Ford Fusion Quiz
Customer Assistance

In California (U.S. Only)

In this manual: Customer Assistance
Introduction — 7Environment — 1At a Glance — 1Child Safety — 9Seat Belts — 8Personal Safety System™ — 1Additional Restrictions — 8Keys and Remote Controls — 8MyKey™ — 5Doors & Locks — 10Safety — 3Steering Wheel — 5Wipers and Washers — 4Lighting — 8Automatic High Beam Control — 3Windows and Mirrors — 6Instrument Cluster — 4Information Displays — 5Climate Control — 10Seats — 9Garage Door Opener — 1Auxiliary Power Points — 3Storage Compartments — 1Starting and Stopping the Engine — 4Unique Driving Characteristics (if equipped) — 1Fuel and Refueling — 9Engine Emission Control — 5Infection Transmission — 1All-Wheel Drive — 1Brakes — 4Traction Control — 1Stability Control — 1Park Aid — 13Cruise Control — 10Driver Assistance — 14Loading — 1Tow/Haul — 5Driving Tips — 3Roadside Emergencies — 5Customer Assistance — 6Fuses — 3Maintenance — 16Vehicle Care — 9Wheels and Tires — 13Capacities and Specifications — 11Connected Vehicle — 1Wi-Fi Hotspot — 1Audio System — 7SYNC™ — 7SYNC™ 3 — 16Accessories — 1Ford Protect — 3Scheduled Maintenance — 5Appendices — 4
2steps
~12min
1/5difficulty
Done 0 of 2

California Civil Code Section 1793.2(d) requires that, if the manufacturer or its representative is unable to repair the vehicle to conform to the applicable express warranty after a reasonable number of attempts, the manufacturer must either replace the vehicle with an identical vehicle or repurchase the vehicle and refund to the buyer the amount equal to the actual price paid or payable by the consumer (less a reasonable allowance for consumer use). The consumer has the right to choose whether to receive a refund or a replacement vehicle.

California Civil Code Section 1793.22(b) presumes that the manufacturer has been given a reasonable number of attempts to conform the vehicle to the applicable express warranties if, within the first 18 months of ownership of a new vehicle or the first 18,000 miles (29,000 km), whichever occurs first:

  1. Two or more repair attempts have been made for the same nonconformity that is likely to cause death or serious bodily injury, OR
  2. Four or more repair attempts have been made for the same nonconformity (defect or condition that significantly impairs the use, value, or safety of the vehicle).

OR

  1. The vehicle has been out of service for repair of nonconformities for a total of more than 30 calendar days (not necessarily all at once).

In the case of 1 or 2 above, the consumer must also notify the manufacturer of the need to correct the nonconformity at the following address:

Ford Motor Company

16800 Executive Plaza Drive

Mail Drop 3NE-B

Dearborn, Michigan 48126

You must submit your warranty dispute to BBB AUTO LINE before asserting in court any rights or remedies provided by Section 1793.22(b) of the California Civil Code. You must also use BBB AUTO LINE before exercising rights or seeking remedies created by the federal Magnuson-Moss Warranty Act, 15 U.S.C. Sec. 2301 et seq. If you choose to seek redress by exercising rights and remedies not created by California Civil Code Section 1793.22(b) or the Magnuson-Moss Warranty Act, use of BBB AUTO LINE is not required by these laws.

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A quick Ford Fusion quiz: every answer comes with an explanation and a link to the manual page.