Mazda 2 Quiz
Interior comfort

Troubleshooting

In this manual: Interior comfort
Driving — 65Operation and maintenance — 45IN AN EMERGENCY — 45Interior comfort — 40Technical data — 4Customer Information — 9Getting to know your Mazda — 32Standard Safety Equipment — 24Your Vehicle - At a Glance — 12Fuel Requirements (SKYACTIV-G 1.3, SKYACTIV-G 1.5) — 1Fuel Requirements (SKYACTIV-D 1.5) — 1Emission Control System (SKYACTIV-G 1.3, SKYACTIV-G 1.5) — 1Emission Control System (SKYACTIV-D 1.5) — 1Engine Exhaust Emissions (Carbon Monoxide) — 1Replacing Exterior Light Bulbs — 1Replacing interior bulbs — 1
~4min read

Mazda Bluetooth Hands-Free Customer Support

If you have any problems with Bluetooth operation, contact customer support by calling the toll-free helpline.

Phone: (Germany) 0800 4263 738 (8:00–18:00 CET) (Outside Germany) 00800 4263 7383 (8:00–18:00 CET) (Worldwide) +49 (0) 6838 907 287 (8:00–18:00 CET) Internet: http://www.mazdahandsfree.com

Bluetooth device pairing, connection problems

Symptom Cause Solution
Pairing cannot be completed 􀊊 First make sure the device is compatible with Bluetooth, then check that Bluetooth and Search/Visibility mode*1 are turned on in the device. If pairing is still not possible, consult an Authorized Mazda Dealer or Mazda Bluetooth Hands-Free Customer Support.
Pairing cannot be performed again Pairing information registered in the Bluetooth system or in the device is not recognized correctly. Pair the device as follows.
  • Delete the "Mazda" entry from your device.
  • Perform the pairing procedure again.
Pairing cannot be completed Depending on the device type, Bluetooth and Search/Visibility mode*1 on the device may turn off automatically after a certain period of time. Check that Bluetooth and Search/Visibility mode*1 on the device are turned on, then try again.
Does not connect automatically after starting the engine
Connects automatically, but disconnects immediately
Disconnects from time to time The device is located where radio wave interference can easily occur (in a bag on the rear seat, in a back trouser pocket). Move the device to a location where radio waves will not affect operation to such a great extent.
Does not connect automatically after starting the engine Pairing information is updated along with the device software update. Perform the pairing procedure again.

*1 Setting used to locate an external device to connect to the Bluetooth system

CAUTION

  • After updating the device software, pairing information may be deleted. If this happens, repeat the Bluetooth device pairing procedure.

  • When pairing a device that has previously been paired several times with the vehicle system, delete the "Mazda" entry on the portable device. Then restart the Bluetooth device search on the portable device and pair it with the newly detected "Mazda" entry.

  • Before pairing the device, make sure Bluetooth is enabled on both the mobile phone and the vehicle.

Voice recognition problems

Symptom Cause Solution
Poor voice recognition
  • Speaking too slowly.
  • Speaking too loudly (shouting).
  • Speaking before the beep has finished.
  • Background noise (conversations or noise from outside/inside the vehicle).
  • Air flow from the A/C system directed at the microphone.
  • Speaking with non-standard expressions (dialect)
 Make sure you do not speak in the manner shown in the left column. Also, when saying numbers in sequence, try not to pause for too long between them.
Incorrect number recognition
Poor voice recognition A microphone fault has occurred. There may be a faulty connection or a microphone fault.

Consult a specialist workshop. We recommend an authorized Mazda dealer. Voice recognition for phone functions is inactive. A connection problem has occurred between the Bluetooth system and the device. If the pairing check shows irregularities, check the paired device or whether there are connection problems. Phone book names are not easily recognized The Bluetooth system is in a state where recognition is impaired. Follow the instructions below to improve recognition.

  • Delete rarely used entries from the phone book.
  • Avoid abbreviated names and use full names. (The longer the name, the better the recognition rate.

Recognition will be better if you do not use names such as "Mom" or "Dad"). Track names are not recognized while operating the audio system. Track names cannot be recognized by voice. - Want to skip voice guidance - Voice guidance can be skipped.

Simply press and release the voice recognition button quickly.

Call connection problems

Symptom Cause Solution Vehicle noise may be audible to the other party when a call starts. For about three seconds after starting a call, the Bluetooth noise suppression function needs time to adapt to the conditions. This is not a sign of a device malfunction. The caller's voice cannot be heard or is very quiet. Volume is set to zero or lower. Increase volume.

Other problems

Symptom Cause Solution The remaining battery operating time shown in the vehicle differs from that shown on the device. The display method differs between the vehicle and the device.

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When making a call from the vehicle, the phone number appears in the incoming/outgoing call log, but the name does not. The number is not registered in the phone book. If the number is registered in the phone book, the incoming/outgoing call log is updated with the name from the phone book after the engine is restarted. Mobile phone does not synchronize with the vehicle for the incoming/outgoing call log Some phone types do not synchronize automatically. Synchronize the mobile phone manually. Changing the language takes a long time to complete. Up to 60 seconds are required.

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Test yourself

A quick Mazda 2 quiz: every answer comes with an explanation and a link to the manual page.