Getting Necessary Services

Warranty repairs must be performed by an authorized dealer. While any authorized dealer working on your vehicle line can perform warranty service, we recommend that you return to your authorized dealer, who wants to make sure you have continued satisfaction.

Note that some warranty repairs require special training and equipment, so not all authorized dealers are authorized to perform all warranty repairs. This means that, depending on the warranty repair required, you may need to take your vehicle to another authorized dealer.

Allow a reasonable amount of time for repairs after you leave your vehicle at an authorized dealer. Repairs will be performed using Ford or Motorcraft® parts, or remanufactured or other parts approved by Ford.

Away From Home

If you are away from home when your vehicle requires service, contact Ford Customer Relationship Center or use the online resources listed below to find the nearest authorized dealer.

In the United States:

Mailing Address

Ford Motor Company

Customer Relationship Center

P.O. Box 6248

Dearborn, Michigan 48126

Telephone

1-800-392-3673 (FORD)

(TDD for hearing impaired: 1-800-232-5952)

If your vehicle is configured as a motorhome, call 1-800-444-3311 for assistance.

Additional information and resources are available online:

Website - www.owner.ford.com

Some of the items you can find online include:

• Search for U.S. dealers by dealer name, city/state, or zip code.
• Owner's manuals.
• Maintenance schedules.
• Reminders.
• Ford Extended Service Plans.
• Ford Genuine Accessories.
• Service campaigns and recalls.

In Canada:

Mailing Address

Customer Relationship Center

Ford Motor Company of Canada, Limited

P.O. Box 2000

Oakville, Ontario L6K 0C8

Telephone

1-800-565-3673 (FORD)

Website - www.ford.ca

Twitter

@FordServiceCA (English, Canada)

@FordServiceQC (Quebec)

Further Assistance

If you have questions or problems, or you are not satisfied with the service you received, take the following steps:

1. 1
   Contact your sales representative or service advisor at your sales or service dealership.
2. 2
   If your request or problem remains unresolved, contact the Sales Manager, Service Manager, or Customer Relationship Manager.
3. 3
   If you need assistance or clarification regarding Ford Motor Company policies, contact the Ford Customer Relationship Center.

To help us serve you better, please have the following information ready when contacting the Customer Relationship Center:

• Vehicle Identification Number.
• Your telephone number (home and work).
• Name of the authorized dealer and the city where it is located.
• Current vehicle odometer reading.

In some U.S. states, you must notify Ford directly in writing before resorting to remedies under your state's warranty laws, and Ford also has the right to make a final repair attempt.

In addition, in some U.S. states, the consumer has the option of filing a warranty dispute with BBB Auto Line before pursuing remedies under the Magnuson-Moss Warranty Act or, to the extent permitted by state law, before pursuing replacement or repurchase remedies provided under some state laws. This dispute resolution procedure is not required before enforcing rights created by the state or other rights that are independent of the Magnuson-Moss Warranty Act or state replacement or repurchase laws.