SOS Call System Limitations

Vehicles purchased in the U.S. and Canada may have limited services when traveling to Mexico and Canada. In particular, responses to SOS Call or other emergency services may be unavailable or very limited. Vehicles purchased outside the U.S. and Canada cannot receive SiriusXM Guardian™ services.

If the SOS Call system detects a malfunction, any of the following may occur while the malfunction is detected:

• The indicator will remain illuminated in red.
• The following message will appear on the screen: "Vehicle phone needs service. Please see your dealer."
• The vehicle audible message will state: "Vehicle phone needs service. Please see your dealer."

Even if the SOS Call system is fully functional, factors beyond the control of FCA US LLC may prevent or stop the SOS Call system from operating. These factors include, but are not limited to, the following:

• The ignition switch is in the OFF position.
• The vehicle's electrical systems are not intact.
• The vehicle battery is discharged or disconnected during a vehicle collision.
• The SOS Call system software and/or hardware is damaged during a vehicle collision.
• LTE (voice/data) or 3G or 4G (data) coverage and/or GPS signals are unavailable or obstructed.
• Network congestion.
• Weather conditions.
• Buildings, structures, terrain or tunnels.

If the vehicle battery is discharged for any reason (including during or after a collision), the SOS Call system, among other vehicle systems, will not operate.