SOS Call System Limitations

Vehicles sold in Mexico do NOT have SOS Call system capability.

SOS or other emergency services operators in Mexico may not answer or respond to SOS Call system calls.

If the SOS Call system detects a malfunction, any of the following may occur when the malfunction is detected, and at the beginning of each ignition cycle:

• The light located inside the ASSIST and SOS buttons will remain illuminated red.
• The device screen will display the following message: "Vehicle device requires service. Please contact an authorized dealer."
• The vehicle audio system will display the message "Vehicle device requires service. Please see an authorized dealer."

• Ignoring the illumination of the rearview mirror may mean you will not have SOS Call services. If the rearview mirror light illuminates, see an authorized dealer for SOS Call service immediately.
• The Occupant Restraint Control Module illuminates the instrument panel airbag indicator when a malfunction is detected in any part of the system. If the airbag indicator is illuminated, have an authorized dealer service the Occupant Restraint Control system immediately.

Even if the SOS Call system is fully functional, factors beyond the control of FCA US LLC may prevent or stop the SOS Call system from operating. These factors include, but are not limited to, the following:

• The ignition is in the OFF position
• The vehicle electrical systems are malfunctioning
• The SOS Call system software and/or hardware is damaged during a crash
• The vehicle battery is discharged or becomes disconnected during a vehicle crash
• The LTE (voice/data) or 4G (data) network and/or Global Positioning Satellite signals are unavailable or blocked
• Equipment malfunction at the SOS operator facility
• Operator error by the SOS operator
• LTE (voice/data) or 4G (data) network congestion
• Weather
• Buildings, structures, geographic terrain, or tunnels

NOTE:

• Your vehicle may transmit data as authorized by the subscriber.
• Never place anything on or near the vehicle's LTE (voice/data) or 4G (data) and GPS antennas. Blocking LTE (voice/data) or 4G (data) and GPS signal reception may prevent your vehicle from placing an emergency call. A working LTE (voice/data) or 4G (data) network connection and GPS signal are required for the SOS call. The system must function properly.

NOTE:

Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.

Automatic SOS — If Equipped

Automatic SOS is a hands-free safety service that can immediately connect you to help in the event your vehicle's airbags deploy. Please refer to the provided radio application for complete information.