Getting Necessary Services

Warranty repairs must be performed by an authorized dealer. Although any authorized dealer working on your vehicle will perform warranty service, we recommend returning to the selling dealer, who wants to ensure your continued satisfaction.

Note that some warranty repairs require special training and equipment, so not all authorized dealers are qualified to perform all warranty repairs. This means that depending on the warranty repair required, you may need to take your vehicle to another authorized dealer.

A reasonable amount of time must be allowed to complete the repair after your vehicle is delivered to an authorized dealer. Repairs will be made using Ford or Motorcraft® parts, or remanufactured or other parts approved by Ford.

Away From Home

If you are away from home when your vehicle requires service, contact the Ford Customer Relationship Center or use the Internet resources listed below to locate the nearest authorized dealer.

In the United States:

Mailing Address

Ford Motor Company

Customer Relationship Center

P.O. Box 6248

Dearborn, Michigan 48126

Telephone

1-800-392-3673 (FORD)

(TDD for hearing impaired: 1-800-232-5952)

If your vehicle is configured as a motorhome, call 1-800-444-3311 for assistance.

Additional information and resources are available online:

Website

www.owner.ford.com

Some of the items that can be found online:

• Search for U.S. dealers by dealer name, city/state, or zip code.
• Owner's manuals.
• Maintenance schedules.
• Reminders.
• Ford Extended Service Plans.

Ford Genuine Accessories.

Service campaigns and recalls.

In Canada:

Mailing Address

Customer Relationship Center

Ford Motor Company of Canada, Limited

P.O. Box 2000

Oakville, Ontario L6K 0C8

Telephone

1-800-565-3673 (FORD)

Website

www.ford.ca

Twitter

@FordServiceCA (English, Canada)

@FordServiceQC (Quebec)

Further Assistance

If you have questions or concerns, or you are dissatisfied with the service you received, take the following steps:

1. 1
   Contact your sales representative or sales consultant, or the service manager at an authorized dealer.
2. 2
   If your request or problem remains unresolved, contact the Sales Manager, Service Manager, or Customer Relations Manager.
3. 3
   If you need assistance or clarification regarding the policies of Ford Motor Company, please contact the Ford Customer Relationship Center.

To help us serve you better, please have the following information ready when contacting the Customer Relationship Center:

• Vehicle Identification Number.
• Your telephone number (home and business).
• The name of the authorized dealer and the city where it is located.
• Current vehicle odometer reading.

In some U.S. states, you must notify Ford directly in writing before pursuing remedies under your state's warranty laws. Ford is also entitled to a final repair attempt.

In addition, in some states within the U.S., the consumer may have the option to submit a warranty dispute to BBB AUTO LINE before taking action under the Magnuson-Moss Warranty Act or, to the extent permitted by state law, before seeking replacement or refund remedies provided by certain state laws. This dispute resolution procedure is not required before enforcing a state lemon law or other rights that are independent of the Magnuson-Moss Warranty Act or state replacement or refund laws.