Chassis

Suspension - Diagnosis and Testing

9steps
~54min
2/5difficulty
Done 0 of 9

Preliminary Inspection

  1. Road test the vehicle.
    • If any suspension alignment or ride height concerns exist, REFER to the Symptom Chart: Suspension System.
    • Verify the customer concern by road testing on a smooth road. If any vibrations are present, REFER to the Symptom Chart: NVH.
  2. Inspect the tires.
    • Check the tire pressures at all normal vehicle loads and on cold tires. REFER to the VC label.
    • Make sure all tire sizes match the specification. REFER to the VC label.
    • Inspect the tires for uneven wear and damage. INSTALL new tires as necessary.
  3. Inspect the chassis and underbody.
    • Remove excessive accumulations of dirt, mud or road debris from the chassis and underbody.
    • Front or rear suspension components.
    • Suspension mount(s).
    • Improperly seated spring(s).
    • Shock absorber(s).
    • Struts.
    • Suspension bushing(s).
    • Steering system components.
    • Wheel bearing and wheel hub.
  4. Check aftermarket accessories.
    • Check for aftermarket modifications to the steering, suspension, wheel and tire components (such as competition or heavy duty). The specifications provided in this manual do not apply to vehicles equipped with aftermarket accessories.

Symptom Chart: Suspension System

The diagnosis in this manual assumes a certain level of skill and knowledge of Ford-approved diagnostic procedures.
REFER TO: Diagnostic Methods (100-00 General Information, Description and Operation).

Condition Possible Sources Action
Vehicle Drifts / Pulls Refer to the diagnostic procedure. GO to Pinpoint Test A
Wander Overloaded, unevenly loaded or improperly loaded vehicle NOTIFY the customer of improper vehicle loading.
Ball joint(s) CHECK the ball joint.
REFER TO: Suspension System (204-00 Suspension System - General Information, Diagnosis and Testing).
INSTALL new control arms as necessary. REFER TO: Lower Arm (204-01 Front Suspension, Removal and Installation).
Front strut mount bearing(s) damaged or missing INSTALL new front strut mount bearing(s) as necessary.
REFER TO: Front Strut and Spring Assembly (204-01 Front Suspension, Removal and Installation).
Loose, worn or damaged front wheel bearing(s) CHECK the wheel bearings. INSTALL new wheel bearings as necessary.
REFER TO: Front Wheel Bearing and Wheel Hub (204-01 Front Suspension, Removal and Installation).
Loose, worn or damaged suspension components INSTALL new suspension component(s) as necessary.
Loose suspension mounts CHECK the suspension mounts. TIGHTEN to specification.
Steering components CHECK the steering system. INSTALL new components as necessary.
Toe-out-on-turns or excessive total toe (excessive overall front toe) ADJUST as necessary. Front Toe Adjustment
REFER TO: Front Wheel Toe Adjustment (204-00 Suspension System - General Information, General Procedures).
or Rear Toe Adjustment REFER TO: Rear Wheel Toe Adjustment (204-00 Suspension System - General Information, General Procedures).
Front End or Low Ride Worn, damaged or incorrect springs MEASURE the ride height.
REFER TO: Ride Height Measurement (204-00 Suspension System - General Information, General Procedures).
INSTALL new springs as necessary. REFER TO: Front Strut and Spring Assembly (204-01 Front Suspension, Removal and Installation).
Worn front strut(s) INSTALL new struts as necessary.
REFER TO: Front Strut and Spring Assembly (204-01 Front Suspension, Removal and Installation).
Abnormal/Improper Tire Wear Incorrect tire pressure (rapid wear of the center rib or inner and outer edges) ADJUST the tire pressure. REFER to the VC label.
Incorrect tire rotation intervals
REFER TO: Scheduled Maintenance - Gasoline Engines (100-03 Maintenance Schedules, Description and Operation).
  • High Speed Cornering
  • Excessive front or rear toe (inner or outer edge wear)
  • Excessive negative or positive camber (inner or outer edge wear)

REFER TO: Wheels and Tires (204-04A Wheels and Tires, Removal and Installation).
Front or rear suspension components INSPECT the front and rear suspension system. REPAIR or INSTALL new suspension components as necessary.
Steering Binds, Poor Returnability Damaged or worn front strut mount bearing(s) INSTALL new front strut mount bearing(s) as necessary.
REFER TO: Front Strut and Spring Assembly (204-01 Front Suspension, Removal and Installation).
Ball joint binding CHECK the ball joint.
REFER TO: Suspension System (204-00 Suspension System - General Information, Diagnosis and Testing).
INSTALL new control arms as necessary. REFER TO: Lower Arm (204-01 Front Suspension, Removal and Installation).
Steering components INSPECT the steering system. INSTALL new components as necessary.
REFER to: Power Steering Assist (211-02 Power Steering Assist, Diagnosis and Testing).
Steering Wheel Off Center Unequal front or rear toe (side-to-side) CHECK the wheel alignment.
REFER TO: Front Wheel Toe Adjustment (204-00 Suspension System - General Information, General Procedures).
or Rear Wheel Toe Adjustment REFER TO: Rear Wheel Toe Adjustment (204-00 Suspension System - General Information, General Procedures).
Steering components INSPECT the steering system. INSTALL new components as necessary.
REFER to: Power Steering Assist (211-02 Power Steering Assist, Diagnosis and Testing).
Bounce or Shake Overloaded, unevenly loaded or improperly loaded vehicle NOTIFY the customer of improper vehicle loading.
Loose wheel nuts TIGHTEN the wheel nuts to specification.
REFER TO: Wheels and Tires (204-04A Wheels and Tires, Removal and Installation).
Strut(s) or shock absorber(s) INSTALL new struts or shock absorbers as necessary.
REFER TO: Front Strut and Spring Assembly (204-01 Front Suspension, Removal and Installation).
or REFER TO: Rear Shock Absorber (204-02 Rear Suspension, Removal and Installation).
Stabilizer bar bracket-to-frame bolts loose TIGHTEN the bolts to specification.
REFER TO: Front Stabilizer Bar (204-01 Front Suspension, Removal and Installation).
Worn stabilizer bar bushings or links INSTALL new stabilizer bar bushings or links as necessary.
REFER TO: Front Stabilizer Bar (204-01 Front Suspension, Removal and Installation).
or REFER TO: Front Stabilizer Link (204-01 Front Suspension, Removal and Installation).
Damaged or broken stabilizer bar INSTALL a new stabilizer bar as necessary.
REFER TO: Front Stabilizer Bar (204-01 Front Suspension, Removal and Installation).
Worn spring(s) INSTALL new springs as necessary.
REFER TO: Front Strut and Spring Assembly (204-01 Front Suspension, Removal and Installation).
or REFER TO: Spring (204-02 Rear Suspension, Removal and Installation).
Vehicle Leans to One Side Unevenly loaded or overloaded vehicle NOTIFY the customer of improper vehicle loading.
Front or rear suspension components INSPECT the front and rear suspension systems. INSTALL new suspension components as necessary.
Incorrect drive axle ride height. Side-to-side lean out of specification MEASURE the ride height.
REFER TO: Ride Height Measurement (204-00 Suspension System - General Information, General Procedures).
CHECK the front and rear suspension systems. REPAIR or INSTALL new components as necessary.
  • If the cause of the observed or recorded condition is found, correct the cause (if possible) before proceeding to the next step.
  • If the concern is not visually evident, REFER to the Symptom Chart or REFER to the NVH Symptom Chart.

Symptom Chart: NVH

The diagnosis in this manual assumes a certain level of skill and knowledge of Ford-approved diagnostic procedures.
REFER TO: Diagnostic Methods (100-00 General Information, Description and Operation).

Noise, Vibration and Harshness (NVH) symptoms should be diagnosed using the available diagnostic tools. For a list of these tools, see the explanation of their use and the glossary of common terms, Glossary of Terms.
REFER TO: Noise, Vibration and Harshness (NVH) (100-04 Noise, Vibration and Harshness, Description and Operation).
Since any one of several systems may be the cause of the symptom, it may be necessary to use a process of elimination diagnostic approach to identify the responsible system. If it is not the causing system of the symptom, REFER TO: Noise, Vibration and Harshness (NVH) (100-04 Noise, Vibration and Harshness, Diagnosis and Testing).
for the next probable system and continue diagnosis.

Condition Possible Sources Action
Squeak or Grunt - Suspension Noise Front or rear suspension components CHECK the front or rear suspension. INSTALL new components as necessary.
Clunk - front suspension noise occurring on turns and off turns. Loose Front Suspension CHECK for loose nuts or bolts. TIGHTEN to specification.
Clunk - rear suspension noise occurring when shifting from REVERSE to DRIVE. Loose or Damaged Rear Suspension Components CHECK the rear suspension components for looseness or damage. REPAIR or INSTALL new components as necessary.
Click or Pop - noise from the front suspension. More noticeable on rough roads or bumps. Worn or Damaged Ball Joint(s) CHECK the ball joint.
REFER TO: Suspension System (204-00 Suspension System - General Information, Diagnosis and Testing).
INSTALL new control arms as necessary. REFER TO: Lower Arm (204-01 Front Suspension, Removal and Installation).
Front suspension noise - squeak, creak or rattle. Occurs mainly over bumps or rough roads.
  • Front Suspension Components
  • Loose or damaged front struts, shock absorber(s) or shock absorber bushing(s)
  • Damaged Spring or Spring Seat
  • Worn or Damaged Control/Radius Arm Bushing(s).
  • Worn or Damaged Stabilizer Bar Bushings or Links
CHECK the front suspension. INSTALL new components as necessary.
Rear Suspension Noise - squeak, creak or knock. Occurs mainly over bumps or rough roads.
  • Loose or Damaged Rear Shock Absorber(s) or Shock Absorber Bushing(s)
  • Damaged Spring or Spring Seat
  • Damaged or Worn Suspension Arm Bushings
  • Worn or Damaged Stabilizer Bar Bushing(s) or Link(s)
CHECK the rear suspension. INSTALL new components as necessary.
Shimmy Loose wheel nuts TIGHTEN the nut(s) to specification.
REFER TO: Wheels and Tires (204-04A Wheels and Tires, Removal and Installation).
Loose Front Suspension Fastener(s) TIGHTEN the fasteners to specification.
Loose Front Wheel Bearing(s) CHECK the front wheel bearing(s). INSTALL new bearings as necessary.
REFER TO: Front Wheel Bearing and Wheel Hub (204-01 Front Suspension, Removal and Installation).
Strut(s) or shock absorber(s) INSTALL new struts or shock absorbers as necessary.
REFER TO: Front Strut and Spring Assembly (204-01 Front Suspension, Removal and Installation).
or REFER TO: Rear Shock Absorber (204-02 Rear Suspension, Removal and Installation).
Shimmy - most noticeable during coasting/deceleration. Also a heavy steering condition. Excessive Positive Caster CHECK the front suspension. REPAIR or INSTALL new suspension components as necessary.
Harsh / Rough Ride Incorrect tire pressure ADJUST the tire pressure. REFER to the VC label.
Low Ride Height MEASURE the ride height.
REFER TO: Ride Height Measurement (204-00 Suspension System - General Information, General Procedures).
INSTALL new springs as necessary. REFER TO: Front Strut and Spring Assembly (204-01 Front Suspension, Removal and Installation).
or REFER TO: Spring (204-02 Rear Suspension, Removal and Installation).
Loose, worn or damaged suspension components INSTALL new suspension component(s) as necessary.

Pinpoint Tests

Vehicle Pulls, Drift

Diagnostic Overview

The diagnosis in this manual assumes a certain level of skill and knowledge of Ford-approved diagnostic procedures.
REFER TO: Diagnostic Methods (100-00 General Information, Description and Operation).

Possible Causes

  • Unevenly loaded vehicle
  • Tire Pressure
  • Tire forces
  • Brake drag
  • Incorrect vehicle alignment
  • Bent/damaged vehicle components
  • Steering

SYMPTOM CHART A: VEHICLE PULLS, DRIFTS
A1 CHECK FOR AN UNEVENLY LOADED VEHICLE
  • Visually inspect the vehicle for an uneven load.

Is the vehicle unevenly loaded?
Yes ADVISE the customer of the uneven load.
No GO to A2
A2 CHECK THE TIRE PRESSURE AND TIRE CONDITION
  • Check the tire pressure. Vehicle Certification (VC) Labels
    REFER TO: Identification Codes (100-01 Identification Codes, Description and Operation).
    Check the tires for uneven or abnormal wear. Tire Wear Chart REFER TO: Wheels and Tires (204-04A Wheels and Tires, Removal and Installation).

Are the tire pressure and tire condition correct?
Yes GO to A3
No ADJUST the tire pressure to the specified value or, if necessary, INSTALL new tires.
A3 TIRE ISOLATION / ENGINE MOUNT / DRIVELINE CHECK
  • Swap the front wheel and tire assembly from left to right.

Does the vehicle drift/pull?
Yes If the vehicle drifts/pulls in the same direction, the tire forces are causing the drift/pull. ROTATE the wheel and tire assembly from front to rear. If the vehicle still drifts/pulls in the same direction, GO to A4.
No The tire forces were causing the drift/pull and the condition was resolved.
A4 CHECK THE BRAKE DRAG
  • Manually rotate all four wheel and tire assemblies and check for brake drag.

Do the wheels turn freely?
Yes GO to A5
No
REFER TO: Brake System (206-00 Brake System - General Information, Diagnosis and Testing).
to diagnose brake drag condition.
A5 WHEEL BEARING CHECK
  • Using the wheel alignment equipment and the manufacturer's instructions, check the wheel alignment.

Is the wheel alignment out of specification?
Yes ADJUST the alignment as necessary.
REFER TO: Front Wheel Toe Adjustment (204-00 Suspension System - General Information, General Procedures).
No Symptom Chart
REFER TO: Power Steering Gear (211-02 Power Steering Gear, Diagnosis and Testing).
to diagnose steering drift / pull / wander condition.

Component Tests

Ball Joint Inspection

  1. Before checking the ball joints for wear, check the wheel bearings. If necessary, install a new wheel bearing.
    REFER TO: Front Wheel Bearing and Wheel Hub (204-01 Front Suspension, Removal and Installation).
  2. Raise and support the vehicle by the frame so the wheels hang in their natural position.
    REFER TO: Lifting and Jacking - Overview (100-02 Jacking and Lifting, Description and Operation).
  3. Inspect the ball joint and ball joint dust boot for damage.
    • If the ball joint or ball joint dust boot is damaged, install a new lower control arm as necessary.
      REFER TO: Lower Control Arm (204-01 Front Suspension, Removal and Installation).
  4. NOTICE: Do not use any tools or equipment to move the wheel and tire assembly or suspension components when checking for relative movement. Suspension damage may occur. Using tools or equipment will also create relative movement that may not be present when hand force is used. Relative movement must be measured using hand force only.

    Inspect the ball joint for relative movement by alternately pulling down and pushing up on the lower control arm by hand. Note any relative vertical movement between the steering knuckle and the lower control arm at the lower ball joint.
    • If no relative movement is felt or seen, the ball joint is good. Do not install a new lower control arm.
    • If relative movement is detected, go to step 5.
  5. To measure ball joint deflection, attach a suitable dial indicator with a flexible lever between the lower control arm and the steering knuckle or ball joint stud.
Ford Fusion. Suspension System. Diagnosis and Testing
  1. Measure the ball joint deflection while an assistant manually pushes the lower control arm up and down.
    • If the deflection exceeds the specification, install a new lower control arm.
      Refer to: Lower Control Arm (204-01 Front Suspension, Removal and Installation).
    • If the measurement is within specification, no further action is required.

Test yourself

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