Troubleshooting

Towing Service

If you need emergency towing service, we recommend contacting an authorized Kia dealer or a commercial towing service. Proper towing procedures must be followed to avoid damaging the vehicle. The use of a wheel dolly or a flatbed is recommended.

The vehicle may be towed with the rear wheels on the ground (without a dolly) and the front wheels raised.

If the loaded wheels or suspension components are damaged, or if the vehicle is towed front wheels on the ground, a wheel dolly must be used under the front wheels.

If you have the vehicle towed by a commercial tow truck and wheel dollies are not used, the front wheels of the vehicle must always be raised, by the rear wheels.

• Do not tow the vehicle with equipment such as a sling. Use a wheel lift or a flatbed.
• Do not tow the vehicle from the rear with the front wheels on the ground, as you could damage the vehicle.

If you must tow your vehicle in an emergency without a wheel dolly:

1. 1
   Place the ignition key in ACC.
2. 2
   Place the shift lever in N (Neutral).
3. 3
   Release the parking brake.

Failure to place the shift lever in Neutral (N) may cause internal damage to the transaxle.