Frequently Asked Questions about Connected Services Account

1. 1
   How do I register for my SiriusXM Guardian™ Account? There are three ways you can register your SiriusXM Guardian™ Account:

   • Press the HELP button. The call will be placed to an agent who can help with registering a new account.
   • Press the "Activate Services" icon in the App Menu. Press the button to speak with an agent who can help with registering your new account.
   • Press the "Activate Services" icon in the App Menu. Enter your email address on the touchscreen, then follow the instructions in the email provided. You will receive an email with an activation link that is valid for 72 hours. Once you click the activation link, you will be prompted to enter your information and accept the Terms and Conditions. You will then be directed to the SiriusXM Guardian™ home page to complete your profile and access remote services.
2. 2
   Why do I need an email address? Without an email address, customers cannot register for SiriusXM Guardian™. Customers must register so they can subscribe to additional services and create a SiriusXM Guardian™ security PIN for remote command requests.
3. 3
   How do I set up my SiriusXM Guardian™ security PIN? Set up your SiriusXM Guardian™ security PIN during the registration process. The SiriusXM Guardian™ security PIN will be required to authenticate you when accessing your vehicle through SiriusXM Guardian™ Call or performing any remote services, such as Remote Door Lock/Unlock, Remote Horn and Lights, or Remote Start.
4. 4
   What do I do if I forget my SiriusXM Guardian™ security PIN? If you have already activated services and forget your SiriusXM Guardian™ security PIN, you can reset the PIN by selecting "Edit Profile" on your Owner Site page.
5. 5
   How do I update my SiriusXM Guardian™ billing address? Your SiriusXM Guardian™ billing address can be updated online or by calling SiriusXM Guardian™ Customer Care from your vehicle by pressing the ASSIST button. To update online: log in to the Owner Site and select "Edit Profile" > SiriusXM Guardian™ Billing Account.
6. 6
   How do I update my SiriusXM Guardian™ profile? Your name, home address, phone number, email address, and SiriusXM Guardian™ security PIN can be updated online on the Owner Site. Log in to your Owner Site, then select "Edit Profile" to edit your personal information. Make your changes and click Save.
7. 7
   Can I try features or packages before purchasing them? Your new vehicle purchase may come with a trial period included for certain applications and services.
8. 8
   Can I access all applications and services while driving? No, some applications and services are not available while driving. For your own safety, some touchscreen functions cannot be used while the vehicle is in motion (for example, the keyboard).
9. 9
   What happens when my subscription comes up for renewal? If you have added a credit card to your account, your subscription will automatically renew for the term of the plan you selected at the subscription price in effect at that time, and on each subsequent renewal date, unless you cancel by calling SiriusXM Guardian™ Care. If you have not added a credit card to your account, SiriusXM Guardian™ will send you an email or letter before expiration to remind you that your subscription is ending soon.
10. 10
    How do I manage my SiriusXM Guardian™ notification settings? Contact SiriusXM Guardian™ Customer Care or visit the Owner Site, then update your settings on the SiriusXM Guardian™ customer web portal.
11. 11
    How do I purchase a subscription? Contact SiriusXM Guardian™ Customer Care by pressing the ASSIST button on your rearview mirror.
12. 12
    How do I update my credit card information? Log in to your Owner Site, select "Edit Profile," then select SiriusXM Guardian™ Billing Account.
13. 13
    How do I find out how much time is left on my subscription? Contact SiriusXM Guardian™ Customer Care.

    You can also visit the Owner Site and select Subscription to view its expiration date. When your subscription is about to expire, you will receive an email or letter notification.

14. 14
    Can I receive a refund if I did not use the entire subscription? Prorated refunds are provided from the time of cancellation for annual plans or longer. Please see the Uconnect Terms of Use and SiriusXM Guardian™ Refund Terms for billing plans of other lengths and other circumstances.
15. 15
    Can I cancel my subscription before it expires? Yes. If you have an annual subscription, your subscription will be canceled on the day of cancellation. If you have a monthly subscription, your subscription will be canceled on the last day of the month in which you chose to cancel.
16. 16
    What should I do if I want to sell my vehicle? Before your vehicle is sold to a new owner, you will want to delete your account information. This process deletes all personal information, returns the Uconnect system to its original factory settings, removes all SiriusXM Guardian™ services, and deletes account information. To delete your account information from the Uconnect system, contact SiriusXM Guardian™ Customer Care.
17. 17
    What should I do if I forgot to delete my account information before returning a rental vehicle or selling it? Contact SiriusXM Guardian™ Customer Care.

What happens if a working LTE (voice/data), 4G (data), or 5G (data) network connection compatible with my device is temporarily unavailable? The SOS Call and ASSIST buttons will NOT work if you are not connected to a working LTE (voice/data) or 3G, 4G (data), or 5G (data) network. Services that require your smartphone, such as direct calls to roadside assistance, may only work if you have a working network connection.