Electrical
Infotainment System: Diagnosis and Testing
In this manual: Electrical
~247min read
3special tools
Diagnostic Trouble Code Charts
ACM Diagnostic Trouble Code Chart
The diagnosis in this manual assumes a certain level of skill and knowledge of Ford-approved diagnostic procedures.
REFER TO: Diagnostic Methods (100-00 General Information, Description and Operation).
| Trouble Code | Description | Action |
|---|---|---|
| B150K:01 | Automotive Audio Bus (A2B), Node 1: General Electrical Malfunction | GO to Pinpoint Test C |
| B150K:11 | Audio Automotive Bus (A2B), Node 1: Short to Ground | GO to Pinpoint Test C |
| B150K:12 | Automotive Audio Bus (A2B), Node 1: Short to Battery | GO to Pinpoint Test C |
| B150K:13 | Automotive Audio Bus (A2B), Node 1: Open Circuit | GO to Pinpoint Test C |
| B150K: 55 | Automotive Audio Bus (A2B) Node 1: Not Configured | GO to Pinpoint Test C |
| B150K:87 | Automotive Audio Bus (A2B) Node 1: Missing Message | GO to Pinpoint Test C |
| B150K:8F | Automotive Audio Bus (A2B), Node 1: Erroneous | GO to Pinpoint Test C |
| B150K:95 | Automotive Audio Bus (A2B), Node 1: Incorrect Assembly | GO to Pinpoint Test C |
| B1511:01 | Automotive Audio Bus (A2B) Master Node: General Electrical Failure | GO to Pinpoint Test C |
| B1511:11 | Automotive Audio Bus (A2B) Master Node: Short to Ground | GO to Pinpoint Test C |
| B1511:12 | Automotive Audio Bus (A2B) Master Node: Short to Battery | GO to Pinpoint Test C |
| B1511:13 | Automotive Audio Bus (A2B) Master Node: Open Circuit | GO to Pinpoint Test C |
| B1511:95 | Automotive Audio Bus (A2B) Master Node: Incorrect Assembly | GO to Pinpoint Test C |
| B1A01:01 | Speaker No. 1: General Electrical Failure |
|
| B1A01:11 | Speaker No. 1: Short to Ground |
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| B1A01:12 | Speaker No. 1: Short to Battery |
|
| B1A01:13 | Speaker No. 1: Open Circuit |
|
| B1A02:01 | Speaker No. 2: General Electrical Failure |
|
| B1A02:11 | Speaker No. 2: Short to Ground |
|
| B1A02:12 | Speaker No. 2: Short to Battery |
|
| B1A02:13 | Speaker No. 2: Open Circuit |
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| B1A03:01 | Speaker No. 3: General Electrical Failure |
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| B1A03:11 | Speaker No. 3: Short to Ground |
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| B1A03:12 | Speaker No. 3: Short to Battery |
|
| B1A03:13 | Speaker No. 3: Open Circuit |
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| B1A04:01 | Speaker No. 4: General Electrical Failure |
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| B1A04:11 | Speaker No. 4: Short to Ground |
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| B1A04:12 | Speaker No. 4: Short to Battery |
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| B1A04:13 | Speaker No. 4: Open Circuit |
|
| B1A05:02 | Speaker No. 5: general signal fault | GO to Pinpoint Test G |
| B1A06:01 | Speaker No. 6: General Electrical Failure | GO to Pinpoint Test F |
| B1A06:02 | Speaker No. 6: general signal fault | GO to Pinpoint Test F |
| B1A06:11 | Speaker No. 6: Short to Ground | GO to Pinpoint Test F |
| B1A06:12 | Speaker No. 6: Short to Battery | GO to Pinpoint Test F |
| B1A06:13 | Speaker No. 6: Circuit Open | GO to Pinpoint Test F |
| B1A89:11 | Satellite Antenna: Short to Ground | GO to Pinpoint Test B |
| B1A89:13 | Satellite Antenna: Open Circuit | GO to Pinpoint Test B |
| B1D55:11 | Antenna No. 2: Short to Ground | GO to Pinpoint Test A |
| B1D55:15 | Antenna No. 2: Short to Battery or Open Circuit | GO to Pinpoint Test A |
| U0100:00 | Lost Communication With ECM/PCM "A": No Sub Type Information | GO to Pinpoint Test Y |
| U0140:00 | Lost Communication With Body Control Module: No Sub Type Information | GO TO Pinpoint Test AA |
| U0155:00 | Lost Communication with Instrument Panel Cluster (IPC) Control Module: No Sub Type Information | GO to Pinpoint Test AC |
| U0237:00 | Communication lost with Digital Audio Control Module C: no subtype information | GO TO Pinpoint Test AJ |
| U0238:00 | Lost communication with audio system digital control module "D": no subtype information | GO to Pinpoint Test AK |
| U0253:00 | Lost Communication with Auxiliary Protocol Interface Module: No Sub Type Information | GO to Pinpoint Test AL |
| U0256:00 | Lost communication with the Front Controls Interface Module "A": no sub-type information | GO to Pinpoint Test AM |
| U201A: 51 | Control Module Primary Calibration Data: Not Programmed | GO TO Pinpoint Test AS |
| U2100:00 | Initial Configuration Not Complete: No Sub Type Information | GO TO Pinpoint Test AS |
| U2101:00 | Control Module Configuration Incompatible: No Sub Type Information | GO TO Pinpoint Test AS |
| U3000:41 | Control Module: General Checksum Failure | GO to Pinpoint Test AT |
| U3000:42 | Control Module: General Memory Failure | GO to Pinpoint Test AT |
| U3000:96 | Control Module: Internal Component Failure | GO to Pinpoint Test AT |
| U3003:16 | Battery Voltage: Circuit Voltage Below Threshold | GO to Pinpoint Test AN |
| U3003:17 | Battery Voltage: Circuit Voltage Above Threshold | GO to Pinpoint Test AO |
APIM Diagnostic Trouble Code Chart
The diagnosis in this manual assumes a certain level of skill and knowledge of Ford-approved diagnostic procedures.
REFER TO: Diagnostic Methods (100-00 General Information, Description and Operation).
| Trouble Code | Description | Action |
|---|---|---|
| B108E:01 | Display: General Electrical Failure |
|
| B108E:02 | Display: General Signal Failure |
|
| B108E: 4A | Display: Incorrect Component Installed |
|
| B108E: 4B | Display: Overheat |
|
| B108E:87 | Display: No Sub Type Information |
|
| B119F:01 | GPS Antenna: General Electrical Failure | GO to Pinpoint Test S |
| B119F: 13 | GPS Antenna: Circuit Open | GO to Pinpoint Test S |
| B1252:11 | USB Port: Short to Ground | GO to Pinpoint Test P |
| B1252:13 | USB Port: Circuit Open | GO to Pinpoint Test P |
| B14FD:11 | Multimedia External Control Connection: Circuit Short to Ground | GO to Pinpoint Test P |
| B1D79:11 | Microphone Input: Short to Ground | GO TO Pinpoint Test O |
| B1D79:12 | Microphone Input: Short to Battery | GO TO Pinpoint Test O |
| B1D79:13 | Microphone Input: Circuit Open | GO TO Pinpoint Test O |
| C1001:01 | Vision System Camera: General Electrical Failure | Refer to: Parking Aid (413-13A Parking Aid, Diagnosis and Testing). |
| U0121:00 | Lost Communication with Anti-Lock Braking System (ABS) Control Module: No Sub-Type Information | GO to Pinpoint Test Z |
| U0140:00 | Lost Communication With Body Control Module: No Sub Type Information | GO TO Pinpoint Test AA |
| U0151:00 | Lost Communication with Restraints Control Module: No Sub Type Information | GO to Pinpoint Test AB |
| U0155:00 | Lost Communication with Instrument Panel Cluster (IPC) Control Module: No Sub Type Information | GO to Pinpoint Test AC |
| U0159:00 | Park Assist Control Module "A" Lost Communication: No Sub Type Information | GO to Pinpoint Test advertisement |
| U0162:00 | Navigation Display Module Lost Communication: No Sub Type Information |
|
| U0184:00 | Lost Communication With Radio: No Sub Type Information | GO TO Pinpoint Test AE |
| U0198:00 | Telematics Control Module Lost Communication: No Sub Type Information | GO TO Pinpoint Test AF |
| U0208:00 | "Seat Control Module A" Lost Communication: No Sub Type Information | GO to Pinpoint Test AG |
| U0232:00 | Side Obstacle Detection Control Module - Left Lost Communication: No Sub Type Information | GO to Pinpoint Test AH |
| U0233:00 | Side Obstacle Detection Control Module - Right Lost Communication: No Sub Type Information | GO TO Pinpoint Test AI |
| U0238:00 | Lost communication with audio system digital control module "D": no subtype information | GO to Pinpoint Test AK |
| U0256:00 | Lost communication with the Front Controls Interface Module "A": no sub-type information | GO to Pinpoint Test AM |
| U0415:00 | Incorrect Data Received from Anti-Lock Braking System (ABS) Control Module: No Sub-Type Information | GO TO Pinpoint Test AR |
| U0422:00 | Incorrect Data Received from Body Control Module: No Sub Type Information | GO TO Pinpoint Test AR |
| U0423:00 | Invalid Data Received from Instrument Panel Cluster Control Module: No Sub Type Information | GO TO Pinpoint Test AR |
| U0452:00 | Incorrect Data Received from Restraints Control Module: No Sub Type Information | GO TO Pinpoint Test AR |
| U1A00:87 | Private Communication Network: No Sub Type Information | GO to Pinpoint Test B |
| U2017: 45 | Control Module No. 2 Software: Software Memory Failure | GO TO Pinpoint Test AS |
| U2017: 51 | Control Module No. 2 Software: Not Programmed | GO TO Pinpoint Test AS |
| U2017: 52 | Control Module No. 2 Software: Not Activated | GO TO Pinpoint Test AS |
| U2017: 54 | Control Module No. 2 Software: Calibration Missing | GO TO Pinpoint Test AS |
| U2100:00 | Initial Configuration Not Complete: No Sub Type Information | GO TO Pinpoint Test AS |
| U2101:00 | Control Module Configuration Incompatible: No Sub Type Information | GO TO Pinpoint Test AS |
| U3000:04 | Control Module: Internal System Failure | GO to Pinpoint Test AT |
| U3000:09 | Control Module: Component Failure | GO to Pinpoint Test AT |
| U3000:41 | Control Module: General Checksum Failure | GO to Pinpoint Test AT |
| U3000:88 | Control Module: Bus Off | GO TO Pinpoint Test AQ |
| U3003:16 | Battery Voltage: Circuit Voltage Below Threshold | GO to Pinpoint Test AN |
| U3003:17 | Battery Voltage: Circuit Voltage Above Threshold | GO to Pinpoint Test AO |
DACMC Diagnostic Trouble Code Chart
The diagnosis in this manual assumes a certain level of skill and knowledge of Ford-approved diagnostic procedures.
REFER TO: Diagnostic Methods (100-00 General Information, Description and Operation).
| Trouble Code | Description | Action |
|---|---|---|
| B116A: 01 | Handset Microphone: General Electrical Failure | GO TO Pinpoint Test X |
| B117A: 01 | Backup Microphone: General Electrical Malfunction | GO TO Pinpoint Test X |
| B13F5:01 | Microphone 3: General Electrical Failure | GO TO Pinpoint Test X |
| U0100:00 | Lost Communication With ECM/PCM "A": No Sub Type Information | GO to Pinpoint Test Y |
| U0140:00 | Lost Communication With Body Control Module: No Sub Type Information | GO TO Pinpoint Test AA |
| U2024:00 | Control Module Calibration Data: No Sub Type Information | GO TO Pinpoint Test AS |
| U2100:00 | Initial Configuration Not Complete: No Sub Type Information | GO TO Pinpoint Test AS |
| U2101:00 | Control Module Configuration Incompatible: No Sub Type Information | GO TO Pinpoint Test AS |
| U3000:41 | Control Module: General Checksum Failure | GO to Pinpoint Test AT |
| U3000:42 | Control Module: General Memory Failure | GO to Pinpoint Test AT |
| U3000:92 | Control Module: Performance or Incorrect Operation | GO to Pinpoint Test AT |
| U3000:94 | Control Module: Unexpected Operation | GO to Pinpoint Test AT |
| U3003:16 | Battery Voltage: Circuit Voltage Below Threshold | GO to Pinpoint Test AN |
| U3003:17 | Battery Voltage: Circuit Voltage Above Threshold | GO to Pinpoint Test AO |
DSP Diagnostic Trouble Code Chart
The diagnosis in this manual assumes a certain level of skill and knowledge of Ford-approved diagnostic procedures.
REFER TO: Diagnostic Methods (100-00 General Information, Description and Operation).
| Trouble Code | Description | Action |
|---|---|---|
| B13FB:11 | Audio Enable Line: Short to Ground | GO to Pinpoint Test C |
| B1A02:01 | Speaker No. 2: General Electrical Failure | GO to Pinpoint Test I |
| B1A02:11 | Speaker No. 2: Short to Ground | GO to Pinpoint Test I |
| B1A02:12 | Speaker No. 2: Short to Battery | GO to Pinpoint Test I |
| B1A02:13 | Speaker No. 2: Open Circuit | GO to Pinpoint Test I |
| B1A04:01 | Speaker No. 4: General Electrical Failure | GO to Pinpoint Test I |
| B1A04:11 | Speaker No. 4: Short to Ground | GO to Pinpoint Test I |
| B1A04:12 | Speaker No. 4: Short to Battery | GO to Pinpoint Test I |
| B1A04:13 | Speaker No. 4: Open Circuit | GO to Pinpoint Test I |
| B1A06:01 | Speaker No. 6: General Electrical Failure | GO to Pinpoint Test I |
| B1A06:11 | Speaker No. 6: Short to Ground | GO to Pinpoint Test I |
| B1A06:12 | Speaker No. 6: Short to Battery | GO to Pinpoint Test I |
| B1A06:13 | Speaker No. 6: Circuit Open | GO to Pinpoint Test I |
| B1A08:01 | Speaker No. 8: General Electrical Failure | GO to Pinpoint Test I |
| B1A08:11 | Speaker No. 8: Short to Ground | GO to Pinpoint Test I |
| B1A08:12 | Speaker No. 8: short to battery | GO to Pinpoint Test I |
| B1A08:13 | Speaker No. 8: Open Circuit | GO to Pinpoint Test I |
| B1A09:01 | Speaker No. 9: General Electrical Failure | GO to Pinpoint Test I |
| B1A09:11 | Speaker No. 9: short to ground | GO to Pinpoint Test I |
| B1A09:12 | Speaker No. 9: Short to Battery | GO to Pinpoint Test I |
| B1A09:13 | Speaker No. 9: Open Circuit | GO to Pinpoint Test I |
| B1A10:01 | Speaker No. 10: general electrical fault | GO to Pinpoint Test I |
| B1A10:11 | Speaker No. 10: short to ground | GO to Pinpoint Test I |
| B1A10:12 | Speaker No. 10: short to battery | GO to Pinpoint Test I |
| B1A10:13 | Speaker No. 10: Open Circuit | GO to Pinpoint Test I |
| U0140:00 | Lost Communication With Body Control Module: No Sub Type Information | GO TO Pinpoint Test AA |
| U0155:00 | Lost Communication with Instrument Panel Cluster (IPC) Control Module: No Sub Type Information | GO to Pinpoint Test AC |
| U0184:00 | Lost Communication With Radio: No Sub Type Information | GO TO Pinpoint Test AE |
| U0237:00 | Lost communication with audio system digital control module "D": no subtype information | GO TO Pinpoint Test AJ |
| U0253:00 | Lost Communication with Auxiliary Protocol Interface Module: No Sub Type Information | GO to Pinpoint Test AL |
| U0256:00 | Lost communication with the Front Controls Interface Module "A": no sub-type information | GO to Pinpoint Test AM |
| U0423:00 | Invalid Data Received from Instrument Panel Cluster Control Module: No Sub Type Information | GO TO Pinpoint Test AR |
| U2014:01 | Module control hardware: general electrical fault | GO TO Pinpoint Test AS |
| U2016: 57 | Module control main software: incorrect/incompatible software component | GO TO Pinpoint Test AS |
| U201A: 51 | Control Module Primary Calibration Data: Not Programmed | GO TO Pinpoint Test AS |
| U201A: 56 | Module control main calibration data: incorrect/incompatible configuration | GO TO Pinpoint Test AS |
| U2100:00 | Initial Configuration Not Complete: No Sub Type Information | GO TO Pinpoint Test AS |
| U2101:00 | Control Module Configuration Incompatible: No Sub Type Information | GO TO Pinpoint Test AS |
| U3000:41 | Control Module: General Checksum Failure | GO to Pinpoint Test AT |
| U3000:42 | Control Module: General Memory Failure | GO to Pinpoint Test AT |
| U3003:16 | Battery Voltage: Circuit Voltage Below Threshold | GO to Pinpoint Test AN |
| U3003:17 | Battery Voltage: Circuit Voltage Above Threshold | GO to Pinpoint Test AO |
FCIM Diagnostic Trouble Code Chart
The diagnosis in this manual assumes a certain level of skill and knowledge of Ford-approved diagnostic procedures.
REFER TO: Diagnostic Methods (100-00 General Information, Description and Operation).
| Trouble Code | Description | Action |
|---|---|---|
| B102E:11 | Air Quality Sensor: Short to Ground | REFER TO: Climate Control System - Vehicles With: Electronic Manual Temperature Control (EMTC) (412-00 Climate Control System - General Information, Diagnosis and Testing). REFER TO: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing). |
| B102E: 15 | Air Quality Sensor: Short to Battery or Open | REFER TO: Climate Control System - Vehicles With: Electronic Manual Temperature Control (EMTC) (412-00 Climate Control System - General Information, Diagnosis and Testing). REFER TO: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing). |
| B102E: 92 | Air Quality Sensor: Performance or Incorrect Operation | REFER TO: Climate Control System - Vehicles With: Electronic Manual Temperature Control (EMTC) (412-00 Climate Control System - General Information, Diagnosis and Testing). REFER TO: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing). |
| B1034:11 | Front Left Seat Heater Element: Short to Ground | REFER to: Front Seats (501-10A Front Seats, Diagnosis and Testing). |
| B1034:12 | Front Left Seat Heater Element: Short to Battery | REFER to: Front Seats (501-10A Front Seats, Diagnosis and Testing). |
| B1034:13 | Front Left Seat Heater Element: Open Circuit | REFER to: Front Seats (501-10A Front Seats, Diagnosis and Testing). |
| B1036:11 | Front Right Seat Heater Element: Short to Ground | REFER to: Front Seats (501-10A Front Seats, Diagnosis and Testing). |
| B1036:12 | Front Right Seat Heater Element: Short to Battery | REFER to: Front Seats (501-10A Front Seats, Diagnosis and Testing). |
| B1036:13 | Front Right Seat Heater Element: Open Circuit | REFER to: Front Seats (501-10A Front Seats, Diagnosis and Testing). |
| B1038:11 | Front Left Seat Heater Sensor: Short to Ground | REFER to: Front Seats (501-10A Front Seats, Diagnosis and Testing). |
| B1038:15 | Front Left Seat Heater Sensor: Short to Battery or Open Circuit | REFER to: Front Seats (501-10A Front Seats, Diagnosis and Testing). |
| B103A: 11 | Front Right Seat Heater Sensor: Short to Ground | REFER to: Front Seats (501-10A Front Seats, Diagnosis and Testing). |
| B103A: 15 | Front Right Seat Heater Sensor: Short to Battery or Open Circuit | REFER to: Front Seats (501-10A Front Seats, Diagnosis and Testing). |
| B105A:12 | Cabin Temperature Sensor Fan: Short to Battery | REFER TO: Climate Control System - Vehicles With: Electronic Manual Temperature Control (EMTC) (412-00 Climate Control System - General Information, Diagnosis and Testing). REFER TO: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing). |
| B105A:14 | Cabin Temperature Sensor Fan: Short to Ground or Open | REFER TO: Climate Control System - Vehicles With: Electronic Manual Temperature Control (EMTC) (412-00 Climate Control System - General Information, Diagnosis and Testing). REFER TO: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing). |
| B1081:07 | Left Temperature Door Motor: Mechanical Failure | REFER TO: Climate Control System - Vehicles With: Electronic Manual Temperature Control (EMTC) (412-00 Climate Control System - General Information, Diagnosis and Testing). REFER TO: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing). |
| B1081:11 | Left Temperature Door Motor: Short to Ground | REFER TO: Climate Control System - Vehicles With: Electronic Manual Temperature Control (EMTC) (412-00 Climate Control System - General Information, Diagnosis and Testing). REFER TO: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing). |
| B1081:12 | Left Temperature Door Motor: Short to Battery | REFER TO: Climate Control System - Vehicles With: Electronic Manual Temperature Control (EMTC) (412-00 Climate Control System - General Information, Diagnosis and Testing). REFER TO: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing). |
| B1081:13 | Left Temperature Door Motor: Open Circuit | REFER TO: Climate Control System - Vehicles With: Electronic Manual Temperature Control (EMTC) (412-00 Climate Control System - General Information, Diagnosis and Testing). REFER TO: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing). |
| B1082:07 | Right Temperature Door Motor: Mechanical Failure | REFER TO: Climate Control System - Vehicles With: Electronic Manual Temperature Control (EMTC) (412-00 Climate Control System - General Information, Diagnosis and Testing). REFER TO: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing). |
| B1082:11 | Right Temperature Door Motor: Short to Ground | REFER TO: Climate Control System - Vehicles With: Electronic Manual Temperature Control (EMTC) (412-00 Climate Control System - General Information, Diagnosis and Testing). REFER TO: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing). |
| B1082:12 | Right Temperature Door Motor: Short to Battery | REFER TO: Climate Control System - Vehicles With: Electronic Manual Temperature Control (EMTC) (412-00 Climate Control System - General Information, Diagnosis and Testing). REFER TO: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing). |
| B1082:13 | Right Temperature Door Motor: Open Circuit | REFER TO: Climate Control System - Vehicles With: Electronic Manual Temperature Control (EMTC) (412-00 Climate Control System - General Information, Diagnosis and Testing). REFER TO: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing). |
| B1083:07 | Recirculation Door Motor: Mechanical Failure | REFER TO: Climate Control System - Vehicles With: Electronic Manual Temperature Control (EMTC) (412-00 Climate Control System - General Information, Diagnosis and Testing). REFER TO: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing). |
| B1083:11 | Recirculation Door Motor: Short to Ground | REFER TO: Climate Control System - Vehicles With: Electronic Manual Temperature Control (EMTC) (412-00 Climate Control System - General Information, Diagnosis and Testing). REFER TO: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing). |
| B1083:12 | Recirculation Door Motor: Short to Battery | REFER TO: Climate Control System - Vehicles With: Electronic Manual Temperature Control (EMTC) (412-00 Climate Control System - General Information, Diagnosis and Testing). REFER TO: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing). |
| B1083:13 | Recirculation Door Motor: Open Circuit | REFER TO: Climate Control System - Vehicles With: Electronic Manual Temperature Control (EMTC) (412-00 Climate Control System - General Information, Diagnosis and Testing). REFER TO: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing). |
| B1086:07 | Mode Door Motor: Mechanical Failure | REFER TO: Climate Control System - Vehicles With: Electronic Manual Temperature Control (EMTC) (412-00 Climate Control System - General Information, Diagnosis and Testing). REFER TO: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing). |
| B1086:11 | Air Distribution Door Motor: Short to Ground | REFER TO: Climate Control System - Vehicles With: Electronic Manual Temperature Control (EMTC) (412-00 Climate Control System - General Information, Diagnosis and Testing). REFER TO: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing). |
| B1086:12 | Air Distribution Door Motor: Short to Battery | REFER TO: Climate Control System - Vehicles With: Electronic Manual Temperature Control (EMTC) (412-00 Climate Control System - General Information, Diagnosis and Testing). REFER TO: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing). |
| B1086:13 | Air Distribution Door Motor: Open Circuit | REFER TO: Climate Control System - Vehicles With: Electronic Manual Temperature Control (EMTC) (412-00 Climate Control System - General Information, Diagnosis and Testing). REFER TO: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing). |
| B10AF:11 | Blower Fan Relay: Short to Ground | REFER TO: Climate Control System - Vehicles With: Electronic Manual Temperature Control (EMTC) (412-00 Climate Control System - General Information, Diagnosis and Testing). REFER TO: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing). |
| B10AF:12 | Blower Fan Relay: Short to Battery | REFER TO: Climate Control System - Vehicles With: Electronic Manual Temperature Control (EMTC) (412-00 Climate Control System - General Information, Diagnosis and Testing). REFER TO: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing). |
| B10AF:13 | Blower Fan Relay: Open Circuit | REFER TO: Climate Control System - Vehicles With: Electronic Manual Temperature Control (EMTC) (412-00 Climate Control System - General Information, Diagnosis and Testing). REFER TO: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing). |
| B10B3:11 | Right Panel Outlet Air Temperature: Short to Ground | REFER TO: Climate Control System - Vehicles With: Electronic Manual Temperature Control (EMTC) (412-00 Climate Control System - General Information, Diagnosis and Testing). REFER TO: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing). |
| B10B3:15 | Right Panel Outlet Air Temperature: Short to Battery or Open Circuit | REFER TO: Climate Control System - Vehicles With: Electronic Manual Temperature Control (EMTC) (412-00 Climate Control System - General Information, Diagnosis and Testing). REFER TO: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing). |
| B10B4:11 | Right Floor Outlet Air Temperature: Short to Ground | REFER TO: Climate Control System - Vehicles With: Electronic Manual Temperature Control (EMTC) (412-00 Climate Control System - General Information, Diagnosis and Testing). REFER TO: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing). |
| B10B4:15 | Right Floor Outlet Air Temperature: Short to Battery or Open Circuit | REFER TO: Climate Control System - Vehicles With: Electronic Manual Temperature Control (EMTC) (412-00 Climate Control System - General Information, Diagnosis and Testing). REFER TO: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing). |
| B10B5:11 | Left Panel Outlet Air Temperature: Short to Ground | REFER TO: Climate Control System - Vehicles With: Electronic Manual Temperature Control (EMTC) (412-00 Climate Control System - General Information, Diagnosis and Testing). REFER TO: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing). |
| B10B5:15 | Left Panel Outlet Air Temperature: Short to Battery or Open Circuit | REFER TO: Climate Control System - Vehicles With: Electronic Manual Temperature Control (EMTC) (412-00 Climate Control System - General Information, Diagnosis and Testing). REFER TO: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing). |
| B10B6:11 | Left Floor Outlet Air Temperature: Short to Ground | REFER TO: Climate Control System - Vehicles With: Electronic Manual Temperature Control (EMTC) (412-00 Climate Control System - General Information, Diagnosis and Testing). REFER TO: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing). |
| B10B6:15 | Left Floor Outlet Air Temperature: Short to Battery or Open Circuit | REFER TO: Climate Control System - Vehicles With: Electronic Manual Temperature Control (EMTC) (412-00 Climate Control System - General Information, Diagnosis and Testing). REFER TO: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing). |
| B10B8:63 | Buttons: Circuit/Component Protection Time-Out | GO to Pinpoint Test AT |
| B10B9:12 | Blower Fan Control: Short to Battery | REFER TO: Climate Control System - Vehicles With: Electronic Manual Temperature Control (EMTC) (412-00 Climate Control System - General Information, Diagnosis and Testing). REFER TO: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing). |
| B10B9:14 | Blower Fan Control: Short to Ground or Open Circuit | REFER TO: Climate Control System - Vehicles With: Electronic Manual Temperature Control (EMTC) (412-00 Climate Control System - General Information, Diagnosis and Testing). REFER TO: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing). |
| B11E5:11 | HVAC Left Door Position Sensor: Short to Ground | REFER TO: Climate Control System - Vehicles With: Electronic Manual Temperature Control (EMTC) (412-00 Climate Control System - General Information, Diagnosis and Testing). REFER TO: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing). |
| B11E5:15 | HVAC Left Door Position Sensor: Short to Battery or Open Circuit | REFER TO: Climate Control System - Vehicles With: Electronic Manual Temperature Control (EMTC) (412-00 Climate Control System - General Information, Diagnosis and Testing). REFER TO: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing). |
| B11E6:11 | HVAC Right Door Position Sensor: Short to Ground | REFER TO: Climate Control System - Vehicles With: Electronic Manual Temperature Control (EMTC) (412-00 Climate Control System - General Information, Diagnosis and Testing). REFER TO: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing). |
| B11E6:15 | HVAC Right Door Position Sensor: Short to Battery or Open Circuit | REFER TO: Climate Control System - Vehicles With: Electronic Manual Temperature Control (EMTC) (412-00 Climate Control System - General Information, Diagnosis and Testing). REFER TO: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing). |
| B11E7:11 | Air Distribution Door Position Sensor: Short to Ground | REFER TO: Climate Control System - Vehicles With: Electronic Manual Temperature Control (EMTC) (412-00 Climate Control System - General Information, Diagnosis and Testing). REFER TO: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing). |
| B11E7:15 | Air Distribution Door Position Sensor: Short to Battery or Open Circuit | REFER TO: Climate Control System - Vehicles With: Electronic Manual Temperature Control (EMTC) (412-00 Climate Control System - General Information, Diagnosis and Testing). REFER TO: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing). |
| B11F0:11 | Air Inlet Door Position Sensor: Short to Ground | REFER TO: Climate Control System - Vehicles With: Electronic Manual Temperature Control (EMTC) (412-00 Climate Control System - General Information, Diagnosis and Testing). REFER TO: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing). |
| B11F0:15 | Air Inlet Door Position Sensor: Short to Battery or Open Circuit | REFER TO: Climate Control System - Vehicles With: Electronic Manual Temperature Control (EMTC) (412-00 Climate Control System - General Information, Diagnosis and Testing). REFER TO: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing). |
| B12KA:11 | Start/Stop Eco-Start Status Indicator: Short to Ground | REFER TO Diagnosis and Testing in the appropriate section 303-06. |
| B12KA:15 | Start/Stop Eco-Start Status Indicator: Short to Battery or Open Circuit | REFER TO Diagnosis and Testing in the appropriate section 303-06. |
| B1474:11 | Heater Relay 1: Short to Ground | REFER TO: Climate Control System - Vehicles With: Electronic Manual Temperature Control (EMTC) (412-00 Climate Control System - General Information, Diagnosis and Testing). REFER TO: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing). |
| B1474:12 | Heater Relay 1: Short to Battery | REFER TO: Climate Control System - Vehicles With: Electronic Manual Temperature Control (EMTC) (412-00 Climate Control System - General Information, Diagnosis and Testing). REFER TO: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing). |
| B1474:13 | Heater Relay 1: Open Circuit | REFER TO: Climate Control System - Vehicles With: Electronic Manual Temperature Control (EMTC) (412-00 Climate Control System - General Information, Diagnosis and Testing). REFER TO: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing). |
| B147A: 11 | Heater Relay 2: Short to Ground | REFER TO: Climate Control System - Vehicles With: Electronic Manual Temperature Control (EMTC) (412-00 Climate Control System - General Information, Diagnosis and Testing). REFER TO: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing). |
| B147A: 12 | Heater Relay 2: Short to Battery | REFER TO: Climate Control System - Vehicles With: Electronic Manual Temperature Control (EMTC) (412-00 Climate Control System - General Information, Diagnosis and Testing). REFER TO: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing). |
| B147A: 13 | Heater Relay 2: Open Circuit | REFER TO: Climate Control System - Vehicles With: Electronic Manual Temperature Control (EMTC) (412-00 Climate Control System - General Information, Diagnosis and Testing). REFER TO: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing). |
| B147B: 11 | Heater Relay 3: Short to Ground | REFER TO: Climate Control System - Vehicles With: Electronic Manual Temperature Control (EMTC) (412-00 Climate Control System - General Information, Diagnosis and Testing). REFER TO: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing). |
| B147B: 12 | Heater Relay 3: Short to Battery | REFER TO: Climate Control System - Vehicles With: Electronic Manual Temperature Control (EMTC) (412-00 Climate Control System - General Information, Diagnosis and Testing). REFER TO: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing). |
| B147B: 13 | Heater Relay 3: Open Circuit | REFER TO: Climate Control System - Vehicles With: Electronic Manual Temperature Control (EMTC) (412-00 Climate Control System - General Information, Diagnosis and Testing). REFER TO: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing). |
| B1A61:11 | In-Vehicle Temperature Sensor: Short to Ground | REFER TO: Climate Control System - Vehicles With: Electronic Manual Temperature Control (EMTC) (412-00 Climate Control System - General Information, Diagnosis and Testing). REFER TO: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing). |
| B1A61:15 | In-Vehicle Temperature Sensor: Short to Battery or Open Circuit | REFER TO: Climate Control System - Vehicles With: Electronic Manual Temperature Control (EMTC) (412-00 Climate Control System - General Information, Diagnosis and Testing). REFER TO: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing). |
| B1A63:11 | Right Solar Sensor: Short to Ground | REFER TO: Climate Control System - Vehicles With: Electronic Manual Temperature Control (EMTC) (412-00 Climate Control System - General Information, Diagnosis and Testing). REFER TO: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing). |
| B1A63:15 | Right Solar Sensor: Short to Battery or Open Circuit | REFER TO: Climate Control System - Vehicles With: Electronic Manual Temperature Control (EMTC) (412-00 Climate Control System - General Information, Diagnosis and Testing). REFER TO: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing). |
| B1A64:11 | Left Solar Sensor: Short to Ground | REFER TO: Climate Control System - Vehicles With: Electronic Manual Temperature Control (EMTC) (412-00 Climate Control System - General Information, Diagnosis and Testing). REFER TO: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing). |
| B1A64:15 | Left Solar Sensor: Short to Battery or Open Circuit | REFER TO: Climate Control System - Vehicles With: Electronic Manual Temperature Control (EMTC) (412-00 Climate Control System - General Information, Diagnosis and Testing). REFER TO: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing). |
| B1A69:11 | Humidity Sensor: Short to Ground | REFER TO: Climate Control System - Vehicles With: Electronic Manual Temperature Control (EMTC) (412-00 Climate Control System - General Information, Diagnosis and Testing). REFER TO: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing). |
| B1A69:15 | Humidity Sensor: Short to Battery or Open Circuit | REFER TO: Climate Control System - Vehicles With: Electronic Manual Temperature Control (EMTC) (412-00 Climate Control System - General Information, Diagnosis and Testing). REFER TO: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing). |
| B1B71:11 | Evaporator Temperature Sensor: Short to Ground | REFER TO: Climate Control System - Vehicles With: Electronic Manual Temperature Control (EMTC) (412-00 Climate Control System - General Information, Diagnosis and Testing). REFER TO: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing). |
| B1B71:15 | Evaporator Temperature Sensor: Short to Battery or Open Circuit | REFER TO: Climate Control System - Vehicles With: Electronic Manual Temperature Control (EMTC) (412-00 Climate Control System - General Information, Diagnosis and Testing). REFER TO: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing). |
| B1C83:12 | Rear Heater Relay: Short to Battery | Refer to: Glass, Frames and Mechanisms (501-11 Glass, Frames and Mechanisms, Diagnosis and Testing). |
| B1C83:14 | Rear Heater Relay: Short to Ground or Open Circuit | Refer to: Glass, Frames and Mechanisms (501-11 Glass, Frames and Mechanisms, Diagnosis and Testing). |
| C1B14:11 | Sensor Supply Voltage A: Circuit Short to Ground | REFER TO: Climate Control System - Vehicles With: Electronic Manual Temperature Control (EMTC) (412-00 Climate Control System - General Information, Diagnosis and Testing). REFER TO: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing). |
| C1B14:12 | Sensor A Supply Voltage: Short to Battery | REFER TO: Climate Control System - Vehicles With: Electronic Manual Temperature Control (EMTC) (412-00 Climate Control System - General Information, Diagnosis and Testing). REFER TO: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing). |
| U0140:00 | Lost Communication With Body Control Module: No Sub Type Information | GO TO Pinpoint Test AA |
| U0155:00 | Lost Communication with Instrument Panel Cluster (IPC) Control Module: No Sub Type Information | GO to Pinpoint Test AC |
| U0253:00 | Lost Communication with Auxiliary Protocol Interface Module: No Sub Type Information | GO to Pinpoint Test AL |
| U0401:00 | Incorrect Data Received from ECM/PCM 'A': No Sub Type Information | GO TO Pinpoint Test AR |
| U0401:68 | Incorrect Data Received from ECM/PCM A: Event Information | GO TO Pinpoint Test AR |
| U0401:81 | Incorrect data received from ECM/PCM A: incorrect serial data received | GO TO Pinpoint Test AR |
| U0401:82 | Invalid Data Received from ECM/PCM A: Active/Incorrect Sequence Counter/Not Updated | GO TO Pinpoint Test AR |
| U0422:68 | Invalid data received from the body control module: event information | GO TO Pinpoint Test AR |
| U0422:81 | Invalid Data Received from Body Control Module: Incorrect Serial Data Received | GO TO Pinpoint Test AR |
| U1000:00 | Solid State Driver Protection Active - Driver Disabled: No Sub-type Information | GO to Pinpoint Test Access Point |
| U2024:51 | Control Module Calibration Data: Not Programmed | GO TO Pinpoint Test AS |
| U2100:00 | Initial Configuration Not Complete: No Sub Type Information | GO TO Pinpoint Test AS |
| U3000:41 | Control Module: General Checksum Failure | GO to Pinpoint Test AT |
| U3000:49 | Control Module: Internal Electronic Failure | GO to Pinpoint Test AT |
| U3003:16 | Battery Voltage: Circuit Voltage Below Threshold | GO to Pinpoint Test AN |
| U3003:17 | Battery Voltage: Circuit Voltage Above Threshold | GO to Pinpoint Test AO |
SCCM Diagnostic Trouble Code Chart
The diagnosis in this manual assumes a certain level of skill and knowledge of Ford-approved diagnostic procedures.
REFER TO: Diagnostic Methods (100-00 General Information, Description and Operation).
| Trouble Code | Description | Action |
|---|---|---|
| B137F:09 | Left Steering Wheel Switch Pack: Component Failure | GO to Pinpoint Test K |
| B137F: 11 | Left Steering Wheel Switch Pack: Short to Ground | GO to Pinpoint Test K |
| B137F: 17 | Left Steering Wheel Switch Pack: Circuit Voltage Above Threshold | GO to Pinpoint Test K |
| B1380:09 | Right steering wheel switch pack: component failure | GO to Pinpoint Test K |
| B1380:11 | Right Steering Wheel Switch Pack: Short to Ground | GO to Pinpoint Test K |
| B1380:17 | Right Steering Wheel Switch Pack: Circuit Voltage Above Threshold | GO to Pinpoint Test K |
| All Other Diagnostic Trouble Codes (DTCs) | — | Refer to: Steering Wheel and Column Electrical Components (211-05 Steering Wheel and Column Electrical Components, Diagnosis and Testing). |
DTC Chart
The diagnosis in this manual assumes a certain level of skill and knowledge of Ford-approved diagnostic procedures.
REFER TO: Diagnostic Methods (100-00 General Information, Description and Operation).
| Trouble Code | Description | Action |
|---|---|---|
| B116K:04 | External SIM Cable/SIM Card: Internal System Failure | GO to Pinpoint Test AT |
| B1246:11 | GSM (Global System for Mobile Communications) Antenna: Short to Ground | GO TO Pinpoint Test T |
| B1246:13 | GSM (Global System for Mobile Communications) Antenna: Circuit Open | GO TO Pinpoint Test T |
| B156D: 55 | TCU Client Connection Settings Sync with HMI: Not Configured | GO TO Pinpoint Test AS |
| B156D: 89 | TCU Client Connection Settings Sync with HMI: ISO/SAE Reserved | GO TO Pinpoint Test AS |
| B1D55:11 | Antenna No. 2: Short to Ground | GO to Pinpoint Test U |
| B1D55:13 | Antenna No. 2: Circuit Open | GO to Pinpoint Test U |
| U0100:00 | Lost Communication With ECM/PCM "A": No Sub Type Information | GO to Pinpoint Test Y |
| U0140:00 | Lost Communication With Body Control Module: No Sub Type Information | GO TO Pinpoint Test AA |
| U0253:00 | Lost Communication with Auxiliary Protocol Interface Module: No Sub Type Information | GO to Pinpoint Test AL |
| U0422:00 | Incorrect Data Received from Body Control Module: No Sub Type Information | GO TO Pinpoint Test AR |
| U0554:00 | Invalid Data Received from Auxiliary Protocol Interface Module: No Sub Type Information | GO TO Pinpoint Test AR |
| U2024:00 | Control Module Calibration Data: No Sub Type Information | GO TO Pinpoint Test AS |
| U2100:00 | Initial Configuration Not Complete: No Sub Type Information | GO TO Pinpoint Test AS |
| U2101:00 | Control Module Configuration Incompatible: No Sub Type Information | GO TO Pinpoint Test AS |
| U3000:04 | Control Module: Internal System Failure | GO to Pinpoint Test AU |
| U3000:09 | Control Module: Component Failure | GO to Pinpoint Test AU |
| U3000:41 | Control Module: General Checksum Failure | GO to Pinpoint Test AT |
| U3000:42 | Control Module: General Memory Failure | GO to Pinpoint Test AT |
| U3000:52 | Control Module: Not Activated | GO to Pinpoint Test AU |
| U3000:56 | Control Module: Incorrect/Incompatible Configuration | GO to Pinpoint Test AT |
| U3003:16 | Battery Voltage: Circuit Voltage Below Threshold | GO to Pinpoint Test AN |
| U3003:17 | Battery Voltage: Circuit Voltage Above Threshold | GO to Pinpoint Test AO |
Symptom Charts
Symptom Chart: Radio
The diagnosis in this manual assumes a certain level of skill and knowledge of Ford-approved diagnostic procedures.
REFER TO: Diagnostic Methods (100-00 General Information, Description and Operation).
| Condition | Action |
|---|---|
| Module Does Not Respond to Diagnostic Scan Tool | REFER TO: Communication Network (418-00 Communication Network, Diagnosis and Testing). |
| AM Radio Inoperative. | GO to Pinpoint Test A |
| FM Radio Inoperative | GO to Pinpoint Test A |
| Poor AM Reception | GO to Pinpoint Test A |
| Poor FM Reception | GO to Pinpoint Test A |
| Continuous Seek or Scan in AM/FM Mode | GO to Pinpoint Test A |
| Poor Satellite Radio Reception | GO to Pinpoint Test B |
| Poor Satellite Radio Sound Quality or No Sound During Satellite Radio Mode - All Other Functions Operate Correctly | GO to Pinpoint Test B |
| Satellite Radio Inoperative or Operates Incorrectly | GO to Pinpoint Test B |
| Unable to Change Audio Source | GO to Pinpoint Test C |
| Audio System Off Displayed at Regular Intervals | GO to Pinpoint Test C |
| Speed Compensated Volume Not Functioning | GO to Pinpoint Test E |
| Audio System Does Not Operate Correctly with FCIM | GO to Pinpoint Test J |
| One or More Audio System Steering Wheel Control Buttons Inoperative. | GO to Pinpoint Test K |
Speaker and Sound Quality Symptom Chart - 4 or 5 Speaker System - Police
The diagnosis in this manual assumes a certain level of skill and knowledge of Ford-approved diagnostic procedures.
REFER TO: Diagnostic Methods (100-00 General Information, Description and Operation).
| Condition | Action |
|---|---|
| No Sound From All Speakers | GO to Pinpoint Test C |
| Left Speakers Inoperative When Using Bluetooth and SYNC USB Hub Functions. | GO to Pinpoint Test N |
| Right Speakers Inoperative When Using Bluetooth and SYNC USB Hub Functions. | GO to Pinpoint Test N |
| Poor Sound Quality or Distorted Sound From One or More Speakers (Not All Speakers) | GO to Pinpoint Test D |
| Left front door tweeter does not operate. | GO to Pinpoint Test F |
| Right front door tweeter does not operate. | GO to Pinpoint Test F |
| Left front door woofer inoperative | GO to Pinpoint Test F |
| Right front door woofer inoperative | GO to Pinpoint Test F |
| Left Rear Shelf Speaker Inoperative | GO to Pinpoint Test F |
| Right Rear Shelf Speaker Inoperative | GO to Pinpoint Test F |
Speaker and Sound Quality Symptom Chart - 4 Speaker System
The diagnosis in this manual assumes a certain level of skill and knowledge of Ford-approved diagnostic procedures.
REFER TO: Diagnostic Methods (100-00 General Information, Description and Operation).
| Condition | Action |
|---|---|
| No Sound From All Speakers | GO to Pinpoint Test C |
| Left Speakers Inoperative When Using Bluetooth and SYNC USB Hub Functions. | GO to Pinpoint Test N |
| Right Speakers Inoperative When Using Bluetooth and SYNC USB Hub Functions. | GO to Pinpoint Test N |
| Poor Sound Quality or Distorted Sound From One or More Speakers (Not All Speakers) | GO to Pinpoint Test D |
| Left front door speaker inoperative | GO to Pinpoint Test F |
| Right front door speaker inoperative | GO to Pinpoint Test F |
| Left rear door speaker inoperative | GO to Pinpoint Test F |
| Right rear door speaker inoperative | GO to Pinpoint Test F |
Speaker and Sound Quality Symptom Chart - 6, 9 or 11 Speaker System
The diagnosis in this manual assumes a certain level of skill and knowledge of Ford-approved diagnostic procedures.
REFER TO: Diagnostic Methods (100-00 General Information, Description and Operation).
| Condition | Action |
|---|---|
| No Sound From All Speakers | GO to Pinpoint Test C |
| Left Speakers Inoperative When Using Bluetooth and SYNC USB Hub Functions. | GO to Pinpoint Test N |
| Right Speakers Inoperative When Using Bluetooth and SYNC USB Hub Functions. | GO to Pinpoint Test N |
| Poor Sound Quality or Distorted Sound From One or More Speakers (Not All Speakers) | GO to Pinpoint Test D |
| Center instrument panel speaker inoperative | GO to Pinpoint Test F |
| Left front door tweeter does not operate. | GO to Pinpoint Test F |
| Right front door tweeter does not operate. | GO to Pinpoint Test F |
| Left front door woofer inoperative | GO to Pinpoint Test F |
| Right front door woofer inoperative | GO to Pinpoint Test F |
| Left rear door tweeter inoperative. | GO to Pinpoint Test F |
| Right rear door tweeter inoperative | GO to Pinpoint Test F |
| Left rear door woofer inoperative | GO to Pinpoint Test F |
| Right rear door woofer inoperative | GO to Pinpoint Test F |
| Left Subwoofer Inoperative | GO to Pinpoint Test G |
| Left Subwoofer Inoperative | GO to Pinpoint Test G |
Speaker and Sound Quality Symptom Chart - 12 Speaker System
The diagnosis in this manual assumes a certain level of skill and knowledge of Ford-approved diagnostic procedures.
REFER TO: Diagnostic Methods (100-00 General Information, Description and Operation).
| Condition | Action |
|---|---|
| No Sound From All Speakers | GO to Pinpoint Test C |
| Left Speakers Inoperative When Using Bluetooth and SYNC USB Hub Functions. | GO to Pinpoint Test N |
| Right Speakers Inoperative When Using Bluetooth and SYNC USB Hub Functions. | GO to Pinpoint Test N |
| Poor Sound Quality or Distorted Sound From One or More Speakers (Not All Speakers) | GO to Pinpoint Test D |
| Center instrument panel speaker inoperative | GO to Pinpoint Test H |
| Left front door tweeter does not operate. | GO to Pinpoint Test H |
| Right front door tweeter does not operate. | GO to Pinpoint Test H |
| Left front door woofer inoperative | GO to Pinpoint Test I |
| Right front door woofer inoperative | GO to Pinpoint Test I |
| Left rear door tweeter inoperative. | GO to Pinpoint Test I |
| Right rear door tweeter inoperative | GO to Pinpoint Test I |
| Left rear door woofer inoperative | GO to Pinpoint Test I |
| Right rear door woofer inoperative | GO to Pinpoint Test I |
| Center Cargo Area Speaker Inoperative | GO to Pinpoint Test H |
| Left Subwoofer Inoperative | GO to Pinpoint Test I |
| Left Subwoofer Inoperative | GO to Pinpoint Test I |
Symptom Chart: Display Unit - Non-Touchscreen
The diagnosis in this manual assumes a certain level of skill and knowledge of Ford-approved diagnostic procedures.
REFER TO: Diagnostic Methods (100-00 General Information, Description and Operation).
| Condition | Action |
|---|---|
| Display blank or black | GO to Pinpoint Test L |
| Display unit image incorrect, image color incorrect, or image distorted, flickering or blurred | GO to Pinpoint Test L |
| Display unit image frozen or stuck | GO to Pinpoint Test L |
Symptom Chart: Display Unit - Touchscreen
The diagnosis in this manual assumes a certain level of skill and knowledge of Ford-approved diagnostic procedures.
REFER TO: Diagnostic Methods (100-00 General Information, Description and Operation).
| Condition | Action |
|---|---|
| Display blank or black | GO to Pinpoint Test M |
| Display does not respond to touch | GO to Pinpoint Test M |
| Display responds slowly to touch | GO to Pinpoint Test M |
| Display unit image incorrect, image color incorrect, or image distorted, flickering or blurred | GO to Pinpoint Test M |
| Display unit image frozen or stuck | GO to Pinpoint Test M |
Symptom Chart: SYNC Features/Media/Phone
The diagnosis in this manual assumes a certain level of skill and knowledge of Ford-approved diagnostic procedures.
REFER TO: Diagnostic Methods (100-00 General Information, Description and Operation).
| Condition | Action |
|---|---|
| SYNC System Not Functioning Properly with FCIM | GO to Pinpoint Test J |
| One or more SYNC steering wheel control buttons inoperative. | GO to Pinpoint Test K |
| Left speakers inoperative when using Bluetooth and SYNC Media Center functions. | GO to Pinpoint Test N |
| Right speakers inoperative when using Bluetooth and SYNC Media Center functions. | GO to Pinpoint Test N |
| SYNC voice prompts inoperative or operate incorrectly | GO to Pinpoint Test N |
| Incoming audio not heard in the vehicle during a phone call | GO to Pinpoint Test N |
| Poor sound quality, distortion or no sound in SYNC mode | GO to Pinpoint Test N |
| Voice commands inoperative or outgoing audio not transmitted during a phone call | GO TO Pinpoint Test O |
| Unable to pair Bluetooth device or Bluetooth feature inoperative | GO to Pinpoint Test Q |
| USB device is not recognized by the SYNC system or audio files on the USB device are not detected by the SYNC system through one or both USB ports. | GO to Pinpoint Test P |
| 911 Assist or Emergency Assistance Not Operational message displayed. | GO TO Pinpoint Test R |
| SYNC AppLink inoperative or operates incorrectly | GO to Pinpoint Test V |
| SYNC Connect inoperative or operates incorrectly | GO TO Pinpoint Test T |
| Android Auto™ or Apple CarPlay™ inoperative | GO to Pinpoint Test W |
| Vehicle Wi-Fi hotspot inoperative, has slow data speed or cannot transmit any data | GO to Pinpoint Test U |
Symptom Chart: Navigation/Compass
The diagnosis in this manual assumes a certain level of skill and knowledge of Ford-approved diagnostic procedures.
REFER TO: Diagnostic Methods (100-00 General Information, Description and Operation).
| Condition | Action |
|---|---|
| Compass inoperative or operates incorrectly | GO to Pinpoint Test S |
| Navigation inoperative or operates incorrectly | GO to Pinpoint Test S |
| SIRIUS Travel Link™ or Traffic Messages Inoperative | GO to Pinpoint Test B |
Pinpoint Tests
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PINPOINT TEST A: POOR AM (AMPLITUDE MODULATION) - FM (FREQUENCY MODULATION) RECEPTION For wiring diagrams and connector information, refer to Cell 130 Wiring Diagrams. Normal Operation and Fault SymptomsREFER TO: Information Entertainment System - Component Location (415-00 Information Entertainment System - General Information - Vehicles With: SYNC 3, Description and Operation). Audio Unit Coaxial Cable Connection
Possible Sources
Visual Inspection and Pre-checks
|
||||||||||||||||
| NOTE: Before performing diagnosis, it may be helpful to determine the cause using the antenna kit tool 420-525 (part number NUD420-525) or an equivalent tool. | ||||||||||||||||
| NOTE: The AM/FM1 antenna cable is also known as the radio antenna cable. | ||||||||||||||||
| A1 CHECK THE VEHICLE FOR THE WI-FI (CELLULAR PHONE INTERFACE) OPTION | ||||||||||||||||
Is the vehicle equipped with the Vehicle Wi-Fi (Cellular Phone Interface) (IEPAM) option?
|
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| A2 CHECK THE AUDIO SYSTEM RECEPTION WITH THE REAR WINDOW DEFROST ON AND OFF | ||||||||||||||||
Is poor reception present only when the rear window defrost is on?
|
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| A3 CHECK REAR WINDOW DEFROST GRID FOR PROPER OPERATION | ||||||||||||||||
Does the rear window defrost grid operate correctly?
|
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| A4 CHECK THE AUDIO SYSTEM RECEPTION WITH THE ENGINE RUNNING | ||||||||||||||||
Does poor reception occur only with the engine running?
|
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| A5 CHECK THE GENERATOR | ||||||||||||||||
Is reception normal?
|
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| A6 CHECK THE IGNITION CIRCUITS | ||||||||||||||||
Are the ignition components normal?
|
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| A7 CHECK THE ANTENNA | ||||||||||||||||
Is the antenna and mount in good condition?
|
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| A8 CHECK THE AM (AMPLITUDE MODULATION) / FM (FREQUENCY MODULATION) 1 ANTENNA AMPLIFIER VOLTAGE | ||||||||||||||||
Is the voltage greater than 11 volts?
|
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| A9 CHECK THE AM (AMPLITUDE MODULATION) / FM (FREQUENCY MODULATION) 1 ANTENNA AMPLIFIER CIRCUIT FOR A SHORT TO GROUND | ||||||||||||||||
Is the resistance greater than 10000 Ohms?
|
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| A10 CHECK THE AM (AMPLITUDE MODULATION) / FM (FREQUENCY MODULATION) 1 ANTENNA AMPLIFIER CIRCUIT FOR AN OPEN | ||||||||||||||||
Is the resistance less than 3 ohms?
|
||||||||||||||||
| A11 CHECK THE ACM (AUDIO CONTROL MODULE) FM (FREQUENCY MODULATION) 2 ANTENNA VOLTAGE OUTPUT | ||||||||||||||||
Is the voltage greater than 11 volts?
|
||||||||||||||||
| A12 CHECK THE FM (FREQUENCY MODULATION) 2 ANTENNA AMPLIFIER VOLTAGE | ||||||||||||||||
Is the voltage greater than 11 volts?
|
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| A13 CHECK THE AM (AMPLITUDE MODULATION) / FM (FREQUENCY MODULATION) 1 ANTENNA CABLE FOR AN OPEN | ||||||||||||||||
Is the resistance less than 3 ohms?
|
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| A14 CHECK THE ANTENNA GROUND AND MOUNTING SURFACE | ||||||||||||||||
Is the audio unit antenna base and mounting surface free of corrosion?
|
||||||||||||||||
| A15 INSULATE ROOF-MOUNTED ANTENNA | ||||||||||||||||
Is reception normal?
|
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| A16 INSULATE AM (AMPLITUDE MODULATION) / FM (FREQUENCY MODULATION) 1 ANTENNA AMPLIFIER | ||||||||||||||||
Is reception normal?
|
||||||||||||||||
| A17 INSULATE FM (FREQUENCY MODULATION) 2 ANTENNA AMPLIFIER | ||||||||||||||||
Is reception normal?
|
||||||||||||||||
| A18 CHECK ACM (AUDIO CONTROL MODULE) FRONT OPERATION | ||||||||||||||||
Is the concern still present?
|
FM2 antenna cable wire at the FM2 antenna amplifier
AM/FM1 antenna cable wire at the ACM
AM/FM1 antenna cable wire at the roof-mounted antenna, pin 2
AM/FM1 antenna cable wire at the ACM
AM/FM1 Antenna Amplifier
PINPOINT TEST B: SATELLITE RADIO/SIRIUS TRAVEL LINK ™/TRAFFIC ANNOUNCEMENTS. For wiring diagrams and connector information, refer to Cell 130 Wiring Diagrams. Normal Operation and Fault SymptomsREFER TO: Information Entertainment System - Component Location (415-00 Information Entertainment System - General Information - Vehicles With: SYNC 3, Description and Operation). When a satellite radio subscription is active, the ESN of the satellite radio receiver integrated in the ACM is linked to the VIN. Audio Unit Coaxial Cable Connection
DTC Fault Trigger Conditions
Possible Sources
|
||||||||||||||||||||||||
| NOTE: Before performing diagnosis, it may be helpful to determine the cause using the antenna kit tool 420-525 (part number NUD420-525) or an equivalent tool. | ||||||||||||||||||||||||
| B1 CHECK FOR DTC (DIAGNOSTIC TROUBLE CODE) U1A00:87 | ||||||||||||||||||||||||
Is DTC U1A00:87 present?
|
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| B2 CHECK ADVERTISING CHANNEL 1 | ||||||||||||||||||||||||
Does the satellite radio system receive channel 1 with normal audio quality?
|
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| B3 CHECK THE ACTIVE SUBSCRIPTION | ||||||||||||||||||||||||
Does the display show that the subscription has expired?
|
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| B4 CHECK THE VEHICLE SERVICE HISTORY FOR ACM (AUDIO SYSTEM FRONT MODULE) REPLACEMENT | ||||||||||||||||||||||||
Does the vehicle service history indicate a recent ACM replacement?
|
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| B5 VERIFY THE VIN (VEHICLE IDENTIFICATION NUMBER) AND ESN (ELECTRONIC SERIAL NUMBER) IN THE FILE MATCH THE VIN (VEHICLE IDENTIFICATION NUMBER) AND ESN (ELECTRONIC SERIAL NUMBER) FROM THE VEHICLE | ||||||||||||||||||||||||
Do the VIN and ESN in the SIRIUS customer file match the ESN and VIN received from the vehicle?
|
||||||||||||||||||||||||
| B6 VERIFY THE VIN (VEHICLE IDENTIFICATION NUMBER) AND ESN (ELECTRONIC SERIAL NUMBER) IN THE FILE MATCH THE VIN (VEHICLE IDENTIFICATION NUMBER) AND ESN (ELECTRONIC SERIAL NUMBER) FROM THE VEHICLE | ||||||||||||||||||||||||
Does the satellite radio system receive multiple channels with normal sound quality?
|
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| B7 SEND THE SIRIUS ACTIVATION SIGNAL AND RECHECK THE SIRIUS TRAVEL LINK™ OPERATION | ||||||||||||||||||||||||
Is the SIRIUS Travel Link™ operating correctly?
|
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| B8 ALLOW THE CATEGORY UPDATE AND CHECK THE SIRIUS TRAVEL LINK™ OPERATION | ||||||||||||||||||||||||
Is the SIRIUS Travel Link™ operating correctly?
|
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| B9 CHECK THE ACM (FRONT AUDIO CONTROL MODULE) OUTPUT VOLTAGE AT THE SATELLITE RADIO ANTENNA CABLE | ||||||||||||||||||||||||
Is the voltage between 4.7 and 5.8 volts?
|
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| B10 CHECK VOLTAGE AT GPS (GLOBAL POSITIONING SYSTEM) / SATELLITE RADIO ANTENNA | ||||||||||||||||||||||||
Is the voltage between 4.7 and 5.8 volts?
|
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| B11 INSULATE GPS (GLOBAL POSITIONING SYSTEM) / SATELLITE RADIO ANTENNA SPLITTER CABLE | ||||||||||||||||||||||||
Is the system operating correctly?
|
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| B12 CHECK THE ANTENNA BASE AND MOUNTING SURFACE | ||||||||||||||||||||||||
Is the antenna base and mounting free of corrosion?
|
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| B13 CHECK THAT THE COMPASS OPERATES CORRECTLY | ||||||||||||||||||||||||
Is the compass operating correctly?
|
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| B14 INSULATE GPS (GLOBAL POSITIONING SYSTEM) / SATELLITE RADIO ANTENNA | ||||||||||||||||||||||||
Is the system operating correctly?
|
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| B15 CHECK SERIAL DATA CIRCUITS FOR SHORT TO GROUND | ||||||||||||||||||||||||
Is the resistance greater than 10000 ohms?
|
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| B16 CHECK SERIAL DATA CIRCUITS FOR SHORT TO VOLTAGE | ||||||||||||||||||||||||
Is there voltage present?
|
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| B17 CHECK SERIAL DATA CIRCUITS FOR SHORT TOGETHER | ||||||||||||||||||||||||
Is the resistance greater than 10000 Ohms?
|
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| B18 CHECK SERIAL DATA CIRCUITS FOR OPEN | ||||||||||||||||||||||||
Is the resistance less than 3 ohms?
|
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| B19 CHECK THE ACM (FRONT AUDIO CONTROL MODULE) OPERATION | ||||||||||||||||||||||||
Is the concern still present?
|
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| B20 CHECK THE APIM (SYNC MODULE) OPERATION | ||||||||||||||||||||||||
Is the concern still present?
|
GPS antenna cable wire at roof-mounted antenna, pin 1
Click here to access the guided procedure (APIM).
Internet Explorer version 11 or later is required to perform this Pinpoint test. 
PINPOINT TEST C: NO SOUND FROM ALL SPEAKERS For wiring diagrams and connector information, refer to Cell 130 Wiring Diagrams. Normal Operation and Fault SymptomsREFER TO: Information Entertainment System - Component Location (415-00 Information Entertainment System - General Information - Vehicles With: SYNC 3, Description and Operation). A short to ground or voltage in the circuit of one of the speakers may cause several speakers to lose sound due to the ACM or DSP overload protection feature. In this case, the speaker diagnostic trouble code is set. DTC Fault Trigger Conditions
Possible Sources
|
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| C1 CHECK THE ACM (FRONT AUDIO SYSTEM CONTROL MODULE) PASSES NETWORK TEST | |||||||||||||||||||||||||||||||||||||||||||||
Does the ACM pass the network test?
|
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| C2 CHECK THE APIM (SYNC MODULE) PASSES NETWORK TEST | |||||||||||||||||||||||||||||||||||||||||||||
Does the APIM pass the network test?
|
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| C3 CHECK THE DSP (DIGITAL SOUND PROCESSING MODULE) PASSES NETWORK TEST | |||||||||||||||||||||||||||||||||||||||||||||
Does the DSP pass the network test?
|
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| C4 CHECK THE APIM (SYNC MODULE) DIAGNOSTIC TROUBLE CODES (DTCS) | |||||||||||||||||||||||||||||||||||||||||||||
Are any diagnostic trouble codes (DTCs) present?
|
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| C5 CHECK THE ACM (FRONT AUDIO SYSTEM CONTROL MODULE) DIAGNOSTIC TROUBLE CODES (DTCS) | |||||||||||||||||||||||||||||||||||||||||||||
Are any diagnostic trouble codes (DTCs) present?
|
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| C6 CHECK THE DSP (DIGITAL SOUND PROCESSING MODULE) SPEAKER-RELATED DIAGNOSTIC TROUBLE CODES (DTCS) | |||||||||||||||||||||||||||||||||||||||||||||
Are there any speaker-related diagnostic trouble codes (DTCs)?
|
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| C7 CHECK THE DSP (DIGITAL SOUND PROCESSING MODULE) ENERGIZE THE CIRCUIT FOR CORRECT VOLTAGE | |||||||||||||||||||||||||||||||||||||||||||||
Is the voltage between 3.5 and 7 volts?
|
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| C8 CHECK THE DSP (DIGITAL SOUND PROCESSING MODULE) ENERGIZE THE CIRCUIT FOR A SHORT TO GROUND | |||||||||||||||||||||||||||||||||||||||||||||
Is the resistance greater than 10000 Ohms?
|
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| C9 CHECK THE DSP (DIGITAL SOUND PROCESSING MODULE) ENERGIZE THE CIRCUIT FOR A SHORT TO VOLTAGE | |||||||||||||||||||||||||||||||||||||||||||||
Is there voltage present?
|
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| C10 CHECK THE DSP (DIGITAL SOUND PROCESSING MODULE) ENERGIZE THE CIRCUIT FOR AN OPEN | |||||||||||||||||||||||||||||||||||||||||||||
Is the resistance less than 3 ohms?
|
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| C11 CHECK THE ACM (FRONT AUDIO SYSTEM CONTROL MODULE) CONFIGURATION | |||||||||||||||||||||||||||||||||||||||||||||
Is sound heard from all speakers?
|
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| C12 CHECK THE DSP (DIGITAL SOUND PROCESSING MODULE) CONFIGURATION | |||||||||||||||||||||||||||||||||||||||||||||
Is sound heard from all speakers?
|
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| C13 CHECK THE FRONT AUTOMOTIVE AUDIO BUS (A2B) CABLE | |||||||||||||||||||||||||||||||||||||||||||||
Is sound heard from all speakers?
|
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| C14 CHECK THE REAR AUTOMOTIVE AUDIO BUS (A2B) CABLE | |||||||||||||||||||||||||||||||||||||||||||||
Is sound heard from all speakers?
|
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| C15 CHECK THE DSP (DIGITAL SOUND PROCESSING MODULE) FOR CORRECT OPERATION | |||||||||||||||||||||||||||||||||||||||||||||
Is the concern still present?
|
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| C16 CHECK THE ACM (FRONT AUDIO SYSTEM CONTROL MODULE) FOR CORRECT OPERATION | |||||||||||||||||||||||||||||||||||||||||||||
Is the concern still present?
|
PINPOINT TEST D: POOR SOUND QUALITY OR DISTORTED SOUND FROM ONE OR MORE SPEAKERS (NOT ALL SPEAKERS) Normal Operation and Fault SymptomsREFER TO: Information Entertainment System - Component Location (415-00 Information Entertainment System - General Information - Vehicles With: SYNC 3, Description and Operation). Audio signals are sent to the speakers as alternating current voltage, which provides clear sound. Possible Sources
Visual Inspection and Pre-checks
|
||||
| D1 AREA ISOLATION | ||||
Does pressing on the trim panel reduce or eliminate the noise?
|
||||
| D2 REMOVE AND INSPECT BEHIND/UNDER THE SUSPECT TRIM PANEL | ||||
Is the noise source identified?
|
||||
| D3 CHECK THE SUSPECT SPEAKER FOR WATER INTRUSION | ||||
Are there water marks on the speaker?
|
||||
| D4 ISOLATE THE SUSPECT SPEAKER TO CHECK FOR NOISE | ||||
Is the noise still present from the suspect speaker?
|
PINPOINT TEST E: SPEED COMPENSATION VOLUME NOT WORKING Normal Operation and Fault SymptomsREFER TO: Information and Entertainment System — System Operation and Component Description (415-00 Information and Entertainment System — General Information — Vehicles With: SYNC 3, Description and Operation). Possible Sources
|
||||
| E1 CHECK SPEED COMPENSATED VOLUME SETTING | ||||
Does the volume remain constant with vehicle speed with Speed Compensated Volume turned off, and increase and decrease with vehicle speed with Speed Compensated Volume set to maximum?
|
||||
| E2 CHECK COMMUNICATION DIAGNOSTIC TROUBLE CODES (DTCS) | ||||
Are any diagnostic trouble codes (DTCs) present?
|
||||
| E3 PERFORM PMI (PROGRAMMABLE MODULE INSTALLATION) FOR SUSPECT MODULE | ||||
Does the speed compensated volume function operate?
|
||||
| E4 CHECK THE DSP (DIGITAL SOUND PROCESSOR) OPERATION | ||||
Is the concern still present?
|
||||
| E5 CHECK THE ACM (FRONT AUDIO CONTROL MODULE) OPERATION | ||||
Is the concern still present?
|
PINPOINT TEST F: ONE OR MORE SPEAKERS NOT WORKING - ACM (AUDIO CONTROL MODULE) CONTROLLED - EXCEPT 12-SPEAKER SYSTEM For wiring diagrams and connector information, refer to Cell 130 Wiring Diagrams. Normal Operation and Fault SymptomsREFER TO: Information Entertainment System - Component Location (415-00 Information Entertainment System - General Information - Vehicles With: SYNC 3, Description and Operation). DTC Fault Trigger Conditions
Possible Sources
|
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| NOTE: When door tweeter speakers are fitted, the door tweeter speaker receives its signal from the corresponding door woofer speaker. If the concern occurs with both speakers, retest the system with the tweeter speaker disconnected to determine whether the tweeter speaker is the cause of the concern. | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| F1 CHECK AUDIO CIRCUITS TO SPEAKER FOR SHORT TO GROUND | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Is the resistance greater than 10000 ohms?
|
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| F2 CHECK AUDIO CIRCUITS TO SPEAKER FOR SHORT TO VOLTAGE | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Is there voltage present?
|
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| F3 CHECK AUDIO CIRCUITS TO SPEAKER FOR SHORT TOGETHER | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Is the resistance greater than 10000 ohms?
|
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| F4 CHECK AUDIO CIRCUITS TO SPEAKER FOR OPEN | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Is the resistance less than 3 ohms?
|
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| F5 CHECK SOUND FROM SUSPECT SPEAKER | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Is there AC voltage fluctuation?
|
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| F6 CHECK ACM (FRONT AUDIO CONTROL MODULE) OPERATION | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Is the concern still present?
|
PINPOINT TEST G: ONE OR BOTH SUBWOOFER SPEAKERS NOT WORKING For wiring diagrams and connector information, refer to Cell 130 Wiring Diagrams. Normal Operation and Fault SymptomsREFER TO: Information Entertainment System - Component Location (415-00 Information Entertainment System - General Information - Vehicles With: SYNC 3, Description and Operation). DTC Fault Trigger Conditions
Possible Sources
Visual Inspection and Pre-checks
|
||||||||||||||||||||||
| G1 CHECK THE VOLTAGE AT THE SUBWOOFER AMPLIFIER | ||||||||||||||||||||||
Is the voltage greater than 11 volts?
|
||||||||||||||||||||||
| G2 CHECK THE SUBWOOFER AMPLIFIER VOLTAGE SUPPLY CIRCUIT FOR AN OPEN | ||||||||||||||||||||||
Is the resistance less than 3 ohms?
|
||||||||||||||||||||||
| G3 CHECK THE SUBWOOFER AMPLIFIER GROUND CIRCUIT FOR AN OPEN | ||||||||||||||||||||||
Is the voltage greater than 11 volts?
|
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| G4 CHECK THE AMPLIFIER ENABLE CIRCUIT FOR CORRECT VOLTAGE | ||||||||||||||||||||||
Is the voltage between 3.5 and 7 volts?
|
||||||||||||||||||||||
| G5 CHECK THE AMPLIFIER ENABLE CIRCUIT FOR A SHORT TO GROUND | ||||||||||||||||||||||
Is the resistance greater than 10000 Ohms?
|
||||||||||||||||||||||
| G6 CHECK THE AMPLIFIER ENABLE CIRCUIT FOR A SHORT TO VOLTAGE | ||||||||||||||||||||||
Is there voltage present?
|
||||||||||||||||||||||
| G7 CHECK THE AMPLIFIER ENABLE CIRCUIT FOR AN OPEN | ||||||||||||||||||||||
Is the resistance less than 3 ohms?
|
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| G8 CHECK AUDIO CIRCUITS TO AMPLIFIER FOR SHORT TO GROUND | ||||||||||||||||||||||
Is the resistance greater than 10000 ohms?
|
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| G9 CHECK AUDIO CIRCUITS TO AMPLIFIER FOR SHORT TO VOLTAGE | ||||||||||||||||||||||
Is there voltage present?
|
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| G10 CHECK AUDIO CIRCUITS TO AMPLIFIER FOR SHORT CIRCUIT | ||||||||||||||||||||||
Is the resistance greater than 10000 Ohms?
|
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| G11 CHECK AUDIO CIRCUITS TO AMPLIFIER FOR OPEN CIRCUIT | ||||||||||||||||||||||
Is the resistance less than 3 ohms?
|
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| G12 CHECK SUBWOOFER AUDIO SIGNAL TO SUBWOOFER AMPLIFIER | ||||||||||||||||||||||
Is there AC voltage fluctuation?
|
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| G13 CHECK AUDIO CIRCUITS TO SUBWOOFER SPEAKER FOR SHORT TO GROUND | ||||||||||||||||||||||
Is the resistance greater than 10000 ohms?
|
||||||||||||||||||||||
| G14 CHECK AUDIO CIRCUITS TO SUBWOOFER SPEAKER FOR SHORT TO VOLTAGE | ||||||||||||||||||||||
Is there voltage present?
|
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| G15 CHECK AUDIO CIRCUITS TO SUBWOOFER SPEAKER FOR SHORT CIRCUIT | ||||||||||||||||||||||
Is the resistance greater than 10000 ohms?
|
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| G16 CHECK AUDIO CIRCUITS TO SUBWOOFER SPEAKER FOR OPEN CIRCUIT | ||||||||||||||||||||||
Is the resistance less than 3 ohms?
|
||||||||||||||||||||||
| G17 CHECK AUDIO SIGNAL AT SUBWOOFER SPEAKER | ||||||||||||||||||||||
Is there AC voltage fluctuation?
|
||||||||||||||||||||||
| G18 VERIFY BCM (BODY CONTROL MODULE) OPERATION | ||||||||||||||||||||||
Is the concern still present?
|
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| G19 VERIFY ACM (FRONT AUDIO CONTROL MODULE) OPERATION | ||||||||||||||||||||||
Is the concern still present?
|
PINPOINT TEST H: ONE OR MORE SPEAKERS NOT WORKING - ACM (AUDIO CONTROL MODULE) CONTROLLED 12-SPEAKER SYSTEM For wiring diagrams and connector information, refer to Cell 130 Wiring Diagrams. Normal Operation and Fault SymptomsREFER TO: Information Entertainment System - Component Location (415-00 Information Entertainment System - General Information - Vehicles With: SYNC 3, Description and Operation). DTC Fault Trigger Conditions
Possible Sources
|
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| H1 CHECK THE SPEAKER AUDIO CIRCUITS FOR A SHORT TO GROUND | |||||||||||||||||||||||||||||||||||||||||||||||||||
Is the resistance greater than 10000 ohms?
|
|||||||||||||||||||||||||||||||||||||||||||||||||||
| H2 CHECK THE SPEAKER AUDIO CIRCUITS FOR A SHORT TO VOLTAGE | |||||||||||||||||||||||||||||||||||||||||||||||||||
Is there voltage present?
|
|||||||||||||||||||||||||||||||||||||||||||||||||||
| H3 CHECK THE SPEAKER AUDIO CIRCUITS FOR A SHORT CIRCUIT | |||||||||||||||||||||||||||||||||||||||||||||||||||
Is the resistance greater than 10000 ohms?
|
|||||||||||||||||||||||||||||||||||||||||||||||||||
| H4 CHECK THE SPEAKER AUDIO CIRCUITS FOR AN OPEN | |||||||||||||||||||||||||||||||||||||||||||||||||||
Is the resistance less than 3 ohms?
|
|||||||||||||||||||||||||||||||||||||||||||||||||||
| H5 CHECK THE AUDIO SIGNAL TO THE SUSPECTED SPEAKER | |||||||||||||||||||||||||||||||||||||||||||||||||||
Is there AC voltage fluctuation?
|
|||||||||||||||||||||||||||||||||||||||||||||||||||
| H6 CHECK THE ACM (AUDIO MANAGEMENT MODULE FRONT) OPERATION | |||||||||||||||||||||||||||||||||||||||||||||||||||
Is the concern still present?
|
PINPOINT TEST I: ONE OR MORE SPEAKERS NOT WORKING - DSP (DIGITAL SIGNAL PROCESSOR) CONTROLLED SPEAKERS For wiring diagrams and connector information, refer to Cell 130 Wiring Diagrams. Normal Operation and Fault SymptomsREFER TO: Information Entertainment System - Component Location (415-00 Information Entertainment System - General Information - Vehicles With: SYNC 3, Description and Operation). DTC Fault Trigger Conditions
Possible Sources
|
||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| NOTE: The rear door tweeter speakers receive their signal from the corresponding rear door woofer speaker. If the concern exists on both speakers, retest the system with the tweeter speaker disconnected to determine if the tweeter speaker is the cause of the concern. | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| I1 CHECK THE ACM (AUDIO MANAGEMENT MODULE FRONT) FOR DIAGNOSTIC TROUBLE CODES (DTCS) | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Are any diagnostic trouble codes (DTCs) present?
|
||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| I2 CHECK THE SPEAKER AUDIO CIRCUITS FOR A SHORT TO GROUND | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Is the resistance greater than 10000 ohms?
|
||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| I3 CHECK THE SPEAKER AUDIO CIRCUITS FOR A SHORT TO VOLTAGE | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Is there voltage present?
|
||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| I4 CHECK THE SPEAKER AUDIO CIRCUITS FOR A SHORT CIRCUIT | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Is the resistance greater than 10000 ohms?
|
||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| I5 CHECK THE SPEAKER AUDIO CIRCUITS FOR AN OPEN | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Is the resistance less than 3 ohms?
|
||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| I6 CHECK THE AUDIO SIGNAL TO THE SUSPECTED SPEAKER | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Is there AC voltage fluctuation?
|
||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| I7 CHECK THE DSP (DIGITAL SOUND PROCESSOR) OPERATION | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Is the concern still present?
|
PINPOINT TEST J: AUDIO/SYNC SYSTEM NOT OPERATING CORRECTLY FROM FCIM (FRONT CONTROLS INTERFACE MODULE) Normal Operation and Fault SymptomsREFER TO: Information and Entertainment System — System Operation and Component Description (415-00 Information and Entertainment System — General Information — Vehicles With: SYNC 3, Description and Operation). Possible Sources
|
||||
| J1 CHECK THE ACM (AUDIO CONTROL MODULE - FRONT), APIM (SYNC MODULE) AND FCIM (FRONT CONTROLS INTERFACE MODULE) FOR NETWORK TEST PASS | ||||
Do the ACM, APIM and FCIM pass the network test?
|
||||
| J2 CHECK THE ACM (AUDIO CONTROL MODULE - FRONT) FOR DIAGNOSTIC TROUBLE CODES (DTCS) | ||||
Are any diagnostic trouble codes (DTCs) present?
|
||||
| J3 CHECK THE APIM (SYNC MODULE) FOR DIAGNOSTIC TROUBLE CODES (DTCS) | ||||
Are any diagnostic trouble codes (DTCs) present?
|
||||
| J4 CHECK THE FCIM (FRONT CONTROLS INTERFACE MODULE) FOR DIAGNOSTIC TROUBLE CODES (DTCS) | ||||
Are any diagnostic trouble codes (DTCs) present?
|
||||
| J5 CHECK THE FCIM (FRONT CONTROLS INTERFACE MODULE) FOR CORRECT OPERATION | ||||
Is the concern still present?
|
PINPOINT TEST K: ONE OR MORE AUDIO/SYNC STEERING WHEEL CONTROL BUTTONS NOT WORKING For wiring diagrams and connector information, refer to Cell 130 Wiring Diagrams. Normal Operation and Fault SymptomsREFER TO: Information and Entertainment System — System Operation and Component Description (415-00 Information and Entertainment System — General Information — Vehicles With: SYNC 3, Description and Operation). DTC Fault Trigger Conditions
Possible Sources
|
||||||||||||||||||||||||||||||||||
| K1 CHECK THE STEERING WHEEL SWITCH VOLTAGE | ||||||||||||||||||||||||||||||||||
Is the voltage approximately 5 volts?
|
||||||||||||||||||||||||||||||||||
| K2 CHECK THE STEERING WHEEL WIRE HARNESS | ||||||||||||||||||||||||||||||||||
Is the voltage approximately 5 volts?
|
||||||||||||||||||||||||||||||||||
| K3 CHECK THE CLOCKSPRING FOR AN OPEN | ||||||||||||||||||||||||||||||||||
Is the resistance less than 3 ohms?
|
||||||||||||||||||||||||||||||||||
| K4 CHECK THE SCCM (STEERING COLUMN CONTROL MODULE) FOR CORRECT OPERATION | ||||||||||||||||||||||||||||||||||
Is the concern still present?
|
Clockspring C218B, Pin 6 (Component Side)
Clockspring C218B, Pin 16 (Component Side)
Clock spring C218B, pin 7 (component side)
Clockspring C218B, Pin 16 (Component Side)
Clock spring C218B, pin 14 (component side)
Clock spring C218B, pin 8 (component side)
Clockspring C218B, Pin 15 (Component Side)
Clock spring C218B, pin 8 (component side)
Clockspring C218B, Pin 6 (Component Side)
Clockspring C218C, Pin 5 (Component Side)
Clock spring C218B, pin 7 (component side)
Clockspring C218C, Pin 7 (Component Side)
Clock spring C218B, pin 8 (component side)
Clockspring C218C, Pin 9 (Component Side)
Clock spring C218B, pin 14 (component side)
Clockspring C218C, Pin 6 (Component Side)
Clockspring C218B, Pin 15 (Component Side)
Clockspring C218C, Pin 8 (Component Side)
Clockspring C218B, Pin 16 (Component Side)
Clockspring C218C, Pin 10 (Component Side)
PINPOINT TEST L: DISPLAY NOT WORKING OR NOT WORKING CORRECTLY - NON-TOUCHSCREEN For wiring diagrams and connector information, refer to Cell 130 Wiring Diagrams. Normal Operation and Fault SymptomsREFER TO: Information and Entertainment System — System Operation and Component Description (415-00 Information and Entertainment System — General Information — Vehicles With: SYNC 3, Description and Operation). DTC Fault Trigger Conditions
Possible Sources
|
|||||||||||||||||||||
| NOTE: Before performing diagnosis, it may be helpful to locate the cause using a circuit tester and the LVDS adapter kit 420-912 (Rotunda part number NUD420-912) or an equivalent tool. | |||||||||||||||||||||
| L1 CHECK THE NETWORK FOR THE CONCERN | |||||||||||||||||||||
Do the ACM and APIM pass the network test?
|
|||||||||||||||||||||
| L2 CHECK THE CAN (CONTROLLER AREA NETWORK) COMMUNICATION AND CONFIGURATION FOR DIAGNOSTIC TROUBLE CODES (DTCS) | |||||||||||||||||||||
Are there any diagnostic trouble codes (DTCs) related to CAN communication or configuration?
|
|||||||||||||||||||||
| L3 CHECK THE ACM (FRONT AUDIO CONTROL MODULE) DIAGNOSTIC TROUBLE CODES (DTCS) | |||||||||||||||||||||
Are any diagnostic trouble codes (DTCs) present?
|
|||||||||||||||||||||
| L4 CHECK THE APIM (SYNC MODULE) DIAGNOSTIC TROUBLE CODES (DTCS) | |||||||||||||||||||||
Are any diagnostic trouble codes (DTCs) present?
|
|||||||||||||||||||||
| L5 CHECK THE LVDS (LOW VOLTAGE DIFFERENTIAL SIGNALING) CABLE FOR AN OPEN | |||||||||||||||||||||
NOTICE: Use Flex Probe 300-08057 (0.5 mm) or equivalent. Using an incorrect probe may damage the LVDS cable.
Is the resistance less than 3 ohms?
|
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| L6 CHECK THE DISPLAY FOR CORRECT VOLTAGE | |||||||||||||||||||||
NOTICE: Use Flex Probe 300-08057 (0.5 mm) or equivalent. Using an incorrect probe may damage the LVDS cable.
Is the voltage greater than 11 volts?
|
|||||||||||||||||||||
| L7 TEMPORARILY DISCONNECT POWER FROM THE APIM (SYNC MODULE) AND CHECK SYSTEM OPERATION | |||||||||||||||||||||
Is the concern still present?
|
|||||||||||||||||||||
| L8 CHECK APIM (SYNC MODULE) OPERATION | |||||||||||||||||||||
Is the concern still present?
|
Click here to access the guided procedure (APIM).
Internet Explorer version 11 or later is required to perform this Pinpoint test. 
PINPOINT TEST M: DISPLAY NOT WORKING OR NOT WORKING CORRECTLY - TOUCHSCREEN For wiring diagrams and connector information, refer to Cell 130 Wiring Diagrams. Normal Operation and Fault SymptomsREFER TO: Information and Entertainment System — System Operation and Component Description (415-00 Information and Entertainment System — General Information — Vehicles With: SYNC 3, Description and Operation). DTC Fault Trigger Conditions
Possible Sources
|
|||||||||||||||||||||
| NOTE: Before performing diagnosis, it may be helpful to locate the cause using a circuit tester and the LVDS adapter kit 420-912 (Rotunda part number NUD420-912) or an equivalent tool. | |||||||||||||||||||||
| M1 CHECK THE NETWORK FOR THE CONCERN | |||||||||||||||||||||
Do the ACM and APIM pass the network test?
|
|||||||||||||||||||||
| M2 CHECK THE APIM (SYNC MODULE) DIAGNOSTIC TROUBLE CODES (DTCS) | |||||||||||||||||||||
Are any diagnostic trouble codes (DTCs) present?
|
|||||||||||||||||||||
| M3 CHECK THE CAN (CONTROLLER AREA NETWORK) COMMUNICATION AND CONFIGURATION DIAGNOSTIC TROUBLE CODES (DTCS) | |||||||||||||||||||||
Are there any diagnostic trouble codes (DTCs) related to CAN communication or configuration?
|
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| M4 CHECK THE ACM (FRONT AUDIO CONTROL MODULE) DIAGNOSTIC TROUBLE CODES (DTCS) | |||||||||||||||||||||
Are any diagnostic trouble codes (DTCs) present?
|
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| M5 RESTART THE APIM (SYNC MODULE) AND CHECK SYSTEM OPERATION | |||||||||||||||||||||
Is the concern still present?
|
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| M6 ACCESS BEZEL DIAGNOSTICS | |||||||||||||||||||||
Does the touchscreen enter the "RGB Pixel Test" mode?
|
|||||||||||||||||||||
| M7 CHECK DISPLAY FOR CRACKS | |||||||||||||||||||||
Are there any cracks in the display?
|
|||||||||||||||||||||
| M8 CONFIRM TOUCH RESPONSE | |||||||||||||||||||||
Does the display respond correctly and promptly to each touch point?
|
|||||||||||||||||||||
| M9 CHECK IMAGE QUALITY ON TOUCHSCREEN DISPLAY | |||||||||||||||||||||
Is there an image quality concern when using the "RGB Pixel Test" and "Display Test Pattern" functions?
|
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| M10 CHECK IPC (INSTRUMENT PANEL CLUSTER) POWER UP | |||||||||||||||||||||
Does the IPC power up when the ignition is turned on?
|
|||||||||||||||||||||
| M11 CHECK THE LVDS (LOW VOLTAGE DIFFERENTIAL SIGNALING) CABLE FOR AN OPEN | |||||||||||||||||||||
NOTICE: Use Flex Probe 300-08057 (0.5 mm) or equivalent. Using an incorrect probe may damage the LVDS cable.
Is the resistance less than 3 ohms?
|
|||||||||||||||||||||
| M12 CHECK THE DISPLAY VOLTAGE FOR CORRECT OPERATION | |||||||||||||||||||||
NOTICE: Use Flex Probe 300-08057 (0.5 mm) or equivalent. Using an incorrect probe may damage the LVDS cable.
Is the voltage greater than 11 volts?
|
|||||||||||||||||||||
| M13 TEMPORARILY DISCONNECT THE APIM (SYNC MODULE) POWER AND CHECK SYSTEM OPERATION | |||||||||||||||||||||
Is the concern still present?
|
|||||||||||||||||||||
| M14 CHECK THE APIM (SYNC MODULE) FOR CORRECT OPERATION | |||||||||||||||||||||
Is the concern still present?
|
Click here to access the guided procedure (FDIM).
Internet Explorer version 11 or later is required to perform this Pinpoint test. 
Click here to access the guided procedure (FDIM).
Internet Explorer version 11 or later is required to perform this Pinpoint test. 
Click here to access the guided procedure (APIM).
Internet Explorer version 11 or later is required to perform this Pinpoint test. 
PINPOINT TEST N: SYNC SOUND (MUSIC/VOICE PROMPTS) INOPERATIVE OR OPERATING INCORRECTLY For wiring diagrams and connector information, refer to Cell 130 Wiring Diagrams. Normal Operation and Fault SymptomsREFER TO: Information and Entertainment System — System Operation and Component Description (415-00 Information and Entertainment System — General Information — Vehicles With: SYNC 3, Description and Operation). Possible Sources
|
|||||||||||||||||||||||||||||||
| N1 CHECK SPEAKER OPERATION USING AM (AMPLITUDE MODULATION) / FM (FREQUENCY MODULATION) MODE | |||||||||||||||||||||||||||||||
Do all speakers work?
|
|||||||||||||||||||||||||||||||
| N2 CHECK SCCM (STEERING COLUMN CONTROL MODULE) STEERING WHEEL SWITCH PARAMETER IDENTIFICATION (PIDS) | |||||||||||||||||||||||||||||||
Are the parameter identification (PID) values correct?
|
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| N3 CHECK APIM (SYNC MODULE) OUTPUT CIRCUITS FOR SHORT TO GROUND | |||||||||||||||||||||||||||||||
Is the resistance greater than 10000 ohms?
|
|||||||||||||||||||||||||||||||
| N4 CHECK APIM (SYNC MODULE) OUTPUT CIRCUITS FOR SHORT TO VOLTAGE | |||||||||||||||||||||||||||||||
Is there voltage present?
|
|||||||||||||||||||||||||||||||
| N5 CHECK APIM (SYNC MODULE) OUTPUT CIRCUITS FOR SHORT TO SHORT | |||||||||||||||||||||||||||||||
Is the resistance greater than 10000 ohms?
|
|||||||||||||||||||||||||||||||
| N6 CHECK APIM (SYNC MODULE) OUTPUT CIRCUITS FOR OPEN | |||||||||||||||||||||||||||||||
Is the resistance less than 3 ohms?
|
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| N7 CHECK FOR AC (ALTERNATING CURRENT) VOLTAGE SIGNAL FROM APIM (SYNC MODULE) OUTPUT CIRCUITS | |||||||||||||||||||||||||||||||
Is there AC voltage fluctuation?
|
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| N8 CHECK APIM (SYNC MODULE) OPERATION | |||||||||||||||||||||||||||||||
Is the concern still present?
|
|||||||||||||||||||||||||||||||
| N9 CHECK ACM (AUDIO MANAGEMENT MODULE - FRONT) OPERATION | |||||||||||||||||||||||||||||||
Is the concern still present?
|
Click here to access the guided procedure (APIM).
Internet Explorer version 11 or later is required to perform this Pinpoint test. 
PINPOINT TEST O: VOICE COMMANDS NOT WORKING OR OUTGOING SOUND NOT TRANSMITTED DURING PHONE CALL For wiring diagrams and connector information, refer to Cell 130 Wiring Diagrams. Normal Operation and Fault SymptomsREFER TO: Information and Entertainment System — System Operation and Component Description (415-00 Information and Entertainment System — General Information — Vehicles With: SYNC 3, Description and Operation). DTC Fault Trigger Conditions
Possible Sources
|
|||||||||||||
| O1 CHECK THE SCCM (STEERING WHEEL CONTROL MODULE) STEERING WHEEL SWITCH PARAMETER IDENTIFICATION (PIDS) | |||||||||||||
Are the parameter identification (PID) values correct?
|
|||||||||||||
| O2 CHECK VOICE MICROPHONE CIRCUITS FOR SHORT TO GROUND | |||||||||||||
Is the resistance greater than 10000 ohms?
|
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| O3 CHECK VOICE MICROPHONE CIRCUITS FOR SHORT TO VOLTAGE | |||||||||||||
Is there voltage present?
|
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| O4 CHECK VOICE MICROPHONE CIRCUITS FOR SHORT TO SHORT | |||||||||||||
Is the resistance greater than 10000 Ohms?
|
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| O5 CHECK VOICE MICROPHONE CIRCUITS FOR OPEN | |||||||||||||
Is the resistance less than 3 ohms?
|
|||||||||||||
| O6 CHECK VOICE MICROPHONE | |||||||||||||
Is the outgoing call audio working correctly?
|
|||||||||||||
| O7 CHECK APIM (SYNC MODULE) OPERATION | |||||||||||||
Is the concern still present?
|
Click here to access the guided procedure (APIM).
Internet Explorer version 11 or later is required to perform this Pinpoint test. 
PINPOINT TEST P: USB (UNIVERSAL SERIAL BUS) INPUT FAULT For wiring diagrams and connector information, refer to Cell 130 Wiring Diagrams. Normal Operation and Fault SymptomsREFER TO: Information Entertainment System - Component Location (415-00 Information Entertainment System - General Information - Vehicles With: SYNC 3, Description and Operation). DTC Fault Trigger Conditions
Possible Sources
|
|||||||||||||
| P1 CHECK THE USB PORT(S) FOR FOREIGN MATERIAL | |||||||||||||
Is there any foreign material in either USB port?
|
|||||||||||||
| P2 CHECK THE USB PORT OPERATION | |||||||||||||
Is the audio output correct?
|
|||||||||||||
| P3 USB (UNIVERSAL SERIAL BUS) CABLE BYPASS | |||||||||||||
Is the audio output correct?
|
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| P4 CHECK THE OPERATION OF BOTH USB PORTS | |||||||||||||
Is the audio output for both USB ports normal?
|
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| P5 BYPASS THE SECONDARY USB CABLE | |||||||||||||
Is the audio output correct?
|
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| P6 CHECK THE MEDIA HUB POWER SUPPLY | |||||||||||||
Is the voltage greater than 11 volts?
|
|||||||||||||
| P7 CHECK THE MEDIA HUB POWER AND RETURN CIRCUITS FOR A SHORT TO GROUND | |||||||||||||
Is the resistance greater than 10000 ohms?
|
|||||||||||||
| P8 CHECK THE MEDIA HUB POWER AND RETURN CIRCUITS FOR A SHORT TO VOLTAGE | |||||||||||||
Is there voltage present?
|
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| P9 CHECK THE MEDIA HUB POWER AND RETURN CIRCUITS FOR A SHORT TO EACH OTHER | |||||||||||||
Is the resistance greater than 10000 Ohms?
|
|||||||||||||
| P10 CHECK THE MEDIA HUB POWER AND RETURN CIRCUITS FOR AN OPEN | |||||||||||||
Is the resistance less than 3 ohms?
|
|||||||||||||
| P11 BYPASS THE MEDIA HUB | |||||||||||||
Is the audio output correct?
|
|||||||||||||
| P12 BYPASS THE PRIMARY USB CABLE | |||||||||||||
Is the audio output correct?
|
|||||||||||||
| P13 CHECK THE APIM (SYNC MODULE) FOR CORRECT OPERATION | |||||||||||||
Is the concern still present?
|
Connect the 4-pin Type A connector to a 5-pin Mini-B USB 2.0 female adapter (Rotunda part number CCMUSB-AF-BF5) or similar to the USB cable on the rear panel.
Connect the 4-pin Type A connector to a 5-pin Mini-B USB 2.0 female adapter (Rotunda part number CCMUSB-AF-BF5) or similar to the other end of the new primary front USB cable.
Click here to access the guided procedure (APIM).
Internet Explorer version 11 or later is required to perform this Pinpoint test. 
PINPOINT TEST Q: UNABLE TO PAIR WITH BLUETOOTH DEVICE OR BLUETOOTH FUNCTIONALITY NOT WORKING Normal Operation and Fault SymptomsREFER TO: Information and Entertainment System — System Operation and Component Description (415-00 Information and Entertainment System — General Information — Vehicles With: SYNC 3, Description and Operation). Possible Sources
|
||||
| Q1 CHECK THE APIM (SYNC MODULE) BLUETOOTH PAIRING CAPABILITY | ||||
Do both Parameter Identifications (PIDs) read "Yes"?
|
||||
| Q2 CHECK THE APIM (SYNC MODULE) FOR CORRECT OPERATION | ||||
Is the concern still present?
|
Click here to access the guided procedure (APIM).
Internet Explorer version 11 or later is required to perform this Pinpoint test. 
PINPOINT TEST R: 911 ASSIST OR EMERGENCY ASSISTANCE NOT WORKING, MESSAGE DISPLAYED Normal Operation and Fault SymptomsREFER TO: Information and Entertainment System — System Operation and Component Description (415-00 Information and Entertainment System — General Information — Vehicles With: SYNC 3, Description and Operation). If an error message indicating 911 Assist or emergency assistance is unavailable appears, the concern may be caused by modules not communicating or incorrect APIM configuration procedures. Possible Sources
|
||||
| R1 ENSURE THAT THE 911 ASSIST OR EMERGENCY ASSISTANCE FEATURE IS ENABLED | ||||
Is the 911 Assist or emergency assistance setting enabled?
|
||||
| R2 CHECK THE CONTINUOUS MEMORY DIAGNOSTIC TROUBLE CODES (CMDTCS) | ||||
Are any continuous memory diagnostic trouble codes (CMDTCs) present?
|
||||
| R3 CHECK THE VEHICLE SERVICE HISTORY | ||||
Have any recent service actions been noted using the RCM or APIM?
|
||||
| R4 CHECK THE APIM (SYNC MODULE) FOR PROPER OPERATION | ||||
Is the concern still present?
|
Click here to access the guided procedure (APIM).
Internet Explorer version 11 or later is required to perform this Pinpoint test. 
PINPOINT TEST S: COMPASS/NAVIGATION NOT WORKING OR NOT WORKING CORRECTLY For wiring diagrams and connector information, refer to Cell 130 Wiring Diagrams. Normal Operation and Fault SymptomsREFER TO: Information Entertainment System - Component Location (415-00 Information Entertainment System - General Information - Vehicles With: SYNC 3, Description and Operation). Audio Unit Coaxial Cable Connection
DTC Fault Trigger Conditions
Possible Sources
|
|||||||||||||||||||||
| NOTE: Before performing diagnosis, it may be helpful to determine the cause using the antenna kit tool 420-525 (part number NUD420-525) or an equivalent tool. | |||||||||||||||||||||
| S1 CHECK THE ABS (ANTI-LOCK BRAKE SYSTEM) NETWORK COMMUNICATION MODULE | |||||||||||||||||||||
Is DTC U0121:00 present?
|
|||||||||||||||||||||
| S2 CHECK THE GPS (GLOBAL POSITIONING SYSTEM) ANTENNA RECEPTION | |||||||||||||||||||||
Does the "Number of Satellites" display 3 or more satellites and does the "Mode" display "3D Fix Acquired"?
|
|||||||||||||||||||||
| S3 CHECK THE COMPASS FOR CORRECT OPERATION | |||||||||||||||||||||
Is the compass operating correctly?
|
|||||||||||||||||||||
| S4 CHECK THE APIM (SYNC MODULE) GPS (GLOBAL POSITIONING SYSTEM) CABLE CONNECTION OUTPUT VOLTAGE | |||||||||||||||||||||
Is the voltage between 4.7 and 5.8 volts?
|
|||||||||||||||||||||
| S5 CHECK SATELLITE RADIO CHANNEL 1 | |||||||||||||||||||||
Does the satellite radio system receive channel 1 with normal audio quality?
|
|||||||||||||||||||||
| S6 CHECK THE ACM (AUDIO FRONT MODULE CONTROL) SATELLITE RADIO ANTENNA CABLE OUTPUT VOLTAGE | |||||||||||||||||||||
Is the voltage between 4.7 and 5.8 volts?
|
|||||||||||||||||||||
| S7 CHECK THE GPS (GLOBAL POSITIONING SYSTEM)/SATELLITE RADIO ANTENNA VOLTAGE | |||||||||||||||||||||
Is the voltage between 4.7 and 5.8 volts?
|
|||||||||||||||||||||
| S8 GPS (GLOBAL POSITIONING SYSTEM)/SATELLITE RADIO ANTENNA SPLITTER CABLE ISOLATION | |||||||||||||||||||||
Is the compass operating correctly?
|
|||||||||||||||||||||
| S9 CHECK THE GPS (GLOBAL POSITIONING SYSTEM) ANTENNA VOLTAGE | |||||||||||||||||||||
Is the voltage between 4.7 and 5.8 volts?
|
|||||||||||||||||||||
| S10 CHECK THE ANTENNA BASE AND MOUNTING SURFACE | |||||||||||||||||||||
Is the audio unit antenna base and mounting surface free of corrosion?
|
|||||||||||||||||||||
| S11 CHECK THE ROOF-MOUNTED ANTENNA | |||||||||||||||||||||
Is the compass operating correctly?
|
|||||||||||||||||||||
| S12 CHECK THE ACM (AUDIO FRONT MODULE CONTROL) OPERATION | |||||||||||||||||||||
Is the concern still present?
|
|||||||||||||||||||||
| S13 CHECK THE APIM (APPLICATION PROCESSOR INTERFACE MODULE) OPERATION | |||||||||||||||||||||
Is the concern still present?
|
GPS cable core at the APIM (component side) 
GPS/satellite radio antenna cable core at the antenna, cavity 1
GPS antenna cable core at the antenna, cavity 1
Click here to access the guided procedure (APIM).
Internet Explorer version 11 or later is required to perform this Pinpoint test. 
PINPOINT TEST T: SYNC FUNCTION NOT WORKING OR NOT WORKING CORRECTLY For wiring diagrams and connector information, refer to Cell 130 Wiring Diagrams. Normal Operation and Fault SymptomsREFER TO: Information Entertainment System - Component Location (415-00 Information Entertainment System - General Information - Vehicles With: SYNC 3, Description and Operation). TCU antenna cable connections
DTC Fault Trigger Conditions
Possible Sources
Visual Inspection and Pre-checks
|
||||||||||||||||||
| NOTE: This pinpoint test assumes that the preliminary diagnostic checks have been completed. | ||||||||||||||||||
| T1 CHECK VEHICLE OPERATION | ||||||||||||||||||
Does the base function in question operate correctly when tested on the vehicle?
|
||||||||||||||||||
| T2 CHECK THE TCU (TELEMATICS CONTROL UNIT) NETWORK TEST PASSED | ||||||||||||||||||
Does the TCU pass the network test?
|
||||||||||||||||||
| T3 CHECK FOR LOSS OF COMMUNICATION DIAGNOSTIC TROUBLE CODES (DTCS) | ||||||||||||||||||
Are any loss of communication diagnostic trouble codes (DTCs) set in any audio system module?
|
||||||||||||||||||
| T4 CHECK THE PRIMARY CELLULAR ANTENNA OUTPUT VOLTAGE | ||||||||||||||||||
Is the voltage approximately 1.8 volts?
|
||||||||||||||||||
| T5 CHECK THE CELLULAR ANTENNA VOLTAGE | ||||||||||||||||||
Is the voltage approximately 1.8 volts?
|
||||||||||||||||||
| T6 CHECK THE TCU (TELEMATICS CONTROL UNIT) OPERATION | ||||||||||||||||||
Is the concern still present?
|
Primary cellular antenna cable wire at GPS/satellite radio antenna, cavity 2
PINPOINT TEST U: IN-VEHICLE WI-FI HOTSPOT NOT WORKING, POOR DATA TRANSFER SPEED OR UNABLE TO TRANSMIT ANY DATA For wiring diagrams and connector information, refer to Cell 130 Wiring Diagrams. Normal Operation and Fault SymptomsREFER TO: Information Entertainment System - Component Location (415-00 Information Entertainment System - General Information - Vehicles With: SYNC 3, Description and Operation). TCU antenna cable connections
DTC Fault Trigger Conditions
Possible Sources
|
||||||||||||||||||
| U1 CHECK THE SYNC CONNECTION | ||||||||||||||||||
Is the SYNC Connect function working?
|
||||||||||||||||||
| U2 COMPARE WI-FI SPEED WITH A SECOND DEVICE | ||||||||||||||||||
Is the vehicle data speed 50% or less than the second device?
|
||||||||||||||||||
| U3 CHECK THE TCU (TELEMATICS CONTROL UNIT) SECONDARY CELLULAR ANTENNA OUTPUT VOLTAGE | ||||||||||||||||||
Is the voltage approximately 1.8 volts?
|
||||||||||||||||||
| U4 CHECK THE SECONDARY CELLULAR ANTENNA VOLTAGE | ||||||||||||||||||
Is the voltage approximately 1.8 volts?
|
||||||||||||||||||
| U5 CHECK THE TCU (TELEMATICS CONTROL UNIT) FOR PROPER OPERATION | ||||||||||||||||||
Is the concern still present?
|
Secondary cellular antenna cable wire at the secondary cellular antenna (TCU)
PINPOINT TEST V: APPLINK SYNC PROBLEM Normal Operation and Fault SymptomsREFER TO: Information and Entertainment System — System Operation and Component Description (415-00 Information and Entertainment System — General Information — Vehicles With: SYNC 3, Description and Operation).
Possible Sources
|
| No diagnostic actions are available for this symptom or DTC. Refer to: Diagnostic Methods (100-00 General Information, Description and Operation). |
PINPOINT TEST W: ANDROID AUTO™ OR APPLE CARPLAY™ PROBLEM Normal Operation and Fault SymptomsREFER TO: Information and Entertainment System — System Operation and Component Description (415-00 Information and Entertainment System — General Information — Vehicles With: SYNC 3, Description and Operation).
Possible Sources
|
| No diagnostic actions are available for this symptom or DTC. Refer to: Diagnostic Methods (100-00 General Information, Description and Operation). |
PINPOINT TEST X: ANC (ACTIVE NOISE CONTROL) - RELATED PROBLEM For wiring diagrams and connector information, refer to Cell 130 Wiring Diagrams. Normal Operation and Fault SymptomsREFER TO: Information and Entertainment System — System Operation and Component Description (415-00 Information and Entertainment System — General Information — Vehicles With: SYNC 3, Description and Operation). DTC Fault Trigger Conditions
Possible Sources
Visual Inspection and Pre-checks
|
|||||||||||||||||||||||||||||||
| NOTE: The ANC system is not compatible with aftermarket audio components and architectures not approved by Ford. | |||||||||||||||||||||||||||||||
| X1 CHECK THE ACM (AUDIO FRONT MODULE CONTROL) SPEAKER-RELATED DIAGNOSTIC TROUBLE CODES (DTCS) | |||||||||||||||||||||||||||||||
Are there any speaker-related diagnostic trouble codes (DTCs) stored in the ACM?
|
|||||||||||||||||||||||||||||||
| X2 CHECK THE DSP (DIGITAL SOUND PROCESSOR) MODULE SPEAKER-RELATED DIAGNOSTIC TROUBLE CODES (DTCS) | |||||||||||||||||||||||||||||||
Are there any Diagnostic Trouble Codes (DTCs) related to the DSP speakers?
|
|||||||||||||||||||||||||||||||
| X3 CHECK THE ANC (ACTIVE NOISE CANCELLATION) MICROPHONES | |||||||||||||||||||||||||||||||
Are the ANC microphones installed correctly?
|
|||||||||||||||||||||||||||||||
| X4 CHECK THE SUSPECT ANC (ACTIVE NOISE CANCELLATION) MICROPHONE INPUT CIRCUITS FOR A SHORT TO GROUND | |||||||||||||||||||||||||||||||
Is the resistance greater than 10000 ohms?
|
|||||||||||||||||||||||||||||||
| X5 CHECK THE SUSPECT ANC (ACTIVE NOISE CANCELLATION) MICROPHONE INPUT CIRCUITS FOR A SHORT TO VOLTAGE | |||||||||||||||||||||||||||||||
Is there voltage present?
|
|||||||||||||||||||||||||||||||
| X6 CHECK THE SUSPECT ANC (ACTIVE NOISE CANCELLATION) MICROPHONE INPUT CIRCUITS FOR A SHORT TO SHORT | |||||||||||||||||||||||||||||||
Is the resistance greater than 10000 Ohms?
|
|||||||||||||||||||||||||||||||
| X7 CHECK THE SUSPECT ANC (ACTIVE NOISE CANCELLATION) MICROPHONE INPUT CIRCUITS FOR AN OPEN | |||||||||||||||||||||||||||||||
Is the resistance less than 3 ohms?
|
|||||||||||||||||||||||||||||||
| X8 CHECK THE ACM (AUDIO FRONT MODULE) OPERATION | |||||||||||||||||||||||||||||||
Is the concern still present?
|
PINPOINT TEST Y: U0100:00 (ACM (AUDIO CONTROL MODULE), DACMC (DIGITAL AUDIO CONTROL MODULE C), TCU (TELEMATICS CONTROL UNIT)) Normal Operation and Fault SymptomsThe ACM, DACMC and TCU communicate with the PCM over the CAN bus. If messages are missing or not received from the PCM module, functions such as speed-compensated volume may not function. DTC Fault Trigger Conditions
Possible Sources
|
||||||||||||
| Y1 CONFIRM THE CONCERN | ||||||||||||
Is the observed symptom present?
|
||||||||||||
| Y2 CHECK NETWORK COMMUNICATION | ||||||||||||
Does the PCM pass the network test?
|
||||||||||||
| Y3 CHECK FOR NON-NETWORK DIAGNOSTIC TROUBLE CODES (DTCS) | ||||||||||||
Are there any non-network diagnostic trouble codes (DTCs)?
|
||||||||||||
| Y4 CHECK THE PCM (POWERTRAIN CONTROL MODULE) DIAGNOSTIC TROUBLE CODES (DTCS) | ||||||||||||
Are there any non-network diagnostic trouble codes (DTCs)?
|
||||||||||||
| Y5 RECHECK DTC (DIAGNOSTIC TROUBLE CODE) U0100:00 | ||||||||||||
Is DTC U0100:00 still present?
|
||||||||||||
| Y6 CHECK FOR OTHER CAUSES OF NETWORK COMMUNICATION PROBLEMS | ||||||||||||
Is the observed symptom still present?
|
||||||||||||
| Y7 CHECK PCM (POWERTRAIN CONTROL MODULE) OPERATION | ||||||||||||
Is the concern still present?
|
Click here to access the guided routine (PCM).
Internet Explorer version 11 or later is required to perform this Pinpoint test. 
PINPOINT TEST Z: U0121:00 (APIM (APPLICATION PROTOCOL INTERFACE MODULE)) Normal Operation and Fault SymptomsThe APIM communicates with the ABS module over the CAN bus. If messages are missing or not received from the ABS module, GPS functions may be inaccurate. DTC Fault Trigger Conditions
Possible Sources
|
||||||
| Z1 CONFIRM THE CONCERN | ||||||
Is the observed symptom present?
|
||||||
| Z2 CHECK THE COMMUNICATION NETWORK | ||||||
Does the ABS module pass the network test?
|
||||||
| Z3 CHECK FOR NON-NETWORK DIAGNOSTIC TROUBLE CODES (DTCS) | ||||||
Are there any non-network diagnostic trouble codes (DTCs)?
|
||||||
| Z4 CHECK THE ABS (ANTI-LOCK BRAKE SYSTEM) NETWORK MODULE DIAGNOSTIC TROUBLE CODES (DTCS) | ||||||
Are there any non-network diagnostic trouble codes (DTCs)?
|
||||||
| Z5 RECHECK FOR DTC (DIAGNOSTIC TROUBLE CODE) U0121:00 | ||||||
Is DTC U0121:00 still present?
|
||||||
| Z6 CHECK FOR OTHER CAUSES OF NETWORK COMMUNICATION PROBLEMS | ||||||
Is the observed symptom still present?
|
||||||
| Z7 CHECK THE ABS (ANTI-LOCK BRAKE SYSTEM) MODULE FOR PROPER OPERATION | ||||||
Is the concern still present?
|
PINPOINT TEST AA: U0140:00 (ACM (AUDIO CONTROL MODULE), APIM (APPLICATION PROTOCOL INTERFACE MODULE), DACMC (DIGITAL AUDIO CONTROL MODULE C), DSP (DIGITAL SIGNAL PROCESSOR), FCIM (FRONT CONTROLS INTERFACE MODULE), TCU (TELEMATICS CONTROL UNIT)) Normal Operation and Fault SymptomsThe ACM, APIM, DACMC, DSP, FCIM and TCU communicate with the BCM over the CAN bus. If messages are missing or not received from the BCM, the display screen brightness may not function correctly. DTC Fault Trigger Conditions
Possible Sources
|
|||||||||||||||||||||
| AA1 CONFIRM THE CONCERN | |||||||||||||||||||||
Is the observed symptom present?
|
|||||||||||||||||||||
| AA2 CHECK NETWORK COMMUNICATION | |||||||||||||||||||||
Does the BCM pass the network test?
|
|||||||||||||||||||||
| AA3 CHECK FOR NON-NETWORK DIAGNOSTIC TROUBLE CODES (DTCS) | |||||||||||||||||||||
Are there any non-network diagnostic trouble codes (DTCs)?
|
|||||||||||||||||||||
| AA4 CHECK THE BCM (BODY CONTROL MODULE) NETWORK DIAGNOSTIC TROUBLE CODES (DTCS) | |||||||||||||||||||||
Are there any non-network diagnostic trouble codes (DTCs)?
|
|||||||||||||||||||||
| AA5 RECHECK FOR DTC (DIAGNOSTIC TROUBLE CODE) U0140:00 | |||||||||||||||||||||
Is DTC U0140:00 still present?
|
|||||||||||||||||||||
| AA6 CHECK FOR OTHER CAUSES OF NETWORK COMMUNICATION CONCERNS | |||||||||||||||||||||
Is the observed symptom still present?
|
|||||||||||||||||||||
| AA7 CHECK THE BCM (BODY CONTROL MODULE) FOR PROPER OPERATION | |||||||||||||||||||||
Is the concern still present?
|
PINPOINT TEST AB: U0151:00 (APIM (APPLICATION PROTOCOL INTERFACE MODULE)) Normal Operation and Fault SymptomsThe APIM communicates with the RCM over the CAN bus. If messages are missing or not received from the RCM, functions such as 911 Assist or Emergency Assist or the passenger airbag disable indicator may not operate. DTC Fault Trigger Conditions
Possible Sources
|
||||||
| AB1 CONFIRM THE CONCERN | ||||||
Is the observed symptom present?
|
||||||
| AB2 CHECK NETWORK COMMUNICATION | ||||||
Does the RCM pass the network test?
|
||||||
| AB3 CHECK FOR NON-NETWORK DIAGNOSTIC TROUBLE CODES (DTCS) | ||||||
Are there any non-network diagnostic trouble codes (DTCs)?
|
||||||
| AB4 CHECK THE RCM (RESTRAINTS CONTROL MODULE) NETWORK DIAGNOSTIC TROUBLE CODES (DTCS) | ||||||
Are there any non-network diagnostic trouble codes (DTCs)?
|
||||||
| AB5 RECHECK FOR DTC (DIAGNOSTIC TROUBLE CODE) U0151:00 | ||||||
Is DTC U0151:00 still present?
|
||||||
| AB6 CHECK FOR OTHER CAUSES OF NETWORK COMMUNICATION PROBLEMS | ||||||
Is the observed symptom still present?
|
||||||
| AB7 CHECK THE RCM (RESTRAINTS CONTROL MODULE) FOR PROPER OPERATION | ||||||
Is the concern still present?
|
PINPOINT TEST AC: U0155:00 (ACM (AUDIO CONTROL MODULE), APIM (APPLICATION PROTOCOL INTERFACE MODULE), DSP (DIGITAL SIGNAL PROCESSOR), FCIM (FRONT CONTROLS INTERFACE MODULE)) Normal Operation and Fault SymptomsACM, APIM, DSP and FCIM communicate with the IPC via CAN. If messages are missing or not received from the IPC, functions such as display backlighting or warning chimes may operate incorrectly. DTC Fault Trigger Conditions
Possible Sources
|
|||||||||||||||
| AC1 CONFIRM THE CONCERN | |||||||||||||||
Is the observed symptom present?
|
|||||||||||||||
| AC2 CHECK THE NETWORK COMMUNICATION | |||||||||||||||
Does the IPC pass the network test?
|
|||||||||||||||
| AC3 CHECK FOR NON-NETWORK DIAGNOSTIC TROUBLE CODES (DTCS) | |||||||||||||||
Are there any non-network diagnostic trouble codes (DTCs)?
|
|||||||||||||||
| AC4 CHECK FOR IPC (INSTRUMENT PANEL CLUSTER) NETWORK DIAGNOSTIC TROUBLE CODES (DTCS) | |||||||||||||||
Are there any non-network diagnostic trouble codes (DTCs)?
|
|||||||||||||||
| AC5 RECHECK FOR DTC (DIAGNOSTIC TROUBLE CODE) U0155:00 | |||||||||||||||
Is DTC U0155:00 still present?
|
|||||||||||||||
| AC6 CHECK FOR OTHER CAUSES OF NETWORK COMMUNICATION PROBLEMS | |||||||||||||||
Is the observed symptom still present?
|
|||||||||||||||
| AC7 CHECK IPC (INSTRUMENT PANEL CLUSTER) OPERATION | |||||||||||||||
Is the concern still present?
|
PINPOINT TEST AD: U0159:00 (APIM (APPLICATION PROTOCOL INTERFACE MODULE)) Normal Operation and Fault SymptomsThe APIM communicates with the PAM through CAN. If messages are missing or not received from the PAM, functions such as parking assist may not operate correctly. DTC Fault Trigger Conditions
Possible Sources
|
||||||
| AD1 CONFIRM THE CONCERN | ||||||
Is the observed symptom present?
|
||||||
| AD2 CHECK NETWORK COMMUNICATION | ||||||
Does the PAM pass the network test?
|
||||||
| AD3 CHECK NON-NETWORK DIAGNOSTIC TROUBLE CODES (DTCS) | ||||||
Are there any non-network diagnostic trouble codes (DTCs)?
|
||||||
| AD4 CHECK FOR PAM (PARK ASSIST MODULE) NON-NETWORK DIAGNOSTIC TROUBLE CODES (DTCS) | ||||||
Are there any non-network diagnostic trouble codes (DTCs)?
|
||||||
| AD5 RECHECK FOR DTC (DIAGNOSTIC TROUBLE CODE) U0159:00 | ||||||
Is DTC U0159:00 still present?
|
||||||
| AD6 CHECK OTHER CAUSES OF NETWORK COMMUNICATION CONCERNS | ||||||
Is the observed symptom still present?
|
||||||
| AD7 CHECK PAM (PARK ASSIST MODULE) OPERATION | ||||||
Is the concern still present?
|
PINPOINT TEST AE: U0184:00 (APIM (APPLICATION PROTOCOL INTERFACE MODULE), DSP (DIGITAL SIGNAL PROCESSOR)) Normal Operation and Fault SymptomsThe APIM and DSP communicate with the ACM through CAN. If messages are missing or not received from the ACM, the touchscreen display remains blank. DTC Fault Trigger Conditions
Possible Sources
|
|||||||||
| AE1 CONFIRM THE CONCERN | |||||||||
Is the observed symptom present?
|
|||||||||
| AE2 CHECK THE NETWORK COMMUNICATION | |||||||||
Does the ACM pass the network test?
|
|||||||||
| AE3 CHECK FOR NON-NETWORK DIAGNOSTIC TROUBLE CODES (DTCS) | |||||||||
Are there any non-network diagnostic trouble codes (DTCs)?
|
|||||||||
| AE4 CHECK FOR ACM (FRONT AUDIO SYSTEM CONTROL MODULE) NON-NETWORK DIAGNOSTIC TROUBLE CODES (DTCS) | |||||||||
Are there any non-network diagnostic trouble codes (DTCs)?
|
|||||||||
| AE5 RECHECK FOR DTC (DIAGNOSTIC TROUBLE CODE) U0184:00 | |||||||||
IS DTC U0184:00 STILL PRESENT?
|
|||||||||
| AE6 CHECK FOR OTHER CAUSES OF NETWORK COMMUNICATION CONCERNS | |||||||||
Is the observed symptom still present?
|
|||||||||
| AE7 CHECK ACM (FRONT AUDIO CONTROL MODULE) OPERATION | |||||||||
Is the concern still present?
|
PINPOINT TEST AF: U0198:00 (APIM (APPLICATION PROTOCOL INTERFACE MODULE)) Normal Operation and Fault SymptomsThe APIM communicates with the TCU through CAN. If messages are missing or not received from the TCU, the SYNC Connect function may not operate correctly. DTC Fault Trigger Conditions
Possible Sources
|
||||||
| AF1 CONFIRM THE CONCERN | ||||||
Is the observed symptom present?
|
||||||
| AF2 CHECK THE COMMUNICATION NETWORK | ||||||
Does the TCU pass the network test?
|
||||||
| AF3 CHECK FOR NON-NETWORK DIAGNOSTIC TROUBLE CODES (DTCS) | ||||||
Are there any non-network diagnostic trouble codes (DTCs)?
|
||||||
| AF4 CHECK FOR TCU (TELEMATICS CONTROL UNIT) NETWORK DIAGNOSTIC TROUBLE CODES (DTCS) | ||||||
Are there any non-network diagnostic trouble codes (DTCs)?
|
||||||
| AF5 RECHECK FOR DTC (DIAGNOSTIC TROUBLE CODE) U0198:00 | ||||||
IS DTC U0198:00 STILL PRESENT?
|
||||||
| AF6 CHECK FOR OTHER CAUSES OF NETWORK COMMUNICATION CONCERNS | ||||||
Is the observed symptom still present?
|
||||||
| AF7 CHECK TCU (TELEMATICS CONTROL UNIT) OPERATION | ||||||
Is the concern still present?
|
PINPOINT TEST AG: U0208:00 (APIM (APPLICATION PROTOCOL INTERFACE MODULE)) Normal Operation and Fault SymptomsThe APIM communicates with the SCME through CAN. If messages are missing or not received from the SCME, the climate-controlled seat may not operate correctly. DTC Fault Trigger Conditions
Possible Sources
|
||||||
| AG1 CONFIRM THE CONCERN | ||||||
Is the observed symptom present?
|
||||||
| AG2 CHECK NETWORK COMMUNICATION | ||||||
Does the SCME pass the network test?
|
||||||
| AG3 CHECK FOR NON-NETWORK DIAGNOSTIC TROUBLE CODES (DTCS) | ||||||
Are there any non-network diagnostic trouble codes (DTCs)?
|
||||||
| AG4 CHECK FOR SCME (FRONT SEAT CLIMATE CONTROL MODULE) NON-NETWORK DIAGNOSTIC TROUBLE CODES (DTCS) | ||||||
Are there any non-network diagnostic trouble codes (DTCs)?
|
||||||
| AG5 RECHECK FOR DTC (DIAGNOSTIC TROUBLE CODE) U0208:00 | ||||||
Is DTC U0208:00 still present?
|
||||||
| AG6 CHECK FOR OTHER CAUSES OF NETWORK COMMUNICATION CONCERNS | ||||||
Is the observed symptom still present?
|
||||||
| AG7 CHECK SCME (FRONT SEAT CLIMATE CONTROL MODULE) OPERATION | ||||||
Is the concern still present?
|
PINPOINT TEST AH: U0232:00 (APIM (APPLICATION PROTOCOL INTERFACE MODULE)) Normal Operation and Fault SymptomsAPIM communicates with the SODL over CAN. If messages are missing or not received from the SODL, functions such as blind spot detection settings or warning chimes may not operate correctly. DTC Fault Trigger Conditions
Possible Sources
|
||||||
| AH1 CONFIRM THE CONCERN | ||||||
Is the observed symptom present?
|
||||||
| AH2 CHECK THE COMMUNICATION NETWORK | ||||||
Does the SODL pass the network test?
|
||||||
| AH3 CHECK FOR NON-NETWORK DIAGNOSTIC TROUBLE CODES (DTCS) | ||||||
Are there any non-network diagnostic trouble codes (DTCs)?
|
||||||
| AH4 CHECK FOR SODL (LEFT SIDE OBJECT DETECTION MODULE) NETWORK DIAGNOSTIC TROUBLE CODES (DTCS) | ||||||
Are there any non-network diagnostic trouble codes (DTCs)?
|
||||||
| AH5 RECHECK FOR DTC (DIAGNOSTIC TROUBLE CODE) U0232:00 | ||||||
Is DTC U0232:00 still present?
|
||||||
| AH6 CHECK FOR OTHER CAUSES OF NETWORK COMMUNICATION CONCERNS | ||||||
Is the observed symptom still present?
|
||||||
| AH7 CHECK SODL (LEFT SIDE OBJECT DETECTION MODULE) OPERATION | ||||||
Is the concern still present?
|
PINPOINT TEST AI: U0233:00 (APIM (APPLICATION PROTOCOL INTERFACE MODULE)) Normal Operation and Fault SymptomsAPIM communicates with the SODR over CAN. If messages are missing or not received from the SODR, functions such as blind spot detection settings or warning chimes may not operate correctly. DTC Fault Trigger Conditions
Possible Sources
|
||||||
| AI1 CONFIRM THE CONCERN | ||||||
Is the observed symptom present?
|
||||||
| AI2 CHECK THE COMMUNICATION NETWORK | ||||||
Does the SODR pass the network test?
|
||||||
| AI3 CHECK FOR NON-NETWORK DIAGNOSTIC TROUBLE CODES (DTCS) | ||||||
Are there any non-network diagnostic trouble codes (DTCs)?
|
||||||
| AI4 CHECK FOR SODR (RIGHT SIDE OBJECT DETECTION MODULE) NON-NETWORK DIAGNOSTIC TROUBLE CODES (DTCS) | ||||||
Are there any non-network diagnostic trouble codes (DTCs)?
|
||||||
| AI5 RECHECK FOR DTC (DIAGNOSTIC TROUBLE CODE) U0233:00 | ||||||
Is DTC U0233:00 still present?
|
||||||
| AI6 CHECK FOR OTHER CAUSES OF NETWORK COMMUNICATION CONCERNS | ||||||
Is the observed symptom still present?
|
||||||
| AI7 CHECK SODR (RIGHT SIDE OBJECT DETECTION MODULE) OPERATION | ||||||
Is the concern still present?
|
PINPOINT TEST AJ: U0237:00 (ACM (AUDIO CONTROL MODULE), DSP (DIGITAL SIGNAL PROCESSOR)) Normal Operation and Fault SymptomsACM and DSP communicate with the DACMC via CAN. If messages are missing or not received from the DACMC, functions such as ANC may operate incorrectly. DTC Fault Trigger Conditions
Possible Sources
|
|||||||||
| AJ1 CONFIRM THE CONCERN | |||||||||
Is the observed symptom present?
|
|||||||||
| AJ2 CHECK THE COMMUNICATION NETWORK | |||||||||
Does the DACMC pass the network test?
|
|||||||||
| AJ3 CHECK FOR NON-NETWORK DIAGNOSTIC TROUBLE CODES (DTCS) | |||||||||
Are there any non-network diagnostic trouble codes (DTCs)?
|
|||||||||
| AJ4 CHECK FOR DACMC (DIGITAL AUDIO CONTROL MODULE C) NON-NETWORK DIAGNOSTIC TROUBLE CODES (DTCS) | |||||||||
Are there any non-network diagnostic trouble codes (DTCs)?
|
|||||||||
| AJ5 RECHECK FOR DTC (DIAGNOSTIC TROUBLE CODE) U0238:00 | |||||||||
IS DTC U0238:00 STILL PRESENT?
|
|||||||||
| AJ6 CHECK FOR OTHER CAUSES OF NETWORK COMMUNICATION CONCERNS | |||||||||
Is the observed symptom still present?
|
|||||||||
| AJ7 CHECK DACMC (DIGITAL AUDIO CONTROL MODULE C) OPERATION | |||||||||
Is the concern still present?
|
PINPOINT TEST AK: U0238:00 (ACM (AUDIO CONTROL MODULE), APIM (APPLICATION PROTOCOL INTERFACE MODULE)) Normal Operation and Fault SymptomsACM and APIM exchange data with the DSP audio module over CAN. If messages are missing or not received from the DSP, functions such as ANC may not operate correctly. DTC Fault Trigger Conditions
Possible Sources
|
|||||||||
| AK1 CONFIRM THE CONCERN | |||||||||
Is the observed symptom present?
|
|||||||||
| AK2 CHECK THE COMMUNICATION NETWORK | |||||||||
Does the DSP pass the network test?
|
|||||||||
| AK3 CHECK FOR NON-NETWORK DIAGNOSTIC TROUBLE CODES (DTCS) | |||||||||
Are there any non-network diagnostic trouble codes (DTCs)?
|
|||||||||
| AK4 CHECK FOR DSP (DIGITAL SOUND PROCESSOR) NON-NETWORK DIAGNOSTIC TROUBLE CODES (DTCS) | |||||||||
Are there any non-network diagnostic trouble codes (DTCs)?
|
|||||||||
| AK5 RECHECK FOR DTC (DIAGNOSTIC TROUBLE CODE) U0238:00 | |||||||||
IS DTC U0238:00 STILL PRESENT?
|
|||||||||
| AK6 CHECK FOR OTHER CAUSES OF NETWORK COMMUNICATION PROBLEMS | |||||||||
Is the observed symptom still present?
|
|||||||||
| AK7 CHECK DSP (DIGITAL SOUND PROCESSOR) OPERATION | |||||||||
Is the concern still present?
|
PINPOINT TEST AL: U0253:00 (ACM (AUDIO CONTROL MODULE), DSP (DIGITAL SIGNAL PROCESSOR), FCIM (FRONT CONTROLS INTERFACE MODULE), TCU (TELEMATICS CONTROL UNIT)) Normal Operation and Fault SymptomsACM, DSP, FCIM and TCU communicate with the APIM via CAN. If messages are missing or not received from the APIM, the display remains blank. DTC Fault Trigger Conditions
Possible Sources
|
|||||||||||||||
| AL1 CONFIRM THE CONCERN | |||||||||||||||
Is the observed symptom present?
|
|||||||||||||||
| AL2 CHECK THE NETWORK COMMUNICATION | |||||||||||||||
Does the APIM pass the network test?
|
|||||||||||||||
| AL3 CHECK FOR NON-NETWORK DIAGNOSTIC TROUBLE CODES (DTCS) | |||||||||||||||
Are there any non-network diagnostic trouble codes (DTCs)?
|
|||||||||||||||
| AL4 CHECK NON-NETWORK APIM (SYNC MODULE) DIAGNOSTIC TROUBLE CODES (DTCS) | |||||||||||||||
Are there any non-network diagnostic trouble codes (DTCs)?
|
|||||||||||||||
| AL5 RECHECK FOR DTC (DIAGNOSTIC TROUBLE CODE) U0253:00 | |||||||||||||||
Is DTC U0253:00 still present?
|
|||||||||||||||
| AL6 CHECK FOR OTHER CAUSES OF NETWORK COMMUNICATION PROBLEMS | |||||||||||||||
Is the observed symptom still present?
|
|||||||||||||||
| AL7 CHECK APIM (SYNC MODULE) PROPER OPERATION | |||||||||||||||
Is the concern still present?
|
Click here to access the guided procedure (APIM).
Internet Explorer version 11 or later is required to perform this Pinpoint test. 
PINPOINT TEST AM: U0256:00 (ACM (AUDIO CONTROL MODULE), APIM (APPLICATION PROTOCOL INTERFACE MODULE), DSP (DIGITAL SIGNAL PROCESSOR)) Normal Operation and Fault SymptomsThe ACM, APIM and DSP communicate with the FCIM over CAN. If messages are missing or not received from the FCIM, the buttons on the FCIM may not operate correctly. DTC Fault Trigger Conditions
Possible Sources
|
||||||||||||
| AM1 CONFIRM THE CONCERN | ||||||||||||
Is the observed symptom present?
|
||||||||||||
| AM2 CHECK THE COMMUNICATION NETWORK | ||||||||||||
Does the FCIM pass the network test?
|
||||||||||||
| AM3 CHECK FOR NON-NETWORK DIAGNOSTIC TROUBLE CODES (DTCS) | ||||||||||||
Are there any non-network diagnostic trouble codes (DTCs)?
|
||||||||||||
| AM4 CHECK NON-NETWORK FCIM (FRONT CONTROLS INTERFACE MODULE) DIAGNOSTIC TROUBLE CODES (DTCS) | ||||||||||||
Are there any non-network diagnostic trouble codes (DTCs)?
|
||||||||||||
| AM5 RECHECK FOR DTC (DIAGNOSTIC TROUBLE CODE) U0256:00 | ||||||||||||
Is DTC U0256:00 still present?
|
||||||||||||
| AM6 CHECK FOR OTHER CAUSES OF NETWORK COMMUNICATION CONCERNS | ||||||||||||
Is the observed symptom still present?
|
||||||||||||
| AM7 CHECK FCIM (FRONT CONTROLS INTERFACE MODULE) PROPER OPERATION | ||||||||||||
Is the concern still present?
|
PINPOINT TEST AN: U3003:16 (ACM (AUDIO CONTROL MODULE), APIM (APPLICATION PROTOCOL INTERFACE MODULE), DACMC (DIGITAL AUDIO CONTROL MODULE C), DSP (DIGITAL SIGNAL PROCESSOR), FCIM (FRONT CONTROLS INTERFACE MODULE), TCU (TELEMATICS CONTROL UNIT)) For wiring diagrams and connector information, refer to Cell 130 Wiring Diagrams. Normal Operation and Fault SymptomsModules monitor the supply voltage and set a DTC if it falls below a threshold value. DTC Fault Trigger Conditions
Possible Sources
|
||||||||||||||||||||||||||||||||||||||||
| AN1 RECHECK FOR LOW VOLTAGE DIAGNOSTIC TROUBLE CODES (DTCS) | ||||||||||||||||||||||||||||||||||||||||
IS DTC U3003:16 STILL PRESENT?
|
||||||||||||||||||||||||||||||||||||||||
| AN2 CHECK CHARGING SYSTEM DIAGNOSTIC TROUBLE CODES (DTCS) | ||||||||||||||||||||||||||||||||||||||||
Are any voltage-related diagnostic trouble codes (DTCs) present?
|
||||||||||||||||||||||||||||||||||||||||
| AN3 CHECK BATTERY CONDITION AND CHARGE | ||||||||||||||||||||||||||||||||||||||||
Is the battery in good condition and fully charged?
|
||||||||||||||||||||||||||||||||||||||||
| AN4 COMPARE SUSPECT MODULE VOLTAGE (PARAMETER IDENTIFICATION) BATTERY VOLTAGE | ||||||||||||||||||||||||||||||||||||||||
Is the voltage reading within 0.2 V of the recorded battery voltage?
|
||||||||||||||||||||||||||||||||||||||||
| AN5 CHECK MODULE VOLTAGE SUPPLY CIRCUIT FOR HIGH RESISTANCE | ||||||||||||||||||||||||||||||||||||||||
Is the voltage reading within 0.2 V of the recorded battery voltage?
|
||||||||||||||||||||||||||||||||||||||||
| AN6 CHECK SUSPECT MODULE GROUND CIRCUIT FOR HIGH RESISTANCE | ||||||||||||||||||||||||||||||||||||||||
Is the voltage reading within 0.2 V of the recorded battery voltage?
|
||||||||||||||||||||||||||||||||||||||||
| AN7 CHECK ACM (FRONT AUDIO CONTROL MODULE) / DACMC (DIGITAL AUDIO CONTROL MODULE C) PROPER OPERATION | ||||||||||||||||||||||||||||||||||||||||
Is the concern still present?
|
||||||||||||||||||||||||||||||||||||||||
| AN8 CHECK APIM (SYNC MODULE) PROPER OPERATION | ||||||||||||||||||||||||||||||||||||||||
Is the concern still present?
|
||||||||||||||||||||||||||||||||||||||||
| AN9 CHECK DSP (DIGITAL SOUND PROCESSING MODULE) PROPER OPERATION | ||||||||||||||||||||||||||||||||||||||||
Is the concern still present?
|
||||||||||||||||||||||||||||||||||||||||
| AN10 CHECK FCIM (FRONT CONTROLS INTERFACE MODULE) PROPER OPERATION | ||||||||||||||||||||||||||||||||||||||||
Is the concern still present?
|
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| AN11 CHECK TCU (TELEMATICS CONTROL UNIT) PROPER OPERATION | ||||||||||||||||||||||||||||||||||||||||
Is the concern still present?
|
Click here to access the guided procedure (APIM).
Internet Explorer version 11 or later is required to perform this Pinpoint test. 
PINPOINT TEST AO: U3003:17 (ACM (AUDIO CONTROL MODULE), APIM (APPLICATION PROTOCOL INTERFACE MODULE), DACMC (DIGITAL AUDIO CONTROL MODULE C), DSP (DIGITAL SIGNAL PROCESSOR), FCIM (FRONT CONTROLS INTERFACE MODULE), TCU (TELEMATICS CONTROL UNIT)) Normal Operation and Fault SymptomsModules monitor the supply voltage and set a diagnostic trouble code if it exceeds the threshold value. DTC Fault Trigger Conditions
Possible Sources
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| NOTE: DTC U3003:17 may remain stored in the module due to previous battery charging or vehicle jump-start events. | |||||||||||||||||||||
| AO1 CHECK HIGH VOLTAGE DIAGNOSTIC TROUBLE CODES (DTCS) SET IN OTHER MODULES | |||||||||||||||||||||
Is there a charging or overvoltage-related condition? Are diagnostic trouble codes (DTCs) present in multiple modules?
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| AO2 CHECK BATTERY VOLTAGE WITH ENGINE RUNNING | |||||||||||||||||||||
Does the battery voltage rise to 15.5 volts or higher?
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| AO3 RECHECK FOR HIGH VOLTAGE DTC (DIAGNOSTIC TROUBLE CODE) | |||||||||||||||||||||
IS DTC U3003:17 STILL PRESENT?
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| AO4 CHECK ACM (FRONT AUDIO CONTROL MODULE) / DACMC (DIGITAL AUDIO CONTROL MODULE C) PROPER OPERATION | |||||||||||||||||||||
Is the concern still present?
|
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| AO5 CHECK APIM (SYNC MODULE) PROPER OPERATION | |||||||||||||||||||||
Is the concern still present?
|
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| AO6 CHECK DSP (DIGITAL SOUND PROCESSING MODULE) PROPER OPERATION | |||||||||||||||||||||
Is the concern still present?
|
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| AO7 CHECK FCIM (FRONT CONTROLS INTERFACE MODULE) PROPER OPERATION | |||||||||||||||||||||
Is the concern still present?
|
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| AO8 CHECK TCU (TELEMATICS CONTROL UNIT) PROPER OPERATION | |||||||||||||||||||||
Is the concern still present?
|
Click here to access the guided procedure (APIM).
Internet Explorer version 11 or later is required to perform this Pinpoint test. 
PINPOINT TEST AP: SOLID STATE DRIVER PROTECTION PROBLEM Normal Operation and Fault SymptomsThe FCIM temporarily disables the HVAC control output when excessive current draw occurs (for example, a short to ground). The FCIM cannot turn the output back on until the cause of the short circuit is repaired. DTC Fault Trigger Conditions
Possible Sources
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| AP1 DIAGNOSE ALL OTHER PRESENT DIAGNOSTIC TROUBLE CODES (DTCS) | ||||||
Is a solid-state body protection DTC present?
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PINPOINT TEST AQ: BUS OFF For circuit and connector information, refer to Wiring Diagrams Cell 14. DTC Fault Trigger Conditions
Possible Sources
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| AQ1 INTERMITTENT FAULT DIAGNOSIS | ||||||
Is the diagnostic trouble code still present?
|
PINPOINT TEST AR: INVALID DATA RECEIVED DTC Fault Trigger Conditions
Possible Sources
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| AR1 CHECK THE DIAGNOSTIC TROUBLE CODES (DTCS) FROM THE MODULE SENDING INVALID DATA | ||||||||||||||||||||||||||||||||||||||||||
Are any diagnostic trouble codes (DTCs) present from the module sending invalid data?
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PINPOINT TEST AS: MODULE CONFIGURATION ERROR DTC Fault Trigger Conditions
Possible Sources
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| AS1 PERFORM PMI (PROGRAMMABLE MODULE INSTALLATION) FOR THE SUSPECT MODULE | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Is the original diagnostic trouble code present?
|
Click here to access the guided procedure (APIM).
Internet Explorer version 11 or later is required to perform this Pinpoint test. For all other modules, INSTALL a new suspect module. REFER to the appropriate Removal and Installation procedure in this section.
PINPOINT TEST AT: INTERNAL MODULE FAILURE DTC Fault Trigger Conditions
Possible Sources
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| AT1 INSTALL A NEW SUSPECT MODULE | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Is the concern still present?
|
Click here to access the guided procedure (APIM).
Internet Explorer version 11 or later is required to perform this Pinpoint test. 
PINPOINT TEST AU: TCU (TELEMATICS CONTROL UNIT) DTC (DIAGNOSTIC TROUBLE CODE) U3000:04, U3000:09 OR U3000:52 DTC Fault Trigger Conditions
Possible Sources
|
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| AU1 CLEAR THE DTC (DIAGNOSTIC TROUBLE CODE) AND RECHECK THE SYSTEM | ||||||||||||
Is the diagnostic trouble code still present?
|
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| AU2 TCU (TELEMATICS CONTROL UNIT) PROGRAMMING | ||||||||||||
Is the concern still present?
|
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