Troubleshooting

Bluetooth does not work under the following conditions. Check whether any of the following conditions apply to your Bluetooth device:

• The device is not being used correctly.
• The device is not connected to the vehicle's Bluetooth unit.
• The device battery is low.
• A device that interferes with radio wave reception has been placed in the vehicle.
• The ignition switch is in the OFF position.

If none of the above conditions apply, check the following to see whether any of the symptoms match your device.

If the problem cannot be resolved, consult an authorized Mazda dealer or the Mazda Bluetooth Hands-Free Customer Service.

Mazda Bluetooth Hands-Free System Customer Service

If you have problems with Bluetooth, contact our Customer Service Center using the toll-free number.

• United States

Phone: 800-430-0153 (toll-free) Web: www.MazdaUSA.com/bluetooth

• Canada

Phone: 800-430-0153 (toll-free) Web: www.mazdahandsfree.ca

• Mexico

Customer Relations Center (CAC) Phone: 01-800-01-MAZDA (toll-free) Web: www.mazdamexico.com.mx

Device Pairing and Connection Problems

Symptom	Cause	Solution
Pairing Not Possible	―	First make sure the device is compatible with the Bluetooth unit, then check whether the Bluetooth function and Discoverable Mode*1 on the device are turned on. If pairing is still not possible, contact an authorized Mazda dealer or the Mazda Bluetooth Hands-Free Customer Service.
Pairing Not Possible	Depending on the device, the Bluetooth function and Discoverable Mode *1 may be turned off automatically after a period of time.	Check whether the Bluetooth function and Discoverable Mode *1 on the device are turned on and the device is paired, or reconnect.
Does not connect automatically when the engine is started
Connects automatically but then suddenly disconnects
Intermittently disconnects	Is the device located in a place where radio wave interference can easily occur? (Inside a bag on a rear seat, in the back pocket of trousers)	Move the device to a place where radio wave interference is less likely to occur.

*1 Setting that detects the presence of an external device to the Bluetooth device. Bluetooth interior functions

Voice recognition problems

Symptom	Cause	Solution
Poor voice recognition	Speaking too slowly and drawn out. Speaking with excessive force (shouting). Speaking before the beep sound has finished. Loud noise (noise or talking from outside/inside the vehicle). Air flow from the air conditioning blowing on the microphone. Speaking with non-standard expressions (dialect).	For the causes listed on the left, pay attention to how you speak. Also, when numbers are spoken in sequence, recognition capability will improve if there is no pause between the numbers.
Incorrect number recognition
Names in the phonebook are not easily recognized	The Bluetooth system is in a condition in which voice recognition is difficult.	Taking the following measures will improve the recognition rate. Erase phonebook entries that are not used very often from memory. Avoid shortening names; use full names.

(Recognition improves the longer the name is. Avoid using names such as "Mom" or "Dad", as recognition will improve.) Want to skip the guidance ― The guidance can be skipped by pressing and briefly releasing the call button. When the call button is pressed, voice recognition ends Was the call button pressed for too long? Use the call button as follows:

• Press and release the button within 0.7 seconds to start voice recognition and skip the guidance.
• Press and hold the button for more than 0.7 seconds to cancel voice recognition or end a conversation.

Problems with calls

Symptom	Symptom Cause	Remedy
When a call starts, the noise from the other party's vehicle may be heard	For about three seconds after a call starts, the Bluetooth device's noise suppression function requires time to adapt to the call environment.	This does not indicate a problem with the device.
The other party may not be heard, or the speaker's voice is quiet	Is the volume set to zero or low?	Adjust the volume.

Other problems

Symptom	Cause	Solution
The remaining battery indication differs between the vehicle and the device	The display method differs between the vehicle and the device.	―
When a call is made from the vehicle, the phone number is updated in the incoming/outgoing call log, but the name does not appear	Has the number been registered in the phonebook?	If the number has been registered in the phonebook, the incoming/outgoing call log is updated with the name from the phonebook when the engine is restarted.
The incoming/outgoing call log does not synchronize a mobile phone number with the vehicle	Some types of mobile phones do not synchronize automatically.	Operate the mobile phone to perform synchronization.
It takes quite a long time to complete the language change	A maximum of 60 seconds is required.	―