IF YOU NEED ASSISTANCE

FCA US LLC and its authorized dealers are vitally interested in your satisfaction. We want you to be satisfied with our products and services.

Warranty service must be performed by an authorized dealer. We strongly recommend that you take your vehicle to an authorized dealer. They know your vehicle best and are committed to providing you with fast, quality service. FCA US LLC authorized dealers have factory-trained technicians, special tools, and the most current information to ensure the vehicle is repaired correctly and on time.

That is why you should always speak with the Service Manager of an authorized dealer first. If, for any reason, you are still not satisfied, speak with the General Manager or owner of the authorized dealer. They want to know if you need help. If the authorized dealer cannot resolve the problem, you may contact the FCA US LLC Customer Center.

Any communication with the FCA US LLC Customer Center should include the following information:

• Owner's name and address
• Owner's telephone numbers (mobile, home, and office)
• Authorized dealer's name
• Vehicle Identification Number (VIN)
• Vehicle delivery date and mileage

FCA US LLC Customer Center

P.O. Box 21-8004, Auburn Hills, Michigan, 48321-8004. Telephone: (877) 426-5337

FCA Canada Inc. Customer Center

P.O. Box 1621, Windsor, Ontario N9A 4H6. Telephone: (800) 465-2001 English / (800) 387-9983 French

Mexico

Av. Prolongación Paseo de la Reforma, 1240, Santa Fe C.P. 05109, Mexico, D.F. In Mexico City: (800) 505-1300. Outside Mexico City: +(52) 55 50817568

Puerto Rico and U.S. Virgin Islands

FCA Caribbean LLC, P.O. Box 191857, San Juan 00919-1857. Telephone: (877) 426-5337. Fax: (787) 782-3345

Customer Assistance for Hearing- or Speech-Impaired Customers (TDD/TTY)

To assist customers with hearing difficulties, FCA US LLC has installed Telecommunications Devices for the Deaf (TDD) equipment at its Customer Center. Any hearing-impaired or speech-impaired customer with access to a TDD or conventional teletypewriter (TTY) in the United States may communicate with the manufacturer by calling 1-800-380-2479.

Hearing-impaired residents of Canada who need assistance may use the special needs relay service offered by Bell Canada. Teletypewriter users should dial 711, and voice users should dial 1-800-855-0511 to be connected to a Bell Relay Service Operator.

Service Contract

You may have purchased a service contract for your vehicle that helps protect you from the high cost of unexpected repairs after the FCA US LLC New Vehicle Limited Warranty expires. Mopar® Vehicle Protection Plans are the ONLY vehicle protection plans approved and supported by FCA US LLC to provide additional coverage beyond your vehicle's warranty. If you purchased a Mopar® Vehicle Protection Plan, you will receive the plan provisions and an owner identification card by mail within three weeks of the vehicle delivery date. If you have questions about your service contract, call the manufacturer's Contract Customer National Hotline at 1-800-521-9922 (for Canadian residents, call (800) 465-2001 English / (800) 387-9983 French).

FCA US LLC is not responsible for any service contract that you may have purchased from another manufacturer. If you require service after the FCA US LLC New Vehicle Limited Warranty expires, please refer to your contract documents and contact the party identified in those documents.

We appreciate that you have made a significant investment in purchasing your vehicle. An Authorized Dealer has also made a significant investment in equipment, tools, and training to ensure you are delighted with your ownership experience.