Ford Fiesta: Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen/Information and Entertainment System. Diagnosis and Testing

DTC Chart: ACM

Trouble Code	Description	Action
B1A01:01	Speaker No. 1: General Electrical Failure	If the LHF door speaker is the concern, go to Pinpoint Test H. If the LHF door tweeter is the concern, go to Pinpoint Test I.
B1A01:11	Speaker No. 1: Short to Ground	If the LHF door speaker is the concern, go to Pinpoint Test H. If the LHF door tweeter is the concern, go to Pinpoint Test I.
B1A01:12	Speaker No. 1: Short to Battery	If the LHF door speaker is the concern, go to Pinpoint Test H. If the LHF door tweeter is the concern, go to Pinpoint Test I.
B1A01:13	Speaker No. 1: Open Circuit	GO to Pinpoint Test H
B1A02:01	Speaker No. 2: General Electrical Failure	If the RHF door speaker is the concern, go to Pinpoint Test J. If the RHF door tweeter is the concern, go to Pinpoint Test K.
B1A02:11	Speaker No. 2: Short to Ground	If the RHF door speaker is the concern, go to Pinpoint Test J. If the RHF door tweeter is the concern, go to Pinpoint Test K.
B1A02:12	Speaker No. 2: Short to Battery	If the RHF door speaker is the concern, go to Pinpoint Test J. If the RHF door tweeter is the concern, go to Pinpoint Test K.
B1A02:13	Speaker No. 2: Open Circuit	GO to Pinpoint Test J
B1A03:01	Speaker No. 3: General Electrical Failure	GO to Pinpoint Test L
B1A03:11	Speaker No. 3: Short to Ground	GO to Pinpoint Test L
B1A03:12	Speaker No. 3: Short to Battery	GO to Pinpoint Test L
B1A03:13	Speaker No. 3: Open Circuit	GO to Pinpoint Test L
B1A04:01	Speaker No. 4: General Electrical Failure	GO to Pinpoint Test M
B1A04:11	Speaker No. 4: Short to Ground	GO to Pinpoint Test M
B1A04:12	Speaker No. 4: Short to Battery	GO to Pinpoint Test M
B1A04:13	Speaker No. 4: Open Circuit	GO to Pinpoint Test M
B1A56:21	Antenna: Signal Amplitude < Minimum	If DTC B1A56:21 is set after running the faceplate diagnostic tests, DO NOT consider this DTC. This test is used for end-of-line testing or repair station testing at the vehicle assembly plant. Each plant is assigned its own frequency and signal strength requirements. Passing or failing this test depends on local radio stations. If no local station is broadcasting on the required frequency, the test fails.
B1A89:11	Satellite Antenna: Short to Ground	If the concern is satellite radio, go to Pinpoint Test B. If the concern is SIRIUS Travel Link, GO to Pinpoint Test C. For navigation (if equipped), GO to Pinpoint Test Y. If the concern is the compass, go to Pinpoint Test Z.
B1A89:13	Satellite Antenna: Open Circuit	If the concern is satellite radio, go to Pinpoint Test B. If the concern is SIRIUS Travel Link, GO to Pinpoint Test C. For navigation (if equipped), GO to Pinpoint Test Y. If the concern is the compass, go to Pinpoint Test Z.
B1D19:49	CD Unit: Internal Electronic Failure	GO to Pinpoint Test V
B1D19:4B	CD: Overtemperature	GO to Pinpoint Test V
U0155:00	Lost communication with IPC module: no subtype information	GO to Pinpoint Test advertisement
U0253:00	Lost Communication with Auxiliary Protocol Interface Module: No Sub Type Information	GO to Pinpoint Test AH
U0256:00	Lost communication with the Front Controls Interface Module "A": no sub-type information	GO TO Pinpoint Test AI
U201A: 51	Control Module Primary Calibration Data: Not Programmed	This DTC is set due to incorrect or incomplete ACM configuration. Using the diagnostic scan tool, PERFORM the ACM programming procedure using the original data. For configuration data, refer to Refer to: Module Configuration - System Operation and Component Description (418-01 Module Configuration, Description and Operation). See configuration data.
U2100:00	Initial Configuration Not Complete: No Sub Type Information	This DTC is set due to incorrect or incomplete ACM configuration. Using the diagnostic scan tool, PERFORM the ACM programming procedure using the original data. For configuration data, refer to Refer to: Module Configuration - System Operation and Component Description (418-01 Module Configuration, Description and Operation). See configuration data.
U2101:00	Control Module Configuration Incompatible: No Sub Type Information	This DTC is set due to incorrect or incomplete ACM configuration. Using the diagnostic scan tool, PERFORM the ACM programming procedure using the original data. For configuration data, refer to Refer to: Module Configuration - System Operation and Component Description (418-01 Module Configuration, Description and Operation). See configuration data.
U3000:41	Control Module: General Checksum Failure	CLEAR the DTCs. WAIT at least 10 seconds. REPEAT the self-test. If DTC U3000:41 recurs, INSTALL a new ACM. Refer to: Front Audio Control Module (ACM) (415-00A Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, Removal and Installation).
U3000:42	Control Module: General Memory Failure	CLEAR the DTCs. WAIT at least 10 seconds. REPEAT the self-test. If DTC U3000:42 recurs, INSTALL a new ACM. Refer to: Front Audio Control Module (ACM) (415-00A Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, Removal and Installation).
U3000:96	Control Module: Internal Component Failure	CLEAR the DTCs. WAIT at least 10 seconds. REPEAT the self-test. If DTC U3000:96 recurs, INSTALL a new ACM. Refer to: Front Audio Control Module (ACM) (415-00A Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, Removal and Installation).
U3003:16	Battery Voltage: Circuit Voltage Below Threshold	GO TO Pinpoint Test AJ
U3003:17	Battery Voltage: Circuit Voltage Above Threshold	GO to Pinpoint Test AK

DTC Chart: APIM

Trouble Code

Description

Action

B108E:01

Display: General Electrical Failure

GO to Pinpoint Test W

B108E:12

Display: Battery Short to Ground

GO to Pinpoint Test W

B108E: 63

Display: Circuit/Component Protection Time-out

GO to Pinpoint Test W

B119F:01

GPS Antenna: General Electrical Failure

For navigation (if equipped), GO to Pinpoint Test Y.
If the concern is the compass, go to Pinpoint Test Z.

B119F: 13

GPS Antenna: Circuit Open

For navigation (if equipped), GO to Pinpoint Test Y.
If the concern is the compass, go to Pinpoint Test Z.

B11BA:1C

Audio System Steering Wheel Switch Block: Circuit Voltage Out of Range

GO to Pinpoint Test U

B11BA:63

Audio System Steering Wheel Switch Block: Circuit/Component Protection Time-Out

GO to Pinpoint Test U

B1252:11

USB Port: Short to Ground

GO to Pinpoint Test Q

B1252:13

USB Port: Circuit Open

GO to Pinpoint Test Q

B12B8:11

USB Port No. 2: Short to Ground

INSPECT the APIM USB Port No. 2 for damage and REMOVE any debris.
CLEAR the diagnostic trouble codes (DTCs).
WAIT at least 10 seconds.
REPEAT the APIM self-test.

If DTC B12B8:11 is retrieved again, PERFORM the APIM hardware check.

PERFORM THE FDRS PROGRAM

NOTE: This procedure must be performed using FDRS. Do not clear DTCs until the FDRS procedure is complete.
To complete the diagnosis, go to the FDRS Step-by-Step Procedure tab and perform the SYNC procedure.

B14FD:11

Multimedia External Control Connection: Circuit Short to Ground

GO to Pinpoint Test Q

B1D79:11

Microphone Input: Short to Ground

GO to Pinpoint Test P

B1D79:12

Microphone Input: Short to Battery

GO to Pinpoint Test P

B1D79:13

Microphone Input: Circuit Open

GO to Pinpoint Test P

C1001:01

Vision System Camera: General Electrical Failure

REFER TO: Parking Aid System (413-13B Parking Aid System - Vehicles With: Parking Aid Camera, Diagnosis and Testing).
See Rear Video Inoperative.

U0121:00

Lost Communication with Anti-Lock Braking System (ABS) Control Module: No Sub-Type Information

GO TO Pinpoint Test AA

U0140:00

Lost Communication With Body Control Module: No Sub Type Information

GO to Pinpoint Test AB

U0151:00

Lost Communication with Restraints Control Module: No Sub Type Information

GO to Pinpoint Test AC

U0155:00

Lost communication with instrument cluster IPC module: no subtype information

GO to Pinpoint Test advertisement

U0159:00

Park Assist Control Module "A" Lost Communication: No Sub Type Information

GO TO Pinpoint Test AF

U0162:00

Navigation Display Module Lost Communication: No Sub Type Information

GO to Pinpoint Test W

U0184:00

Lost Communication With Radio: No Sub Type Information

GO to Pinpoint Test AG

U0256:00

Lost communication with the Front Controls Interface Module "A": no sub-type information

GO TO Pinpoint Test AI

U0415:00

Incorrect Data Received from Anti-Lock Braking System (ABS) Control Module: No Sub-Type Information

RETRIEVE and RECORD the DTCs present in the ABS module.
REFER TO: Anti-Lock Brake System (ABS) and Stability Control System (206-09 Anti-Lock Brake System (ABS) and Stability Control System, Diagnosis and Testing).
• If no DTCs are present in the ABS module, DIAGNOSE the observed symptom.

U0422:00

Incorrect Data Received from Body Control Module: No Sub Type Information

RETRIEVE any Diagnostic Trouble Codes (DTCs) stored in the BCM and FOLLOW them.
REFER TO: Body Control Module (BCM) (419-10 Multifunction Electronic Modules, Diagnosis and Testing).
• If there are no DTCs stored in the BCM, PERFORM DIAGNOSIS of the observed symptom.

U0423:00

Invalid Data Received from Instrument Panel Control Module: No Sub-type Information

RETRIEVE and MONITOR any Diagnostic Trouble Codes (DTCs) present in the IPC.
REFER TO: Instrument Cluster, Message Center and Warning Chimes (413-01 Instrument Cluster, Message Center and Warning Chimes, Diagnosis and Testing).
• If there are no DTCs present in the IPC, PERFORM DIAGNOSIS of the observed symptom.

U0452:00

Incorrect Data Received from Restraints Control Module: No Sub Type Information

RETRIEVE and MONITOR any Diagnostic Trouble Codes (DTCs) present in the RCM.
REFER TO: Supplemental Restraint System (SRS) (501-20 Supplemental Restraint System).
• If there are no DTCs present in the RCM, PERFORM DIAGNOSIS of the observed symptom.

U1A00:87

Private Communication Network: No Sub Type Information

If the concern is satellite radio, go to Pinpoint Test B.
If the concern is SIRIUS Travel Link, GO to Pinpoint Test C.
For navigation (if equipped), GO to Pinpoint Test Y.
If the concern is the compass, go to Pinpoint Test Z.

U2017: 45

Control Module No. 2 Software: Software Memory Failure

CLEAR all Continuous Memory Diagnostic Trouble Codes (CMDTCs).
WAIT at least 10 seconds.
RETRIEVE all Continuous Memory Diagnostic Trouble Codes (CMDTCs).

If DTC U2017:45 is retrieved again, PERFORM the APIM hardware check.

PERFORM THE FDRS PROGRAM

NOTE: This procedure must be performed using FDRS. Do not clear DTCs until the FDRS procedure is complete.
To complete the diagnosis, go to the FDRS Step-by-Step Procedure tab and perform the SYNC procedure.

U2017: 51

Control Module No. 2 Software: Not Programmed

This DTC is set due to incorrect or incomplete APIM programming/software. Using the diagnostic scan tool, PERFORM the APIM programming procedure.
REFER TO: SYNC Module [APIM] Programming (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, General Procedures).

U2017: 52

Control Module No. 2 Software: Not Activated

U2017: 54

Control Module No. 2 Software: Calibration Missing

U2100:00

Initial Configuration Not Complete: No Sub Type Information

U2101:00

Control Module Configuration Incompatible: No Sub Type Information

U3000:04

Control Module: Internal System Failure

CLEAR all Continuous Memory Diagnostic Trouble Codes (CMDTCs).
WAIT at least 10 seconds.
RETRIEVE all Continuous Memory Diagnostic Trouble Codes (CMDTCs).

If DTC U3000:04 is retrieved again, PERFORM the APIM hardware check.

PERFORM THE FDRS PROGRAM

NOTE: This procedure must be performed using FDRS. Do not clear DTCs until the FDRS procedure is complete.
To complete the diagnosis, go to the FDRS Step-by-Step Procedure tab and perform the SYNC procedure.

U3000:09

Control Module: Component Failure

CLEAR all Continuous Memory Diagnostic Trouble Codes (CMDTCs).
WAIT at least 10 seconds.
RETRIEVE all Continuous Memory Diagnostic Trouble Codes (CMDTCs).

If DTC U3000:09 is retrieved again, PERFORM the APIM hardware check.

PERFORM THE FDRS PROGRAM

NOTE: This procedure must be performed using FDRS. Do not clear DTCs until the FDRS procedure is complete.
To complete the diagnosis, go to the FDRS Step-by-Step Procedure tab and perform the SYNC procedure.

U3000:41

Control Module: General Checksum Failure

CLEAR the diagnostic trouble codes (DTCs).
WAIT at least 10 seconds.
REPEAT the APIM self-test.

If DTC U3000:41 is retrieved again, PERFORM the APIM hardware check.

PERFORM THE FDRS PROGRAM

NOTE: This procedure must be performed using FDRS. Do not clear DTCs until the FDRS procedure is complete.
To complete the diagnosis, go to the FDRS Step-by-Step Procedure tab and perform the SYNC procedure.

U3000:88

Control Module: Bus Off

To avoid repeated network issues:

CHECK the APIM wiring for damage or corrosion. For circuit and connector information, refer to Cell 14 of the Wiring Diagrams.
CLEAR all Continuous Memory Diagnostic Trouble Codes (CMDTCs).
WAIT at least 10 seconds.
REPEAT the network test using the diagnostic scan tool.

U3003:16

Battery Voltage: Circuit Voltage Below Threshold

GO TO Pinpoint Test AJ

U3003:17

Battery Voltage: Circuit Voltage Above Threshold

GO to Pinpoint Test AK

DTC Chart: FCIM

Trouble Code	Description	Action
U0009:88 (Sony® FCIM only)	High Speed CAN Communication Bus (-) Shorted to Bus (+): Bus Off	The module was unable to establish network communication at a specific point in time. The fault is not present at this time (the module had to communicate with the diagnostic scan tool to report this DTC). CHECK the connectors and wiring for integrity.
U0155:00 (Sony® FCIM only)	Lost Communication with Instrument Panel Cluster (IPC) Control Module: No Sub Type Information	GO to Pinpoint Test advertisement
U0155:87 (FCIM without brand name only)	Lost Communication with Instrument Panel Cluster (IPC) Control Module: No Sub Type Information	GO TO Pinpoint Test AE
U0423:00 (Sony® FCIM only)	Invalid Data Received from Instrument Panel Control Module: No Sub-type Information	RETRIEVE and MONITOR any Diagnostic Trouble Codes (DTCs) present in the IPC. REFER TO: Instrument Cluster, Message Center and Warning Chimes (413-01 Instrument Cluster, Message Center and Warning Chimes, Diagnosis and Testing). • If there are no DTCs present in the IPC, PERFORM DIAGNOSIS of the observed symptom.
U2013: 63	Switch Pack: Circuit/Component Protection Time-out	CLEAR the diagnostic trouble codes (DTCs). WAIT at least 10 seconds. REPEAT the self-test. If DTC U2013:63 is retrieved again, INSTALL a new FCIM. REFER TO: Front Control Interface Module (FCIM) (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).
U201A:51 (FCIM without brand name only)	Control Module Primary Calibration Data: Not Programmed	This DTC is set due to incorrect or incomplete FCIM configuration. Using the diagnostic scan tool, PERFORM the FCIM programming procedure using the original configuration data. For configuration data information, refer to REFER TO: Module Configuration - System Operation and Component Description (418-01 Module Configuration, Description and Operation). See the configuration data.
U3000:41	Control Module: General Checksum Failure	CLEAR the diagnostic trouble codes (DTCs). WAIT at least 10 seconds. REPEAT the self-test. If DTC U3000:41 is retrieved again, INSTALL a new FCIM. REFER TO: Front Control Interface Module (FCIM) (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).
U3000:42	Control Module: General Memory Failure	CLEAR the diagnostic trouble codes (DTCs). WAIT at least 10 seconds. REPEAT the self-test. If DTC U3000:42 is retrieved again, INSTALL a new FCIM. REFER TO: Front Control Interface Module (FCIM) (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).
U3003:16	Battery Voltage: Circuit Voltage Below Threshold	GO TO Pinpoint Test AJ
U3003:17	Battery Voltage: Circuit Voltage Above Threshold	GO to Pinpoint Test AK

Symptom Charts

Symptom Chart: Display

Condition	Possible Sources	Action
Navigation does not operate or operates incorrectly - if equipped	Refer to Pinpoint Test	GO to Pinpoint Test Y
SIRIUS Travel Link does not operate or operates incorrectly - if equipped with navigation	Refer to Pinpoint Test	GO to Pinpoint Test C
Compass inoperative or operates incorrectly	Refer to Pinpoint Test	GO to Pinpoint Test Z
FDIM is blank or black	Refer to Pinpoint Test	GO to Pinpoint Test W
Image displayed on the FDIM is incorrect, image color is incorrect, image is distorted, flickers or is blurred.	Refer to Pinpoint Test	GO to Pinpoint Test W
Image on the FDIM is locked or frozen	Refer to Pinpoint Test	GO to Pinpoint Test W
FDIM changes brightness	Refer to Pinpoint Test	GO TO Pinpoint Test X
FDIM does not respond to touch	Refer to Pinpoint Test	GO to Pinpoint Test W
FDIM responds slowly to touch	Refer to Pinpoint Test	GO to Pinpoint Test W

Symptom Chart: Media/Phone

Condition	Possible Sources	Action
All APIM mono outputs do not operate or operate incorrectly REFER TO: Information and Entertainment System - System Operation and Component Description (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Description and Operation). See the APIM mono outputs list.	Refer to Pinpoint Test	GO to Pinpoint Test N
All APIM stereo outputs do not operate or operate incorrectly REFER TO: Information and Entertainment System - System Operation and Component Description (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Description and Operation). See the APIM stereo outputs list.	Refer to Pinpoint Test	GO TO Pinpoint Test O
Bluetooth does not operate or operates incorrectly	Refer to Pinpoint Test	GO to Pinpoint Test S
SYNC® AppLink™ does not operate or operates incorrectly	Refer to Pinpoint Test	INSTRUCT the customer to check the mobile device platform, application and application version compatibility list. REFER TO: owner.ford.com/how-tos/sync-technology/all/phone-setup/how-your-device-works-with-sync.html or es.owner.ford.com/how-tos/sync-technology/all/phone-setup/how-your-device-works-with-sync.html. This is normal operation for incompatible mobile device platforms, applications and application versions that are not available through SYNC® AppLink™. If the mobile device platform, application and application version are compatible, and the device is connected only via Bluetooth, GO to Pinpoint Test S If the mobile device platform, application and application version are compatible, and the device is connected via Bluetooth and USB port, GO to Pinpoint Test Q.
APIM does not acknowledge voice commands, and outgoing audio is not transmitted during a phone call.	Refer to Pinpoint Test	GO to Pinpoint Test P
CD Player Inoperative or Malfunctioning	Refer to Pinpoint Test	GO to Pinpoint Test V
USB Hub does not operate or operates incorrectly	Refer to Pinpoint Test	GO to Pinpoint Test Q
911 Assist not available message is displayed	Refer to Pinpoint Test	GO TO Pinpoint Test R
Wi-Fi does not operate or operates incorrectly	See Owner's Literature	Refer to: Information and Entertainment System (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Diagnosis and Testing). Refer to System Diagram, SYNC® System Description and APIM Component Description.
Wi-Fi does not operate or operates incorrectly	See Owner's Literature	ADVISE the customer to refer to the "WiFi Concerns" section in the "SYNC 3 Troubleshooting" section of the SYNC® 3 Appendix. Owner's Literature.

Symptom Chart: Radio

Condition	Possible Sources	Action
AM radio inoperative or operating incorrectly	Refer to Pinpoint Test	GO to Pinpoint Test A
FM radio inoperative or operating incorrectly	Refer to Pinpoint Test	GO to Pinpoint Test A
HD Radio® inoperative or operating incorrectly - if equipped	See Owner's Literature	ADVISE the customer to refer to "HD Radio Reception and Station Troubleshooting" in the Owner's Literature.
Satellite Radio Inoperative or Operates Incorrectly	Refer to Pinpoint Test	GO to Pinpoint Test B

Symptom Chart: Sound Quality

Condition	Possible Sources	Action
A loud popping noise is heard from the speakers when the ignition is turned on.	Refer to Pinpoint Test	GO to Pinpoint Test D
No Sound From All Speakers	Refer to Pinpoint Test	GO to Pinpoint Test E
Poor Sound Quality or Distorted Sound From One or More Speakers (Not All Speakers)	Refer to Pinpoint Test	GO to Pinpoint Test F
Speed Compensated Volume does not operate correctly.	Refer to Pinpoint Test	GO to Pinpoint Test G
LHF door speaker inoperative	Refer to Pinpoint Test	GO to Pinpoint Test H
LHF door tweeter inoperative	Refer to Pinpoint Test	GO to Pinpoint Test I
RHF door speaker inoperative	Refer to Pinpoint Test	GO to Pinpoint Test J
RHF door tweeter inoperative	Refer to Pinpoint Test	GO to Pinpoint Test K
Right door speaker inoperative	Refer to Pinpoint Test	GO to Pinpoint Test L
Left door speaker inoperative	Refer to Pinpoint Test	GO to Pinpoint Test M

Symptom Chart: Switches

Condition	Possible Sources	Action
Audio System Does Not Operate Correctly with FCIM	Refer to Pinpoint Test	GO TO Pinpoint Test T
Left-hand steering wheel switches inoperative or operating incorrectly	Refer to Pinpoint Test	GO to Pinpoint Test U

Pinpoint Tests

AM/FM radio inoperative or operating incorrectly

For wiring diagrams and connector information, refer to Cell 130 of the Wiring Diagrams.

For circuit and connector information, refer to Section 12 Wiring Diagrams.

Normal Operation and Fault Symptoms

Refer to: Information and Entertainment System - System Operation and Component Description (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Description and Operation).
Refer to AM/FM Radio, RDS, Antenna and Noise Suppression.

Possible Sources

Station not found in the selected RDS category
Charging System
Wiring, Terminals or Connectors
Ignition System
Noise Suppression Device
AM/FM Antenna Coaxial Cable
AM/FM Antenna
Corrosion at Mounting Surface
ACM

DIAGNOSTIC PINPOINT TEST A: AM (AMPLITUDE MODULATION) / FM (FREQUENCY MODULATION) RADIO INOPERATIVE OR OPERATING INCORRECTLY

A1 CHECK AUDIO SYSTEM RECEPTION WITH ENGINE RUNNING

Operate the audio system in AM/FM mode.

Check reception with the engine running and with the engine off.

Does the concern only occur with the engine running?

Yes

GO to A2

No	• If only AM radio is of concern, GO to A4. • If only FM radio or both AM and FM radio are of concern, GO to A7.

A2 CHECK THE GENERATOR

Ignition OFF.

NOTICE: Do not allow the generator B+ cable terminal to contact a conductive surface. Failure to follow this instruction may result in personal injury or vehicle damage. Disconnect: Generator B+ Cable C102B.

Start the engine.

Operate the audio system in AM/FM mode.

Is reception normal?

Yes

INSTALL a new generator.
• For vehicles with 1.0L Fox GTDI engine (90 kW/120 L PS)
Refer to: Generator — 1.6 L Duratec-16V Ti-VCT (88 kW/120 L PS) — Sigma (414-02 Generator and Regulator, Removal and Installation). • For vehicles with 1.6L Duratec-16V Ti-VCT engine (88 kW/120 L PS) — Sigma,
Refer to: Generator — 1.6 L Duratec-16V Ti-VCT (88 kW/120 L PS) — Sigma (414-02 Generator and Regulator, Removal and Installation). • For vehicles with 1.6 L EcoBoost engine (132 kW/180 L PS) — Sigma,
Refer to: Generator — 1.6 L EcoBoost (132 kW/180 L PS) — Sigma (414-02 Generator and Regulator, Removal and Installation).

GO to A3

A3 CHECK THE IGNITION CIRCUITS

Ignition OFF.

Connect: Generator B+ Cable C102B.

Visually inspect the engine compartment and make sure that all ignition coils are correctly and securely connected, and that there are no visible cracks in the coil housings.

Inspect all wiring harnesses and connectors for damaged insulation, loose retainers or breaks.

Are the ignition components normal?

Yes

USE a jumper wire to temporarily ground various vehicle components (examples include: engine, fenders, side panels, sheet metal body panels) to the frame. When the noise is eliminated, PROVIDE a permanent ground where necessary.

No	REPAIR the ignition system as necessary.

A4 CHECK AM (AMPLITUDE MODULATION) SIGNAL AMPLIFIER CIRCUIT FOR CORRECT VOLTAGE

Ignition OFF.

Disconnect: Antenna C9021.

The ignition is on.

Turn the audio system on in AM mode.

Action:
Click to display the connectors

Positive lead Measurement/Action Negative lead

C9021-2 Ground

Is the voltage greater than 11 volts?

Yes

GO to A7

GO to A5

A5 CHECK AM (AMPLITUDE MODULATION) SIGNAL AMPLIFIER CIRCUIT FOR A SHORT TO GROUND

Ignition OFF.

Disconnect: ACM C240A.

Action:
Click to display the connectors

Positive lead Measurement/Action Negative lead

C9021-2 Ground

Is the resistance greater than 10000 Ohms?

Yes

GO to A6

No	REPAIR the circuit.

A6 CHECK AM (AMPLITUDE MODULATION) SIGNAL AMPLIFIER CIRCUIT FOR AN OPEN

Action:
Click to display the connectors

Positive lead Measurement/Action Negative lead

C9021-2 C240A-2

Is the resistance less than 3 ohms?

Yes

GO to A20

No	REPAIR the circuit.

A7 CHECK FRONT AM (AMPLITUDE MODULATION) / FM (FREQUENCY MODULATION) ANTENNA COAXIAL CABLE CENTER CONDUCTOR AND SHIELD FOR A SHORT TO VOLTAGE

Ignition OFF.

Disconnect the AM/FM antenna coaxial cable from the ACM.
Refer to: Front Audio Control Module (ACM) (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).

Disconnect: AM/FM antenna coaxial cable in-line connection behind the right lower hood trim panel.
Refer to: Audio Unit Antenna Cable (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).

The ignition is on.

Action:

Positive lead Measurement/Action Negative lead

AM/FM antenna coaxial cable center conductor at the ACM Ground

AM/FM antenna coaxial cable shield at the ACM Ground

Is there voltage present?

Yes

REPAIR or INSTALL a new satellite radio/GPS/cable assembly.
Refer to: Audio Unit Antenna Cable (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).

GO to A8

A8 CHECK FRONT AM (AMPLITUDE MODULATION) / FM (FREQUENCY MODULATION) ANTENNA COAXIAL CABLE CENTER CONDUCTOR FOR A SHORT TO GROUND

Ignition OFF.

Action:

Positive lead Measurement/Action Negative lead

AM/FM antenna coaxial cable center conductor at the ACM Ground

Is the resistance greater than 10000 Ohms?

Yes

GO to A9

No	REPAIR or INSTALL a new satellite radio/GPS/cable assembly. Refer to: Audio Unit Antenna Cable (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).

A9 CHECK FRONT AM (AMPLITUDE MODULATION) / FM (FREQUENCY MODULATION) ANTENNA COAXIAL CABLE CENTER CONDUCTOR AND SHIELD FOR AN OPEN

Action:

Positive lead	Measurement/Action	Negative lead
AM/FM antenna coaxial cable center conductor at the ACM		Front AM/FM antenna coaxial cable center conductor at the in-line connection
AM/FM antenna coaxial cable shield at the ACM		Front AM/FM antenna coaxial cable shield at the in-line connection

Is the resistance less than 1 Ohm?

Yes

GO to A10

No	REPAIR or INSTALL a new satellite radio/GPS/cable assembly. Refer to: Audio Unit Antenna Cable (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).

A10 CHECK FRONT AM (AMPLITUDE MODULATION) / FM (FREQUENCY MODULATION) ANTENNA COAXIAL CABLE CENTER CONDUCTOR AND SHIELD FOR A SHORT TOGETHER

Action:

Positive lead Measurement/Action Negative lead

AM/FM antenna coaxial cable center conductor at the ACM AM/FM antenna coaxial cable shield at the ACM

Is the resistance greater than 10000 Ohms?

Yes

GO to A11

No	REPAIR or INSTALL a new satellite radio/GPS/cable assembly. Refer to: Audio Unit Antenna Cable (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).

A11 CHECK REAR AM (AMPLITUDE MODULATION) / FM (FREQUENCY MODULATION) ANTENNA COAXIAL CABLE CENTER CONDUCTOR AND SHIELD FOR A SHORT TO VOLTAGE

Connect: AM/FM antenna coaxial cable in-line connection behind the right lower hood trim panel.

Disconnect: AM/FM antenna coaxial cable from the antenna module.
Refer to: Audio Unit Antenna (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).

The ignition is on.

Action:

Positive lead Measurement/Action Negative lead

AM/FM antenna coaxial cable center conductor at the ACM Ground

AM/FM antenna coaxial cable shield at the ACM Ground

Is there voltage present?

Yes

REPAIR or INSTALL a new rear AM/FM antenna coaxial cable.
Refer to: Audio Unit Antenna Cable (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).

GO to A12

A12 CHECK REAR AM (AMPLITUDE MODULATION) / FM (FREQUENCY MODULATION) ANTENNA COAXIAL CABLE CENTER CONDUCTOR FOR A SHORT TO GROUND

Ignition OFF.

Action:

Positive lead Measurement/Action Negative lead

AM/FM antenna coaxial cable center conductor at the ACM Ground

Is the resistance greater than 10000 Ohms?

Yes

GO to A13

No	REPAIR or INSTALL a new rear AM/FM antenna coaxial cable. Refer to: Audio Unit Antenna Cable (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).

A13 CHECK REAR AM (AMPLITUDE MODULATION) / FM (FREQUENCY MODULATION) ANTENNA COAXIAL CABLE CENTER CONDUCTOR AND SHIELD FOR AN OPEN

Action:

Positive lead	Measurement/Action	Negative lead
AM/FM antenna coaxial cable center conductor at the ACM		AM/FM antenna coaxial cable center conductor at the antenna module (harness side)
AM/FM antenna coaxial cable shield at the ACM		AM/FM antenna coaxial cable shield at the antenna module (harness side)

Is the resistance less than 1 Ohm?

Yes

GO to A14

No	REPAIR or INSTALL a new rear AM/FM antenna coaxial cable. Refer to: Audio Unit Antenna Cable (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).

A14 CHECK REAR AM (AMPLITUDE MODULATION) / FM (FREQUENCY MODULATION) ANTENNA COAXIAL CABLE CENTER CONDUCTOR AND SHIELD FOR A SHORT TOGETHER

Action:

Positive lead Measurement/Action Negative lead

AM/FM antenna coaxial cable center conductor at the ACM AM/FM antenna coaxial cable shield at the ACM

Is the resistance greater than 10000 Ohms?

Yes

GO to A15

No	REPAIR or INSTALL a new rear AM/FM antenna coaxial cable. Refer to: Audio Unit Antenna Cable (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).

A15 CHECK AM (AMPLITUDE MODULATION) / FM (FREQUENCY MODULATION) ANTENNA CIRCUIT AND SHIELD FOR SHORT TO VOLTAGE

Ignition OFF.

Connect the AM/FM antenna coaxial cable to the antenna module.

The ignition is on.

Action:

Positive lead Measurement/Action Negative lead

AM/FM antenna coaxial cable center conductor at the ACM Ground

AM/FM antenna coaxial cable shield at the ACM Ground

Is there voltage present?

Yes

INSTALL a new antenna.
REFER TO: Audio Antenna (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen, Removal and Installation).

GO to A16

A16 CHECK AM (AMPLITUDE MODULATION) / FM (FREQUENCY MODULATION) ANTENNA CIRCUIT FOR SHORT TO GROUND

Ignition OFF.

Action:

Positive lead Measurement/Action Negative lead

AM/FM antenna coaxial cable center conductor at the ACM Ground

Is the resistance greater than 10000 Ohms?

Yes

GO to A17

No	INSTALL a new antenna. REFER TO: Audio Antenna (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen, Removal and Installation).

A17 CHECK AM (AMPLITUDE MODULATION) / FM (FREQUENCY MODULATION) ANTENNA MODULE CORE AND SHIELD FOR SHORT TO EACH OTHER

Action:

Positive lead Measurement/Action Negative lead

AM/FM antenna coaxial cable center conductor at the ACM AM/FM antenna coaxial cable shield at the ACM

Is the resistance greater than 10000 Ohms?

Yes

GO to A18

No	INSTALL a new antenna. REFER TO: Audio Antenna (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen, Removal and Installation).

A18 CHECK AM (AMPLITUDE MODULATION) / FM (FREQUENCY MODULATION) ANTENNA MODULE SHIELD FOR CONNECTION TO GROUND

Action:

Positive lead Measurement/Action Negative lead

AM/FM antenna coaxial cable shield at the ACM Ground

Is the resistance less than 1 Ohm?

Yes

GO to A20

No	GO to A19.

A19 CHECK AM (AMPLITUDE MODULATION) / FM (FREQUENCY MODULATION) ANTENNA MODULE SHIELD FOR CONNECTION TO ANTENNA MODULE BASE

Remove the AM/FM antenna.
REFER TO: Audio Antenna (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen, Removal and Installation).

Action:

Positive lead Measurement/Action Negative lead

AM/FM antenna module shield at the antenna module (component side) AM/FM antenna base (unpainted surface)

Is the resistance less than 1 Ohm?

Yes

INSPECT and REPAIR any corrosion at the antenna module base and/or the vehicle mounting surface. REINSTALL the antenna and make sure the correct torque is achieved.
REFER TO: Audio Antenna (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen, Removal and Installation).

No	INSTALL a new AM/FM antenna. REFER TO: Audio Antenna (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen, Removal and Installation).

A20 CHECK THE ACM (FRONT AUDIO SYSTEM CONTROL MODULE) OPERATION

Ignition OFF.

Disconnect and inspect all ACM connectors.

Repair:
- Corrosion (clean the module terminals or install new connectors or terminals)
- Damaged or bent terminals (install new terminals or pins)
- Backed-out pins (install new pins as necessary)

Connect the ACM connectors. Make sure they are fully seated and locked.

Operate the system and determine if the concern is still present.

Is the concern still present?

Yes

CHECK OASIS for any applicable Technical Service Bulletins (TSBs). If a TSB exists for this concern, STOP this test and FOLLOW the TSB instructions. If no TSB applies to this concern, INSTALL a new ACM.
REFER TO: Front Audio System Control Module (ACM) (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen, Removal and Installation).

No	The system is currently operating correctly. The concern may have been caused by module connections. ADDRESS the root cause of any connector or terminal issues.

Satellite Radio Inoperative or Operates Incorrectly

For wiring diagrams and connector information, refer to Cell 130 of the Wiring Diagrams.

Normal Operation and Fault Symptoms

REFER TO: Information and Entertainment System - System Operation and Component Description (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen, Description and Operation).
See MyKey®, Satellite Radio and Antenna.

DTC Fault Trigger Conditions

Trouble Code

Description

Fault Trigger Conditions

Diagnostic Trouble Code Type

B1A89:11

Satellite Antenna: Short to Ground

The ACM sets a short to ground lasting more than 1 second under any of the following conditions:

Satellite radio coaxial cable between the ACM and the satellite radio/GPS splitter
Satellite radio/GPS splitter
Rear satellite radio/GPS coaxial cable
Antenna

Continuous and on demand

B1A89:13

Satellite Antenna: Open Circuit

The ACM sets an open circuit lasting more than 250 milliseconds under any of the following conditions:

Satellite radio coaxial cable between the ACM and the satellite radio/GPS splitter
Satellite radio/GPS splitter
Rear satellite radio/GPS coaxial cable
Antenna

Continuous and on demand

Possible Sources

Subscription expired
Obstructions in the line of sight of the satellite antenna
Incorrect ESN match
Satellite radio coaxial cable between the ACM and the satellite radio/GPS splitter
Satellite radio/GPS splitter
Rear satellite radio/GPS coaxial cable
AM/FM/satellite radio/GPS antenna
ACM

DIAGNOSTIC PINPOINT TEST B: SATELLITE RADIO INOPERATIVE OR OPERATING INCORRECTLY

B1 CHECK SUBSCRIPTION STATUS

Operate the audio system in satellite radio mode.

Using the FCIM TUNE UP or TUNE DOWN buttons, check whether channels other than 0 and 184 can be selected.

Can channels other than 0 and 184 be selected?

Yes

GO to B5

No	If the ACM has not been replaced previously, the subscription has expired. ADVISE the customer to contact SIRIUS to reactivate the subscription. If the ACM has been replaced previously, GO to B2

B2 CHECK FOR ESN (ELECTRONIC SERIAL NUMBER) / VIN MISMATCH ON CUSTOMER ACCOUNT

Obtain the satellite radio ESN by tuning to channel 0.

Contact the SIRIUS Dealer Support line (888-465-8528).

Determine whether the ESN and VIN in the customer's SIRIUS file match the ESN and VIN received from the vehicle.

Do the ESN and VIN in the customer's SIRIUS file match the ESN and VIN received from the vehicle?

Yes

The subscription has expired. ADVISE the customer to contact SIRIUS to reactivate the subscription.

GO to B3

B3 RECHECK SUBSCRIPTION STATUS

Once the correct ESN is matched to the VIN, contact the SIRIUS Dealer Support line to subscribe or unsubscribe as applicable.

Does the SIRIUS Dealer Support line report that the subscription has expired?

Yes

ADVISE the customer to contact SIRIUS to reactivate the subscription.

GO to B4

B4 SEND SIRIUS ACTIVATION SIGNAL AND RECHECK SATELLITE RADIO SYSTEM OPERATION

Using the scan tool, view the ACM parameter identifiers (PIDs).

Monitor the satellite radio signal strength PID (SAT_SIG_STR).

If the PID reads "No Signal" or "Poor", drive the vehicle outdoors to an area free of obstructions, such as tall buildings or large trees, until the PID reads "Good", "Very Good" or "Excellent".

Operate the audio system in satellite radio mode.

NOTE: Activation may take up to 15 minutes for the signal to be received and for satellite radio functions to operate. See www.siriusxm.com/refresh and enter the ESN to send an activation signal to the vehicle.
- If more than 15 minutes have passed and the satellite radio channels do not update, see www.siriusxm.com/refresh and enter the ESN again to resend/refresh the signal.

Operate multiple channels of the audio system in satellite radio mode.

Does the satellite radio system receive multiple channels with normal sound quality?

Yes

The system is currently operating correctly. The concern was the result of the ESN and VIN in the customer's SIRIUS file not matching the ESN and VIN received from the vehicle.

No	• If the PID reads "Good", "Very Good" or "Excellent" was obtained, CONTACT www.siriusxm.com/refresh and enter the ESN to resend the activation signal. • If the PID reads "Good", "Very Good" or "Excellent" was not obtained, GO to B6

B5 CHECK RECEPTION

Using the scan tool, view the ACM parameter identifiers (PIDs).

Monitor the satellite radio signal strength PID (SAT_SIG_STR).

If the PID reads "No Signal" or "Poor", drive the vehicle outdoors to an area free of obstructions, such as tall buildings or large trees, until the PID reads "Good", "Very Good" or "Excellent".

Operate multiple channels of the audio system in satellite radio mode.

Can the PID reading "Good", "Very Good" or "Excellent" be obtained and does the satellite radio system receive multiple channels with normal sound quality?

Yes

The system is currently operating correctly. The concern was related to obstructions in the line of sight of the antenna.

GO to B6

B6 CHECK ACM (FRONT AUDIO SYSTEM CONTROL MODULE) DTC (DIAGNOSTIC TROUBLE CODE) B1A89:11 OR DTC (DIAGNOSTIC TROUBLE CODE) B1A89:13

The ignition is on.

Using a diagnostic scan tool, clear the ACM diagnostic trouble codes (DTCs).

Using the diagnostic scan tool, perform the ACM self-test.

Is DTC B1A89:11 and/or DTC B1A89:13 set in the ACM?

Yes

GO to B7

GO to B21

B7 CHECK ACM (AUDIO CONTROL MODULE - FRONT) OUTPUT VOLTAGE FROM SATELLITE RADIO COAXIAL CABLE

Ignition OFF.

Disconnect: Satellite Radio Antenna Coaxial Cable from the ACM.
Refer to: Audio Control Module (ACM) - Front (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen, Removal and Installation).

The ignition is on.

Action:
Click to display the connectors

Positive lead Measurement/Action Negative lead

Satellite Radio Antenna Coaxial Cable Center Conductor at the ACM (component side) Ground

Is the voltage between 4.4 and 5.5 volts?

Yes

GO to B8

GO to B21

B8 CHECK THE FRONT SATELLITE ANTENNA COAXIAL CABLE CENTER CONDUCTOR AND SHIELD FOR VOLTAGE

Ignition OFF.

Disconnect: Satellite Radio Antenna Coaxial Cable from the ACM.
Refer to: Audio Control Module (ACM) - Front (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen, Removal and Installation).

Disconnect: Satellite Radio/GPS Antenna Coaxial Cable In-Line Connector behind the right lower hood trim panel.
Refer to: Audio Unit Antenna Cable (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen, Removal and Installation).

The ignition is on.

Action:

Positive lead Measurement/Action Negative lead

Satellite Radio Coaxial Cable Center Conductor at the ACM Ground

Satellite Radio Antenna Coaxial Cable Shield at the ACM Ground

Is there voltage present?

Yes

GO to B9

B9 CHECK THE FRONT SATELLITE RADIO ANTENNA COAXIAL CABLE CENTER CONDUCTOR FOR A SHORT TO GROUND

Ignition OFF.

Action:

Positive lead Measurement/Action Negative lead

Satellite Radio Coaxial Cable Center Conductor at the ACM Ground

Is the resistance greater than 10000 Ohms?

Yes

GO to B10

No	REPAIR or INSTALL a new satellite radio/GPS/cable assembly. Refer to: Audio Unit Antenna Cable (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).

B10 CHECK THE FRONT SATELLITE RADIO ANTENNA COAXIAL CABLE CENTER CONDUCTOR AND SHIELD FOR AN OPEN

Action:

Positive lead	Measurement/Action	Negative lead
Satellite Radio Coaxial Cable Center Conductor at the ACM		Front Satellite Radio/GPS Antenna Coaxial Cable Center Conductor at the In-Line Connector
Satellite Radio Antenna Coaxial Cable Shield at the ACM		Front Satellite Radio/GPS Antenna Coaxial Cable Shield at the In-Line Connector

Is the resistance less than 1 Ohm?

Yes

GO to B11

No	REPAIR or INSTALL a new satellite radio/GPS/cable assembly. Refer to: Audio Unit Antenna Cable (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).

B11 CHECK THE FRONT SATELLITE RADIO ANTENNA COAXIAL CABLE CENTER CONDUCTOR AND SHIELD FOR A SHORT TOGETHER

Action:

Positive lead Measurement/Action Negative lead

Satellite Radio Coaxial Cable Center Conductor at the ACM Satellite Radio Antenna Coaxial Cable Shield at the ACM

Is the resistance greater than 10000 Ohms?

Yes

GO to B12

No	REPAIR or INSTALL a new satellite radio/GPS/cable assembly. Refer to: Audio Unit Antenna Cable (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).

B12 CHECK THE REAR SATELLITE RADIO/GPS ANTENNA COAXIAL CABLE CENTER CONDUCTOR AND SHIELD FOR A SHORT TO VOLTAGE

Ignition OFF.

Connect: Satellite Radio/GPS Antenna Coaxial Cable In-Line Connector behind the right lower hood trim panel.

Disconnect: Satellite Radio/GPS Antenna Coaxial Cable from the Antenna Module.
Refer to: Antenna Module (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen, Removal and Installation).

The ignition is on.

Action:

Positive lead Measurement/Action Negative lead

Satellite Radio Coaxial Cable Center Conductor at the ACM Ground

Satellite Radio Antenna Coaxial Cable Shield at the ACM Ground

Is there voltage present?

Yes

REPAIR or REPLACE the rear Satellite Radio/GPS antenna coaxial cable.
Refer to: Audio Unit Antenna Cable (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen, Removal and Installation).

GO to B13

B13 CHECK THE REAR SATELLITE RADIO/GPS ANTENNA COAXIAL CABLE CENTER CONDUCTOR FOR A SHORT TO GROUND

Ignition OFF.

Action:

Positive lead Measurement/Action Negative lead

Satellite Radio Coaxial Cable Center Conductor at the ACM Ground

Is the resistance greater than 10000 Ohms?

Yes

GO to B14

No	REPAIR or REPLACE the rear Satellite Radio/GPS antenna coaxial cable. Refer to: Audio Unit Antenna Cable (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen, Removal and Installation).

B14 CHECK THE REAR SATELLITE RADIO/GPS ANTENNA COAXIAL CABLE CENTER CONDUCTOR AND SHIELD FOR AN OPEN

Action:

Positive lead	Measurement/Action	Negative lead
Satellite Radio Coaxial Cable Center Conductor at the ACM		Satellite Radio/GPS Antenna Coaxial Cable Center Conductor at the Antenna Module (harness side)
Satellite Radio Antenna Coaxial Cable Shield at the ACM		Satellite Radio/GPS Antenna Coaxial Cable Shield at the Antenna Module (harness side)

Is the resistance less than 1 Ohm?

Yes

GO TO B15

No	REPAIR or REPLACE the rear Satellite Radio/GPS antenna coaxial cable. Refer to: Audio Unit Antenna Cable (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen, Removal and Installation).

B15 CHECK THE REAR SATELLITE RADIO/GPS ANTENNA COAXIAL CABLE CENTER CONDUCTOR AND SHIELD FOR A SHORT TOGETHER

Action:

Positive lead Measurement/Action Negative lead

Satellite Radio Coaxial Cable Center Conductor at the ACM Satellite Radio Antenna Coaxial Cable Shield at the ACM

Is the resistance greater than 10000 Ohms?

Yes

GO TO B16

No	REPAIR or REPLACE the rear Satellite Radio/GPS antenna coaxial cable. Refer to: Audio Unit Antenna Cable (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen, Removal and Installation).

B16 CHECK THE SATELLITE RADIO/GPS CENTER CONDUCTOR AND SHIELD OF THE ANTENNA MODULE FOR A SHORT TO VOLTAGE

Ignition OFF.

Connect: Satellite Radio/GPS Antenna Coaxial Cable to the Antenna Module.

The ignition is on.

Action:

Positive lead Measurement/Action Negative lead

Satellite Radio Coaxial Cable Center Conductor at the ACM Ground

Satellite Radio Antenna Coaxial Cable Shield at the ACM Ground

Is there voltage present?

Yes

INSTALL a new AM/FM/Satellite Radio/GPS antenna.
Refer to: Antenna Module (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen, Removal and Installation).

GO TO B17

B17 CHECK THE SATELLITE RADIO/GPS CENTER CONDUCTOR OF THE ANTENNA MODULE FOR A SHORT TO GROUND

Ignition OFF.

Action:
Click to display the connectors

Positive lead Measurement/Action Negative lead

Satellite Radio Coaxial Cable Center Conductor at the ACM Ground

Is the resistance greater than 10000 Ohms?

Yes

GO TO B18

No	INSTALL a new AM/FM/Satellite Radio/GPS antenna. Refer to: Antenna Module (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen, Removal and Installation).

B18 CHECK THE SATELLITE RADIO/GPS ANTENNA MODULE CENTER CONDUCTOR AND SHIELD FOR A SHORT TOGETHER

Action:
Click to display the connectors

Positive lead Measurement/Action Negative lead

Satellite Radio Coaxial Cable Center Conductor at the ACM Satellite Radio Antenna Coaxial Cable Shield at the ACM

Is the resistance greater than 10000 Ohms?

Yes

GO TO B19

No	INSTALL a new AM/FM/Satellite Radio/GPS antenna. Refer to: Antenna Module (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen, Removal and Installation).

B19 CHECK THE SATELLITE RADIO/GPS ANTENNA MODULE SHIELD FOR A SHORT TO GROUND

Action:
Click to display the connectors

Positive lead Measurement/Action Negative lead

Satellite Radio/GPS Antenna Coaxial Cable Shield at the Antenna Module (component side) Ground

Is the resistance less than 1 Ohm?

Yes

GO to B21

GO TO B20

B20 CHECK THE SATELLITE RADIO/GPS ANTENNA MODULE SHIELD FOR A SHORT TO THE ANTENNA MODULE BASE

Remove the AM/FM/Satellite Radio/GPS antenna.
Refer to: Antenna Module (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen, Removal and Installation).

Action:
Click to display the connectors

Positive lead Measurement/Action Negative lead

Satellite Radio/GPS Antenna Coaxial Cable Shield at the Antenna Module (component side) Satellite Radio/GPS Antenna Base (unpainted surface)

Is the resistance less than 1 Ohm?

Yes

No	INSTALL a new AM/FM/Satellite Radio/GPS antenna. Refer to: Antenna Module (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen, Removal and Installation).

B21 CHECK ACM (AUDIO CONTROL MODULE - FRONT) OPERATION

Ignition OFF.

Disconnect and inspect all ACM connectors.

Repair:
- Corrosion (clean the module terminals or install new connectors or terminals)
- Damaged or bent terminals (install new terminals or pins)
- Backed-out pins (install new pins as necessary)

Connect the ACM connectors. Make sure they are fully seated and locked.

Operate the system and determine if the concern is still present.

Is the concern still present?

Yes

No	The system is currently operating correctly. The concern may have been caused by module connections. ADDRESS the root cause of any connector or terminal issues.

SIRIUS Travel Link does not work or works incorrectly — with navigation

For wiring diagrams and connector information, refer to Cell 130 of the Wiring Diagrams.

Normal Operation and Fault Symptoms

Refer to: Information and Entertainment System - System Operation and Component Description (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen, Description and Operation).
Refer to SIRIUS Travel Link, Antenna, ACM, APIM.

DTC Fault Trigger Conditions

Trouble Code	Description	Fault Trigger Conditions	Diagnostic Trouble Code Type
B119F:01	GPS Antenna: General Electrical Failure	The APIM sets this DTC when a short to ground or a short to battery voltage is detected on the GPS coaxial cable between the APIM and the satellite radio/GPS splitter for more than 250 milliseconds.	Continuous
B119F: 13	GPS Antenna: Circuit Open	The APIM sets this DTC when an open is detected on the GPS coaxial cable between the APIM and the satellite radio/GPS splitter for more than 250 milliseconds.	Continuous
B1A89:11	Satellite Antenna: Short to Ground	The ACM sets a short to ground lasting more than 1 second under any of the following conditions: Satellite radio coaxial cable between the ACM and the satellite radio/GPS splitter Satellite radio/GPS splitter Rear satellite radio/GPS coaxial cable Antenna	Continuous and on demand
B1A89:13	Satellite Antenna: Open Circuit	The ACM sets an open circuit lasting more than 250 milliseconds under any of the following conditions: Satellite radio coaxial cable between the ACM and the satellite radio/GPS splitter Satellite radio/GPS splitter Rear satellite radio/GPS coaxial cable Antenna	Continuous and on demand
U1A00:87	Private Communication Network: No Sub Type Information	The APIM sets this DTC when it sends a request over HS-CAN3 to the ACM and does not receive a valid response from the ACM on the SDL circuit within five seconds after at least three retries, or if there is a fault that would prevent data transmission through any of the following: Satellite radio coaxial cable between the ACM and the satellite radio/GPS splitter Satellite radio/GPS splitter Rear satellite radio/GPS coaxial cable Antenna	On demand

Possible Sources

Subscription expired
Obstructions in the line of sight of the satellite antenna
Obstructions in the line of sight of the GPS antenna
Incorrect ESN match
Satellite radio coaxial cable between the ACM and the satellite radio/GPS splitter
Satellite radio/GPS splitter
Rear satellite radio/GPS coaxial cable
AM/FM/satellite radio/GPS antenna
Wiring, Terminals or Connectors
ACM
APIM

DIAGNOSTIC PINPOINT TEST C: SIRIUS TRAVEL LINK INOPERATIVE OR OPERATING INCORRECTLY, IF EQUIPPED WITH NAVIGATION

C1 CHECK THE ACTIVE SUBSCRIPTION

Access the "Subscription Information" item in the SIRIUS Travel Link menu.

Does the display show the message "Unsubscribed" for traffic, weather, fuel prices, movie times, sports, weather map, or ski conditions?

Yes

• If the display shows "Unsubscribed" for one or more, but not all, of the categories listed above, GO to C32.
• If the display shows "Subscription Cancelled" for all of the categories listed above, and if the ACM has not been replaced previously, the subscription has expired. INSTRUCT the customer to contact SIRIUS to reactivate the subscription.
• If the display shows "Unsubscribed" for all of the categories listed above, and if the ACM has been replaced previously, GO to C2.

• If one or more categories display the update icon, and access or updating is not available, GO to C5.
• If all categories are available, but some date-dependent features are not working (for example, seasonal sports schedules or ratings) or show data for the wrong day (for example, the 1-day or 5-day weather forecast), GO to C9.

C2 CHECK FOR ESN (ELECTRONIC SERIAL NUMBER) / VIN MISMATCH ON CUSTOMER ACCOUNT

Obtain the satellite radio ESN by tuning to channel 0.

Contact the SIRIUS Dealer Support line (888-465-8528).

Determine whether the ESN and VIN in the customer's SIRIUS file match the ESN and VIN received from the vehicle.

Do the ESN and VIN in the customer's SIRIUS file match the ESN and VIN received from the vehicle?

Yes

The subscription has expired. ADVISE the customer to contact SIRIUS to reactivate the subscription.

GO to C3

C3 CORRECT ESN (ELECTRONIC SERIAL NUMBER) / VIN MISMATCH AND RECONFIRM SUBSCRIPTION STATUS

Once the correct ESN is matched to the VIN, contact the SIRIUS Dealer Support line to subscribe or unsubscribe as applicable.

Does the SIRIUS Dealer Support line report that the subscription has expired?

Yes

ADVISE the customer to contact SIRIUS to reactivate the subscription.

GO TO C4

C4 SEND SIRIUS ACTIVATION SIGNAL AND RECHECK PROPER OPERATION OF SIRIUS TRAVEL LINK

Using the scan tool, view the ACM parameter identifiers (PIDs).

Monitor the satellite radio signal strength PID (SAT_SIG_STR).

If the PID reads "No Signal" or "Poor", drive the vehicle outdoors to an area free of obstructions, such as tall buildings or large trees, until the PID reads "Good", "Very Good" or "Excellent".

Use SIRIUS Travel Link.

NOTE: Activation may take up to 15 minutes for the signal to be received and for the SIRIUS Travel Link features to update and operate. Refer to www.siriusxm.com/refresh and enter the ESN to send an activation signal to the vehicle.
- If more than 15 minutes have passed and the SIRIUS Travel Link features have not updated, refer to www.siriusxm.com/refresh and enter the ESN again to resend/update the signal.

Operate the various SIRIUS Travel Link features and verify their operation.

Does SIRIUS Travel Link operate properly?

Yes

The system is currently operating correctly. The concern was the result of the ESN and VIN in the customer's SIRIUS file not matching the ESN and VIN received from the vehicle.

• If the PID value "Good", "Very Good" or "Excellent" can be received, and if one or more categories display the update icon and cannot be accessed or updated, GO to C13.
• If the PID value "Good", "Very Good" or "Excellent" can be received, and if all categories can be accessed but certain date-dependent features are not working (for example, seasonal sports schedules or ratings) or show data for the wrong day (for example, the time or 5-day weather forecast), GO to C9.
• If the PID value "Good", "Very Good" or "Excellent" cannot be received, GO to C7.

C5 CHECK SATELLITE ANTENNA RECEPTION

Using the scan tool, view the ACM parameter identifiers (PIDs).

Monitor the satellite radio signal strength PID (SAT_SIG_STR).

If the PID reads "No Signal" or "Poor", drive the vehicle outdoors to an area free of obstructions, such as tall buildings or large trees, until the PID reads "Good", "Very Good" or "Excellent".

Can the PID value "Good", "Very Good" or "Excellent" be received?

Yes

GO to C6

GO TO C7

C6 ALLOW CATEGORIES TO UPDATE AND CHECK PROPER OPERATION OF SIRIUS TRAVEL LINK

Wait 15 minutes for all categories to be able to update.

Operate the various SIRIUS Travel Link features and verify their operation.

Does SIRIUS Travel Link operate properly?

Yes

The system is currently operating correctly. The concern was related to obstructions in the line of sight of the antenna.

GO TO C13

C7 CHECK ACM (AUDIO FRONT MODULE) DTC (DIAGNOSTIC TROUBLE CODE) B1A89:11 OR DTC (DIAGNOSTIC TROUBLE CODE) B1A89:13

The ignition is on.

Using a diagnostic scan tool, clear the ACM diagnostic trouble codes (DTCs).

Using the diagnostic scan tool, perform the ACM self-test.

Is DTC B1A89:11 or DTC B1A89:13 set in the ACM?

Yes

GO TO C8

No	GO to C31.

C8 CHECK ACM (AUDIO FRONT MODULE) SATELLITE RADIO COAXIAL CABLE OUTPUT VOLTAGE

Ignition OFF.

Disconnect: Satellite Radio Antenna Coaxial Cable from the ACM.
Refer to: Audio Control Module (ACM) - Front (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen, Removal and Installation).

The ignition is on.

Action:
Click to display the connectors

Positive lead Measurement/Action Negative lead

Satellite Radio Antenna Coaxial Cable Center Conductor at the ACM (component side) Ground

Is the voltage between 4.4 and 5.5 volts?

Yes

GO TO C14

No	GO to C31.

C9 CHECK GPS (GLOBAL POSITIONING SYSTEM) ANTENNA RECEPTION

Access the faceplate diagnostics.
REFER TO: Faceplate Diagnostics (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen, General Procedures).

Monitor the "Number of Satellites" and "Fix Mode" in the APIM location information.

If the value is less than 3 for "Number of Satellites" or "No GPS Fix" for "Fix Mode", drive the vehicle to an open area free of obstructions, such as tall buildings or large trees, until at least 3 satellites are shown for "Number of Satellites" and "3D" is shown for "Fix Mode".

Can 3 or more satellites be seen and can a 3D fix be obtained?

Yes

GO TO C10

GO TO C11

C10 ALLOW DATE-DEPENDENT FEATURES TO UPDATE AND CHECK PROPER OPERATION OF SIRIUS TRAVEL LINK

Wait 15 minutes for all categories to be able to update.

Operate the various SIRIUS Travel Link features and verify their operation.

Does SIRIUS Travel Link operate properly?

Yes

The system is currently operating correctly. The concern was related to obstructions in the line of sight of the antenna.

No	GO to C32.

C11 CHECK GPS (GLOBAL POSITIONING SYSTEM) COAXIAL CABLE FOR SHORT TO VOLTAGE, SHORT TO GROUND OR OPEN

The ignition is on.

Using the diagnostic scan tool, clear all Continuous Monitor Diagnostic Trouble Codes (CMDTCs).

Ignition OFF.

The ignition is on.

Wait at least 10 seconds.

Using the diagnostic scan tool, retrieve all Continuous Monitor Diagnostic Trouble Codes (CMDTCs).

Is DTC B119F:01 or DTC B119F:13 set in the APIM?

Yes

GO TO C12

No	GO to C32.

C12 CHECK APIM (SYNC MODULE) GPS (GLOBAL POSITIONING SYSTEM) ANTENNA COAXIAL CABLE CONNECTION OUTPUT VOLTAGE

Ignition OFF.

Disconnect the GPS coaxial cable from the APIM.

The ignition is on.

Action:
Click to display the connectors

Positive lead Measurement/Action Negative lead

GPS coaxial cable center conductor at the APIM (component side) Ground

Is the voltage between 4.7 and 5.8 volts?

Yes

No	GO to C32.

C13 CHECK APIM (SYNC MODULE) DTC (DIAGNOSTIC TROUBLE CODE) U1A00:87

The ignition is on.

Using the diagnostic scan tool, clear the APIM diagnostic trouble codes (DTCs).

Using the diagnostic scan tool, perform the APIM self-test.

Is DTC U1A00:87 set in the APIM?

Yes

GO to C27.

No	GO to C31.

C14 CHECK FRONT SATELLITE ANTENNA COAXIAL CABLE CENTER CONDUCTOR AND SHIELD FOR VOLTAGE

Ignition OFF.

Disconnect: Satellite Radio Antenna Coaxial Cable from the ACM.
Refer to: Audio Control Module (ACM) - Front (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen, Removal and Installation).

Disconnect: Satellite Radio/GPS Antenna Coaxial Cable In-Line Connector behind the right lower hood trim panel.
Refer to: Audio Unit Antenna Cable (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen, Removal and Installation).

The ignition is on.

Action:

Positive lead Measurement/Action Negative lead

Satellite Radio Coaxial Cable Center Conductor at the ACM Ground

Satellite Radio Antenna Coaxial Cable Shield at the ACM Ground

Is there voltage present?

Yes

GO TO C15

C15 CHECK FRONT SATELLITE RADIO ANTENNA COAXIAL CABLE CENTER CONDUCTOR FOR SHORT TO GROUND

Ignition OFF.

Action:

Positive lead Measurement/Action Negative lead

Satellite Radio Coaxial Cable Center Conductor at the ACM Ground

Is the resistance greater than 10000 Ohms?

Yes

GO TO C16

No	REPAIR or INSTALL a new satellite radio/GPS/cable assembly. Refer to: Audio Unit Antenna Cable (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).

C16 CHECK FRONT SATELLITE RADIO ANTENNA COAXIAL CABLE CENTER CONDUCTOR AND SHIELD FOR OPEN

Action:

Positive lead	Measurement/Action	Negative lead
Satellite Radio Coaxial Cable Center Conductor at the ACM		Front Satellite Radio/GPS Antenna Coaxial Cable Center Conductor at the In-Line Connector
Satellite Radio Antenna Coaxial Cable Shield at the ACM		Front Satellite Radio/GPS Antenna Coaxial Cable Shield at the In-Line Connector

Is the resistance less than 1 Ohm?

Yes

GO to C17

No	REPAIR or INSTALL a new satellite radio/GPS/cable assembly. Refer to: Audio Unit Antenna Cable (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).

C17 CHECK FRONT SATELLITE RADIO ANTENNA COAXIAL CABLE CENTER CONDUCTOR AND SHIELD FOR SHORT CIRCUIT

Action:

Positive lead Measurement/Action Negative lead

Satellite Radio Coaxial Cable Center Conductor at the ACM Satellite Radio Antenna Coaxial Cable Shield at the ACM

Is the resistance greater than 10000 Ohms?

Yes

GO to C18

No	REPAIR or INSTALL a new satellite radio/GPS/cable assembly. Refer to: Audio Unit Antenna Cable (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).

C18 CHECK REAR SATELLITE RADIO/GPS (GLOBAL POSITIONING SYSTEM) ANTENNA COAXIAL CABLE CENTER CONDUCTOR AND SHIELD FOR SHORT TO VOLTAGE

Ignition OFF.

Connect: Satellite Radio/GPS Antenna Coaxial Cable In-Line Connector behind the right lower hood trim panel.

Disconnect: Satellite Radio/GPS Antenna Coaxial Cable from the Antenna Module.
Refer to: Antenna Module (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen, Removal and Installation).

The ignition is on.

Action:

Positive lead Measurement/Action Negative lead

Satellite Radio Coaxial Cable Center Conductor at the ACM Ground

Satellite Radio Antenna Coaxial Cable Shield at the ACM Ground

Is there voltage present?

Yes

GO to C19

C19 CHECK REAR SATELLITE RADIO/GPS (GLOBAL POSITIONING SYSTEM) ANTENNA COAXIAL CABLE CENTER CONDUCTOR FOR SHORT TO GROUND

Ignition OFF.

Action:

Positive lead Measurement/Action Negative lead

Satellite Radio Coaxial Cable Center Conductor at the ACM Ground

Is the resistance greater than 10000 Ohms?

Yes

GO to C20

No	REPAIR or REPLACE the rear Satellite Radio/GPS antenna coaxial cable. Refer to: Audio Unit Antenna Cable (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen, Removal and Installation).

C20 CHECK REAR SATELLITE RADIO/GPS (GLOBAL POSITIONING SYSTEM) ANTENNA COAXIAL CABLE CENTER CONDUCTOR AND SHIELD FOR OPEN

Action:

Positive lead	Measurement/Action	Negative lead
Satellite Radio Coaxial Cable Center Conductor at the ACM		Satellite Radio/GPS Antenna Coaxial Cable Center Conductor at the Antenna Module (harness side)
Satellite Radio Antenna Coaxial Cable Shield at the ACM		Satellite Radio/GPS Antenna Coaxial Cable Shield at the Antenna Module (harness side)

Is the resistance less than 1 Ohm?

Yes

GO to C21

No	REPAIR or REPLACE the rear Satellite Radio/GPS antenna coaxial cable. Refer to: Audio Unit Antenna Cable (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen, Removal and Installation).

C21 CHECK REAR SATELLITE RADIO/GPS (GLOBAL POSITIONING SYSTEM) ANTENNA COAXIAL CABLE CORE AND SHIELD FOR SHORT TO GROUND

Action:

Positive lead Measurement/Action Negative lead

Satellite Radio Coaxial Cable Center Conductor at the ACM Satellite Radio Antenna Coaxial Cable Shield at the ACM

Is the resistance greater than 10000 Ohms?

Yes

GO to C22

No	REPAIR or REPLACE the rear Satellite Radio/GPS antenna coaxial cable. Refer to: Audio Unit Antenna Cable (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen, Removal and Installation).

C22 CHECK SATELLITE RADIO/GPS (GLOBAL POSITIONING SYSTEM) ANTENNA UNIT CIRCUIT AND SHIELD FOR SHORT TO VOLTAGE

Ignition OFF.

Connect: Satellite Radio/GPS Antenna Coaxial Cable to the Antenna Module.

The ignition is on.

Action:

Positive lead Measurement/Action Negative lead

Satellite Radio Coaxial Cable Center Conductor at the ACM Ground

Satellite Radio Antenna Coaxial Cable Shield at the ACM Ground

Is there voltage present?

Yes

GO to C23

C23 CHECK SATELLITE RADIO/GPS (GLOBAL POSITIONING SYSTEM) ANTENNA UNIT CIRCUIT FOR SHORT TO GROUND

Ignition OFF.

Action:
Click to display the connectors

Positive lead Measurement/Action Negative lead

Satellite Radio Coaxial Cable Center Conductor at the ACM Ground

Is the resistance greater than 10000 Ohms?

Yes

GO to C24

No	INSTALL a new AM/FM/Satellite Radio/GPS antenna. Refer to: Antenna Module (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen, Removal and Installation).

C24 CHECK SATELLITE RADIO/GPS (GLOBAL POSITIONING SYSTEM) ANTENNA UNIT CORE AND SHIELD FOR SHORT TOGETHER

Action:
Click to display the connectors

Positive lead Measurement/Action Negative lead

Satellite Radio Coaxial Cable Center Conductor at the ACM Satellite Radio Antenna Coaxial Cable Shield at the ACM

Is the resistance greater than 10000 Ohms?

Yes

GO to C25

No	INSTALL a new AM/FM/Satellite Radio/GPS antenna. Refer to: Antenna Module (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen, Removal and Installation).

C25 CHECK SATELLITE RADIO/GPS (GLOBAL POSITIONING SYSTEM) ANTENNA UNIT SHIELD FOR CONNECTION TO GROUND

Action:
Click to display the connectors

Positive lead Measurement/Action Negative lead

Satellite Radio/GPS Antenna Coaxial Cable Shield at the Antenna Module (component side) Ground

Is the resistance less than 1 Ohm?

Yes

GO to C31.

GO to C26

C26 CHECK SATELLITE RADIO/GPS (GLOBAL POSITIONING SYSTEM) ANTENNA UNIT SHIELD FOR CONNECTION TO ANTENNA UNIT BASE

Remove the AM/FM/Satellite Radio/GPS antenna.
Refer to: Antenna Module (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen, Removal and Installation).

Action:
Click to display the connectors

Positive lead Measurement/Action Negative lead

Satellite Radio/GPS Antenna Coaxial Cable Shield at the Antenna Module (component side) Satellite Radio/GPS Antenna Base (unpainted surface)

Is the resistance less than 1 Ohm?

Yes

No	INSTALL a new AM/FM/Satellite Radio/GPS antenna. Refer to: Antenna Module (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen, Removal and Installation).

C27 CHECK SDL (SIRIUS DATA LINK) CIRCUIT FOR SHORT TO VOLTAGE

Ignition OFF.

Disconnect: ACM C240B.

Disconnect: APIM C2383A.

The ignition is on.

Action:
Click to display the connectors

Positive lead Measurement/Action Negative lead

C240B-6 Ground

C240B-19 Ground

Is there voltage present?

Yes

REPAIR the faulty circuit.

GO to C28

C28 CHECK SDL (SIRIUS DATA LINK) CIRCUIT FOR SHORT TO GROUND

Ignition OFF.

Action:
Click to display the connectors

Positive lead Measurement/Action Negative lead

C240B-6 Ground

C240B-19 Ground

Is the resistance greater than 10000 ohms?

Yes

GO to C29

No	REPAIR the faulty circuit.

C29 CHECK SDL (SIRIUS DATA LINK) CIRCUIT FOR OPEN

Ignition OFF.

Action:
Click to display the connectors

Positive lead Measurement/Action Negative lead

C240B-6 C2383A-51

C240B-19 C2383A-52

Is the resistance less than 3 ohms?

Yes

GO to C30

No	REPAIR the faulty circuit.

C30 CHECK SDL (SIRIUS DATA LINK) CIRCUITS FOR SHORT TOGETHER

Action:
Click to display the connectors

Positive lead Measurement/Action Negative lead

C240B-6 C240B-19

Is the resistance greater than 10000 Ohms?

Yes

GO to C32.

No	REPAIR the faulty circuit.

C31 CHECK ACM (AUDIO CONTROL MODULE) FOR PROPER OPERATION

Ignition OFF.

Disconnect and inspect all ACM connectors.

Repair:
- Corrosion (clean the module terminals or install new connectors or terminals)
- Damaged or bent terminals (install new terminals or pins)
- Backed-out pins (install new pins as necessary)

Connect the ACM connectors. Make sure they are fully seated and locked.

Operate the system and determine if the concern is still present.

Is the concern still present?

Yes

No	The system is currently operating correctly. The concern may have been caused by module connections. ADDRESS the root cause of any connector or terminal issues.

C32 CHECK APIM (APPLICATION AND PLATFORM INTERFACE MODULE) FOR PROPER OPERATION

Ignition OFF.

Disconnect and inspect the APIM connector.

Repair:
- Corrosion (clean the module terminals or install new connectors or terminals)
- Damaged or bent terminals (install new terminals or pins)
- Backed-out pins (install new pins as necessary)

Reconnect the APIM connector. Make sure it is properly seated and latched.

Operate the system and determine if the concern is still present.

Is the concern still present?

Yes

CHECK in OASIS for any applicable Technical Service Bulletins (TSBs). If a TSB exists for this concern, STOP this test and FOLLOW the TSB instructions. If no TSBs apply to this concern, PERFORM the APIM hardware test.

PERFORM THE FDRS PROGRAM

NOTE: This procedure must be performed using FDRS. Do not clear DTCs until the FDRS procedure is complete.
To complete the diagnosis, go to the FDRS Step-by-Step Procedure tab and perform the SYNC procedure.

No	The system is currently operating correctly. The concern may have been caused by module connections. ADDRESS the root cause of any connector or terminal issues.

Loud Popping Noise When Ignition Is Turned On

For wiring diagrams and connector information, refer to Cell 130 of the Wiring Diagrams.

For circuit and connector information, refer to Wiring Diagrams Cell 20.

Normal Operation and Fault Symptoms

The PCM supplies voltage to the ACM on the start signal circuit when the ignition is in the START position. When voltage is supplied to the ACM, the audio output is muted to prevent pops from being heard through the speakers. An open in the circuit between splice S212 and the ACM may cause pops in the speakers.

Possible Sources

Wiring, Terminals or Connectors
ACM

DIAGNOSTIC PINPOINT TEST D: LOUD POP HEARD WHEN IGNITION IS TURNED OFF

D1 CHECK IGNITION SENSOR CIRCUIT FOR OPEN

Ignition OFF.

Disconnect: ACM C240A.

Remove: Starter Interrupt Relay BJB.

Disconnect:
- PCM C1381B for vehicles with 1.0L Fox GTDI engine (90 kW/120 L hp).
- PCM C175E for vehicles with 1.6L Duratec-16V Ti-VCT engine (88 kW/120 L hp) - Sigma.
- PCM C1915B for vehicles with 1.6 L EcoBoost engine (132 kW/180 L hp) - Sigma.
- PCM C220A for vehicles with push button start.

Click to display the connectors

For vehicles with 1.0L Fox GTDI engine (90 kW/120 L hp), measure:

Positive lead	Measurement/Action	Negative lead
C240A-3		Starter Interrupt Relay BJB Socket 1

Click to display connectors

Positive lead	Measurement/Action	Negative lead
C240A-3		C1381B-62

Click to display the connectors

For vehicles with 1.6L Duratec-16V Ti-VCT engine (88 kW/120 L hp) - Sigma: measure without push button start:

Positive lead	Measurement/Action	Negative lead
C240A-3		Starter Interrupt Relay BJB Socket 1

Click to display connectors

Positive lead	Measurement/Action	Negative lead
C240A-3		C175E-15

Click to display the connectors

For vehicles with 1.6L Duratec-16V Ti-VCT engine (88 kW/120 L hp) - Sigma: measure with push button start:

Positive lead	Measurement/Action	Negative lead
C240A-3		Starter Interrupt Relay BJB Socket 1

Click to display connectors

Positive lead	Measurement/Action	Negative lead
C240A-3		C175E-15

Click to display connectors

Positive lead	Measurement/Action	Negative lead
C240A-3		C220A-9

Click to display the connectors

For vehicles with 1.6 L EcoBoost engine (132 kW/180 L hp) - Sigma, measure:

Positive lead	Measurement/Action	Negative lead
C240A-3		Starter Interrupt Relay BJB Socket 1

Click to display connectors

Positive lead	Measurement/Action	Negative lead
C240A-3		C1915B-62

Click to display connectors

Positive lead	Measurement/Action	Negative lead
C240A-3		C220A-9

Is the resistance less than 3 ohms?

Yes

GO to D2

No	REPAIR the circuit.

D2 CHECK ACM (AUDIO CONTROL MODULE) FOR PROPER OPERATION

Ignition OFF.

Disconnect and inspect all ACM connectors.

Repair:
- corrosion (clean the module terminals or install new connectors or terminals)
- damaged or bent terminals (install new terminals or pins)
- backed-out pins (install new pins as necessary)

Connect the ACM connectors. Make sure they are fully seated and locked.

Operate the system and determine if the concern is still present.

Is the concern still present?

Yes

CHECK OASIS for any applicable Technical Service Bulletins (TSBs). If a TSB exists for this concern, STOP this test and FOLLOW the TSB instructions. If no TSB applies to this concern, INSTALL a new ACM.
REFER TO: Front Audio System Control Module (ACM) (415-00A Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, Removal and Installation).

No	The system is currently operating correctly. The concern may have been caused by module connections. ADDRESS the root cause of any connector or terminal issues.

No Sound From All Speakers

For wiring diagrams and connector information, refer to Cell 130 of the Wiring Diagrams.

Normal Operation and Fault Symptoms

REFER TO: Information and Entertainment System - System Operation and Component Description (Information and Entertainment System 415-00A - General Information - Vehicles With: AM/FM/CD/SYNC, Description and Operation).
REFER TO ACM.

A short to ground or a short to voltage in the circuit to one of the speakers may cause multiple speakers to lose sound due to the built-in overload protection feature of the ACM. In this case, a speaker DTC is set.

The PCM supplies voltage to the ACM on the start signal circuit when the ignition is in the START position. When voltage is supplied to the ACM, the audio output is muted to prevent pops from being heard through the speakers. A short to voltage in this circuit causes a constant mute of the ACM output.

Possible source

Wiring, Terminals or Connectors
ACM

PINPOINT TEST E: NO SOUND FROM ALL SPEAKERS

E1 VERIFY THAT THE ACM (AUDIO CONTROL MODULE) PASSED THE NETWORK TEST

Using a scan tool, perform the network test.

Did the ACM pass the network test?

Yes

GO to E2

No	REFER TO: Communication Network (418-00 Communication Network, Diagnosis and Testing). See ACM Does Not Respond to Diagnostic Scan Tool.

E2 CHECK FOR SPEAKER DIAGNOSTIC TROUBLE CODES (DTCS)

Using the diagnostic scan tool, perform the ACM self-test.

Are any speaker Diagnostic Trouble Codes (DTCs) present?

Yes

REFER TO: Information and Entertainment System (415-00A Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, Diagnosis and Testing).
See Diagnostic Trouble Code (DTC) Chart: ACM.

GO to E3

E3 CHECK THE START SENSE CIRCUIT FOR A SHORT TO VOLTAGE

Ignition OFF.

Disconnect: ACM C240A.

Remove: Starter Interrupt Relay BJB.

Disconnect:
- PCM C1381B for vehicles with 1.0L Fox GTDI engine (90 kW/120 L hp).
- PCM C175E for vehicles with 1.6L Duratec-16V Ti-VCT engine (88 kW/120 L hp) - Sigma.
- PCM C1915B for vehicles with 1.6 L EcoBoost engine (132 kW/180 L hp) - Sigma.
- PCM C220A for vehicles with push button start.

The ignition is on.

Action:
Click to display the connectors

Positive lead Measurement/Action Negative lead

C240A-3 Ground

Is there voltage present?

Yes

REPAIR the circuit.

GO to E4

E4 CHECK ACM (FRONT AUDIO CONTROL MODULE) OPERATION

Ignition OFF.

Disconnect and inspect all ACM connectors.

Repair:
- corrosion (clean the module terminals or install new connectors or terminals)
- damaged or bent terminals (install new terminals or pins)
- backed-out pins (install new pins as necessary)

Connect the ACM connectors. Make sure they are fully seated and locked.

Operate the system and determine if the concern is still present.

Is the concern still present?

Yes

CHECK OASIS for any applicable Technical Service Bulletins (TSBs). If a TSB exists for this concern, discontinue this test and follow the TSB instructions. If no TSBs apply to this concern, INSTALL a new ACM.
REFER TO: Front Audio Control Module (ACM) (415-00A Information and Entertainment System - General Information, Information - Vehicles With: AM/FM/CD/SYNC, Removal and Installation).

No	The system is currently operating correctly. The customer concern may have been caused by a loose or poor connection. GO to Pinpoint Test A. Address the root cause of any connector or terminal problems.

Poor sound quality or distorted sound from one or more speakers (not all speakers)

Normal Operation and Fault Symptoms

The ACM sends audio signals to the speakers as AC voltage, which results in clean sound.

Possible Sources

Loose component mountings
Loosen the door handle, lock and other trim panel components and attachments.
Loose items in storage areas
Loose speaker grilles
Loose wire harnesses or wire harness retainers
Speakers)
Bonding and installing the water screen

Visual Inspection and Preliminary Diagnosis

Inspect the suspect area for any possible rattle conditions, such as:

Any storage compartments, including cupholders (if equipped)
Door pockets for contents that may rattle (if equipped)
Door cup holder attachments (if equipped)
Door switch bezels (if equipped)
Parcel tray (if equipped)
Speaker grilles
Trim panels and attachments

DIAGNOSTIC PINPOINT TEST F: POOR SOUND QUALITY OR DISTORTED SOUND FROM ONE OR MORE SPEAKERS (NOT ALL SPEAKERS)

F1 ZONE ISOLATION

Operate the audio system using digital media (CD, MP3, etc.).

Using the audio system fade and balance function, adjust the sound into each of the four zones (left front, right front, left rear and right rear) of the vehicle to isolate the poor sound quality.

Locate and press on the trim panel(s) around the area of poor sound quality.

Does the audible noise reduce or stop when pressure is applied to the trim panel?

Yes

REPAIR or REPLACE the trim panel if necessary.

GO to F2

F2 REMOVE AND INSPECT THE SUSPECT SPEAKER TRIM PANELS AND INSPECT

Remove the trim panel to access the suspect speaker.

Operate the audio system using digital media (CD, MP3, etc.).

Check where the area of poor sound quality is located.

Inspect:
- Trim panel for loose components around the speaker area, such as the speaker grille.
- Panel connecting elements for missing or broken parts.
- Lock the mechanical parts and rotate them to ensure proper attachment.
- Wire harnesses for proper routing.
- Wire harness clips for proper attachment.
- Water shield for proper position (speaker air passage not blocked).
- Water shield for proper adhesion to the sheet metal.
- Loose item storage areas.
- All child safety seat anchors (if equipped).
- All seat belt tensioners.
- All speaker bracket attachments and other fasteners are secured and tightened to specification.

Was the source of the noise found?

Yes

REPAIR or REPLACE any loose or broken component or fastener as necessary.

GO to F3

F3 CHECK THE SUSPECT SPEAKER FOR WATER INTRUSION

Check for water marks.

Check for:
- Cone
- Magnet
- Basket

Are there water marks on the speaker?

Yes

ENSURE that the water shield is correctly positioned, REPAIR or REPLACE any trim panel, door or speaker seal as necessary.
DRY the affected speaker and CHECK the system for normal operation.

GO to F4

F4 DISCONNECT THE SPEAKER TO CHECK FOR NOISE

Remove the suspect speaker from its location and leave the speaker connected to the wiring harness.

Keep the speaker away from any trim panels and make sure the speaker is isolated from contact.

Operate the audio system using digital media (CD, MP3, etc.).

Is the noise still present from the suspect speaker?

Yes

INSTALL a new speaker as applicable.

No	LOCATE the noise source and REPAIR it as necessary.

Speed Compensated Volume does not operate correctly.

Normal Operation and Fault Symptoms

REFER TO: Information and Entertainment System - System Operation and Component Description (415-00A Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, Description and Operation).
See Speed Compensated Volume.

Possible Sources

Speed Compensated Volume Setting
ACM

DIAGNOSTIC PINPOINT TEST G: SPEED COMPENSATED VOLUME OPERATING INCORRECTLY

G1 CHECK SPEEDOMETER OPERATION

Drive the vehicle and observe the speedometer reading.

Does the speedometer operate correctly?

Yes

GO to G2

No	REFER TO: Instrument Cluster, Message Center and Warning Chimes (413-01 Instrument Cluster, Message Center and Warning Chimes, Diagnosis and Testing). See Speedometer Inoperative

G2 CHECK SPEED COMPENSATED VOLUME SETTING

Turn the speed compensated volume off. Refer to the Owner's Literature.

Operate the audio system in AM/FM mode.

Drive the vehicle at different speeds and monitor the speaker volume.

Set the speed compensated volume to maximum compensation. Refer to the Owner's Literature.

Operate the audio system in AM/FM mode.

Drive the vehicle at different speeds and monitor the speaker volume.

Does the volume remain constant with vehicle speed with Speed Compensated Volume turned off, and increase and decrease with vehicle speed with Speed Compensated Volume set to maximum?

Yes

The system is currently operating correctly. INSTRUCT the customer on the proper use of the speed compensated volume feature.

GO to G3

G3 CHECK DTC (DIAGNOSTIC TROUBLE CODE) U0155:00

Using the diagnostic scan tool, retrieve all Continuous Monitor Diagnostic Trouble Codes (CMDTCs).

Is DTC U0155:00 present in any audio system module?

Yes

GO to Pinpoint Test advertisement

GO to G4

G4 CHECK ACM (AUDIO CONTROL MODULE) FOR PROPER OPERATION

Ignition OFF.

Disconnect and inspect all ACM connectors.

Repair:
- corrosion (clean the module terminals or install new connectors or terminals)
- damaged or bent terminals (install new terminals or pins)
- backed-out pins (install new pins as necessary)

Connect the ACM connectors. Make sure they are fully seated and locked.

Operate the system and determine if the concern is still present.

Is the concern still present?

Yes

No	The system is currently operating correctly. The concern may have been caused by module connections. ADDRESS the root cause of any connector or terminal issues.

LHF door speaker inoperative

For wiring diagrams and connector information, refer to Cell 130 of the Wiring Diagrams.

Normal Operation and Fault Symptoms

The LHF door speaker and the LHF door tweeter share the same audio signal.

DTC Fault Trigger Conditions

Trouble Code	Description	Fault Trigger Conditions	Diagnostic Trouble Code Type
B1A01:01	Speaker No. 1: General Electrical Failure	The ACM sets this DTC when it detects a fault in the LHF door speaker or LHF door tweeter circuits.	On demand
B1A01:11	Speaker No. 1: Short to Ground	The ACM sets this DTC when it detects a short to ground on the LHF door speaker or LHF door tweeter circuit. If DTC B1A01:11 is set, the speaker output is disabled.	Continuous and on demand
B1A01:12	Speaker No. 1: Short to Battery	The ACM sets this DTC when it detects a short to voltage on the LHF door speaker or LHF door tweeter circuit. If DTC B1A01:12 is set, the speaker output is disabled.	Continuous and on demand
B1A01:13	Speaker No. 1: Open Circuit	The ACM sets this DTC when it detects an open in the LHF door speaker circuits.	On demand

Possible Sources

Speaker
Wiring, Terminals or Connectors
ACM

DIAGNOSTIC PINPOINT TEST H: LHF (LEFT-HAND FRONT) DOOR SPEAKER INOPERATIVE

H1 CHECK THE LEFT FRONT (LF) DOOR SPEAKER AUDIO SIGNAL

Ignition OFF.

Disconnect the LHF door speaker C536.

Operate the audio system in AM/FM mode.

Action:
Click to display the connectors

Positive lead Measurement/Action Negative lead

C536-1 C536-4

Is there AC voltage fluctuation?

Yes

INSTALL a new LHF door speaker.
REFER TO: Speaker in Front Door (415-00A Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, Removal and Installation).

GO to H2

H2 CHECK THE LEFT FRONT (LF) DOOR SPEAKER AUDIO SIGNAL FOR SHORT TO VOLTAGE

Ignition OFF.

Disconnect: ACM C240A.

The ignition is on.

Action:
Click to display the connectors

Positive lead Measurement/Action Negative lead

C536-1 Ground

C536-4 Ground

Is there voltage present?

Yes

REPAIR the faulty circuit.

GO to H3

H3 CHECK THE LEFT FRONT (LF) DOOR SPEAKER AUDIO SIGNAL FOR SHORT TO GROUND

Ignition OFF.

Action:
Click to display the connectors

Positive lead Measurement/Action Negative lead

C536-1 Ground

C536-4 Ground

Is the resistance greater than 10000 ohms?

Yes

GO to H4

No	REPAIR the faulty circuit.

H4 CHECK THE LEFT FRONT (LF) DOOR SPEAKER AUDIO SIGNAL FOR OPEN

Action:
Click to display the connectors

Positive lead Measurement/Action Negative lead

C536-1 C240A-22

C536-4 C240A-10

Is the resistance less than 3 ohms?

Yes

GO to H5

No	REPAIR the faulty circuit.

H5 CHECK THE LEFT FRONT (LF) DOOR SPEAKER AUDIO SIGNAL FOR SHORT TOGETHER

Action:
Click to display the connectors

Positive lead Measurement/Action Negative lead

C536-1 C536-4

Is the resistance greater than 10000 Ohms?

Yes

GO to H6

No	REPAIR the faulty circuit.

H6 CHECK THE ACM (AUDIO MANAGEMENT MODULE FRONT) OPERATION

Disconnect and inspect all ACM connectors.

Repair:
- corrosion (clean the module terminals or install new connectors or terminals)
- damaged or bent terminals (install new terminals or pins)
- backed-out pins (install new pins as necessary)

Connect the ACM connectors. Make sure they are fully seated and locked.

Operate the system and determine if the concern is still present.

Is the concern still present?

Yes

No	The system is currently operating correctly. The concern may have been caused by module connections. ADDRESS the root cause of any connector or terminal issues.

LHF door tweeter speaker inoperative

For wiring diagrams and connector information, refer to Cell 130 of the Wiring Diagrams.

Normal Operation and Fault Symptoms

The LHF door speaker and the LHF door tweeter share the same audio signal.

DTC Fault Trigger Conditions

Trouble Code	Description	Fault Trigger Conditions	Diagnostic Trouble Code Type
B1A01:01	Speaker No. 1: General Electrical Failure	The ACM sets this DTC when it detects a fault in the LHF door speaker or LHF door tweeter circuits.	On demand
B1A01:11	Speaker No. 1: Short to Ground	The ACM sets this DTC when it detects a short to ground on the LHF door speaker or LHF door tweeter circuit. If DTC B1A01:11 is set, the speaker output is disabled.	Continuous and on demand
B1A01:12	Speaker No. 1: Short to Battery	The ACM sets this DTC when it detects a short to voltage on the LHF door speaker or LHF door tweeter circuit. If DTC B1A01:12 is set, the speaker output is disabled.	Continuous and on demand

Possible Sources

Speaker
Wiring, Terminals or Connectors

DIAGNOSTIC PINPOINT TEST I: LHF (LEFT-HAND FRONT) DOOR SPEAKER INOPERATIVE

I1 CHECK THE LEFT FRONT (LF) DOOR SPEAKER

Ignition OFF.

Operate the audio system in AM/FM mode.

Is the LHF door speaker operating correctly?

Yes

GO to I2.

No	GO to Pinpoint Test H

I2 CHECK THE LEFT FRONT (LF) DOOR TWEETER AUDIO SIGNAL

Ignition OFF.

Disconnect the LHF door tweeter C513.

Operate the audio system in AM/FM mode.

Action:
Click to display the connectors

Positive lead Measurement/Action Negative lead

C513-1 C513-3

Is there AC voltage fluctuation?

Yes

INSTALL a new LHF door tweeter.
REFER TO: Tweeter Speaker in Front Door (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen, Removal and Installation).

GO to I3

I3 CHECK THE LEFT FRONT (LF) DOOR TWEETER AUDIO SIGNAL FOR SHORT TO VOLTAGE

Ignition OFF.

Disconnect the LHF door speaker C536.

The ignition is on.

Action:
Click to display the connectors

Positive lead Measurement/Action Negative lead

C513-1 Ground

C513-3 Ground

Is there voltage present?

Yes

REPAIR the faulty circuit.

GO to I4

I4 CHECK THE LEFT FRONT (LF) DOOR TWEETER AUDIO SIGNAL FOR SHORT TO GROUND

Ignition OFF.

Action:
Click to display the connectors

Positive lead Measurement/Action Negative lead

C513-1 Ground

C513-3 Ground

Is the resistance greater than 10000 ohms?

Yes

GO to I5

No	REPAIR the faulty circuit.

I5 CHECK THE LEFT FRONT (LF) DOOR TWEETER AUDIO SIGNAL FOR OPEN

Action:
Click to display the connectors

Positive lead Measurement/Action Negative lead

C513-1 C536-2

C513-3 C536-3

Is the resistance less than 3 ohms?

Yes

GO to I6

No	REPAIR the faulty circuit.

I6 CHECK THE LEFT FRONT (LF) DOOR TWEETER AUDIO SIGNAL FOR SHORT TOGETHER

Action:
Click to display the connectors

Positive lead Measurement/Action Negative lead

C513-1 C513-3

Is the resistance greater than 10000 Ohms?

Yes

INSTALL a new LHF door speaker.
REFER TO: Speaker in Front Door (415-00A Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, Removal and Installation).

No	REPAIR the faulty circuit.

RHF door speaker inoperative

For wiring diagrams and connector information, refer to Cell 130 of the Wiring Diagrams.

Normal Operation and Fault Symptoms

The RHF door speaker and the RHF door tweeter use the same audio signal.

DTC Fault Trigger Conditions

Trouble Code	Description	Fault Trigger Conditions	Diagnostic Trouble Code Type
B1A02:01	Speaker No. 2: General Electrical Failure	The ACM sets this DTC when it detects a malfunction in the right-front door high-frequency speaker circuits.	On demand
B1A02:11	Speaker No. 2: Short to Ground	The ACM sets this DTC when it detects a short to ground on the RHF door speaker or RHF door tweeter circuit. If DTC B1A02:11 is set, the speaker output is disabled.	Continuous and on demand
B1A02:12	Speaker No. 2: Short to Battery	The ACM sets this DTC when it detects a short to voltage on the RHF door speaker or RHF door tweeter circuit. If DTC B1A02:12 is set, the speaker output is disabled.	Continuous and on demand
B1A02:13	Speaker No. 2: Open Circuit	The ACM sets this DTC when it detects an open in the RHF door speaker circuits.	On demand

Possible Sources

Speaker
Wiring, Terminals or Connectors
ACM

PINPOINT TEST J: RHF (RIGHT FRONT) DOOR SPEAKER INOPERATIVE

J1 CHECK THE AUDIO SIGNAL TO THE RHF (RIGHT FRONT) DOOR SPEAKER

Ignition OFF.

Disconnect: RHF Door Speaker C628.

Operate the audio system in AM/FM mode.

Action:
Click to display the connectors

Positive lead Measurement/Action Negative lead

C628-1 C628-4

Is there AC voltage fluctuation?

Yes

INSTALL a new RHF door speaker.
REFER TO: Front Door Speaker (415-00A Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, Removal and Installation).

GO to J2

J2 CHECK THE AUDIO SIGNALS TO THE RHF (RIGHT FRONT) DOOR SPEAKER FOR A SHORT TO VOLTAGE

Ignition OFF.

Disconnect: ACM C240A.

The ignition is on.

Action:
Click to display the connectors

Positive lead Measurement/Action Negative lead

C628-1 Ground

C628-4 Ground

Is there voltage present?

Yes

REPAIR the faulty circuit.

GO to J3

J3 CHECK THE AUDIO SIGNALS TO THE RHF (RIGHT FRONT) DOOR SPEAKER FOR A SHORT TO GROUND

Ignition OFF.

Action:
Click to display the connectors

Positive lead Measurement/Action Negative lead

C628-1 Ground

C628-4 Ground

Is the resistance greater than 10000 ohms?

Yes

GO to J4

No	REPAIR the faulty circuit.

J4 CHECK THE AUDIO SIGNALS TO THE RHF (RIGHT FRONT) DOOR SPEAKER FOR AN OPEN

Action:
Click to display the connectors

Positive lead Measurement/Action Negative lead

C628-1 C240A-23

C628-4 C240A-11

Is the resistance less than 3 ohms?

Yes

GO to J5

No	REPAIR the faulty circuit.

J5 CHECK THE AUDIO SIGNALS TO THE RHF (RIGHT FRONT) DOOR SPEAKER FOR A SHORT TO EACH OTHER

Action:
Click to display the connectors

Positive lead Measurement/Action Negative lead

C628-1 C628-4

Is the resistance greater than 10000 Ohms?

Yes

GO to J6

No	REPAIR the faulty circuit.

J6 CHECK THE ACM (AUDIO CONTROL MODULE) FOR PROPER OPERATION

Ignition OFF.

Disconnect and inspect all ACM connectors.

Repair:
- corrosion (clean the module terminals or install new connectors or terminals)
- damaged or bent terminals (install new terminals or pins)
- backed-out pins (install new pins as necessary)

Connect the ACM connectors. Make sure they are fully seated and locked.

Operate the system and determine if the concern is still present.

Is the concern still present?

Yes

No	The system is currently operating correctly. The concern may have been caused by module connections. ADDRESS the root cause of any connector or terminal issues.

RHF door tweeter speaker inoperative

For wiring diagrams and connector information, refer to Cell 130 of the Wiring Diagrams.

Normal Operation and Fault Symptoms

The RHF door speaker and the RHF door tweeter use the same audio signal.

DTC Fault Trigger Conditions

Trouble Code	Description	Fault Trigger Conditions	Diagnostic Trouble Code Type
B1A02:01	Speaker No. 2: General Electrical Failure	The ACM sets this DTC when it detects a malfunction in the right-front door high-frequency speaker circuits.	On demand
B1A02:11	Speaker No. 2: Short to Ground	The ACM sets this DTC when it detects a short to ground on the RHF door speaker or RHF door tweeter circuit. If DTC B1A02:11 is set, the speaker output is disabled.	Continuous and on demand
B1A02:12	Speaker No. 2: Short to Battery	The ACM sets this DTC when it detects a short to voltage on the RHF door speaker or RHF door tweeter circuit. If DTC B1A02:12 is set, the speaker output is disabled.	Continuous and on demand

Possible Sources

Speaker
Wiring, Terminals or Connectors

PINPOINT TEST K: RHF (RIGHT FRONT) DOOR TWEETER INOPERATIVE

K1 CHECK THE RHF (RIGHT FRONT) DOOR SPEAKER

Ignition OFF.

Operate the audio system in AM/FM mode.

Is the RHF door speaker operating correctly?

Yes

GO to K2

No	GO to Pinpoint Test J

K2 CHECK THE AUDIO SIGNAL TO THE RHF (RIGHT FRONT) DOOR TWEETER SPEAKER

Ignition OFF.

Disconnect: RHF door tweeter speaker C613.

Operate the audio system in AM/FM mode.

Action:
Click to display the connectors

Positive lead Measurement/Action Negative lead

C613-1 C613-3

Is there AC voltage fluctuation?

Yes

INSTALL a new RHF door tweeter speaker.
REFER TO: Front Door Tweeter Speaker (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen, Removal and Installation).

GO to K3

K3 CHECK THE AUDIO SIGNALS TO THE RHF (RIGHT FRONT) DOOR TWEETER SPEAKER FOR A SHORT TO VOLTAGE

Ignition OFF.

Disconnect: RHF Door Speaker C628.

The ignition is on.

Action:
Click to display the connectors

Positive lead Measurement/Action Negative lead

C613-1 Ground

C613-3 Ground

Is there voltage present?

Yes

REPAIR the faulty circuit.

GO to K4

K4 CHECK THE AUDIO SIGNALS TO THE RHF (RIGHT FRONT) DOOR TWEETER SPEAKER FOR A SHORT TO GROUND

Ignition OFF.

Action:
Click to display the connectors

Positive lead Measurement/Action Negative lead

C613-1 Ground

C613-3 Ground

Is the resistance greater than 10000 ohms?

Yes

GO to K5

No	REPAIR the faulty circuit.

K5 CHECK THE AUDIO SIGNALS TO THE RHF (RIGHT FRONT) DOOR TWEETER SPEAKER FOR AN OPEN

Action:
Click to display the connectors

Positive lead Measurement/Action Negative lead

C613-1 C628-2

C613-3 C628-3

Is the resistance less than 3 ohms?

Yes

GO to K6

No	REPAIR the faulty circuit.

K6 CHECK THE AUDIO SIGNALS TO THE RHF (RIGHT FRONT) DOOR TWEETER SPEAKER FOR A SHORT TO EACH OTHER

Action:
Click to display the connectors

Positive lead Measurement/Action Negative lead

C613-1 C613-3

Is the resistance greater than 10000 Ohms?

Yes

INSTALL a new RHF door speaker.
REFER TO: Front Door Speaker (415-00A Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, Removal and Installation).

No	REPAIR the faulty circuit.

Right door speaker inoperative

For wiring diagrams and connector information, refer to Cell 130 of the Wiring Diagrams.

Normal Operation and Fault Symptoms

DTC Fault Trigger Conditions

Trouble Code	Description	Fault Trigger Conditions	Diagnostic Trouble Code Type
B1A03:01	Speaker No. 3: General Electrical Failure	The ACM sets this DTC when it detects a malfunction in the right door speaker circuits.	On demand
B1A03:11	Speaker No. 3: Short to Ground	The ACM sets this DTC when it detects a short to ground in the right door speaker circuits. If DTC B1A03:11 is set, the speaker output is disabled.	Continuous and on demand
B1A03:12	Speaker No. 3: Short to Battery	The ACM sets this DTC when it detects a short to voltage in the right door speaker circuits. If DTC B1A03:12 is set, the speaker output is disabled.	Continuous and on demand
B1A03:13	Speaker No. 3: Open Circuit	The ACM sets this DTC when it detects an open in the right door speaker circuits.	On demand

Possible Sources

Speaker
Wiring, Terminals or Connectors
ACM

PINPOINT TEST L: RHR (RIGHT REAR) DOOR SPEAKER INOPERATIVE

L1 CHECK THE AUDIO SIGNAL TO THE RIGHT REAR DOOR SPEAKER

Ignition OFF.

Disconnect: Right Door Speaker C802.

Operate the audio system in AM/FM mode.

Action:
Click to display the connectors

Positive lead Measurement/Action Negative lead

C802-1 C802-4

Is there AC voltage fluctuation?

Yes

INSTALL a new right door speaker.
REFER TO: Rear Door Speaker (415-00A Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, Removal and Installation).

GO to L2

L2 CHECK THE AUDIO SIGNALS TO THE RIGHT REAR DOOR SPEAKER FOR A SHORT TO VOLTAGE

Ignition OFF.

Disconnect: ACM C240A.

The ignition is on.

Action:
Click to display the connectors

Positive lead Measurement/Action Negative lead

C802-1 Ground

C802-4 Ground

Is there voltage present?

Yes

REPAIR the faulty circuit.

GO to L3

L3 CHECK THE AUDIO SIGNALS TO THE RIGHT REAR DOOR SPEAKER FOR A SHORT TO GROUND

Ignition OFF.

Action:
Click to display the connectors

Positive lead Measurement/Action Negative lead

C802-1 Ground

C802-4 Ground

Is the resistance greater than 10000 ohms?

Yes

GO to L4

No	REPAIR the faulty circuit.

L4 CHECK THE AUDIO SIGNALS TO THE RIGHT REAR DOOR SPEAKER FOR AN OPEN

Action:
Click to display the connectors

Positive lead Measurement/Action Negative lead

C802-1 C240A-24

C802-4 C240A-12

Is the resistance less than 3 ohms?

Yes

GO to L5

No	REPAIR the faulty circuit.

L5 CHECK THE AUDIO SIGNALS TO THE RIGHT REAR DOOR SPEAKER FOR A SHORT TO EACH OTHER

Action:
Click to display the connectors

Positive lead Measurement/Action Negative lead

C802-1 C802-4

Is the resistance greater than 10000 Ohms?

Yes

GO to L6

No	REPAIR the faulty circuit.

L6 CHECK THE ACM (FRONT AUDIO CONTROL MODULE) FOR PROPER OPERATION

Disconnect and inspect all ACM connectors.

Repair:
- corrosion (clean the module terminals or install new connectors or terminals)
- damaged or bent terminals (install new terminals or pins)
- backed-out pins (install new pins as necessary)

Connect the ACM connectors. Make sure they are fully seated and locked.

Operate the system and determine if the concern is still present.

Is the concern still present?

Yes

No	The system is currently operating correctly. The concern may have been caused by module connections. ADDRESS the root cause of any connector or terminal issues.

Left door speaker inoperative

For wiring diagrams and connector information, refer to Cell 130 of the Wiring Diagrams.

Normal Operation and Fault Symptoms

DTC Fault Trigger Conditions

Trouble Code	Description	Fault Trigger Conditions	Diagnostic Trouble Code Type
B1A04:01	Speaker No. 4: General Electrical Failure	The ACM sets this DTC when it detects a malfunction in the left door speaker circuits.	On demand
B1A04:11	Speaker No. 4: Short to Ground	The ACM sets this DTC when it detects a short to ground in the LHR door speaker circuits. If DTC B1A04:11 is set, the speaker output is disabled.	Continuous and on demand
B1A04:12	Speaker No. 4: Short to Battery	The ACM sets this DTC when it detects a short to voltage in the LHR door speaker circuits. If DTC B1A04:12 is set, the speaker output is disabled.	Continuous and on demand
B1A04:13	Speaker No. 4: Open Circuit	The ACM sets this DTC when it detects an open in the left door speaker circuits.	On demand

Possible Sources

Speaker
Wiring, Terminals or Connectors
ACM

PINPOINT TEST M: LHR (LEFT REAR) DOOR SPEAKER INOPERATIVE

M1 CHECK THE AUDIO SIGNAL TO THE LEFT REAR DOOR SPEAKER

Ignition OFF.

Disconnect: Left Door Speaker C702.

Operate the audio system in AM/FM mode.

Action:
Click to display the connectors

Positive lead Measurement/Action Negative lead

C702-1 C702-4

Is there AC voltage fluctuation?

Yes

INSTALL a new LHR door speaker.
REFER TO: Rear Door Speaker (415-00A Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, Removal and Installation).

GO to M2

M2 CHECK THE AUDIO SIGNALS TO THE LEFT REAR DOOR SPEAKER FOR A SHORT TO VOLTAGE

Ignition OFF.

Disconnect: ACM C240A.

The ignition is on.

Action:
Click to display the connectors

Positive lead Measurement/Action Negative lead

C702-1 Ground

C702-4 Ground

Is there voltage present?

Yes

REPAIR the faulty circuit.

GO to M3

M3 CHECK THE AUDIO SIGNALS TO THE LEFT REAR DOOR SPEAKER FOR A SHORT TO GROUND

Ignition OFF.

Action:
Click to display the connectors

Positive lead Measurement/Action Negative lead

C702-1 Ground

C702-4 Ground

Is the resistance greater than 10000 ohms?

Yes

GO to M4

No	REPAIR the faulty circuit.

M4 CHECK THE AUDIO SIGNALS TO THE LEFT REAR DOOR SPEAKER FOR AN OPEN

Action:
Click to display the connectors

Positive lead Measurement/Action Negative lead

C702-1 C240A-21

C702-4 C240A-9

Is the resistance less than 3 ohms?

Yes

GO to M5

No	REPAIR the faulty circuit.

M5 CHECK THE AUDIO SIGNALS TO THE LEFT REAR DOOR SPEAKER FOR A SHORT TO EACH OTHER

Action:
Click to display the connectors

Positive lead Measurement/Action Negative lead

C702-1 C702-4

Is the resistance greater than 10000 Ohms?

Yes

GO to M6

No	REPAIR the faulty circuit.

M6 CHECK THE ACM (FRONT AUDIO CONTROL MODULE) FOR PROPER OPERATION

Disconnect and reconnect all ACM connectors.

Repair:
- corrosion (clean the module terminals or install new connectors or terminals)
- damaged or bent terminals (install new terminals or pins)
- backed-out pins (install new pins as necessary)

Connect the ACM connectors. Make sure they are fully seated and locked.

Operate the system and determine if the concern is still present.

Is the concern still present?

Yes

No	The system is currently operating correctly. The concern may have been caused by module connections. ADDRESS the root cause of any connector or terminal issues.

All APIM mono outputs are inoperative or operate incorrectly

For wiring diagrams and connector information, refer to Cell 130 of the Wiring Diagrams.

Normal Operation and Fault Symptoms

Possible Sources

Wiring, Terminals or Connectors
APIM
ACM

PINPOINT TEST N: ALL APIM (AUDIO PROCESSING AND INTERFACE MODULE) MONO OUTPUTS INOPERATIVE OR INCORRECT

N1 CHECK FOR AC (ALTERNATING CURRENT) VOLTAGE SIGNAL AT THE APIM (SYNC MODULE) MONO OUTPUT CIRCUITS TO THE ACM (FRONT AUDIO CONTROL MODULE)

NOTICE: This precision test step directs test circuits using the back probing method. Use the Back Probe Tool POM6411. Do not force test leads or other probes into the connectors. Use proper care to avoid damaging the connector terminal, while ensuring a good electrical contact with the circuit or terminal. Failure to follow these instructions may damage the wiring, terminals or connectors and may result in subsequent electrical faults.

Access the faceplate diagnostics.
REFER TO: Faceplate Diagnostics (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen, General Procedures).

During back probing of the ACM C240B, measure the AC voltage while performing the Tones test.
Click to display the connectors

Positive lead Measurement/Action Negative lead

C240B-8 C240B-21

Is the AC voltage within 2.8-4.6 V during the Mono Alert 1 and Mono Alert 2 test?

Yes

GO to N7

GO to N2

N2 CHECK APIM (SYNC MODULE) MONO OUTPUT CIRCUITS TO ACM (FRONT AUDIO CONTROL MODULE) FOR SHORT TO VOLTAGE

Ignition OFF.

Disconnect: ACM C240B.

Disconnect: APIM C2383A.

The ignition is on.

Action:
Click to display the connectors

Positive lead Measurement/Action Negative lead

C240B-8 Ground

C240B-21 Ground

Is there voltage present?

Yes

REPAIR the faulty circuit.

GO to N3

N3 CHECK APIM (SYNC MODULE) MONO OUTPUT CIRCUITS TO ACM (FRONT AUDIO CONTROL MODULE) FOR SHORT TO GROUND

Ignition OFF.

Action:
Click to display the connectors

Positive lead Measurement/Action Negative lead

C240B-8 Ground

C240B-21 Ground

Is the resistance greater than 10000 ohms?

Yes

GO to N4

No	REPAIR the faulty circuit.

N4 CHECK APIM (SYNC MODULE) MONO OUTPUT CIRCUITS TO ACM (FRONT AUDIO CONTROL MODULE) FOR OPEN

Action:
Click to display the connectors

Positive lead Measurement/Action Negative lead

C240B-8 C2383A-3

C240B-21 C2383A-4

Is the resistance less than 3 ohms?

Yes

GO to N5

No	REPAIR the faulty circuit.

N5 CHECK APIM (SYNC MODULE) MONO OUTPUT CIRCUITS TO ACM (FRONT AUDIO CONTROL MODULE) FOR SHORT TOGETHER

Action:
Click to display the connectors

Positive lead Measurement/Action Negative lead

C240B-8 C240B-21

Is the resistance greater than 10000 Ohms?

Yes

GO to N6

No	REPAIR the faulty circuit.

N6 CHECK APIM (SYNC MODULE) FOR PROPER OPERATION

Disconnect and inspect the APIM connector.

Repair:
- Corrosion (clean the module terminals or install new connectors or terminals)
- Damaged or bent terminals (install new terminals or pins)
- Backed-out pins (install new pins as necessary)

Reconnect the APIM connector. Make sure it is properly seated and latched.

Operate the system and determine if the concern is still present.

Is the concern still present?

Yes

PERFORM THE FDRS PROGRAM

NOTE: This procedure must be performed using FDRS. Do not clear DTCs until the FDRS procedure is complete.
To complete the diagnosis, go to the FDRS Step-by-Step Procedure tab and perform the SYNC procedure.

No	The system is currently operating correctly. The concern may have been caused by module connections. ADDRESS the root cause of any connector or terminal issues.

N7 CHECK ACM (FRONT AUDIO CONTROL MODULE) FOR PROPER OPERATION

Ignition OFF.

Disconnect and inspect all ACM connectors.

Repair:
- Corrosion (clean the module terminals or install new connectors or terminals)
- Damaged or bent terminals (install new terminals or pins)
- Backed-out pins (install new pins as necessary)

Connect the ACM connectors. Make sure they are fully seated and locked.

Operate the system and determine if the concern is still present.

Is the concern still present?

Yes

CHECK OASIS for any applicable Technical Service Bulletins (TSBs). If a TSB exists for this concern, discontinue this test and follow the TSB instructions. If no TSBs apply to this concern, INSTALL a new ACM.
REFER TO: Front Audio Control Module (ACM) (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen, Removal and Installation).

No	The system is currently operating correctly. The concern may have been caused by module connections. ADDRESS the root cause of any connector or terminal issues.

All APIM stereo outputs are inoperative or operate incorrectly

For wiring diagrams and connector information, refer to Cell 130 of the Wiring Diagrams.

Normal Operation and Fault Symptoms

REFER TO: Information and Entertainment System – System Operation and Component Description (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen, Description and Operation).
See Bluetooth Mode, SYNC® System, USB Mode, ACM, APIM and USB Hub.

Possible Sources

Wiring, Terminals or Connectors
APIM
ACM

PINPOINT TEST O: ALL APIM (AUDIO PROCESSING AND INTERFACE MODULE) STEREO OUTPUTS INOPERATIVE OR INCORRECT

O1 CHECK FOR AC (ALTERNATING CURRENT) VOLTAGE SIGNAL ON APIM (SYNC MODULE) STEREO OUTPUT CIRCUITS TO ACM (FRONT AUDIO CONTROL MODULE)

Access the faceplate diagnostics.
REFER TO: Faceplate Diagnostics (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen, General Procedures).

During back probing of the ACM C240B, measure the AC voltage while performing the Tones test.
Click to display the connectors
Stereo Left

Positive lead Measurement/Action Negative lead

C240B-12 C240B-25

Click to display the connectors
Stereo Right

Positive lead Measurement/Action Negative lead

C240B-13 C240B-26

Is the AC voltage within 2.8-4.6 V when the right and left stereo channels are checked?

Yes

GO to O7

GO to O2

O2 CHECK APIM (SYNC MODULE) STEREO OUTPUT CIRCUITS TO ACM (FRONT AUDIO CONTROL MODULE) FOR SHORT TO VOLTAGE

Ignition OFF.

Disconnect: ACM C240B.

Disconnect: APIM C2383A.

The ignition is on.

Action:
Click to display the connectors
Stereo Left

Positive lead Measurement/Action Negative lead

C240B-12 Ground

C240B-25 Ground

Click to display the connectors
Stereo Right

Positive lead Measurement/Action Negative lead

C240B-13 Ground

C240B-26 Ground

Is there voltage present?

Yes

REPAIR the faulty circuit.

GO to O3

O3 CHECK APIM (SYNC MODULE) STEREO OUTPUT CIRCUITS TO ACM (FRONT AUDIO CONTROL MODULE) FOR SHORT TO GROUND

Ignition OFF.

Action:
Click to display the connectors
Stereo Left

Positive lead Measurement/Action Negative lead

C240B-12 Ground

C240B-25 Ground

Click to display the connectors
Stereo Right

Positive lead Measurement/Action Negative lead

C240B-13 Ground

C240B-26 Ground

Is the resistance greater than 10000 ohms?

Yes

GO to O4

No	REPAIR the faulty circuit.

O4 CHECK APIM (SYNC MODULE) STEREO OUTPUT CIRCUITS TO ACM (FRONT AUDIO CONTROL MODULE) FOR OPEN

Action:
Click to display the connectors
Stereo Left

Positive lead Measurement/Action Negative lead

C240B-12 C2383A-23

C240B-25 C2383A-24

Click to display the connectors
Stereo Right

Positive lead Measurement/Action Negative lead

C240B-13 C2383A-25

C240B-26 C2383A-26

Is the resistance less than 3 ohms?

Yes

GO to O5

No	REPAIR the faulty circuit.

O5 CHECK APIM (SYNC MODULE) STEREO OUTPUT CIRCUITS TO ACM (FRONT AUDIO CONTROL MODULE) FOR SHORT TOGETHER

Action:
Click to display the connectors

Positive lead Measurement/Action Negative lead

C240B-12 C240B-13

C240B-12 C240B-25

C240B-12 C240B-26

C240B-13 C240B-25

C240B-13 C240B-26

C240B-25 C240B-26

Is the resistance greater than 10000 ohms?

Yes

GO to O6

No	REPAIR the faulty circuit.

O6 CHECK APIM (SYNC MODULE) FOR PROPER OPERATION

Ignition OFF.

Disconnect and inspect the APIM connector.

Repair:
- Corrosion (clean the module terminals or install new connectors or terminals)
- Damaged or bent terminals (install new terminals or pins)
- Backed-out pins (install new pins as necessary)

Reconnect the APIM connector. Make sure it is properly seated and latched.

Operate the system and determine if the concern is still present.

Is the concern still present?

Yes

PERFORM THE FDRS PROGRAM

NOTE: This procedure must be performed using FDRS. Do not clear DTCs until the FDRS procedure is complete.
To complete the diagnosis, go to the FDRS Step-by-Step Procedure tab and perform the SYNC procedure.

No	The system is currently operating correctly. The concern may have been caused by module connections. ADDRESS the root cause of any connector or terminal issues.

O7 CHECK ACM (FRONT AUDIO CONTROL MODULE) FOR PROPER OPERATION

Ignition OFF.

Disconnect and inspect all ACM connectors.

Repair:
- Corrosion (clean the module terminals or install new connectors or terminals)
- Damaged or bent terminals (install new terminals or pins)
- Backed-out pins (install new pins as necessary)

Connect the ACM connectors. Make sure they are fully seated and locked.

Operate the system and determine if the concern is still present.

Is the concern still present?

Yes

No	The system is currently operating correctly. The concern may have been caused by module connections. ADDRESS the root cause of any connector or terminal issues.

APIM does not recognize voice commands, and outgoing audio is not transmitted during a phone call

For wiring diagrams and connector information, refer to Cell 130 of the Wiring Diagrams.

Normal Operation and Fault Symptoms

DTC Fault Trigger Conditions

Trouble Code	Description	Fault Trigger Conditions	Diagnostic Trouble Code Type
B1D79:11	Microphone Input: Short to Ground	The APIM is set when a short to ground is detected in the microphone circuits.	On demand
B1D79:12	Microphone Input: Short to Battery	The APIM is set when a short to battery voltage is detected in the microphone circuits.	On demand
B1D79:13	Microphone Input: Circuit Open	The APIM is set when an open is detected in the microphone circuits.	On demand

Possible Sources

Wiring, Terminals or Connectors
Microphone
APIM

PINPOINT TEST P: APIM (AUDIO PROCESSING AND INTERFACE MODULE) DOES NOT RECOGNIZE VOICE COMMANDS AND TRANSMIT AUDIO IS NOT HEARD DURING PHONE CALL

P1 CHECK MICROPHONE CIRCUITS FOR CORRECT VOLTAGE

Ignition OFF.

Disconnect: APIM C2383A.

Remove the connector cover for C2383A by carefully releasing the two latches located near the circuit entry point, and sliding the cover out of place.

Back probe: APIM C2383A-12.

Back probe: APIM C2383A-13.

After removing the connector cover for C2383A, carefully reconnect: APIM C2383A.

The ignition is on.

Action:
Click to display the connectors

Positive lead Measurement/Action Negative lead

C2383A-12 C2383A-13

Is the voltage between 1.6 and 6.3 volts?

Yes

GO to P2

GO to Q7

P2 CHECK MICROPHONE RESPONSE TO AUDIO INPUT

Operate the audio system in AM/FM mode.

Measure the AC voltage while increasing and decreasing the audio system volume.
Click to display the connectors

Positive lead Measurement/Action Negative lead

C2383A-12 C2383A-13

Is there a fluctuating AC voltage that increases when the system audio volume is increased and decreases when the audio system volume is decreased?

Yes

GO to Q7

GO to P3

P3 CHECK MICROPHONE CIRCUITS FOR SHORT TO VOLTAGE

Ignition OFF.

Disconnect: APIM C2383A and reinstall the connector cover.

The ignition is on.

Action:
Click to display the connectors

Positive lead Measurement/Action Negative lead

C2383A-12 Ground

C2383A-13 Ground

Is there voltage present?

Yes

REPAIR the faulty circuit.

GO to P4

P4 CHECK MICROPHONE CIRCUITS FOR SHORT TO GROUND

Ignition OFF.

Action:
Click to display the connectors

Positive lead Measurement/Action Negative lead

C2383A-12 Ground

C2383A-13 Ground

Is the resistance greater than 10000 ohms?

Yes

GO to P5

No	REPAIR the faulty circuit.

P5 CHECK MICROPHONE CIRCUITS FOR OPEN

Disconnect: Microphone C9045 for vehicles with overhead console.

Disconnect: Microphone C9221 for vehicles without overhead console.

Click to display the connectors

For vehicles with overhead console, measure:

Positive lead	Measurement/Action	Negative lead
C2383A-12		C9045-1
C2383A-13		C9045-2

Click to display the connectors

For vehicles without overhead console, measure:

Positive lead	Measurement/Action	Negative lead
C2383A-12		C9221-2
C2383A-13		C9221-3

Is the resistance less than 3 ohms?

Yes

GO to P6

No	REPAIR the faulty circuit.

P6 CHECK MICROPHONE CIRCUITS FOR SHORT TOGETHER

Action:
Click to display the connectors

Positive lead Measurement/Action Negative lead

C2383A-12 C2383A-13

Is the resistance greater than 10000 Ohms?

Yes

Install a new microphone.
REFERENCE: Microphone (415-00B Information Display System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen, Removal and Installation).

No	REPAIR the faulty circuit.

P7 CHECK APIM (SYNC MODULE) FOR PROPER OPERATION

Ignition OFF.

Disconnect and inspect the APIM connector.

Repair:
- Corrosion (clean the module terminals or install new connectors or terminals)
- Damaged or bent terminals (install new terminals or pins)
- Backed-out pins (install new pins as necessary)

Reconnect the APIM connector. Make sure it is properly seated and latched.

Operate the system and determine if the concern is still present.

Is the concern still present?

Yes

PERFORM THE FDRS PROGRAM

NOTE: This procedure must be performed using FDRS. Do not clear DTCs until the FDRS procedure is complete.
To complete the diagnosis, go to the FDRS Step-by-Step Procedure tab and perform the SYNC procedure.

No	The system is currently operating correctly. The concern may have been caused by module connections. ADDRESS the root cause of any connector or terminal issues.

USB hub is inoperative or operates incorrectly

For wiring diagrams and connector information, refer to Cell 130 of the Wiring Diagrams.

Normal Operation and Fault Symptoms

DTC Fault Trigger Conditions

Trouble Code	Description	Fault Trigger Conditions	Diagnostic Trouble Code Type
B1252:11	USB Port: Short to Ground	Set by the APIM when a short to ground or an overcurrent condition is detected on the USB cable.	Continuous and on demand
B1252:13	USB Port: Circuit Open	Set by the APIM when an open USB cable is detected, or when an open or short circuit in the USB hub power or ground circuits results in loss of power to the USB hub.	On demand
B14FD:11	Multimedia External Control Connection: Circuit Short to Ground	APIM is set when a short to ground is detected on the USB hub power circuit for more than one second during normal operation.	Continuous

Possible Sources

USB Hub
Customer Device
Wiring, Terminals or Connectors
USB Cable
APIM

PINPOINT TEST Q: USB (UNIVERSAL SERIAL BUS) HUB INOPERATIVE OR INCORRECT

Q1 OBSERVE USB (UNIVERSAL SERIAL BUS) HUB ILLUMINATION

The ignition is on.

Check if the USB hub illumination operates correctly.

Does the USB hub illumination operate correctly?

Yes

• If the hub contains two USB ports, GO to Q2.
• If the hub contains one USB port, GO to Q3.

• If the hub contains two USB ports and only one port illuminates, INSTALL a new USB hub.
REFER TO: Universal Serial Bus (USB) Hub (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen, Removal and Installation). • If the USB hub illumination does not operate at all, GO to Q5.

Q2 RESTART APIM (SYNC MODULE) AND OBSERVE BOTH USB (UNIVERSAL SERIAL BUS) PORTS

Disconnect all devices connected to the USB hub.

Press and hold the SEEK UP and POWER buttons on the FCIM simultaneously for approximately 10 seconds. The touchscreen goes black before the startup sequence begins.

After the restart is complete, connect the MIT 105-00120 to the USB hub.

Select USB mode on the MIT.

Operate the audio system in USB mode and observe the audio output.

Disconnect the MIT 105-00120 from the USB hub.

Connect the MIT 105-00120 to another USB port on the USB hub.

Select USB mode on the MIT 105-00120.

Operate the audio system in USB mode and observe the audio output.

Does the USB audio output of the audio system with MIT 105-00120 connected to each USB port operate correctly?

Yes

GO to Q4

• If the audio output is not correct with one USB port, INSTALL a new USB hub.
REFER TO: Universal Serial Bus (USB) Hub (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen, Removal and Installation). • If the audio output is not correct with both USB ports, GO to Q11.

Q3 RESTART APIM (SYNC MODULE) AND OBSERVE THE USB (UNIVERSAL SERIAL BUS) PORT

Disconnect all devices connected to the USB hub.

Press and hold the SEEK UP and POWER buttons on the FCIM simultaneously for approximately 10 seconds. The touchscreen goes black before the startup sequence begins.

After the restart is complete, connect the MIT 105-00120 to the USB hub.

Select USB mode on the MIT.

Operate the audio system in USB mode and observe the audio output.

Does the audio system USB output operate correctly with the MIT 105-00120 connected to the USB port?

Yes

GO to Q4

GO to Q11

Q4 RECHECK THE CUSTOMER DEVICE

Connect a customer device and check the audio output for each USB port.

Does the audio system USB output operate correctly with a customer device connected to each USB port?

Yes

The system now operates correctly. The concern may have been caused by a faulty USB device previously connected to the USB hub, and was corrected by a cold restart of the APIM software with no devices connected.

No	The fault is related to the customer device.

Q5 CHECK THE USB (UNIVERSAL SERIAL BUS) HUB POWER VOLTAGE CIRCUIT

Ignition OFF.

Disconnect the USB hub C3512A.

The ignition is on.

Action:
Click to display the connectors

Positive lead Measurement/Action Negative lead

C3512A-1 Ground

Is the voltage greater than 11 volts?

Yes

GO to Q6

GO to Q7

Q6 CHECK THE USB (UNIVERSAL SERIAL BUS) HUB GROUND CIRCUIT

Action:
Click to display the connectors

Positive lead Measurement/Action Negative lead

C3512A-1 C3512A-4

Is the voltage greater than 11 volts?

Yes

INSTALL a new USB hub.
REFER TO: Universal Serial Bus (USB) Hub (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen, Removal and Installation).

GO to Q7

Q7 CHECK THE USB (UNIVERSAL SERIAL BUS) HUB POWER VOLTAGE AND GROUND CIRCUITS

Ignition OFF.

Disconnect: APIM C2383A.

Action:
Click to display the connectors

Positive lead Measurement/Action Negative lead

C3512A-1 C2383A-8

C3512A-4 C2383A-38

Is the resistance less than 3 ohms?

Yes

GO to Q8

No	REPAIR the faulty circuit.

Q8 CHECK THE USB (UNIVERSAL SERIAL BUS) HUB POWER VOLTAGE AND GROUND CIRCUITS FOR A SHORT TO EACH OTHER

Action:
Click to display the connectors

Positive lead Measurement/Action Negative lead

C3512A-1 C3512A-4

Is the resistance greater than 10000 Ohms?

Yes

GO to Q9

No	REPAIR the faulty circuit.

Q9 CHECK THE USB (UNIVERSAL SERIAL BUS) HUB POWER VOLTAGE CIRCUIT FOR A SHORT TO GROUND

Action:
Click to display the connectors

Positive lead Measurement/Action Negative lead

C3512A-1 Ground

Is the resistance greater than 10000 Ohms?

Yes

GO to Q10

No	REPAIR the circuit.

Q10 CHECK THE USB (UNIVERSAL SERIAL BUS) HUB GROUND CIRCUIT FOR A SHORT TO VOLTAGE

The ignition is on.

Action:
Click to display the connectors

Positive lead Measurement/Action Negative lead

C3512A-4 Ground

Is there voltage present?

Yes

REPAIR the circuit.

GO to Q16

Q11 CHECK THE USB (UNIVERSAL SERIAL BUS) CABLE CONNECTION

Ignition OFF.

Disconnect the USB hub from the APIM built-in USB cable.
REFER TO: SYNC Module [APIM] to Universal Serial Bus (USB) Port Cable (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen, Removal and Installation).

Inspect the USB cables and cable connectors for damage. Remove any debris.

Connect the USB hub to the APIM built-in USB cable. Make sure the connector is correctly installed and locked.

The ignition is on.

Restart the APIM by pressing and holding the SEEK UP and POWER buttons on the FCIM simultaneously for approximately 10 seconds. The touchscreen goes black before the startup sequence begins.

After the restart is complete, connect the MIT 105-00120 to the USB hub.

Select USB mode on the MIT 105-00120.

Operate the audio system in USB mode and observe the audio output.

Does the audio system USB output operate correctly?

Yes

The concern was caused by the built-in USB cable connection. The system now operates correctly.

GO to Q12

Q12 CHECK THE USB (UNIVERSAL SERIAL BUS) CABLE CONNECTION AT THE USB (UNIVERSAL SERIAL BUS) HUB

Ignition OFF.

Disconnect the USB hub from the APIM. Disconnect the USB cable from the USB hub.
REFER TO: Universal Serial Bus (USB) Hub (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen, Removal and Installation).

Inspect the USB cable, the cable connector and the USB hub connector port for damage. Remove any debris.

Connect the USB hub to the APIM. Connect the USB cable to the USB hub. Make sure the connector is correctly installed and locked.

The ignition is on.

Restart the APIM by pressing and holding the SEEK UP and POWER buttons on the FCIM simultaneously for approximately 10 seconds. The touchscreen goes black before the startup sequence begins.

After the restart is complete, connect the MIT 105-00120 to the USB hub.

Select USB mode on the MIT 105-00120.

Operate the audio system in USB mode and observe the audio output.

Does the audio system USB output operate correctly?

Yes

The concern was caused by the USB cable connection to the USB hub. The system now operates correctly.

GO to Q13

Q13 CHECK THE USB (UNIVERSAL SERIAL BUS) CABLE CONNECTION AT THE APIM (SYNC MODULE)

Ignition OFF.

Disconnect the USB cable connection at the APIM.
REFER TO: SYNC Module [APIM] (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen, Removal and Installation).

Inspect the USB cable, the cable connector and the APIM connector port for damage. Remove any debris.

Connect the USB cable to the APIM. Make sure the connector is correctly installed and locked.

The ignition is on.

Restart the APIM by pressing and holding the SEEK UP and POWER buttons on the FCIM simultaneously for approximately 10 seconds. The touchscreen goes black before the startup sequence begins.

After the restart is complete, connect the MIT 105-00120 to the USB hub.

Select USB mode on the MIT 105-00120.

Operate the audio system in USB mode and observe the audio output.

Does the audio system USB output operate correctly?

Yes

The concern was caused by the USB cable being connected to the APIM USB hub. The system is currently operating correctly.

GO to Q14

Q14 CHECK THE USB (UNIVERSAL SERIAL BUS) CABLE OPERATION

Disconnect: USB hub from the APIM. USB cable from the USB hub.
REFER TO: Universal Serial Bus (USB) Hub (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen, Removal and Installation).

Connect: Female Type A 4 Pin to female Mini-B 5 Pin USB 2.0 adapter (Rotunda part number CCMUSB-AF-BF5) or equivalent USB cable to the USB hub.

The ignition is on.

Restart the APIM by pressing and holding the SEEK UP and POWER buttons on the FCIM simultaneously for approximately 10 seconds. The touchscreen goes black before the startup sequence begins.

After the reboot is complete, connect the MIT 105-00120 to the USB adapter.

Select USB mode on the MIT 105-00120.

Operate the audio system in USB mode and observe the audio output.

Does the audio system USB output operate correctly?

Yes

GO to Q15

Q15 ISOLATE THE USB (UNIVERSAL SERIAL BUS) CABLE

Install a new USB cable.
REFER TO: SYNC Module [APIM] to Universal Serial Bus (USB) Port Cable (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen, Removal and Installation).

The ignition is on.

Restart the APIM by pressing and holding the SEEK UP and POWER buttons on the FCIM simultaneously for approximately 10 seconds. The touchscreen goes black before the startup sequence begins.

After the restart is complete, connect the MIT 105-00120 to the USB hub.

Select USB mode on the MIT 105-00120.

Operate the audio system in USB mode and observe the audio output.

Does the audio system USB output operate correctly?

Yes

The system is now operating correctly. The concern was caused by an inoperative USB cable.

GO to Q16

Q16 CHECK THE APIM (SYNC MODULE) FOR PROPER OPERATION

Ignition OFF.

Disconnect and inspect the APIM connector and the associated in-line connectors.

Repair:
- Corrosion (clean the module terminals or install new connectors or terminals)
- Damaged or bent terminals (install new terminals or pins)
- Backed-out pins (install new pins as necessary)

Reconnect the APIM connector and the associated in-line connectors. Make sure they are installed and locked correctly.

Operate the system and determine if the concern is still present.

Is the concern still present?

Yes

CHECK in OASIS for any applicable Technical Service Bulletins (TSBs). If a TSB exists for this concern, STOP this test and FOLLOW the TSB instructions. If no TSB applies to this concern,

PERFORM THE FDRS PROGRAM

NOTE: This procedure must be performed using FDRS. Do not clear DTCs until the FDRS procedure is complete.
To complete the diagnosis, go to the FDRS Step-by-Step Procedure tab and perform the SYNC procedure.

No	The system is currently operating correctly. The concern may have been caused by module connections. ADDRESS the root cause of any connector or terminal issues.

Normal Operation and Fault Symptoms

The 911 Assist feature is used to request help in the event that the airbags have deployed. It only works when a cellular phone is successfully paired and actively communicating with the audio system.

If a message appears stating that 911 Assist is not operational, the concern may be caused by modules not communicating or incorrect PMI procedures.

Possible Sources

911 Assist feature is disabled
Network communication fault
Module Configuration Concerns
APIM

PINPOINT TEST R: 911 ASSIST NOT OPERATIONAL MESSAGE DISPLAYED

R1 CHECK THE CONTINUOUS MEMORY DIAGNOSTIC TROUBLE CODES (DTCS)

The ignition is on.

Using the diagnostic scan tool, retrieve the continuous memory diagnostic trouble codes (CMDTCs).

Are any continuous memory diagnostic trouble codes (CMDTCs) present?

Yes

REFER to the DTC Chart for the appropriate module in the appropriate section.

GO to R2

R2 CHECK THAT THE 911 ASSIST FEATURE IS ENABLED

Check the 911 Assist setting in the display settings menu.

Is the 911 Assist setting enabled?

Yes

GO to R3

No	Enable the 911 Assist feature. INFORM the customer how to enable/disable this feature.

R3 CHECK THE VEHICLE SERVICE HISTORY

CHECK the vehicle service history for recent service actions involving the IPC, RCM and APIM.

Have there been any recent service actions on the IPC, RCM or APIM?

Yes

PERFORM the PMI procedure as directed by the diagnostic scan tool.

GO to R4

R4 CHECK THE APIM (SYNC MODULE) FOR PROPER OPERATION

Ignition OFF.

Disconnect and inspect the APIM and all associated inline connectors.

Repair:
- corrosion (install new connectors or terminals - clean the module contacts)
- damaged or bent pins - install new terminal pins
- pushed-out pins - install new pins as necessary

Reconnect the APIM and all associated inline connectors. Make sure they are fully seated and locked.

Operate the system and determine if the concern is still present.

Is the concern still present?

Yes

CHECK OASIS for any applicable service articles: TSB, GSB, SSM or FSA.
If a service article exists for this concern, STOP this test and FOLLOW the service article instructions. If no service articles address this concern,

PERFORM THE FDRS PROGRAM

NOTE: This procedure must be performed using FDRS. Do not clear DTCs until the FDRS procedure is complete.
To complete the diagnosis, go to the FDRS Step-by-Step Procedure tab and perform the SYNC procedure.

No	The system is currently operating correctly. The concern may have been caused by module connections. ADDRESS the root cause of any connector or terminal issues.

Bluetooth does not operate or operates incorrectly

Normal Operation and Fault Symptoms

REFER TO: Information and Entertainment System – System Operation and Component Description (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen, Description and Operation).
Refer to Bluetooth Mode, SYNC® AppLink™ and SYNC® System.

Possible Sources

Incompatible Bluetooth Device
APIM

PINPOINT TEST S: BLUETOOTH INOPERATIVE OR INCORRECT

S1 CHECK THE APIM (SYNC MODULE) BLUETOOTH PAIRING CAPABILITY

Connect one of the following devices to the USB port:
- MIT (420-373 or Rotunda part number 105-00120-GEN2) or later version
- Diagnostic tool equivalent to the MIT (only if the MIT is not available)
- Compatible Bluetooth device (only if the MIT or similar diagnostic tool is not available). Refer to: owner.ford.com/how-tos/sync-technology/all/phone-setup/how-your-device-works-with-sync.html or es.owner.ford.com/how-tos/sync-technology/all/phone-setup/how-your-device-works-with-sync.html

Using the MIT, equivalent diagnostic tool, or compatible Bluetooth device in Bluetooth mode, pair it with the APIM. If necessary, follow the device instructions for Bluetooth pairing.

Using the diagnostic scan tool, view the APIM parameter identifications (PIDs).

Monitor the paired Bluetooth device PID (BT_PAIR) and the connected Bluetooth device PID (BT_CONN).

Do both Parameter Identifications (PIDs) read "Yes"?

Yes

GO to S2

GO to S5

S2 PERFORM A MASTER RESET AND RECHECK THE CUSTOMER DEVICE

NOTE: Performing a master reset returns all configuration preferences to factory settings, erases the phonebook and call history, deletes all Bluetooth devices paired to the SYNC® system, and removes any Wi-Fi network connections (cancelling any system update that is downloading or installing). For vehicles with navigation, customer-saved destinations (home, favorites and recent) are erased. Perform the master reset. For information on how to perform a master reset, refer to Master Reset in the Owner's Literature.

Pair and connect the customer's Bluetooth device to the APIM. For information on the pairing process, refer to the Owner's Literature.

Using the diagnostic scan tool, view the APIM parameter identifications (PIDs).

Monitor the paired Bluetooth device PID (BT_PAIR) and the connected Bluetooth device PID (BT_CONN).

Do both Parameter Identifications (PIDs) read "Yes"?

Yes

If the individual Bluetooth device function, such as text messaging, Bluetooth media playback or controls, phonebook download, call history or call waiting, is not working , GO to S3.
If the individual Bluetooth device functions, such as text messaging, Bluetooth media playback or controls, phonebook download, call history or call waiting, are working correctly , the system is currently operating correctly. REVIEW the pairing process with the customer.

No	If the customer's device does not connect or pair, GO to S4.

S3 CHECK THE NON-WORKING BLUETOOTH DEVICE FUNCTION

Review the list of compatible devices and determine if the non-working Bluetooth device function is supported and compatible. Refer to owner.ford.com/how-tos/sync-technology/all/phone-setup/phones-compatible-with-sync.html#?syncGen=sync3&country=us

Is the non-working Bluetooth device function supported and compatible?

Yes

GO to S4

No	This is normal operation for unsupported or incompatible Bluetooth functions, which will not be available through the SYNC® system.

S4 CHECK THE CUSTOMER DEVICE

Advise the customer to turn the device off and back on to perform a simple reboot.

If necessary, advise the customer to remove the battery (if possible) and reinstall it to perform a full reboot.

If necessary, advise the customer to check their device for available updates.

If necessary, advise the customer to delete "SYNC" from the Bluetooth device menu before attempting to re-pair, and reconnect the Bluetooth device to the APIM.

If necessary, the customer can also perform a Master Reset, General Reset, or Factory Data Reset on their device following the manufacturer's instructions in the device owner's manual and/or website.

Is the concern still present?

Yes

The fault is related to the customer device.

No	The system is currently operating correctly. ADVISE the customer to review the list of compatible devices. Refer to owner.ford.com/how-tos/sync-technology/all/phone-setup/phones-compatible-with-sync.html#?syncGen=sync3&country=us.

S5 CHECK APIM (SYNC MODULE) OPERATION

Ignition OFF.

Disconnect and inspect the APIM connector.

Repair:
- Corrosion (clean the module terminals or install new connectors or terminals)
- Damaged or bent terminals (install new terminals or pins)
- Backed-out pins (install new pins as necessary)

Reconnect the APIM connector. Make sure it is properly seated and latched.

Operate the system and determine if the concern is still present.

Is the concern still present?

Yes

PERFORM THE FDRS PROGRAM

NOTE: This procedure must be performed using FDRS. Do not clear DTCs until the FDRS procedure is complete.
To complete the diagnosis, go to the FDRS Step-by-Step Procedure tab and perform the SYNC procedure.

No	The system is currently operating correctly. The concern may have been caused by module connections. ADDRESS the root cause of any connector or terminal issues.

Audio System Does Not Operate Correctly with FCIM

Normal Operation and Fault Symptoms

REFER TO: Audio/Video Entertainment System - System Operation and Component Description (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Description and Operation).
Refer to the Accessory Delay Feature, Enhanced Audio Playback, and FCIM sections.

Possible source

FCIM

PINPOINT TEST T: AUDIO SYSTEM INCORRECT OPERATION FROM FCIM (FRONT CONTROLS INTERFACE MODULE)

T1 CHECK FDIM (FRONT DISPLAY INTERFACE MODULE) OPERATION

The ignition is on.

Perform various FDIM touch inputs and observe FDIM operation.

Does the FDIM respond correctly to each touch input?

Yes

GO to T2

No	GO to Pinpoint Test W

T2 VERIFY THAT THE FCIM (FRONT CONTROLS INTERFACE MODULE) AUDIO MODULES EXECUTING COMMANDS BASED ON FCIM (FRONT CONTROLS INTERFACE MODULE) AUDIO INPUTS PASS NETWORK TEST

Using a scan tool, perform the network test.

Did the ACM, APIM, and FCIM pass the network test?

Yes

GO to T3

• If the ACM failed the network test,
REFER TO: Communication Network (418-00 Communication Network, Diagnosis and Testing).
Refer to ACM Does Not Respond to Diagnostic Scan Tool.
• If the APIM failed the network test,
REFER TO: Communication Network (418-00 Communication Network, Diagnosis and Testing).
Refer to APIM Does Not Respond to Diagnostic Scan Tool.
• If the FCIM failed the network test,
REFER TO: Communication Network (418-00 Communication Network, Diagnosis and Testing).
Refer to FCIM Does Not Respond to Diagnostic Scan Tool.

T3 TEMPORARILY DISCONNECT POWER TO THE AUDIO SYSTEM MODULES AND RECHECK FCIM (FRONT CONTROLS INTERFACE MODULE) OPERATION

Ignition OFF.

Disconnect the negative battery cable from the battery terminal.

Wait 1 minute.

Connect the negative battery cable to the battery terminal.

The ignition is on.

Check the FCIM for normal operation.

Is the FCIM operating correctly?

Yes

The FCIM is currently operating correctly. The concern was resolved by resetting the audio system modules.

GO to T4

T4 OBTAIN ACM (AUDIO FRONT CONTROL MODULE), APIM (SYNC MODULE), AND FCIM (FRONT CONTROLS INTERFACE MODULE) DIAGNOSTIC TROUBLE CODES (DTCS)

Using the diagnostic scan tool, perform a self-test of the following modules:
- ACM
- APIM
- FCIM

Are there any diagnostic trouble codes (DTCs) in the ACM, APIM, or FCIM?

Yes

• For ACM diagnostic trouble codes (DTCs):
REFER TO: Audio/Video Entertainment System (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Diagnosis and Testing).
Refer to the ACM DTC Chart.
• For APIM diagnostic trouble codes (DTCs):
REFER TO: Audio/Video Entertainment System (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Diagnosis and Testing).
Refer to the APIM DTC Chart.
• For FCIM diagnostic trouble codes (DTCs):
REFER TO: Audio/Video Entertainment System (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Diagnosis and Testing).
Refer to the FCIM DTC Chart.

GO to T5

T5 CHECK FCIM (FRONT CONTROLS INTERFACE MODULE) OPERATION

Ignition OFF.

Disconnect and inspect the FCIM connectors.

Repair:
- Corrosion (clean the module terminals or install new connectors or terminals)
- Damaged or bent terminals (install new terminals or pins)
- Backed-out pins (install new pins as necessary)

Connect the FCIM connectors. Make sure they are fully seated and locked.

Operate the system and determine if the concern is still present.

Is the concern still present?

Yes

CHECK OASIS for any applicable Technical Service Bulletins (TSBs). If a TSB exists for this concern, STOP this test and FOLLOW the TSB instructions. If no TSBs apply to this concern, INSTALL a new FCIM.
REFER TO: Front Controls Interface Module (FCIM) (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).

No	The system is currently operating correctly. The concern may have been caused by module connections. ADDRESS the root cause of any connector or terminal issues.

Left-hand steering wheel switches inoperative or operating incorrectly

For wiring diagrams and connector information, refer to Cell 130 of the Wiring Diagrams.

Normal Operation and Fault Symptoms

REFER TO: Audio/Video Entertainment System - System Operation and Component Description (415-00A Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, Description and Operation).
Refer to the Steering Wheel Switch Function.

DTC Fault Trigger Conditions

Trouble Code	Description	Fault Trigger Conditions	Diagnostic Trouble Code Type
B11BA:1C	Audio System Steering Wheel Switch Block: Circuit Voltage Out of Range	Set by the APIM when a short to ground or open circuit is detected in the steering wheel switch circuits.	Continuous and on demand
B11BA:63	Audio System Steering Wheel Switch Block: Circuit/Component Protection Time-Out	Set by the APIM when the steering wheel switch is stuck for more than 2 minutes during normal operation or more than 3 seconds during the self-test.	Continuous and on demand

Possible Sources

Steering wheel switch
Wiring, Terminals or Connectors
Clockspring
APIM

PINPOINT TEST U: LEFT HAND (LH) STEERING WHEEL SWITCHES INOPERATIVE OR INCORRECT

U1 CHECK LEFT (LH) STEERING WHEEL SWITCH PARAMETER IDENTIFICATION (PIDS)

The ignition is on.

Using the diagnostic scan tool, view the APIM parameter identifications (PIDs).

Monitor the steering wheel switch PIDs while pressing each left-hand steering wheel switch.
- Voice (SW_VOICE)
- Seek+ (SW_SEEKPLUS)
- Seek– (SW_SEEKMINUS)
- Volume+ (SW_VOLUP)
- Volume- (SW_VOLDOWN)

Do the PID values match the switch positions?

Yes

GO to U15

• If one or more, but not all, PID values are incorrect or a single specific switch position is always read, INSTALL a new LH steering wheel switch.
REFER TO: Multifunction Steering Wheel Switch (211-05 Steering Wheel and Column Electrical Components, Removal and Installation). • If all PID values are incorrect or a single specific switch position is always read, GO to U2.

U2 CHECK VOLTAGE FROM APIM (SYNC MODULE)

Ignition OFF.

Remove the driver air bag.
REFER to: Driver Air Bag (501-20B Supplemental Restraint System, Removal and Installation).

Disconnect the LH steering wheel switch C2998.

The ignition is on.

Action:
Click to display the connectors

Positive lead Measurement/Action Negative lead

C2998-2 C2998-4

Is approximately 5 volts present?

Yes

INSTALL a new LH steering wheel switch.
REFER to: Steering Wheel Multifunction Switch (211-05 Steering Wheel and Column Electrical Components, Removal and Installation).

GO to U3

U3 CHECK STEERING WHEEL WIRE HARNESS FOR SHORT TO VOLTAGE

Ignition OFF.

Disconnect: Clockspring C218C.

The ignition is on.

Action:
Click to display the connectors

Positive lead Measurement/Action Negative lead

C2998-2 Ground

C2998-4 Ground

Is there voltage present?

Yes

INSTALL a new steering wheel.
REFER TO: Steering Wheel (211-04 Steering Column, Removal and Installation).

GO to U4

U4 CHECK STEERING WHEEL WIRE HARNESS FOR SHORT TO GROUND

Ignition OFF.

Action:
Click to display the connectors

Positive lead Measurement/Action Negative lead

C2998-2 Ground

C2998-4 Ground

Is the resistance greater than 10000 ohms?

Yes

GO to U5

No	INSTALL a new steering wheel. REFER TO: Steering Wheel (211-04 Steering Column, Removal and Installation).

U5 CHECK STEERING WHEEL WIRE HARNESS FOR OPEN CIRCUIT

Action:
Click to display the connectors

Positive lead Measurement/Action Negative lead

C2998-2 C218C-11

C2998-4 C218C-10

Is the resistance less than 3 ohms?

Yes

GO to U6

No	INSTALL a new steering wheel. REFER TO: Steering Wheel (211-04 Steering Column, Removal and Installation).

U6 CHECK WIRE HARNESS FOR SHORT TO EACH OTHER

Action:
Click to display the connectors

Positive lead Measurement/Action Negative lead

C2998-2 C2998-4

Is the resistance greater than 10000 Ohms?

Yes

GO to U7

No	INSTALL a new steering wheel. REFER TO: Steering Wheel (211-04 Steering Column, Removal and Installation).

U7 CHECK CLOCKSPRING FOR SHORT TO VOLTAGE

Connect: Clockspring C218C.

Disconnect: Clockspring C218B.

The ignition is on.

Action:
Click to display the connectors

Positive lead Measurement/Action Negative lead

C2998-2 Ground

C2998-4 Ground

Is there voltage present?

Yes

REPAIR the faulty circuit.

GO to U8

U8 CHECK CLOCKSPRING FOR SHORT TO GROUND

Ignition OFF.

Action:
Click to display the connectors

Positive lead Measurement/Action Negative lead

C2998-2 Ground

C2998-4 Ground

Is the resistance greater than 10000 ohms?

Yes

GO to U9

No	INSTALL a new clock spring. Refer to: Clock Spring (501-20B Supplemental Restraint System, Removal and Installation).

U9 CHECK CLOCKSPRING FOR OPEN CIRCUIT

Action:
Click to display the connectors

Positive lead Measurement/Action Negative lead

C2998-2 C218B-14 (component side)

C2998-4 C218B-12 (component side)

Is the resistance less than 3 ohms?

Yes

GO to U10

No	INSTALL a new clock spring. Refer to: Clock Spring (501-20B Supplemental Restraint System, Removal and Installation).

U10 CHECK CLOCKSPRING FOR SHORT TO EACH OTHER

Action:
Click to display the connectors

Positive lead Measurement/Action Negative lead

C2998-2 C2998-4

Is the resistance greater than 10000 Ohms?

Yes

GO to U11

No	INSTALL a new clock spring. Refer to: Clock Spring (501-20B Supplemental Restraint System, Removal and Installation).

U11 CHECK CLOCKSPRING CIRCUIT FOR SHORT TO VOLTAGE

Connect: Clockspring C218B.

Disconnect: APIM C2383A.

The ignition is on.

Action:
Click to display the connectors

Positive lead Measurement/Action Negative lead

C2998-2 Ground

C2998-4 Ground

Is there voltage present?

Yes

REPAIR the faulty circuit.

No	GO to U12.

U12 CHECK THE CLOCKSPRING CIRCUIT FOR A SHORT TO GROUND

Ignition OFF.

Action:
Click to display the connectors

Positive lead Measurement/Action Negative lead

C2998-2 Ground

C2998-4 Ground

Is the resistance greater than 10000 ohms?

Yes

GO to U13

No	REPAIR the faulty circuit.

U13 CHECK THE CLOCKSPRING CIRCUIT FOR AN OPEN

Action:
Click to display the connectors

Positive lead Measurement/Action Negative lead

C2998-2 C2383A-46

C2998-4 C2383A-47

Is the resistance less than 3 ohms?

Yes

GO to U14

No	REPAIR the faulty circuit.

U14 CHECK THE CLOCKSPRING CIRCUIT FOR A SHORT TO SHORT

Action:
Click to display the connectors

Positive lead Measurement/Action Negative lead

C2998-2 C2998-4

Is the resistance greater than 10000 Ohms?

Yes

GO to U15

No	REPAIR the faulty circuit.

U15 CHECK THE APIM (SYNC MODULE) OPERATION

Ignition OFF.

Disconnect and inspect the APIM connector.

Repair:
- corrosion (clean the module terminals or install new connectors or terminals)
- damaged or bent terminals (install new terminals or pins)
- backed-out pins (install new pins as necessary)

Reconnect the APIM connector. Make sure it is properly seated and latched.

Operate the system and determine if the concern is still present.

Is the concern still present?

Yes

PERFORM THE FDRS PROGRAM

NOTE: This procedure must be performed using FDRS. Do not clear DTCs until the FDRS procedure is complete.
To complete the diagnosis, go to the FDRS Step-by-Step Procedure tab and perform the SYNC procedure.

No	The system is currently operating correctly. The concern may have been caused by module connections. ADDRESS the root cause of any connector or terminal issues.

CD Player Inoperative or Malfunctioning

Normal Operation and Fault Symptoms

DTC Fault Trigger Conditions

Trouble Code	Description	Fault Trigger Conditions	Diagnostic Trouble Code Type
B1D19:49	CD Unit: Internal Electronic Failure	The ACM sets when the internal circuit board cannot communicate with the CD player in CD mode for more than 28 seconds during normal operation or more than 5 seconds during self-test.	Continuous and on demand
B1D19:4B	CD: Overtemperature	The ACM sets when the internal circuit board detects that the CD player exceeds the temperature threshold for more than 1 second while in CD mode.	Continuous

Possible Sources

Misaligned FCIM CD slot to ACM CD slot
CD
ACM

PINPOINT TEST V: COMPACT DISC PLAYER INOPERATIVE OR INCORRECT

V1 CHECK THE FCIM (FRONT CONTROLS INTERFACE MODULE) CD EJECT BUTTON OPERATION

The ignition is on.

Operate the audio system in CD mode.

Using the FCIM, press the CD EJECT button and attempt to eject the customer's CD.

Does the customer's CD eject?

Yes

GO to V4

No	• If the FCIM EJECT button responds, GO to V2. • If the FCIM EJECT button does not respond, GO to V3.

V2 CHECK THE FCIM (FRONT CONTROLS INTERFACE MODULE) CD SLOT IS ALIGNED WITH THE ACM (FRONT AUDIO CONTROL MODULE) CD SLOT

Remove the FCIM but do not disconnect the electrical connectors.
REFER TO: Front Controls Interface Module (FCIM) (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen, Removal and Installation).

Using the FCIM, press the CD EJECT button and attempt to eject the customer's CD.

Does the customer's CD eject?

Yes

INSTALL the FCIM and make sure the FCIM CD slot is correctly aligned with the ACM CD slot.
REFER TO: Front Controls Interface Module (FCIM) (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen, Removal and Installation).

GO to V8

V3 CHECK THE FCIM (FRONT CONTROLS INTERFACE MODULE) CD EJECT BUTTON COMMUNICATION WITH THE ACM (FRONT AUDIO CONTROL MODULE) BY CHECKING FOR DTC U0256:00 STORED IN THE ACM (FRONT AUDIO CONTROL MODULE)

Using the diagnostic scan tool, perform the ACM self-test.

Is DTC U0256:00 stored in the ACM?

Yes

GO TO Pinpoint Test AI

No	GO TO Pinpoint Test T

V4 CHECK THE CD (COMPACT DISC) PLAYER OPERATION

Insert a known good CD.

Operate the audio system in CD mode and play an audio file.

Does the audio output play the CD player?

Yes

The system is currently operating correctly. The concern was caused by the customer's CD (check for fingerprints, loose paper labels, incorrect format, incorrect shape, scratches or other damage).

GO to V5

V5 CHECK THE ACM (FRONT AUDIO CONTROL MODULE) DTC B1D19:49 OR DTC B1D19:4B

While the audio system is still in CD mode, perform an ACM self-test using the diagnostic scan tool.

Is DTC B1D19:49 or DTC B1D19:4B stored in the ACM?

Yes

If B1D19:49 is present, GO to V6.
If B1D19:4B is present, the system is operating correctly at this time. The concern may have been caused by extended CD player use. Audio operation may resume after the ACM cools down. Clear the DTC.

GO to V8

V6 RECHECK FOR DTC B1D19:49

The ignition is on.

Using a diagnostic scan tool, clear the ACM diagnostic trouble codes (DTCs).

Ignition OFF.

The ignition is on.

Wait at least 5 seconds.

While the audio system is still in CD mode, repeat the ACM self-test using the diagnostic scan tool.

Is DTC B1D19:49 stored in the ACM?

Yes

GO to V8

GO to V7

V7 RECHECK THE CD (COMPACT DISC) PLAYER OPERATION

Operate the audio system in CD mode and play an audio file.

Does the audio output play the CD player?

Yes

The system is currently operating correctly. The concern was corrected by performing an ACM self-test, which cold-loads the module.

GO to V8

V8 CHECK THE ACM (FRONT AUDIO CONTROL MODULE) OPERATION

Ignition OFF.

Disconnect and inspect all ACM connectors.

Repair:
- Corrosion (clean the module terminals or install new connectors or terminals)
- Damaged or bent terminals (install new terminals or pins)
- Backed-out pins (install new pins as necessary)

Connect the ACM connectors. Make sure they are fully seated and locked.

Operate the system and determine if the concern is still present.

Is the concern still present?

Yes

No	The system is currently operating correctly. The concern may have been caused by module connections. ADDRESS the root cause of any connector or terminal issues.

The FDIM is not operating or is operating incorrectly

Normal Operation and Fault Symptoms

DTC Fault Trigger Conditions

Trouble Code	Description	Fault Trigger Conditions	Diagnostic Trouble Code Type
B108E:01	Display: General Electrical Failure	The APIM sets when a fault is detected with the internal connection or the internal LCD panel of the FDIM.	Continuous
B108E:12	Display: Battery Short to Ground	Despite the DTC description, this DTC is set by the APIM when an open is detected in the LVDS cable.	Continuous
B108E: 63	Display: Circuit/Component Protection Time-out	The APIM sets when the FDIM detects touch input for more than 2 minutes during normal operation.	Continuous
U0162:00	Navigation Display Module Lost Communication: No Sub Type Information	The APIM sets when there is no communication with the FDIM for more than 1 second with the ignition in RUN.	Continuous and on demand

Possible Sources

LVDS Cable
FDIM
Object pressed against the FDIM touchscreen
APIM

PINPOINT TEST W: FDIM (FRONT DISPLAY INTERFACE MODULE) INOPERATIVE OR INCORRECT

W1 RESET THE APIM (SYNC MODULE) AND CHECK SYSTEM OPERATION

The ignition is on.

Simultaneously press and hold the SEEK UP and POWER buttons on the FCIM for 10 seconds. When the APIM reset begins, the touchscreen goes black before the startup sequence starts.

After the restart is complete, start the system to check whether the concern persists.

Is the concern still present?

Yes

• If the FDIM is blank or black, GO to W8.
• If the image displayed on the FDIM is incorrect, the image color is incorrect, or the image is distorted, flickering or blurry, GO to W6.
• If the FDIM is frozen, GO to W2.
• If the FDIM does not respond to touch, GO to W2.
• If the touchscreen responds slowly, GO to W4.
• For all other concerns, GO to W8.

No	The system is currently operating correctly. CHECK the customer's specific concern by repeating the steps that were taken when the original concern occurred.

W2 CHECK THE AUDIO SYSTEM VOLUME WINDOW ON THE FDIM (FRONT DISPLAY INTERFACE MODULE) WHILE ADJUSTING THE AUDIO SYSTEM VOLUME

Operate the audio system in AM/FM mode.

Monitor the FDIM while increasing and decreasing the audio system volume.

Does the FDIM display the audio system volume pop-up when the volume is adjusted up and down?

Yes

• If the volume pop-up is displayed and the audio system output volume responds, GO to W3.
• If the volume pop-up is displayed but no sound is heard, REFER to the symptom charts in this section to diagnose the non-functioning audio system feature. For more information on specific audio system features and outputs,
REFER to: Information Entertainment System - System Operation and Component Description (415-00B Information Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Description and Operation).

GO to W5

W3 CHECK THE DISPLAY FOR CRACKS

Ignition OFF.

Remove the FCIM.
REFER to: Front Control Interface Module (FCIM) (415-00B Information Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).

NOTE: Minor cracks in the display can cause touchscreen problems. Carefully inspect the FDIM screen for cracks. The RGB Pixel Test and Display Test Pattern functions, accessible through APIM faceplate diagnostics, can be used to assist in the check.
REFER to: Bezel Diagnostics (415-00B Information Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, General Procedures).

Are there any cracks in the FDIM display?

Yes

PERFORM THE FDRS PROGRAM

NOTE: This procedure must be performed using FDRS. Do not clear DTCs until the FDRS procedure is complete.
To complete the diagnosis, go to the FDRS Step-by-Step Procedure tab and perform the SYNC procedure.

GO to W4

W4 CONFIRM THE FDIM (FRONT DISPLAY INTERFACE MODULE) TOUCH RESPONSE

Access the faceplate diagnostics.
REFER TO: Faceplate Diagnostics (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen, General Procedures).

After starting the Touchscreen Activation Test, touch several points around the display and observe the display response. The most recent touch point is marked with a blue rectangle and the preceding touch points are marked with white rectangles.

Does the FDIM respond correctly to each touch point?

Yes

• If the touchscreen responds correctly, the system is currently operating correctly. CONFIRM the customer concern by repeating the steps that were taken when the original concern occurred.
• If the touchscreen responds slowly, GO to W5.

No	• If the touchscreen does not respond or responds incorrectly, GO to W13. • If the Touchscreen Activation Test cannot be accessed, GO to W13.

W5 TEMPORARILY REMOVE POWER FROM THE APIM (SYNC MODULE) AND CHECK SYSTEM OPERATION

Ignition OFF.

Disconnect the negative battery cable from the battery terminal.

Wait 1 minute.

Connect the negative battery cable to the battery terminal.

The ignition is on.

Test the system to verify that the concern is still present.

Is the concern still present?

Yes

GO to W15

No	The system is currently operating correctly. CHECK the customer's specific concern by repeating the steps that were taken when the original concern occurred.

W6 CHECK THE FDIM (FRONT DISPLAY INTERFACE MODULE) IMAGE QUALITY

Access the faceplate diagnostics.
REFER TO: Faceplate Diagnostics (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen, General Procedures).

While using the RGB Pixel Test and Display Test Pattern functions, check the image quality on the display.

Is there an image quality problem when using the RGB Pixel Test and Display Test Pattern functions?

Yes

GO to W7

No	The system is currently operating correctly. CHECK the customer's specific concern by repeating the steps that were taken when the original concern occurred.

W7 TEMPORARILY REMOVE POWER FROM THE APIM (SYNC MODULE) AND CHECK SYSTEM OPERATION

Ignition OFF.

Disconnect the negative battery cable from the battery terminal.

Wait 1 minute.

Connect the negative battery cable to the battery terminal.

The ignition is on.

Test the system to verify that the concern is still present.

Is the concern still present?

Yes

GO to W11

No	The system is currently operating correctly. CHECK the customer's specific concern by repeating the steps that were taken when the original concern occurred.

W8 CHECK THE APIM (SYNC MODULE) IGNITION STATUS PID (PARAMETER IDENTIFICATION)

Using the diagnostic scan tool, view the APIM parameter identifications (PIDs).

Monitor the Ignition Status PID (KEYPOS).

Ignition OFF.

The ignition is on.

Does the PID value match the actual switch positions?

Yes

GO to W10.

GO to W9

W9 CHECK THE IPC (INSTRUMENT PANEL CLUSTER) OPERATION

Ignition OFF.

The ignition is on.

Check the IPC operation. For information on indicator confirmation, see
REFER to: Instrument Panel Cluster (IPC) - Overview (413-01 Instrument Cluster, Message Center and Warning Chimes, Description and Operation).
REFER to: Proof.

Is the IPC operating correctly?

Yes

REFER to: Communication Network (Module 418-00 Communication Network, Diagnosis and Testing).
REFER to: APIM Does Not Respond to the Scan Tool.

No	CHECK the MPK. REFER to: Instrument Cluster, Message Center and Warning Chimes (413-01 Instrument Cluster, Message Center and Warning Chimes, Diagnosis and Testing).

W10 ENSURE THE HS-CAN3 (HIGH-SPEED CONTROLLER AREA NETWORK 3) MODULES PASS THE NETWORK TEST

Using a scan tool, perform the network test.

Do the ACM, APIM and IPC pass the network test?

Yes

GO to W11

No	REFER TO: Communication Network (418-00 Communication Network, Diagnosis and Testing).

W11 CHECK THE LVDS (LOW-VOLTAGE DIFFERENTIAL SIGNALING) CABLE FOR AN OPEN

Ignition OFF.

Disconnect: APIM C2383D.

Disconnect: FDIM C2253.

Using a Flex Probe 300-08057 (0.5 mm) or equivalent, measure:
Click to display connectors

Positive lead Measurement/Action Negative lead

C2383D-1 C2253-4

C2383D-2 C2253-3

C2383D-3 C2253-2

C2383D-4 C2253-1

C2383D-Shield C2253-Shield

Is the resistance less than 3 ohms?

Yes

GO to W12

INSTALL a new LVDS cable.
REFER to: SYNC Module [APIM] to Front Display Interface Module (FDIM) Cable (415-00B Information Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).
After installing the new cable, RESTART the APIM by pressing and holding the SEEK UP and POWER buttons on the FCIM for 10 seconds, and CHECK the touchscreen operation.

W12 CHECK THE OUTPUT VOLTAGE FROM THE APIM (SYNC MODULE) TO THE FDIM (FRONT DISPLAY INTERFACE MODULE)

Ignition OFF.

Connect: APIM C2383D.

The ignition is on.

Using the flex probe with external thread 300-08057 (0.5 mm) or equivalent, measure:
Click to display connectors

Positive lead Measurement/Action Negative lead

C2253-3 Ground (ensure the LVDS cable ground is not used for this measurement)

Is the voltage greater than 11 volts?

Yes

PERFORM THE FDRS PROGRAM

NOTE: This procedure must be performed using FDRS. Do not clear DTCs until the FDRS procedure is complete.
To complete the diagnosis, go to the FDRS Step-by-Step Procedure tab and perform the SYNC procedure.

GO to W15

W13 TEMPORARILY REMOVE POWER FROM THE APIM (SYNC MODULE) AND CHECK SYSTEM OPERATION

Ignition OFF.

Disconnect the negative battery cable from the battery terminal.

Wait 1 minute.

Connect the negative battery cable to the battery terminal.

The ignition is on.

Test the system to verify that the concern is still present.

Is the concern still present?

Yes

GO to W14

No	The system is currently operating correctly. CHECK the customer's specific concern by repeating the steps that were taken when the original concern occurred.

W14 REMOVE THE FCIM (FRONT CONTROL INTERFACE MODULE) AND RECHECK THE FDIM (FRONT DISPLAY INTERFACE MODULE) TOUCH RESPONSE

Remove the FCIM but do not disconnect the electrical connectors.
REFER TO: Front Controls Interface Module (FCIM) (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen, Removal and Installation).

Access the faceplate diagnostics.
REFER TO: Faceplate Diagnostics (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen, General Procedures).

After starting the Touchscreen Activation Test, touch several points around the display and observe the display response. The most recent touch point is marked with a blue rectangle and the preceding touch points are marked with white rectangles.

Does the FDIM respond correctly to each touch point?

Yes

The FDIM is currently operating correctly. REINSTALL the FCIM and make sure the FDIM opening is properly aligned with the FDIM and that no objects are contacting the FDIM touchscreen.

PERFORM THE FDRS PROGRAM

NOTE: This procedure must be performed using FDRS. Do not clear DTCs until the FDRS procedure is complete.
To complete the diagnosis, go to the FDRS Step-by-Step Procedure tab and perform the SYNC procedure.

W15 CHECK THE APIM (SYNC MODULE) OPERATION

Ignition OFF.

Disconnect and inspect the APIM connectors.

Repair:
- Corrosion (clean the module terminals or install new connectors or terminals)
- Damaged or bent terminals (install new terminals or pins)
- Backed-out pins (install new pins as necessary)

Reconnect the APIM connectors. Make sure they are fully seated and locked.

Operate the system and determine if the concern is still present.

Is the concern still present?

Yes

PERFORM THE FDRS PROGRAM

NOTE: This procedure must be performed using FDRS. Do not clear DTCs until the FDRS procedure is complete.
To complete the diagnosis, go to the FDRS Step-by-Step Procedure tab and perform the SYNC procedure.

No	The system is currently operating correctly. The concern may have been caused by module connections. ADDRESS the root cause of any connector or terminal issues.

The FDIM changes brightness

Normal Operation and Fault Symptoms

FDIM display brightness can be adjusted automatically or manually. Automatic adjustment depends on the ambient light dimming level message sent from the BCM to the APIM.

Possible Sources

Customer Settings
Instrument Panel Illumination System Concern
Communication Problem
LVDS Cable
FDIM
APIM

PINPOINT TEST X: FDIM (FRONT DISPLAY INTERFACE MODULE) BRIGHTNESS CHANGES

X1 VERIFY THE DISPLAY BRIGHTNESS CONCERN IS NOT CAUSED BY SYSTEM SETTINGS

Using the touchscreen, check the display dimming settings in Settings > Display.

Test the system to confirm the concern is present and is not caused by the display brightness setting, such as Auto Dim being on or OFF.

Is there a concern that is NOT caused by display brightness settings?

Yes

GO to X2

No	REVIEW the display brightness settings and system operation with the customer.

X2 RESET THE APIM (SYNC MODULE) AND VERIFY SYSTEM OPERATION

The ignition is on.

Simultaneously press and hold the SEEK UP and POWER buttons on the FCIM for 10 seconds. When the APIM reset begins, the touchscreen goes black before the startup sequence starts.

After the restart is complete, start the system to check whether the concern persists.

Is the concern still present?

Yes

GO to X3

No	The system is currently operating correctly. VERIFY the customer concern by duplicating the conditions present when the original concern was created.

X3 CHECK THE INSTRUMENT PANEL ILLUMINATION NETWORK INPUTS

Shine a light on the ambient light sensor to simulate daylight conditions.

While adjusting the instrument panel illumination intensity up and down, inspect the FCIM and IPC.

Cover the ambient light sensor to simulate nighttime conditions.

While adjusting the instrument panel illumination intensity up and down, inspect the FCIM and IPC.

Does the instrument panel illumination operate correctly?

Yes

GO to X4

No	REFER TO: Instrument Panel and Interior Lighting (413-00 Instrument Panel and Interior Lighting Switches, Diagnosis and Testing).

X4 CHECK THAT THE APIM (SYNC MODULE), IPC (INSTRUMENT PANEL CLUSTER) AND BCM (BODY CONTROL MODULE) PASS THE NETWORK TEST

Using a scan tool, perform the network test.

Did the APIM, IPC and BCM pass the network test?

Yes

GO to X5

No	REFER TO: Communication Network (418-00 Communication Network, Diagnosis and Testing).

X5 CHECK THE APIM (SYNC MODULE) CONTINUOUS MEMORY DIAGNOSTIC TROUBLE CODES (CMDTCS)

Using the diagnostic scan tool, retrieve the APIM continuous memory diagnostic trouble codes (CMDTCs).

Are any continuous memory diagnostic trouble codes (CMDTCs) present?

Yes

REFER to APIM DTC Chart in this section.

GO to X6

X6 TEMPORARILY DISCONNECT POWER FROM THE APIM (SYNC MODULE) AND VERIFY SYSTEM OPERATION

Ignition OFF.

Disconnect the negative battery cable from the battery terminal.

Wait 1 minute.

Connect the negative battery cable to the battery terminal.

The ignition is on.

Test the system to verify that the concern is still present.

Is the concern still present?

Yes

GO to X7

No	The system is currently operating correctly. CHECK the customer's specific concern by repeating the steps that were taken when the original concern occurred.

X7 CHECK THE LVDS (LOW VOLTAGE DIFFERENTIAL SIGNALING) CABLE FOR AN OPEN

Ignition OFF.

Disconnect: APIM C2383D.

Disconnect: FDIM C2253.

Using a Flex Probe 300-08057 (0.5 mm) or equivalent, measure:
Click to display connectors

Positive lead Measurement/Action Negative lead

C2383D-1 C2253-4

C2383D-2 C2253-3

C2383D-3 C2253-2

C2383D-4 C2253-1

C2383D-Shield C2253-Shield

Is the resistance less than 3 ohms?

Yes

GO to X8

No	INSTALL a new LVDS cable. REFER TO: SYNC Module Cable [APIM] to Front Display Interface Module (FDIM) (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen, Removal and Installation).

X8 CHECK THE OUTPUT VOLTAGE FROM THE APIM (SYNC MODULE) TO THE FDIM (FRONT DISPLAY INTERFACE MODULE)

Ignition OFF.

Connect: APIM C2383D.

The ignition is on.

Using the Flex Probe 300-08057 (0.5 mm) or equivalent and the DC mV range of the multimeter, measure the following (if necessary, refer to the multimeter user manual for information on how to access the mV range).
Click to display connectors

Positive lead Measurement/Action Negative lead

C2253-3 Ground (ensure the LVDS cable ground is not used for this measurement)

Is the DC voltage between 0.5 and 10 millivolts ?

Yes

PERFORM THE FDRS PROGRAM

NOTE: This procedure must be performed using FDRS. Do not clear DTCs until the FDRS procedure is complete.
To complete the diagnosis, go to the FDRS Step-by-Step Procedure tab and perform the SYNC procedure.

GO to X9

X9 CHECK THE APIM (SYNC MODULE) OPERATION

Ignition OFF.

Disconnect and inspect the APIM connector.

Repair:
- Corrosion (clean the module terminals or install new connectors or terminals)
- Damaged or bent terminals (install new terminals or pins)
- Backed-out pins (install new pins as necessary)

Reconnect the APIM connector. Make sure it is properly seated and latched.

Operate the system and determine if the concern is still present.

Is the concern still present?

Yes

PERFORM THE FDRS PROGRAM

NOTE: This procedure must be performed using FDRS. Do not clear DTCs until the FDRS procedure is complete.
To complete the diagnosis, go to the FDRS Step-by-Step Procedure tab and perform the SYNC procedure.

No	The system is currently operating correctly. The concern may have been caused by module connections. ADDRESS the root cause of any connector or terminal issues.

Navigation does not operate or operates incorrectly - if equipped

Normal Operation and Fault Symptoms

DTC Fault Trigger Conditions

Trouble Code	Description	Fault Trigger Conditions	Diagnostic Trouble Code Type
B119F:01	GPS Antenna: General Electrical Failure	The APIM sets this DTC when a short to ground or a short to battery voltage is detected on the GPS coaxial cable between the APIM and the satellite radio/GPS splitter for more than 250 milliseconds.	Continuous
B119F: 13	GPS Antenna: Circuit Open	The APIM sets this DTC when an open is detected on the GPS coaxial cable between the APIM and the satellite radio/GPS splitter for more than 250 milliseconds.	Continuous
B1A89:11	Satellite Antenna: Short to Ground	The ACM sets a short to ground lasting more than 1 second under any of the following conditions: Satellite radio coaxial cable between the ACM and the satellite radio/GPS splitter Satellite radio/GPS splitter Rear satellite radio/GPS coaxial cable Antenna	Continuous and on demand
B1A89:13	Satellite Antenna: Open Circuit	The ACM sets an open circuit lasting more than 250 milliseconds under any of the following conditions: Satellite radio coaxial cable between the ACM and the satellite radio/GPS splitter Satellite radio/GPS splitter Rear satellite radio/GPS coaxial cable Antenna	Continuous and on demand
U1A00:87	Private Communication Network: No Sub Type Information	The APIM sets this DTC when it sends a request over HS-CAN3 to the ACM and does not receive a valid response from the ACM on the SDL circuit within five seconds after at least three retries, or if there is a fault that would prevent data transmission through any of the following: Satellite radio coaxial cable between the ACM and the satellite radio/GPS splitter Satellite radio/GPS splitter Rear satellite radio/GPS coaxial cable Antenna	On demand

Possible Sources

Obstructions in the line of sight of the GPS antenna
GPS coaxial cable between the APIM and the satellite radio/GPS splitter
Satellite radio/GPS splitter
Rear satellite radio/GPS coaxial cable
AM/FM/satellite radio/GPS antenna
Corrosion
ACM
APIM

PINPOINT TEST Y: NAVIGATION INOPERATIVE OR INCORRECT – IF EQUIPPED

Y1 CHECK THE GPS (GLOBAL POSITIONING SYSTEM) ANTENNA RECEPTION

The ignition is on.

Access the faceplate diagnostics.
REFER TO: Faceplate Diagnostics (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen, General Procedures).

Monitor the "Number of Satellites" and "Fix Mode" in the APIM location information.

If the value is less than 3 for "Number of Satellites" or "No GPS Fix" for "Fix Mode", drive the vehicle to an open area free of obstructions, such as tall buildings or large trees, until at least 3 satellites are shown for "Number of Satellites" and "3D" is shown for "Fix Mode".

Can 3 or more satellites be seen and can a 3D fix be obtained?

Yes

GO to Y2

GO to Y4

Y2 CHECK THE NAVIGATION FOR CORRECT OPERATION

Operate the various navigation functions (including short guided routes) and observe their operation.

Does the navigation operate correctly?

Yes

The system is currently operating correctly. The concern was the result of obstructions in the antenna line of sight for an extended period of time.

GO to Y3

Y3 CHECK THE ABS (ANTI-LOCK BRAKE SYSTEM) MODULE TO APIM (SYNC MODULE) WHEEL SPEED AND WHEEL ROTATION DIRECTION INFORMATION TRANSMISSION

The ignition is on.

Using the diagnostic scan tool, clear all Continuous Monitor Diagnostic Trouble Codes (CMDTCs).

Ignition OFF.

The ignition is on.

Wait at least 10 seconds.

Using the diagnostic scan tool, retrieve all Continuous Monitor Diagnostic Trouble Codes (CMDTCs).

Is DTC U0121:00 set in the APIM?

Yes

GO to Y22

Y4 CHECK THE GPS (GLOBAL POSITIONING SYSTEM) COAXIAL CABLE FOR A SHORT TO VOLTAGE, A SHORT TO GROUND OR AN OPEN

The ignition is on.

Using the diagnostic scan tool, clear all Continuous Monitor Diagnostic Trouble Codes (CMDTCs).

Ignition OFF.

The ignition is on.

Wait at least 10 seconds.

Using the diagnostic scan tool, retrieve all Continuous Monitor Diagnostic Trouble Codes (CMDTCs).

Is DTC B119F:01 or DTC B119F:13 set in the APIM?

Yes

GO to Y5

GO to Y6

Y5 CHECK THE APIM (SYNC MODULE) OUTPUT VOLTAGE FROM THE GPS (GLOBAL POSITIONING SYSTEM) COAXIAL CABLE CONNECTION

Ignition OFF.

Disconnect the GPS coaxial cable from the APIM.

The ignition is on.

Action:
Click to display the connectors

Positive lead Measurement/Action Negative lead

GPS coaxial cable center conductor at the APIM (component side) Ground

Is the voltage between 4.7 and 5.8 volts?

Yes

GO to Y22

Y6 CHECK THE ACM (AUDIO CONTROL MODULE) FOR DTC B1A89:11 OR DTC B1A89:13

The ignition is on.

Using a diagnostic scan tool, clear the ACM diagnostic trouble codes (DTCs).

Using the diagnostic scan tool, perform the ACM self-test.

Is DTC B1A89:11 or DTC B1A89:13 set in the ACM?

Yes

GO to Y7

GO to Y22

Y7 CHECK THE ACM (AUDIO CONTROL MODULE) OUTPUT VOLTAGE FROM THE SATELLITE RADIO COAXIAL CABLE

Ignition OFF.

Disconnect: Satellite Radio Antenna Coaxial Cable from the ACM.
Refer to: Audio Control Module (ACM) - Front (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen, Removal and Installation).

The ignition is on.

Action:
Click to display the connectors

Positive lead Measurement/Action Negative lead

Satellite Radio Antenna Coaxial Cable Center Conductor at the ACM (component side) Ground

Is the voltage between 4.4 and 5.5 volts?

Yes

GO to Y8

GO to Y21

Y8 CHECK THE FRONT SATELLITE ANTENNA COAXIAL CABLE CENTER CONDUCTOR AND SHIELD FOR A SHORT TO VOLTAGE

Ignition OFF.

Disconnect: Satellite Radio Antenna Coaxial Cable from the ACM.
Refer to: Audio Control Module (ACM) - Front (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen, Removal and Installation).

Disconnect: Satellite Radio/GPS Antenna Coaxial Cable In-Line Connector behind the right lower hood trim panel.
Refer to: Audio Unit Antenna Cable (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen, Removal and Installation).

The ignition is on.

Action:

Positive lead Measurement/Action Negative lead

Satellite Radio Coaxial Cable Center Conductor at the ACM Ground

Satellite Radio Antenna Coaxial Cable Shield at the ACM Ground

Is there voltage present?

Yes

GO to Y9

Y9 CHECK THE FRONT SATELLITE RADIO ANTENNA COAXIAL CABLE CENTER CONDUCTOR FOR A SHORT TO GROUND

Ignition OFF.

Action:

Positive lead Measurement/Action Negative lead

Satellite Radio Coaxial Cable Center Conductor at the ACM Ground

Is the resistance greater than 10000 Ohms?

Yes

GO to Y10

No	REPAIR or INSTALL a new satellite radio/GPS/cable assembly. Refer to: Audio Unit Antenna Cable (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).

Y10 CHECK THE FRONT SATELLITE RADIO ANTENNA COAXIAL CABLE CENTER CONDUCTOR AND SHIELD FOR AN OPEN

Action:

Positive lead	Measurement/Action	Negative lead
Satellite Radio Coaxial Cable Center Conductor at the ACM		Front Satellite Radio/GPS Antenna Coaxial Cable Center Conductor at the In-Line Connector
Satellite Radio Antenna Coaxial Cable Shield at the ACM		Front Satellite Radio/GPS Antenna Coaxial Cable Shield at the In-Line Connector

Is the resistance less than 1 Ohm?

Yes

GO to Y11.

No	REPAIR or INSTALL a new satellite radio/GPS/cable assembly. Refer to: Audio Unit Antenna Cable (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).

Y11 CHECK THE FRONT SATELLITE RADIO ANTENNA COAXIAL CABLE CENTER CONDUCTOR AND SHIELD TOGETHER FOR A SHORT

Action:

Positive lead Measurement/Action Negative lead

Satellite Radio Coaxial Cable Center Conductor at the ACM Satellite Radio Antenna Coaxial Cable Shield at the ACM

Is the resistance greater than 10000 Ohms?

Yes

GO to Y12.

No	REPAIR or INSTALL a new satellite radio/GPS/cable assembly. Refer to: Audio Unit Antenna Cable (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).

Y12 CHECK THE REAR SATELLITE RADIO/GPS (GLOBAL POSITIONING SYSTEM) ANTENNA COAXIAL CABLE CENTER CONDUCTOR AND SHIELD FOR A SHORT TO VOLTAGE

Ignition OFF.

Connect: Satellite Radio/GPS Antenna Coaxial Cable In-Line Connector behind the right lower hood trim panel.

Disconnect: Satellite Radio/GPS Antenna Coaxial Cable from the Antenna Module.
Refer to: Antenna Module (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen, Removal and Installation).

The ignition is on.

Action:

Positive lead Measurement/Action Negative lead

Satellite Radio Coaxial Cable Center Conductor at the ACM Ground

Satellite Radio Antenna Coaxial Cable Shield at the ACM Ground

Is there voltage present?

Yes

GO to Y13

Y13 CHECK THE REAR SATELLITE RADIO/GPS (GLOBAL POSITIONING SYSTEM) ANTENNA COAXIAL CABLE CENTER CONDUCTOR FOR A SHORT TO GROUND

Ignition OFF.

Action:

Positive lead Measurement/Action Negative lead

Satellite Radio Coaxial Cable Center Conductor at the ACM Ground

Is the resistance greater than 10000 Ohms?

Yes

GO to Y14

No	REPAIR or REPLACE the rear Satellite Radio/GPS antenna coaxial cable. Refer to: Audio Unit Antenna Cable (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen, Removal and Installation).

Y14 CHECK THE REAR SATELLITE RADIO/GPS (GLOBAL POSITIONING SYSTEM) ANTENNA COAXIAL CABLE CENTER CONDUCTOR AND SHIELD FOR AN OPEN

Action:

Positive lead	Measurement/Action	Negative lead
Satellite Radio Coaxial Cable Center Conductor at the ACM		Satellite Radio/GPS Antenna Coaxial Cable Center Conductor at the Antenna Module (harness side)
Satellite Radio Antenna Coaxial Cable Shield at the ACM		Satellite Radio/GPS Antenna Coaxial Cable Shield at the Antenna Module (harness side)

Is the resistance less than 1 Ohm?

Yes

GO to Y15

No	REPAIR or REPLACE the rear Satellite Radio/GPS antenna coaxial cable. Refer to: Audio Unit Antenna Cable (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen, Removal and Installation).

Y15 CHECK THE REAR SATELLITE RADIO/GPS (GLOBAL POSITIONING SYSTEM) ANTENNA COAXIAL CABLE CENTER CONDUCTOR AND SHIELD TOGETHER FOR A SHORT

Action:

Positive lead Measurement/Action Negative lead

Satellite Radio Coaxial Cable Center Conductor at the ACM Satellite Radio Antenna Coaxial Cable Shield at the ACM

Is the resistance greater than 10000 Ohms?

Yes

GO to Y16

No	REPAIR or REPLACE the rear Satellite Radio/GPS antenna coaxial cable. Refer to: Audio Unit Antenna Cable (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen, Removal and Installation).

Y16 CHECK THE SATELLITE RADIO/GPS (GLOBAL POSITIONING SYSTEM) ANTENNA CENTER CONDUCTOR AND SHIELD FOR A SHORT TO VOLTAGE

Ignition OFF.

Connect: Satellite Radio/GPS Antenna Coaxial Cable to the Antenna Module.

The ignition is on.

Action:

Positive lead Measurement/Action Negative lead

Satellite Radio Coaxial Cable Center Conductor at the ACM Ground

Satellite Radio Antenna Coaxial Cable Shield at the ACM Ground

Is there voltage present?

Yes

GO to Y17

Y17 CHECK THE SATELLITE RADIO/GPS (GLOBAL POSITIONING SYSTEM) ANTENNA CENTER CONDUCTOR FOR A SHORT TO GROUND

Ignition OFF.

Action:
Click to display the connectors

Positive lead Measurement/Action Negative lead

Satellite Radio Coaxial Cable Center Conductor at the ACM Ground

Is the resistance greater than 10000 Ohms?

Yes

GO to Y18

No	INSTALL a new AM/FM/Satellite Radio/GPS antenna. Refer to: Antenna Module (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen, Removal and Installation).

Y18 CHECK SATELLITE RADIO/GPS (GLOBAL POSITIONING SYSTEM) ANTENNA MODULE CORE AND SCREEN FOR SHORT TO GROUND

Action:
Click to display the connectors

Positive lead Measurement/Action Negative lead

Satellite Radio Coaxial Cable Center Conductor at the ACM Satellite Radio Antenna Coaxial Cable Shield at the ACM

Is the resistance greater than 10000 Ohms?

Yes

GO to Y19

No	INSTALL a new AM/FM/Satellite Radio/GPS antenna. Refer to: Antenna Module (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen, Removal and Installation).

Y19 CHECK SATELLITE RADIO/GPS (GLOBAL POSITIONING SYSTEM) ANTENNA MODULE SCREEN FOR SHORT TO GROUND

Action:
Click to display the connectors

Positive lead Measurement/Action Negative lead

Satellite Radio/GPS Antenna Coaxial Cable Shield at the Antenna Module (component side) Ground

Is the resistance less than 1 Ohm?

Yes

GO to Y22

GO to Y20

Y20 CHECK SATELLITE RADIO/GPS (GLOBAL POSITIONING SYSTEM) ANTENNA MODULE SCREEN FOR OPEN TO ANTENNA MODULE BASE

Remove the AM/FM/Satellite Radio/GPS antenna.
Refer to: Antenna Module (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen, Removal and Installation).

Action:
Click to display the connectors

Positive lead Measurement/Action Negative lead

Satellite Radio/GPS Antenna Coaxial Cable Shield at the Antenna Module (component side) Satellite Radio/GPS Antenna Base (unpainted surface)

Is the resistance less than 1 Ohm?

Yes

No	INSTALL a new AM/FM/Satellite Radio/GPS antenna. Refer to: Antenna Module (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen, Removal and Installation).

Y21 CHECK ACM (AUDIO CONTROL MODULE) FOR PROPER OPERATION

Ignition OFF.

Disconnect and inspect all ACM connectors.

Repair:
- Corrosion (clean the module terminals or install new connectors or terminals)
- Damaged or bent terminals (install new terminals or pins)
- Backed-out pins (install new pins as necessary)

Connect the ACM connectors. Make sure they are fully seated and locked.

Operate the system and determine if the concern is still present.

Is the concern still present?

Yes

No	The system is currently operating correctly. The concern may have been caused by module connections. ADDRESS the root cause of any connector or terminal issues.

Y22 CHECK APIM (SYNC MODULE) FOR PROPER OPERATION

Ignition OFF.

Disconnect and inspect the APIM connector.

Repair:
- Corrosion (clean the module terminals or install new connectors or terminals)
- Damaged or bent terminals (install new terminals or pins)
- Backed-out pins (install new pins as necessary)

Reconnect the APIM connector. Make sure it is properly seated and latched.

Operate the system and determine if the concern is still present.

Is the concern still present?

Yes

PERFORM THE FDRS PROGRAM

NOTE: This procedure must be performed using FDRS. Do not clear DTCs until the FDRS procedure is complete.
To complete the diagnosis, go to the FDRS Step-by-Step Procedure tab and perform the SYNC procedure.

No	The system is currently operating correctly. The concern may have been caused by module connections. ADDRESS the root cause of any connector or terminal issues.

Compass inoperative or operates incorrectly

Normal Operation and Fault Symptoms

REFER TO: Audio System - System Operation and Component Description (415-00B Audio Systems - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen, Description and Operation).
Refer to Compass.

DTC Fault Trigger Conditions

Trouble Code	Description	Fault Trigger Conditions	Diagnostic Trouble Code Type
B119F:01	GPS Antenna: General Electrical Failure	The APIM sets this DTC when a short to ground or a short to battery voltage is detected on the GPS coaxial cable between the APIM and the satellite radio/GPS splitter for more than 250 milliseconds.	Continuous
B119F: 13	GPS Antenna: Circuit Open	The APIM sets this DTC when an open is detected on the GPS coaxial cable between the APIM and the satellite radio/GPS splitter for more than 250 milliseconds.	Continuous
B1A89:11	Satellite Antenna: Short to Ground	The ACM sets a short to ground lasting more than 1 second under any of the following conditions: Satellite radio coaxial cable between the ACM and the satellite radio/GPS splitter Satellite radio/GPS splitter Rear satellite radio/GPS coaxial cable Antenna	Continuous and on demand
B1A89:13	Satellite Antenna: Open Circuit	The ACM sets an open circuit lasting more than 250 milliseconds under any of the following conditions: Satellite radio coaxial cable between the ACM and the satellite radio/GPS splitter Satellite radio/GPS splitter Rear satellite radio/GPS coaxial cable Antenna	Continuous and on demand
U1A00:87	Private Communication Network: No Sub Type Information	The APIM sets this DTC when it sends a request over HS-CAN3 to the ACM and does not receive a valid response from the ACM on the SDL circuit within five seconds after at least three retries, or if there is a fault that would prevent data transmission through any of the following: Satellite radio coaxial cable between the ACM and the satellite radio/GPS splitter Satellite radio/GPS splitter Rear satellite radio/GPS coaxial cable Antenna	On demand

Possible Sources

Obstructions in the line of sight of the GPS antenna
GPS coaxial cable between the APIM and the satellite radio/GPS splitter
Satellite radio/GPS splitter
Rear satellite radio/GPS coaxial cable
AM/FM/satellite radio/GPS antenna
Corrosion
ACM
APIM

PINPOINT TEST Z: COMPASS INOPERATIVE OR INCORRECT

Z1 CHECK GPS (GLOBAL POSITIONING SYSTEM) ANTENNA RECEPTION

The ignition is on.

Access the faceplate diagnostics.
REFER TO: Faceplate Diagnostics (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen, General Procedures).

Monitor the "Number of Satellites" and "Fix Mode" in the APIM location information.

If the value is less than 3 for "Number of Satellites" or "No GPS Fix" for "Fix Mode", drive the vehicle to an open area free of obstructions, such as tall buildings or large trees, until at least 3 satellites are shown for "Number of Satellites" and "3D" is shown for "Fix Mode".

Can 3 or more satellites be seen and can a 3D fix be obtained?

Yes

GO to Z2

GO to Z4

Z2 CHECK COMPASS FOR PROPER OPERATION

Drive the vehicle in different compass directions and observe compass operation.

Is the compass operating correctly?

Yes

The system is currently operating correctly. The concern was the result of obstructions in the antenna line of sight for an extended period of time.

GO to Z3

Z3 CHECK ABS (ANTILOCK BRAKE SYSTEM) MODULE TO APIM (SYNC MODULE) WHEEL SPEED AND WHEEL ROTATION DIRECTION COMMUNICATION

The ignition is on.

Using the diagnostic scan tool, clear all Continuous Monitor Diagnostic Trouble Codes (CMDTCs).

Ignition OFF.

The ignition is on.

Wait at least 10 seconds.

Using the diagnostic scan tool, retrieve all Continuous Monitor Diagnostic Trouble Codes (CMDTCs).

Is DTC U0121:00 set in the APIM?

Yes

GO TO Pinpoint Test AA

GO to Z22

Z4 CHECK GPS (GLOBAL POSITIONING SYSTEM) COAXIAL CABLE FOR SHORT TO VOLTAGE, SHORT TO GROUND OR OPEN

The ignition is on.

Using the diagnostic scan tool, clear all Continuous Monitor Diagnostic Trouble Codes (CMDTCs).

Ignition OFF.

The ignition is on.

Wait at least 10 seconds.

Using the diagnostic scan tool, retrieve all Continuous Monitor Diagnostic Trouble Codes (CMDTCs).

Is DTC B119F:01 or DTC B119F:13 set in the APIM?

Yes

GO to Z5

GO to Z6

Z5 CHECK APIM (SYNC MODULE) GPS (GLOBAL POSITIONING SYSTEM) OUTPUT VOLTAGE COAXIAL CABLE CONNECTION

Ignition OFF.

Disconnect the GPS coaxial cable from the APIM.

The ignition is on.

Action:
Click to display the connectors

Positive lead Measurement/Action Negative lead

GPS coaxial cable center conductor at the APIM (component side) Ground

Is the voltage between 4.7 and 5.8 volts?

Yes

GO to Z22

Z6 CHECK ACM (AUDIO CONTROL MODULE) DTC B1A89:11 OR DTC B1A89:13

The ignition is on.

Using a diagnostic scan tool, clear the ACM diagnostic trouble codes (DTCs).

Using the diagnostic scan tool, perform the ACM self-test.

Is DTC B1A89:11 or DTC B1A89:13 set in the ACM?

Yes

GO to Z7

GO to Z22

Z7 CHECK ACM (AUDIO CONTROL MODULE) SATELLITE RADIO COAXIAL CABLE OUTPUT VOLTAGE

Ignition OFF.

Disconnect: Satellite Radio Antenna Coaxial Cable from the ACM.
Refer to: Audio Control Module (ACM) - Front (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen, Removal and Installation).

The ignition is on.

Action:
Click to display the connectors

Positive lead Measurement/Action Negative lead

Satellite Radio Antenna Coaxial Cable Center Conductor at the ACM (component side) Ground

Is the voltage between 4.4 and 5.5 volts?

Yes

GO to Z8

GO to Z21

Z8 CHECK FRONT SATELLITE ANTENNA COAXIAL CABLE CENTER WIRE AND SHIELD FOR VOLTAGE

Ignition OFF.

Disconnect: Satellite Radio Antenna Coaxial Cable from the ACM.
Refer to: Audio Control Module (ACM) - Front (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen, Removal and Installation).

Disconnect: Satellite Radio/GPS Antenna Coaxial Cable In-Line Connector behind the right lower hood trim panel.
Refer to: Audio Unit Antenna Cable (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen, Removal and Installation).

The ignition is on.

Action:

Positive lead Measurement/Action Negative lead

Satellite Radio Coaxial Cable Center Conductor at the ACM Ground

Satellite Radio Antenna Coaxial Cable Shield at the ACM Ground

Is there voltage present?

Yes

GO to Z9.

Z9 CHECK FRONT SATELLITE ANTENNA COAXIAL CABLE CENTER WIRE FOR SHORT TO GROUND

Ignition OFF.

Action:

Positive lead Measurement/Action Negative lead

Satellite Radio Coaxial Cable Center Conductor at the ACM Ground

Is the resistance greater than 10000 Ohms?

Yes

GO to Z10

No	REPAIR or INSTALL a new satellite radio/GPS/cable assembly. Refer to: Audio Unit Antenna Cable (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).

Z10 CHECK FRONT SATELLITE ANTENNA COAXIAL CABLE CENTER WIRE AND SHIELD FOR OPEN

Action:

Positive lead	Measurement/Action	Negative lead
Satellite Radio Coaxial Cable Center Conductor at the ACM		Front Satellite Radio/GPS Antenna Coaxial Cable Center Conductor at the In-Line Connector
Satellite Radio Antenna Coaxial Cable Shield at the ACM		Front Satellite Radio/GPS Antenna Coaxial Cable Shield at the In-Line Connector

Is the resistance less than 1 Ohm?

Yes

GO to Z11.

No	REPAIR or INSTALL a new satellite radio/GPS/cable assembly. Refer to: Audio Unit Antenna Cable (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).

Z11 CHECK FRONT SATELLITE RADIO ANTENNA COAXIAL CABLE CENTER WIRE AND SHIELD TOGETHER FOR SHORT CIRCUIT

Action:

Positive lead Measurement/Action Negative lead

Satellite Radio Coaxial Cable Center Conductor at the ACM Satellite Radio Antenna Coaxial Cable Shield at the ACM

Is the resistance greater than 10000 Ohms?

Yes

GO to Z12.

No	REPAIR or INSTALL a new satellite radio/GPS/cable assembly. Refer to: Audio Unit Antenna Cable (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).

Z12 CHECK REAR SATELLITE RADIO/GPS (GLOBAL POSITIONING SYSTEM) ANTENNA COAXIAL CABLE CENTER WIRE AND SHIELD FOR SHORT TO VOLTAGE

Ignition OFF.

Connect: Satellite Radio/GPS Antenna Coaxial Cable In-Line Connector behind the right lower hood trim panel.

Disconnect: Satellite Radio/GPS Antenna Coaxial Cable from the Antenna Module.
Refer to: Antenna Module (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen, Removal and Installation).

The ignition is on.

Action:

Positive lead Measurement/Action Negative lead

Satellite Radio Coaxial Cable Center Conductor at the ACM Ground

Satellite Radio Antenna Coaxial Cable Shield at the ACM Ground

Is there voltage present?

Yes

GO to Z13

Z13 CHECK REAR SATELLITE RADIO/GPS (GLOBAL POSITIONING SYSTEM) ANTENNA COAXIAL CABLE CENTER WIRE FOR SHORT TO GROUND

Ignition OFF.

Action:

Positive lead Measurement/Action Negative lead

Satellite Radio Coaxial Cable Center Conductor at the ACM Ground

Is the resistance greater than 10000 Ohms?

Yes

GO to Z14

No	REPAIR or REPLACE the rear Satellite Radio/GPS antenna coaxial cable. Refer to: Audio Unit Antenna Cable (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen, Removal and Installation).

Z14 CHECK REAR SATELLITE RADIO/GPS (GLOBAL POSITIONING SYSTEM) ANTENNA COAXIAL CABLE CENTER WIRE AND SHIELD FOR OPEN

Action:

Positive lead	Measurement/Action	Negative lead
Satellite Radio Coaxial Cable Center Conductor at the ACM		Satellite Radio/GPS Antenna Coaxial Cable Center Conductor at the Antenna Module (harness side)
Satellite Radio Antenna Coaxial Cable Shield at the ACM		Satellite Radio/GPS Antenna Coaxial Cable Shield at the Antenna Module (harness side)

Is the resistance less than 1 Ohm?

Yes

GO to Z15

No	REPAIR or REPLACE the rear Satellite Radio/GPS antenna coaxial cable. Refer to: Audio Unit Antenna Cable (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen, Removal and Installation).

Z15 CHECK REAR SATELLITE RADIO/GPS (GLOBAL POSITIONING SYSTEM) ANTENNA COAXIAL CABLE CENTER WIRE AND SHIELD TOGETHER FOR SHORT CIRCUIT

Action:

Positive lead Measurement/Action Negative lead

Satellite Radio Coaxial Cable Center Conductor at the ACM Satellite Radio Antenna Coaxial Cable Shield at the ACM

Is the resistance greater than 10000 Ohms?

Yes

GO to Z16

No	REPAIR or REPLACE the rear Satellite Radio/GPS antenna coaxial cable. Refer to: Audio Unit Antenna Cable (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen, Removal and Installation).

Z16 CHECK SATELLITE RADIO/GPS (GLOBAL POSITIONING SYSTEM) ANTENNA MODULE WIRE AND SCREEN FOR SHORT TO VOLTAGE

Ignition OFF.

Connect: Satellite Radio/GPS Antenna Coaxial Cable to the Antenna Module.

The ignition is on.

Action:

Positive lead Measurement/Action Negative lead

Satellite Radio Coaxial Cable Center Conductor at the ACM Ground

Satellite Radio Antenna Coaxial Cable Shield at the ACM Ground

Is there voltage present?

Yes

GO to Z17

Z17 CHECK SATELLITE RADIO/GPS (GLOBAL POSITIONING SYSTEM) ANTENNA MODULE WIRE FOR SHORT TO GROUND

Ignition OFF.

Action:
Click to display the connectors

Positive lead Measurement/Action Negative lead

Satellite Radio Coaxial Cable Center Conductor at the ACM Ground

Is the resistance greater than 10000 Ohms?

Yes

GO to Z18

No	INSTALL a new AM/FM/Satellite Radio/GPS antenna. Refer to: Antenna Module (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen, Removal and Installation).

Z18 CHECK SATELLITE RADIO/GPS (GLOBAL POSITIONING SYSTEM) ANTENNA MODULE CORE AND SCREEN FOR SHORT TOGETHER

Action:
Click to display the connectors

Positive lead Measurement/Action Negative lead

Satellite Radio Coaxial Cable Center Conductor at the ACM Satellite Radio Antenna Coaxial Cable Shield at the ACM

Is the resistance greater than 10000 Ohms?

Yes

GO to Z19

No	INSTALL a new AM/FM/Satellite Radio/GPS antenna. Refer to: Antenna Module (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen, Removal and Installation).

Z19 CHECK SATELLITE RADIO/GPS (GLOBAL POSITIONING SYSTEM) ANTENNA MODULE SCREEN FOR SHORT TO GROUND

Action:
Click to display the connectors

Positive lead Measurement/Action Negative lead

Satellite Radio/GPS Antenna Coaxial Cable Shield at the Antenna Module (component side) Ground

Is the resistance less than 1 Ohm?

Yes

GO to Z22

GO to Z20

Z20 CHECK SATELLITE RADIO/GPS (GLOBAL POSITIONING SYSTEM) ANTENNA MODULE SCREEN FOR OPEN TO ANTENNA MODULE BASE

Remove the AM/FM/Satellite Radio/GPS antenna.
Refer to: Antenna Module (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen, Removal and Installation).

Action:
Click to display the connectors

Positive lead Measurement/Action Negative lead

Satellite Radio/GPS Antenna Coaxial Cable Shield at the Antenna Module (component side) Satellite Radio/GPS Antenna Base (unpainted surface)

Is the resistance less than 1 Ohm?

Yes

No	INSTALL a new AM/FM/Satellite Radio/GPS antenna. Refer to: Antenna Module (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen, Removal and Installation).

Z21 CHECK ACM (AUDIO CONTROL MODULE) FOR PROPER OPERATION

Ignition OFF.

Disconnect and inspect all ACM connectors.

Repair:
- Corrosion (clean the module terminals or install new connectors or terminals)
- Damaged or bent terminals (install new terminals or pins)
- Backed-out pins (install new pins as necessary)

Connect the ACM connectors. Make sure they are fully seated and locked.

Operate the system and determine if the concern is still present.

Is the concern still present?

Yes

No	The system is currently operating correctly. The concern may have been caused by module connections. ADDRESS the root cause of any connector or terminal issues.

Z22 CHECK APIM (SYNC MODULE) FOR PROPER OPERATION

Ignition OFF.

Disconnect and inspect the APIM connector.

Repair:
- Corrosion (clean the module terminals or install new connectors or terminals)
- Damaged or bent terminals (install new terminals or pins)
- Backed-out pins (install new pins as necessary)

Reconnect the APIM connector. Make sure it is properly seated and latched.

Operate the system and determine if the concern is still present.

Is the concern still present?

Yes

PERFORM THE FDRS PROGRAM

NOTE: This procedure must be performed using FDRS. Do not clear DTCs until the FDRS procedure is complete.
To complete the diagnosis, go to the FDRS Step-by-Step Procedure tab and perform the SYNC procedure.

No	The system is currently operating correctly. The concern may have been caused by module connections. ADDRESS the root cause of any connector or terminal issues.

U0121:00

Normal Operation and Fault Symptoms

DTC Fault Trigger Conditions

Trouble Code	Description	Fault Trigger Conditions	Diagnostic Trouble Code Type
U0121:00	Lost Communication with Anti-Lock Braking System (ABS) Control Module: No Sub-Type Information	APIM is set when no network messages are received from the ABS module for more than 5 seconds with the ignition in RUN.	Continuous

Possible source

ABS Module

PINPOINT TEST AA: U0121:00

AA1 VERIFY CUSTOMER CONCERN

The ignition is on.

Check for the observed symptom.

Is the observed symptom present?

Yes

GO to AA2

No	The system is currently operating correctly. The DTC may have been set due to high network traffic or an intermittent fault.

AA2 RECHECK FOR DTC U0121:00

The ignition is on.

Using the diagnostic scan tool, clear all Continuous Monitor Diagnostic Trouble Codes (CMDTCs).

Ignition OFF.

The ignition is on.

Wait at least 10 seconds.

Using the diagnostic scan tool, retrieve all Continuous Monitor Diagnostic Trouble Codes (CMDTCs).

Is DTC U0121:00 set in the APIM?

Yes

GO to AA3

No	The system is currently operating correctly. The DTC may have been set due to high network traffic or an intermittent fault.

AA3 CHECK ABS (ANTILOCK BRAKE SYSTEM) MODULE BATTERY VOLTAGE OUT OF RANGE DIAGNOSTIC TROUBLE CODES (DTCS)

Using a scan tool, perform the BCM self-test.

Are any low or high battery voltage diagnostic trouble codes (DTCs) recorded in the ABS module?

Yes

• For DTC U3003:16,
REFER TO: Anti-Lock Brake System (ABS) and Stability Control (206-09 Anti-Lock Brake System (ABS) and Stability Control System, Diagnosis and Testing).
Refer to U3003:16.
• For DTC U3003:17,
REFER TO: Anti-Lock Brake System (ABS) and Stability Control (206-09 Anti-Lock Brake System (ABS) and Stability Control System, Diagnosis and Testing).
Refer to U3003:17.

GO to AA4

AA4 CHECK APIM (SYNC MODULE) BATTERY VOLTAGE OUT OF RANGE DIAGNOSTIC TROUBLE CODES (DTCS)

Using the diagnostic scan tool, perform the APIM self-test.

Are any low or high battery voltage diagnostic trouble codes (DTCs) recorded in the APIM?

Yes

• For DTC U3003:16, GO to Pinpoint Test AJ.
• For DTC U3003:17, GO to Pinpoint Test AK.

GO to AA5

AA5 CHECK ABS (ANTILOCK BRAKE SYSTEM) MODULE FOR PROPER OPERATION

Ignition OFF.

Disconnect and inspect the ABS module connector.

Repair:
- Corrosion (clean the module terminals or install new connectors or terminals)
- Damaged or bent terminals (install new terminals or pins)
- Backed-out pins (install new pins as necessary)

Reconnect the ABS module connector. Make sure it is properly seated and latched.

Operate the system and determine if the concern is still present.

Is the concern still present?

Yes

CHECK OASIS for any applicable Technical Service Bulletins (TSBs). If a TSB exists for this concern, discontinue this test and follow the TSB instructions. If no TSB applies to this concern, INSTALL a new ABS module.
REFER TO: Hydraulic Control Unit (HCU) (206-09 Anti-Lock Brake System (ABS) and Stability Control System, Removal and Installation).

No	The system is currently operating correctly. The concern may have been caused by module connections. ADDRESS the root cause of any connector or terminal issues.

U0140:00

Normal Operation and Fault Symptoms

REFER TO: Audio Entertainment System - System Operation and Component Description (415-00A Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, Description and Operation).
Refer to the Network Message Chart.

DTC Fault Trigger Conditions

Trouble Code	Description	Fault Trigger Conditions	Diagnostic Trouble Code Type
U0140:00	Lost Communication With Body Control Module: No Sub Type Information	The APIM sets when network messages are absent from the BCM for more than 5 seconds with the ignition in the RUN position.	Continuous

Possible source

PINPOINT TEST AB: U0140:00

AB1 VERIFY THE CUSTOMER CONCERN

The ignition is on.

Check for the observed symptom.

Is the observed symptom present?

Yes

GO to AB2

No	The system is currently operating correctly. The DTC may have been set due to high network traffic or an intermittent fault.

AB2 RECHECK FOR DTC U0140:00

The ignition is on.

Using the diagnostic scan tool, clear all Continuous Monitor Diagnostic Trouble Codes (CMDTCs).

Ignition OFF.

The ignition is on.

Wait at least 10 seconds.

Using the diagnostic scan tool, retrieve all Continuous Monitor Diagnostic Trouble Codes (CMDTCs).

Is DTC U0140:00 set in the APIM?

Yes

GO to AB3

No	The system is currently operating correctly. The DTC may have been set due to high network traffic or an intermittent fault.

AB3 CHECK THE BCM (BODY CONTROL MODULE) FOR BATTERY VOLTAGE OUT-OF-RANGE DIAGNOSTIC TROUBLE CODES (DTCS)

Using a scan tool, perform the BCM self-test.

Are any low or high voltage diagnostic trouble codes (DTCs) logged in the BCM?

Yes

• For DTC U3003:16,
REFER TO: Body Control Module (BCM) (419-10 Multifunction Electronic Modules, Diagnosis and Testing).
Refer to U3003:16.
• For DTC U3003:17,
REFER TO: Body Control Module (BCM) (419-10 Multifunction Electronic Modules, Diagnosis and Testing).
Refer to U3003:17.

GO to AB4

AB4 CHECK THE APIM (SYNC MODULE) FOR BATTERY VOLTAGE OUT-OF-RANGE DIAGNOSTIC TROUBLE CODES (DTCS)

Using the diagnostic scan tool, perform the APIM self-test.

Are any low or high voltage diagnostic trouble codes (DTCs) recorded in the APIM?

Yes

• For DTC U3003:16, GO to Pinpoint Test AJ.
• For DTC U3003:17, GO to Pinpoint Test AK.

GO to AB5

AB5 CHECK APIM (SYNC MODULE) OPERATION

Ignition OFF.

Disconnect and inspect the APIM connector.

Repair:
- Corrosion (clean the module terminals or install new connectors or terminals)
- Damaged or bent terminals (install new terminals or pins)
- Backed-out pins (install new pins as necessary)

Reconnect the APIM connector. Make sure it is properly seated and latched.

Operate the system and determine if the concern is still present.

Is the concern still present?

Yes

PERFORM THE FDRS PROGRAM

NOTE: This procedure must be performed using FDRS. Do not clear DTCs until the FDRS procedure is complete.
To complete the diagnosis, go to the FDRS Step-by-Step Procedure tab and perform the SYNC procedure.

No	The system is currently operating correctly. The concern may have been caused by module connections. ADDRESS the root cause of any connector or terminal issues.

U0151:00

Normal Operation and Fault Symptoms

DTC Fault Trigger Conditions

Trouble Code	Description	Fault Trigger Conditions	Diagnostic Trouble Code Type
U0151:00	Lost Communication with Restraints Control Module: No Sub Type Information	The APIM sets when the airbag deployment notification message from the RCM is absent for more than 5 seconds with the ignition in the RUN position.	Continuous

Possible source

PINPOINT TEST AC: U0151:00

AC1 VERIFY THE CUSTOMER CONCERN

The ignition is on.

Make sure the observed symptom is present.

Is the observed symptom present?

Yes

GO to AC2

No	The system is currently operating correctly. The DTC may have been set due to high network traffic or an intermittent fault.

AC2 RECHECK FOR DTC U0151:00

The ignition is on.

Using the diagnostic scan tool, clear all Continuous Monitor Diagnostic Trouble Codes (CMDTCs).

Ignition OFF.

The ignition is on.

Wait at least 10 seconds.

Using the diagnostic scan tool, retrieve all Continuous Monitor Diagnostic Trouble Codes (CMDTCs).

Is DTC U0151:00 set in the APIM?

Yes

GO to AC3

No	The system is currently operating correctly. The DTC may have been set due to high network traffic or an intermittent fault.

AC3 CHECK THE RCM (RESTRAINTS CONTROL MODULE) FOR BATTERY VOLTAGE OUT-OF-RANGE DIAGNOSTIC TROUBLE CODES (DTCS)

Using the diagnostic scanner, perform the RCM self-test.

Are any low or high voltage diagnostic trouble codes (DTCs) recorded in the RCM?

Yes

For DTC U3003:16 or U3003:17,
REFER TO: Pinpoint Test - DTC: FF (501-20B Supplemental Restraint System, Diagnosis and Testing).

GO to AC4

AC4 CHECK THE APIM (SYNC MODULE) FOR BATTERY VOLTAGE OUT-OF-RANGE DIAGNOSTIC TROUBLE CODES (DTCS)

Using the diagnostic scan tool, perform the APIM self-test.

Are any low or high battery voltage diagnostic trouble codes (DTCs) recorded in the APIM?

Yes

• For DTC U3003:16, GO to Pinpoint Test AJ.
• For DTC U3003:17, GO to Pinpoint Test AK.

GO to AC5

AC5 CHECK THE RCM (RESTRAINTS CONTROL MODULE) FOR PROPER OPERATION

Ignition OFF.

Disconnect and inspect all RCM connectors.

Repair:
- corrosion (clean the module terminals or install new connectors or terminals)
- damaged or bent terminals (install new terminals or pins)
- backed-out pins (install new pins as necessary)

Connect the RCM connectors. Make sure they are fully seated and locked.

Operate the system and determine if the concern is still present.

Is the concern still present?

Yes

CHECK OASIS for any applicable technical service bulletins (TSBs). If a TSB exists for this concern, STOP this test and FOLLOW the TSB instructions. If no TSBs apply to this concern, INSTALL a new RCM.
REFER TO: Restraints Control Module (RCM) (501-20B Supplemental Restraint System, Removal and Installation).

No	The system is currently operating correctly. The concern may have been caused by module connections. ADDRESS the root cause of any connector or terminal issues.

U0155:00

Normal Operation and Fault Symptoms

DTC Fault Trigger Conditions

Trouble Code	Description	Fault Trigger Conditions	Diagnostic Trouble Code Type
U0155:00	Lost communication with IPC module: no subtype information	The ACM, APIM and Sony® FCIM set when network messages are absent from the PCM for more than 5 seconds with the ignition in the RUN position.	Continuous

Possible source

PINPOINT TEST AD: U0155:00

AD1 CONFIRM THE CUSTOMER CONCERN

The ignition is on.

Make sure the observed symptom is present.

Is the observed symptom present?

Yes

GO to AD2

No	The system is currently operating correctly. The DTC may have been set due to high network traffic or an intermittent fault.

AD2 RECHECK FOR DTC U0155:00

The ignition is on.

Using the diagnostic scan tool, clear all Continuous Monitor Diagnostic Trouble Codes (CMDTCs).

Ignition OFF.

The ignition is on.

Wait at least 10 seconds.

Using the diagnostic scan tool, retrieve all Continuous Monitor Diagnostic Trouble Codes (CMDTCs).

Is DTC U0155:00 set in the ACM, APIM or Sony® FCIM?

Yes

GO to AD3

No	The system is currently operating correctly. The DTC may have been set due to high network traffic or an intermittent fault.

AD3 CHECK THE IPC (INSTRUMENT PANEL CLUSTER) FOR BATTERY VOLTAGE OUT-OF-RANGE DIAGNOSTIC TROUBLE CODES (DTCS)

Using the diagnostic scan tool, perform the IPC self-test.

Are any low or high voltage diagnostic trouble codes (DTCs) logged in the IPC?

Yes

• For DTC U3006:16,
REFER TO: Instrumentation, Message Center and Warning Chimes (413-01 Instrumentation, Message Center and Warning Chimes, Diagnosis and Testing).
Refer to U3006:16.
• For DTC U3006:17,
REFER TO: Instrumentation, Message Center and Warning Chimes (413-01 Instrumentation, Message Center and Warning Chimes, Diagnosis and Testing).
Refer to U3006:17.

GO to AD4

AD4 CHECK THE BATTERY VOLTAGE OUT-OF-RANGE DIAGNOSTIC TROUBLE CODES (DTCS)

Using the diagnostic scan tool, perform a self-test of the following modules:
- ACM
- APIM
- Sony® FCIM

Are any low or high voltage diagnostic trouble codes (DTCs) recorded in the ACM, APIM or Sony® FCIM?

Yes

• For DTC U3003:16, GO to Pinpoint Test AJ.
• For DTC U3003:17, GO to Pinpoint Test AK.

GO to AD5

CHECK DTC AD5 U0155:00 SET IN MULTIPLE MODULES

Review the recorded self-test results.

Is DTC U0155:00 set in more than one module?

Yes

GO to AD6

• If a visible symptom is present,
REFER TO: Information and Entertainment System (415-00A Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, Diagnosis and Testing).
Refer to the Symptom Chart.
• If no visible symptoms are present, the system is operating correctly at this time. The DTC may have been set due to high network traffic or an intermittent condition.

AD6 VERIFY THE IPC (INSTRUMENT PANEL CLUSTER) FOR PROPER OPERATION

Ignition OFF.

Disconnect and inspect the IPC connector.

Repair:
- corrosion (clean the module terminals or install new connectors or terminals)
- damaged or bent terminals (install new terminals or pins)
- backed-out pins (install new pins as necessary)

Reconnect the IPC connector. Make sure it is properly seated and latched.

Operate the system and determine if the concern is still present.

Is the concern still present?

Yes

CHECK OASIS for any applicable Technical Service Bulletins (TSBs). If a TSB exists for this condition, discontinue this test and follow the TSB instructions. If no TSBs apply to this concern,

Click here to access the guided procedure (IPC).

No	The system is currently operating correctly. The concern may have been caused by module connections. ADDRESS the root cause of any connector or terminal issues.

U0155:87

DTC Fault Trigger Conditions

Trouble Code	Description	Fault Trigger Conditions	Diagnostic Trouble Code Type
U0155:87	Lost Communication with Instrument Panel Cluster (IPC) Control Module: No Sub Type Information	The non-Ford FCIM sets when network messages are absent from the PCM for more than 5 seconds with the ignition in the RUN position.	Continuous

Possible source

PINPOINT TEST AE: U0155:87

AE1 VERIFY THE CUSTOMER CONCERN

The ignition is on.

Make sure the observed symptom is present.

Is the observed symptom present?

Yes

GO to AE2

No	The system is currently operating correctly. The DTC may have been set due to high network traffic or an intermittent fault.

AE2 RECHECK FOR DTC U0155:87

The ignition is on.

Using the diagnostic scan tool, clear all Continuous Monitor Diagnostic Trouble Codes (CMDTCs).

Ignition OFF.

The ignition is on.

Wait at least 10 seconds.

Using the diagnostic scan tool, retrieve all Continuous Monitor Diagnostic Trouble Codes (CMDTCs).

Is DTC U0155:87 set in the FCIM?

Yes

GO to AE3

No	The system is currently operating correctly. The DTC may have been set due to high network traffic or an intermittent fault.

AE3 CHECK THE IPC (INSTRUMENT PANEL CLUSTER) FOR BATTERY VOLTAGE OUT-OF-RANGE DIAGNOSTIC TROUBLE CODES (DTCS)

Using the diagnostic scan tool, perform the IPC self-test.

Are any low or high voltage diagnostic trouble codes (DTCs) logged in the IPC?

Yes

• For DTC U3003:16,
REFER TO: Instrumentation, Message Center and Warning Chimes (413-01 Instrumentation, Message Center and Warning Chimes, Diagnosis and Testing).
Refer to U3003:16.
• For DTC U3003:17,
REFER TO: Instrumentation, Message Center and Warning Chimes (413-01 Instrumentation, Message Center and Warning Chimes, Diagnosis and Testing).
Refer to U3003:17.

No	GO to AE4.

AE4 CHECK THE FCIM (FRONT CONTROL INTERFACE MODULE) FOR BATTERY VOLTAGE OUT-OF-RANGE DIAGNOSTIC TROUBLE CODES (DTCS)

Using the diagnostic scan tool, perform the FCIM self-test.

Are any low or high voltage diagnostic trouble codes (DTCs) recorded in the FCIM?

Yes

• For DTC U3003:16, GO to Pinpoint Test AJ.
• For DTC U3003:17, GO to Pinpoint Test AK.

No	GO to AE5.

AE5 CHECK THE IPC (INSTRUMENT PANEL CLUSTER) FOR PROPER OPERATION

Ignition OFF.

Disconnect and inspect the IPC connector.

Repair:
- corrosion (install new connector or terminals - clean module pins)
- damaged terminals - install new terminals/pins
- backed-out pins (install new pins as necessary)

Reconnect the IPC connector. Make sure it is properly seated and latched.

Operate the system and determine if the concern is still present.

Is the concern still present?

Yes

CHECK OASIS for any applicable Technical Service Bulletins (TSBs). If a TSB exists for this concern, STOP this test and FOLLOW the TSB instructions. If no TSBs apply to this concern,

Click here to access the guided procedure (IPC).

No	The system is currently operating correctly. The concern may have been caused by module connections. ADDRESS the root cause of any connector or terminal issues.

U0159:00

Normal Operation and Fault Symptoms

The PAM is an integral part of the BCM.

DTC Fault Trigger Conditions

Trouble Code	Description	Fault Trigger Conditions	Diagnostic Trouble Code Type
U0159:00	Park Assist Control Module "A" Lost Communication: No Sub Type Information	The APIM is set when there are no network messages from the PAM for more than 5 seconds with the ignition in the RUN position.	Continuous

Possible source

PINPOINT TEST AF: U0159:00

AF1 CHECK THE CUSTOMER CONCERN

The ignition is on.

Check for the observed symptom.

Is the observed symptom present?

Yes

GO to AF2.

No	The system is currently operating correctly. The DTC may have been set due to high network traffic or an intermittent fault.

AF2 RECHECK FOR DTC U0159:00

The ignition is on.

Using the diagnostic scan tool, clear all Continuous Monitor Diagnostic Trouble Codes (CMDTCs).

Ignition OFF.

The ignition is on.

Wait at least 10 seconds.

Using the diagnostic scan tool, retrieve all Continuous Monitor Diagnostic Trouble Codes (CMDTCs).

Is DTC U0159:00 set in the APIM?

Yes

GO to AF3.

No	The system is currently operating correctly. The DTC may have been set due to high network traffic or an intermittent fault.

AF3 CHECK THE BCM (BODY CONTROL MODULE) DIAGNOSTIC TROUBLE CODES (DTCS) FOR BATTERY VOLTAGE OUTSIDE THE DIAGNOSTIC RANGE

Using a scan tool, perform the BCM self-test.

Are any low or high voltage diagnostic trouble codes (DTCs) logged in the BCM?

Yes

• For DTC U3006:16,
REFER TO: Body Control Module (BCM) (419-10 Multifunction Electronic Modules, Diagnosis and Testing).
Refer to U3006:16.
• For DTC U3006:17,
REFER TO: Body Control Module (BCM) (419-10 Multifunction Electronic Modules, Diagnosis and Testing).
Refer to U3006:17.

GO to AF4

AF4 CHECK THE APIM (SYNC MODULE) DIAGNOSTIC TROUBLE CODES (DTCS) FOR BATTERY VOLTAGE OUTSIDE THE DIAGNOSTIC RANGE

Using the diagnostic scan tool, perform the APIM self-test.

Are any low or high voltage diagnostic trouble codes (DTCs) recorded in the APIM?

Yes

• For DTC U3003:16, GO to Pinpoint Test AJ.
• For DTC U3003:17, GO to Pinpoint Test AK.

GO to AF5

AF5 CHECK THE BCM (BODY CONTROL MODULE) FOR PROPER OPERATION

Ignition OFF.

Disconnect and inspect all BCM connectors.

Repair:
- Corrosion (clean the module terminals or install new connectors or terminals)
- Damaged or bent terminals (install new terminals or pins)
- Backed-out pins (install new pins as necessary)

Reconnect the BCM connectors. Make sure they are fully seated and locked.

Operate the system and determine if the concern is still present.

Is the concern still present?

Yes

CHECK OASIS for any applicable technical service bulletins (TSBs). If a TSB exists for this concern, discontinue this test and follow the TSB instructions. If no TSB applies to this concern, INSTALL a new BCM.
REFER to: Body Control Module (BCM) (419-10 Multifunction Electronic Modules, Removal and Installation).

No	The system is currently operating correctly. The concern may have been caused by module connections. ADDRESS the root cause of any connector or terminal issues.

U0184:00

Normal Operation and Fault Symptoms

DTC Fault Trigger Conditions

Trouble Code	Description	Fault Trigger Conditions	Diagnostic Trouble Code Type
U0184:00	Lost Communication With Radio: No Sub Type Information	The APIM is set when there are no network messages from the ACM for more than 5 seconds with the ignition in the RUN position.	Continuous

Possible source

PINPOINT TEST AG: U0184:00

AG1 CHECK THE CUSTOMER CONCERN

Make sure the observed symptom is present.

Is the observed symptom present?

Yes

GO to AG2

No	The system is currently operating normally. This DTC may have been set due to high network traffic or an intermittent fault.

AG2 RECHECK FOR DTC U0184:00

The ignition is on.

Using the diagnostic scan tool, clear all Continuous Monitor Diagnostic Trouble Codes (CMDTCs).

Ignition OFF.

The ignition is on.

Wait at least 10 seconds.

Using the diagnostic scan tool, retrieve all Continuous Monitor Diagnostic Trouble Codes (CMDTCs).

Is DTC U0184:00 set in the APIM?

Yes

GO to AG3

No	The system is currently operating correctly. The DTC may have been set due to high network traffic or an intermittent fault.

AG3 CHECK THE BATTERY VOLTAGE OUTSIDE THE DIAGNOSTIC TROUBLE CODES (DTCS)

Using the diagnostic scan tool, perform a self-test of the following modules:
- ACM
- APIM

Are any low or high voltage diagnostic trouble codes (DTCs) recorded in the ACM or APIM?

Yes

• For DTC U3003:16, GO to Pinpoint Test AJ.
• For DTC U3003:17, GO to Pinpoint Test AK.

GO to AG4

AG4 CHECK THE ACM (FRONT AUDIO CONTROL MODULE) FOR PROPER OPERATION

Ignition OFF.

Disconnect and inspect all ACM connectors.

Repair:
- corrosion (clean the module terminals or install new connectors or terminals)
- damaged or bent terminals (install new terminals or pins)
- backed-out pins (install new pins as necessary)

Connect the ACM connectors. Make sure they are fully seated and locked.

Operate the system and determine if the concern is still present.

Is the concern still present?

Yes

CHECK OASIS for any applicable Technical Service Bulletins (TSBs). If a TSB exists for this concern, STOP this test and FOLLOW the TSB instructions. If no TSB applies to this concern, INSTALL a new ACM.
REFER TO: Front Audio System Control Module (ACM) (415-00A Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, Removal and Installation).

No	The system is currently operating correctly. The concern may have been caused by module connections. ADDRESS the root cause of any connector or terminal issues.

U0253:00

Normal Operation and Fault Symptoms

DTC Fault Trigger Conditions

Trouble Code	Description	Fault Trigger Conditions	Diagnostic Trouble Code Type
U0253:00	Lost Communication with Auxiliary Protocol Interface Module: No Sub Type Information	The ACM is set when there are no network messages from the APIM for more than 5 seconds with the ignition in the RUN position.	Continuous

Possible source

APIM

PINPOINT TEST AH: U0253:00

AH1 CHECK THE CUSTOMER CONCERN

The ignition is on.

Make sure the observed symptom is present.

Is the observed symptom present?

Yes

GO to AH2

No	The system is currently operating correctly. The DTC may have been set due to high network traffic or an intermittent fault.

AH2 RECHECK FOR DTC U0253:00

The ignition is on.

Using the diagnostic scan tool, clear all Continuous Monitor Diagnostic Trouble Codes (CMDTCs).

Ignition OFF.

The ignition is on.

Wait at least 10 seconds.

Using the diagnostic scan tool, retrieve all Continuous Monitor Diagnostic Trouble Codes (CMDTCs).

Is DTC U0253:00 set in the ACM?

Yes

GO to AH3

No	The system is currently operating correctly. The DTC may have been set due to high network traffic or an intermittent fault.

AH3 CHECK THE BATTERY VOLTAGE OUTSIDE THE DIAGNOSTIC TROUBLE CODES (DTCS)

Using the diagnostic scan tool, perform a self-test of the following modules:
- ACM
- APIM

Are any low or high voltage diagnostic trouble codes (DTCs) recorded in the ACM or APIM?

Yes

• For DTC U3003:16, GO to Pinpoint Test AJ.
• For DTC U3003:17, GO to Pinpoint Test AK.

GO to AH4

AH4 CHECK THE APIM (SYNC MODULE) FOR PROPER OPERATION

Ignition OFF.

Disconnect and inspect the APIM connector.

Repair:
- corrosion (clean the module terminals or install new connectors or terminals)
- damaged or bent terminals (install new terminals or pins)
- backed-out pins (install new pins as necessary)

Reconnect the APIM connector. Make sure it is properly seated and latched.

Operate the system and determine if the concern is still present.

Is the concern still present?

Yes

PERFORM THE FDRS PROGRAM

NOTE: This procedure must be performed using FDRS. Do not clear DTCs until the FDRS procedure is complete.
To complete the diagnosis, go to the FDRS Step-by-Step Procedure tab and perform the SYNC procedure.

No	The system is currently operating correctly. The concern may have been caused by module connections. ADDRESS the root cause of any connector or terminal issues.

U0256:00

Normal Operation and Fault Symptoms

DTC Fault Trigger Conditions

Trouble Code	Description	Fault Trigger Conditions	Diagnostic Trouble Code Type
U0256:00	Lost communication with the Front Controls Interface Module "A": no sub-type information	The ACM and APIM are set when there are no network messages from the FCIM for more than 5 seconds with the ignition in the RUN position.	Continuous

Possible source

FCIM

PINPOINT TEST AI: U0256:00

AI1 CHECK THE CUSTOMER CONCERN

The ignition is on.

Make sure the observed symptom is present.

Is the observed symptom present?

Yes

GO to AI2

No	The system is currently operating correctly. The DTC may have been set due to high network traffic or an intermittent fault.

AI2 RECHECK FOR DTC U0256:00

The ignition is on.

Using the diagnostic scan tool, clear all Continuous Monitor Diagnostic Trouble Codes (CMDTCs).

Ignition OFF.

The ignition is on.

Wait at least 10 seconds.

Using the diagnostic scan tool, retrieve all Continuous Monitor Diagnostic Trouble Codes (CMDTCs).

Is DTC U0256:00 set in the ACM or APIM?

Yes

GO to AI3

No	The system is currently operating correctly. The DTC may have been set due to high network traffic or an intermittent fault.

AI3 CHECK THE BATTERY VOLTAGE OUTSIDE THE DIAGNOSTIC TROUBLE CODES (DTCS)

Using the diagnostic scan tool, perform a self-test of the following modules:
- ACM
- APIM
- FCIM

Are any low or high voltage diagnostic trouble codes (DTCs) recorded in the ACM, APIM or FCIM?

Yes

• For DTC U3003:16, GO to Pinpoint Test AJ.
• For DTC U3003:17, GO to Pinpoint Test AK.

GO to AI4

AI4 CHECK THE DTC U0256:00 SET IN MULTIPLE MODULES

Review the recorded self-test results.

Is DTC U0256:00 set in both the ACM and the APIM?

Yes

GO to AI5

• If there is a visible symptom,
REFER TO: Information and Entertainment System (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen, Diagnosis and Testing).
Refer to the Symptom Chart.
• If there are no visible symptoms, the system is operating correctly at this time. The DTC may have been set due to high network traffic or an intermittent condition.

AI5 CHECK THE FCIM (FRONT CONTROLS INTERFACE MODULE) FOR PROPER OPERATION

Ignition OFF.

Disconnect and inspect the FCIM connectors.

Repair:
- corrosion (clean the module terminals or install new connectors or terminals)
- damaged or bent terminals (install new terminals or pins)
- backed-out pins (install new pins as necessary)

Connect the FCIM connectors. Make sure they are fully seated and locked.

Operate the system and determine if the concern is still present.

Is the concern still present?

Yes

No	The system is currently operating correctly. The concern may have been caused by module connections. Refer to the root cause of any connector or terminal issues.

U3003:16

For wiring diagrams and connector information, refer to Cell 130 of the Wiring Diagrams.

DTC Fault Trigger Conditions

Trouble Code	Description	Fault Trigger Conditions	Diagnostic Trouble Code Type
U3003:16	Battery Voltage: Circuit Voltage Below Threshold	The ACM, APIM and FCIM are set when the supply voltage drops below 10 volts for at least 10 seconds during normal operation or for more than 250 milliseconds during the Self-Test.	Continuous and on demand

Possible Sources

Previous Low Battery Voltage
Wiring, Terminals or Connectors
ACM
APIM
FCIM

PINPOINT TEST AJ: U3003:16

AJ1 RECHECK FOR DTC U3003:16

The ignition is on.

Using the diagnostic scan tool, clear the diagnostic trouble codes (DTCs) for the module in question.

Wait at least 15 seconds.

Using the diagnostic scan tool, repeat the self-test of the applicable module.

IS DTC U3003:16 STILL PRESENT?

Yes

GO to AJ2

No	The system is currently operating correctly. The DTC may have been set due to a previous low battery voltage condition.

AJ2 CHECK THE CHARGING SYSTEM DIAGNOSTIC TROUBLE CODES (DTCS) IN THE PCM (POWERTRAIN CONTROL MODULE)

Using the diagnostic scan tool, perform a PCM self-test.

Are any voltage-related diagnostic trouble codes (DTCs) set in the PCM?

Yes

• DTC P0562 or P0563 set. For vehicles with the 1.0L Fox GTDI engine (90 kW/120 L hp), refer to the PCM DTC Chart.
• For DTC P0562 or P0563 set on vehicles with the 1.6 L Duratec-16V Ti-VCT (88 kW/120 L hp) - Sigma,
REFER TO: Charging System - 1.6 L Duratec-16V Ti-VCT (88 kW/120 L hp) - Sigma (414-00 Charging System - General Information, Diagnosis and Testing).
Refer to the PCM DTC Chart.
• For DTC P0562 or P0563 set on vehicles with the 1.6 L EcoBoost (132 kW/180 L hp) - Sigma,
REFER TO: Charging System - 1.6 L EcoBoost (132 kW/180 L hp) - Sigma (414-00 Charging System - General Information, Diagnosis and Testing).
Refer to the PCM DTC Chart.

GO to AJ3

AJ3 CHECK THE BATTERY CONDITION AND CHARGE

Check the battery condition and make sure the battery is fully charged.
REFER TO: Battery (414-01 Battery, Mounting and Cables, Diagnosis and Testing).
See Battery Condition Check.

Is the battery in good condition and fully charged?

Yes

GO to AJ4

• For vehicles with the 1.0L Fox GTDI engine (90 kW/120 L hp), refer to the Symptom Chart: Charging System.
• For vehicles with the 1.6L Duratec-16V Ti-VCT (88 kW/120 L hp) - Sigma,
REFER TO: Charging System - 1.6 L Duratec-16V Ti-VCT (88 kW/120 L hp) - Sigma (414-00 Charging System - General Information, Diagnosis and Testing).
Refer to the Symptom Chart: Charging System.
• For vehicles with the 1.6 L EcoBoost (132 kW/180 L hp) - Sigma engine,
REFER TO: Charging System - 1.6 L EcoBoost (132 kW/180 L hp) - Sigma (414-00 Charging System - General Information, Diagnosis and Testing).
Refer to the Symptom Chart: Charging System.

AJ4 CHECK THE SUSPECT MODULE POWER SUPPLY

Ignition OFF.

Measure and record the battery voltage.

Disconnect the audio system module while DTC U3003:16 is set.

The ignition is on.

Measure the voltage between the DTC U3003:16 module installation and ground.

For the ACM, measure:
Click to display connectors

Positive lead Measurement/Action Negative lead

C240A-1 Ground

For the APIM, measure:
Click to display connectors

Positive lead Measurement/Action Negative lead

C2383A-1 Ground

For the FCIM, measure:
Click to display connectors

Positive lead Measurement/Action Negative lead

C2402-8 Ground

Is the voltage within 0.2 volts of the recorded battery voltage?

Yes

GO to AJ5

No	REPAIR the high resistance circuit.

AJ5 CHECK THE SUSPECT MODULE GROUND CIRCUIT

Measure the voltage at the suspect module.

For the ACM, measure:
Click to display connectors

Positive lead Measurement/Action Negative lead

C240A-1 C240A-13

For the APIM, measure:
Click to display connectors

Positive lead Measurement/Action Negative lead

C2383A-1 C2383A-37

For the FCIM, measure:
Click to display connectors

Positive lead Measurement/Action Negative lead

C2402-8 C2402-5

Is the suspect module voltage greater than 11 volts?

Yes

• For the ACM, go to AJ6.
• For the APIM, go to AJ7.
• For the FCIM, go to AJ8.

No	REPAIR the faulty circuit.

AJ6 CHECK THE ACM (FRONT AUDIO CONTROL MODULE) FOR PROPER OPERATION

Ignition OFF.

Disconnect and inspect all ACM connectors.

Repair:
- corrosion (clean the module terminals or install new connectors or terminals)
- damaged or bent terminals (install new terminals or pins)
- backed-out pins (install new pins as necessary)

Connect the ACM connectors. Make sure they are fully seated and locked.

Operate the system and determine if the concern is still present.

Is the concern still present?

Yes

CHECK OASIS for any applicable Technical Service Bulletins (TSBs). If a TSB exists for this concern, STOP this test and FOLLOW the TSB instructions. If no TSB applies to this concern, INSTALL a new ACM.
REFER TO: Front Audio System Control Module (ACM) (415-00A Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, Removal and Installation).

No	The system is currently operating correctly. The concern may have been caused by module connections. ADDRESS the root cause of any connector or terminal issues.

AJ7 CHECK THE APIM (SYNC MODULE) FOR PROPER OPERATION

Ignition OFF.

Disconnect and inspect the APIM connector.

Repair:
- corrosion (clean the module terminals or install new connectors or terminals)
- damaged or bent terminals (install new terminals or pins)
- backed-out pins (install new pins as necessary)

Reconnect the APIM connector. Make sure it is properly seated and latched.

Operate the system and determine if the concern is still present.

Is the concern still present?

Yes

PERFORM THE FDRS PROGRAM

NOTE: This procedure must be performed using FDRS. Do not clear DTCs until the FDRS procedure is complete.
To complete the diagnosis, go to the FDRS Step-by-Step Procedure tab and perform the SYNC procedure.

No	The system is currently operating correctly. The concern may have been caused by module connections. ADDRESS the root cause of any connector or terminal issues.

AJ8 CHECK THE FCIM (FRONT CONTROLS INTERFACE MODULE) FOR PROPER OPERATION

Ignition OFF.

Disconnect and inspect the FCIM connectors.

Repair:
- corrosion (clean the module terminals or install new connectors or terminals)
- damaged or bent terminals (install new terminals or pins)
- backed-out pins (install new pins as necessary)

Connect the FCIM connectors. Make sure they are fully seated and locked.

Operate the system and determine if the concern is still present.

Is the concern still present?

Yes

No	The system is currently operating correctly. The concern may have been caused by module connections. Refer to the root cause of any connector or terminal issues.

U3003:17

DTC Fault Trigger Conditions

Trouble Code	Description	Fault Trigger Conditions	Diagnostic Trouble Code Type
U3003:17	Battery Voltage: Circuit Voltage Above Threshold	Set when the ACM, APIM and FCIM supply voltage exceeds 15.8 V for more than 250 milliseconds during normal operation or Self-Test.	Continuous and on demand

Possible Sources

Previous high battery voltage
ACM
APIM
FCIM

PINPOINT TEST AK: U3003:17

AK1 RECHECK FOR DTC U3003:17

The ignition is on.

Using the diagnostic scan tool, clear the diagnostic trouble codes (DTCs) for the module in question.

Wait at least 10 seconds.

Using the diagnostic scan tool, perform a self-test on the applicable module.

Is DTC U3003:17 present?

Yes

GO to AK2

No	The system is currently operating correctly. The diagnostic trouble code may have been set previously during battery charging or when jump-starting the vehicle.

AK2 CHECK FOR HIGH VOLTAGE DIAGNOSTIC TROUBLE CODES (DTCS) SET IN MULTIPLE MODULES

Using the diagnostic scan tool, retrieve all Continuous Monitor Diagnostic Trouble Codes (CMDTCs).

Are high voltage DTCs, such as B1676, P0563 or U3003:17, set in more than one module?

Yes

• For vehicles with 1.0L Fox GTDI engine (90 kW/120 L hp) refer to Symptom Chart: High System Voltage.
• For vehicles with 1.6L Duratec-16V Ti-VCT engine (88 kW/120 L hp) - Sigma,
REFER TO: Charging System - 1.6 L Duratec-16V Ti-VCT (88 kW/120 L hp) - Sigma (414-00 Charging System - General Information, Diagnosis and Testing).
Refer to Symptom Chart: High System Voltage.
• For vehicles with 1.6 L EcoBoost engine (132 kW/180 L hp) - Sigma,
REFER TO: Charging System - 1.6 L EcoBoost (132 kW/180 L hp) - Sigma (414-00 Charging System - General Information, Diagnosis and Testing).
Refer to Symptom Chart: High System Voltage.

GO to AK3

AK3 CHECK THE BATTERY VOLTAGE

Turn off all interior lights, exterior lights and accessories.

Start the engine and run at approximately 2000 rpm for 3 minutes while monitoring the battery voltage.

Does the battery voltage rise to 15.5 volts or higher?

Yes

No	• For the ACM, go to AK4. • For the APIM, go to AK5. • For the FCIM, go to AK6.

AK4 CHECK THE ACM (FRONT AUDIO SYSTEM CONTROL MODULE) OPERATION

Ignition OFF.

Disconnect and inspect all ACM connectors.

Repair:
- corrosion (clean the module terminals or install new connectors or terminals)
- damaged or bent terminals (install new terminals or pins)
- backed-out pins (install new pins as necessary)

Connect the ACM connectors. Make sure they are fully seated and locked.

Operate the system and determine if the concern is still present.

Is the concern still present?

Yes

CHECK OASIS for any applicable Technical Service Bulletins (TSBs). If a TSB exists for this concern, STOP this test and FOLLOW the TSB instructions. If no TSB applies to this concern, INSTALL a new ACM.
REFER TO: Front Audio System Control Module (ACM) (415-00A Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, Removal and Installation).

No	The system is currently operating correctly. The concern may have been caused by module connections. ADDRESS the root cause of any connector or terminal issues.

AK5 CHECK THE APIM (SYNC MODULE) OPERATION

Ignition OFF.

Disconnect and inspect the APIM connector.

Repair:
- corrosion (clean the module terminals or install new connectors or terminals)
- damaged or bent terminals (install new terminals or pins)
- backed-out pins (install new pins as necessary)

Reconnect the APIM connector. Make sure it is properly seated and latched.

Operate the system and determine if the concern is still present.

Is the concern still present?

Yes

PERFORM THE FDRS PROGRAM

NOTE: This procedure must be performed using FDRS. Do not clear DTCs until the FDRS procedure is complete.
To complete the diagnosis, go to the FDRS Step-by-Step Procedure tab and perform the SYNC procedure.

No	The system is currently operating correctly. The concern may have been caused by module connections. ADDRESS the root cause of any connector or terminal issues.

AK6 CHECK THE FCIM (FRONT CONTROLS INTERFACE MODULE) OPERATION

Ignition OFF.

Disconnect and inspect the FCIM connectors.

Repair:
- corrosion (clean the module terminals or install new connectors or terminals)
- damaged or bent terminals (install new terminals or pins)
- backed-out pins (install new pins as necessary)

Connect the FCIM connectors. Make sure they are fully seated and locked.

Operate the system and determine if the concern is still present.

Is the concern still present?

Yes

No	The system is currently operating correctly. The concern may have been caused by module connections. Refer to the root cause of any connector or terminal issues.

Infotainment System: Diagnosis and Testing

DTC Chart: ACM

DTC Chart: APIM

To avoid repeated network issues:

DTC Chart: FCIM

Symptom Charts

Symptom Chart: Display

Symptom Chart: Media/Phone

Symptom Chart: Radio

Symptom Chart: Sound Quality

Symptom Chart: Switches

Pinpoint Tests

AM/FM radio inoperative or operating incorrectly

Normal Operation and Fault Symptoms

Possible Sources

Satellite Radio Inoperative or Operates Incorrectly

Normal Operation and Fault Symptoms

DTC Fault Trigger Conditions

Possible Sources

SIRIUS Travel Link does not work or works incorrectly — with navigation

Normal Operation and Fault Symptoms

DTC Fault Trigger Conditions

Possible Sources

Loud Popping Noise When Ignition Is Turned On

Normal Operation and Fault Symptoms

Possible Sources

For vehicles with 1.0L Fox GTDI engine (90 kW/120 L hp), measure:

For vehicles with 1.6 L EcoBoost engine (132 kW/180 L hp) - Sigma, measure:

No Sound From All Speakers

Normal Operation and Fault Symptoms

Possible source

Normal Operation and Fault Symptoms

Possible Sources

Visual Inspection and Preliminary Diagnosis

Speed Compensated Volume does not operate correctly.

Normal Operation and Fault Symptoms

Possible Sources

LHF door speaker inoperative

Normal Operation and Fault Symptoms

DTC Fault Trigger Conditions

Possible Sources

LHF door tweeter speaker inoperative

Normal Operation and Fault Symptoms

DTC Fault Trigger Conditions

Possible Sources

RHF door speaker inoperative

Normal Operation and Fault Symptoms

DTC Fault Trigger Conditions

Possible Sources

RHF door tweeter speaker inoperative

Normal Operation and Fault Symptoms

DTC Fault Trigger Conditions

Possible Sources

Right door speaker inoperative

Normal Operation and Fault Symptoms

DTC Fault Trigger Conditions

Possible Sources

Left door speaker inoperative

Normal Operation and Fault Symptoms

DTC Fault Trigger Conditions

Possible Sources

All APIM mono outputs are inoperative or operate incorrectly

Normal Operation and Fault Symptoms

Possible Sources

All APIM stereo outputs are inoperative or operate incorrectly

Normal Operation and Fault Symptoms

Possible Sources

Stereo Left

Stereo Right

Stereo Left

Stereo Right

Stereo Left

Stereo Right

Stereo Left

Stereo Right

Normal Operation and Fault Symptoms

DTC Fault Trigger Conditions

Possible Sources

For vehicles with overhead console, measure:

For vehicles without overhead console, measure: