How To Proceed With Troubleshooting

HINT:

• Use the following procedures to troubleshoot the Safety Connect system.
• *: Use the Techstream.

1. VEHICLE BROUGHT TO WORKSHOP

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1. CUSTOMER PROBLEM ANALYSIS CHECK AND SYMPTOM CHECK

• When troubleshooting, confirm that the problem symptoms have been accurately identified. Preconceptions should be discarded in order to make an accurate judgment. To clearly understand what the problem symptoms are, it is extremely important to ask the customer about the problem and the conditions at the time the malfunction occurred.
• Gather as much information as possible for reference. Past problems that seem unrelated may also help in some cases.
• The following 5 items are important points in the problem analysis:

  What	Vehicle model, system name
  When	Date, time, frequency of occurrence
  Where	Road conditions
  Under what conditions?	Driving conditions, weather conditions
  How did it happen?	Problem symptoms

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1. INSPECT BATTERY VOLTAGE

(a) Measure the battery voltage.

Standard voltage:

11 to 14 V

If the voltage is below 11 V, recharge or replace the battery before proceeding to the next step.

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1. CUSTOMER PROBLEM ANALYSIS CHECK AND SYMPTOM CHECK

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1. VERIFY THAT CUSTOMER SUBSCRIPTION IS ACTIVE

(a) Enter the VIN into Vehicle Inquiry on the Techstream and verify the subscription type and expiration date.

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1. PERFORM HEALTH CHECK

(a) Perform "Health Check" and check for current DTCs (See page ).

B

GO TO DIAGNOSTIC TROUBLE CODE CHART

C

PERFORM PRL UPDATE

A

1. PROBLEM SYMPTOMS TABLE

(a) Refer to Problem Symptoms Table (See page
).

HINT:

If the symptom does not recur and no DTC is output, perform the symptoms reproduction method (See page ).

B

GO TO STEP 9

A

1. OVERALL ANALYSIS AND TROUBLESHOOTING*

(a) Refer to Terminals of ECU (See page ).

(b) Refer to Data List / Active Test (See page
).

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1. ADJUST, REPAIR OR REPLACE

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1. CONFIRMATION TEST

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END