2
No
REPAIR the DLC as necessary.
S2 CHECK THE DLC (DATA LINK CONNECTOR) VOLTAGE SUPPLY FOR AN OPEN
The ignition is on.
Action: Click to display the connectors
Positive lead
Measurement/Action
Negative lead
C251-16
Ground
Is the voltage greater than 11 volts?
Yes
GO to S3
No
CHECK the CJB fuse 5 (15A) for being intact. If OK, REPAIR the circuit. If not OK, REFER to the Wiring Diagrams Manual to determine possible causes of the short.
S3 CHECK THE DLC (DATA LINK CONNECTOR) GROUND CIRCUITS FOR AN OPEN
Disconnect the battery negative cable.
Action: Click to display the connectors
Positive lead
Measurement/Action
Negative lead
C251-4
Ground
C251-5
Ground
Is the resistance less than 3 ohms?
Yes
CONNECT the battery negative cable. REPAIR the diagnostic scan tool.
No
REPAIR the faulty circuit. CONNECT the battery negative cable.
?
Test yourself
A quick Ford Fiesta quiz: every answer comes with an explanation and a link to the manual page.
Click here to access the guided routine (PCM).
WARNING: Never probe the electrical connectors of the Canopy® module or side curtain airbag modules. Failure to follow this instruction may result in accidental deployment of these modules, increasing the risk of serious injury or death. 
PERFORM THE FDRS PROGRAM