SYNC Applications and Services

The list of available applications appears. Each application may have its own settings.

Press the MENU button to access the system menu.

Message	Description and action
SYNC Apps	Scroll down the list to this option, then press the OK button.

SYNC Emergency Assistance

DANGER

For this service to work, the mobile phone must have Bluetooth and must be compatible with the system.

Always place the phone in a dedicated holder secured to the cabin to prevent it from becoming a projectile or being damaged in a collision. Failure to do so may result in serious personal injury or damage to the phone, and the automatic emergency call service may not function properly.

If the occupant can make the emergency call alone, do not wait for the system to do so. Contact emergency services immediately to avoid delaying response times. If you do not hear the emergency service within five seconds of the crash, the system or the mobile phone may be damaged or not working.

If an impact causes the airbag to deploy or the fuel pump to shut off, the system can contact the Emergency Service through a paired and connected mobile phone. For more information on the system and emergency services, visit the national Ford website.

Note: Before selecting this function, read the privacy note for emergency services later in this section for important information it contains.

Note: When this feature is turned on or off, the setting applies to all paired mobile phones. If the feature is turned off and, when the ignition is turned on, the system connects to a previously paired phone, a voice message is played and/or an icon or message appears on the display.

Note: Each mobile phone works differently. Although this function works with most mobile phones, some may have difficulty using it.

Note: Make sure you are familiar with the airbag deployment information. See Supplementary Restraints System.

Activating and deactivating emergency assistance

Press the MENU button and select:

Message	Action
SYNC Apps	Press OK.
Emergency Assistance	Press OK. Select the desired option and press OK.

Display options

When this feature is turned on, a confirmation message appears on the display.

When this function is turned off, a dialog box appears on the display, which allows you to set a voice reminder.

Off with Audible Alert provides a visual and audible alert as soon as the phone is connected when the vehicle is started.

Off without alert provides only the visual alert, without the voice alert, as soon as the phone is connected.

To make sure the emergency service works properly:

• The system must be powered and functioning correctly at the time of the crash and for as long as the function remains active and in use.
• The function must be turned on before the crash.
• A mobile phone must be connected to the system.
• In some countries, to make an emergency call you must have a valid, registered SIM card with credit.
• At the time of the crash, the connected mobile phone must be able to make and maintain the outgoing call.
• The connected mobile phone must have adequate network coverage, battery charge and signal strength.
• The vehicle must have battery power.

Note: This feature is only active in countries or regions where SYNC Emergency Assistance can contact local emergency services. For details, see the regional Ford website.

In the event of a crash

Note: Not all accidents cause the airbag to deploy or the fuel pump to shut off (which may activate the emergency service). However, if Emergency Assistance is activated, the system attempts to contact emergency services. If the connected phone is damaged or loses its connection to the system, it searches for any available previously paired phone and attempts to connect. The system attempts to place an emergency call.

Before the call is placed:

• If the call is not cancelled and connects successfully, SYNC plays an introductory message for the emergency service operator. After the message, the vehicle occupants can speak hands-free with the operator.
• The system provides a short time window (about 10 seconds) to cancel the call. If the call is not cancelled, the system attempts to make an emergency call.
• The system plays a message indicating an emergency call attempt. You can cancel the call by selecting the corresponding function button or by pressing the end call button on the steering wheel.

During a call:

• The emergency service uses the vehicle's GPS or mobile network information, if available, to determine the most suitable language to use. It reports the crash to the emergency service operator and plays the introductory message. This may include the vehicle's GPS coordinates.
• The language used to interact with the vehicle occupants may differ from the language used to transmit information to the emergency service operator.
• After the introductory message is transmitted, the voice line is activated, allowing you to speak hands-free with the emergency service operator.
• Once the line is connected, be ready to immediately state your name, phone number and information about your location.

Note: While providing information to the emergency service operator, the system also plays a message informing the vehicle occupants that important information is being transmitted. It then signals when the voice line is open so that communication with the operator can proceed hands-free.

Note: During a call with Emergency Assistance, an emergency priority screen appears containing the vehicle's GPS coordinates, if available.

Note: GPS location information may not be available at the time of the accident; in that case, Emergency Assistance will still attempt to place an emergency call.

Note: Emergency services may not receive the GPS coordinates; in this case, hands-free communication with an emergency operator is still available.

Note: The emergency service operator may also receive information from the cellular network, such as the mobile phone number, the phone location and the name of the mobile carrier, independently of SYNC Emergency Assistance.

The emergency service may not work if:

• The mobile phone or emergency service hardware is damaged during the crash.
• The vehicle battery or the system has no power.
• The crash throws the mobile phone out of the vehicle.
• You do not have a valid, registered SIM card with available credit in the phone.
• You are in a country or region where SYNC Emergency Assistance cannot place the call. For details, see the regional Ford website.

Important information about the Emergency Assistance feature.

The emergency service currently does not make emergency service calls in the following countries: Albania, Belarus, Bosnia and Herzegovina, Macedonia, the Netherlands, Ukraine, Moldova and Russia.

For the most up-to-date information, see the regional Ford website.

Emergency Service Feature Privacy Notice

When Emergency Assistance is activated, it can notify emergency services that the vehicle has been involved in a crash that caused the airbag to deploy or the fuel pump to shut off. This feature can provide the emergency service operator with information about the vehicle's location and other details about the vehicle or the crash so that they can provide the most appropriate emergency assistance.

If you do not want to disclose this information, do not activate the feature.

SYNC AppLink

The system enables voice and manual control of smartphone apps that are enabled for SYNC AppLink. When an app is running through AppLink, you can control the app's main functions using voice commands and manual controls.

Note: The smartphone must be paired and connected to SYNC to access AppLink.

Note: iPhone users must connect the phone to the USB port.

Note: Android users must connect the phone to SYNC via Bluetooth.

Note: For information on available apps, supported smartphones and troubleshooting tips, visit the Ford website.

Note: Make sure your account is active before downloading the app of your choice. Some apps work automatically without setup. Other apps need to be configured according to your personal preferences, customizing your experience by creating stations or favorites. It is recommended that you complete these settings at home or outside the vehicle.

Accessing through the SYNC Menu

Scroll through the list of available applications and press OK to select the desired application. Once the app is running with SYNC, press the right arrow button to access the app menu. From here you can access various app functions, for example, by scrolling up or down. Press the left arrow button to exit the app menu.

Press the MENU button and select:

Message	Description and action
SYNC Apps
Mobile Apps	Scroll down the list to this option, then press the OK button.
Find New Apps	Select this option if the desired application is not in the list.

Note: If you cannot find an app compatible with SYNC AppLink, make sure the required app works on your mobile device.

To access via voice commands

Press the Voice button and, when prompted, say:

Command	Description and action
(applications | apps) [[of] [the] cell[ular] phone | mobile]	Say the name of the application after the tone. The application starts. When an application is running on SYNC, you can press the voice button and say the commands specific to the application.

The following voice commands are always available:

Command	Description and action
[Main menu] help	Use this command to play back the list of available voice commands.
(applications | apps) [[of] [the] cell[ular] phone | mobile]	The system will ask you to say the name of the application to run it.
(list [of] | list) (apps | applications) [[of] [the] cell[ular] phone | mobile]	The system will list all applications currently available.
(find | search) [new] (applications | apps) [[of] [the] cell[ular] phone | [of] the cell[ular] phone | mobile]	The system will search for applications compatible with SYNC on the connected mobile device.
(exit | quit)	Use this command followed by the name of the application.

You can also say the name of any application compatible with SYNC to start it on SYNC. To display the list of available voice commands for an application, say the name of the application followed by Help.

Enabling/disabling Push notifications

Some apps may send Push notifications. A Push notification is an alert from an app running in the background, delivered by voice, by pop-up, or both. Some apps may send Push notifications. This is especially useful for news or location-based apps.

Press the MENU button and select:

Message	Description and action
SYNC Apps
Mobile Apps
SYNC settings
All Apps	If Push notifications are supported, this setting will appear in the list. Select to turn the feature on or off as required.

Activating SYNC Mobile Apps

To use the system, you must allow it to send and receive authorization information for apps and updates, using the data plan associated with the connected device.

Data sent to Ford in the United States via the connected device. The information is encrypted and includes your VIN, the SYNC module number, anonymous usage statistics and debugging information. Updates may be carried out automatically.

Note: The first time you select mobile apps with the system, you must enable mobile apps for each individual connected device.

Note: Standard rates apply. Ford is not responsible for any additional charges from your service provider that may be incurred when the vehicle sends or receives data through the connected device. This includes any additional charges incurred in areas where roaming outside your home network is used.

App status

You can view the current status of the app in the settings menu. There are three possible statuses:

Message	Description and action
Update Required	The system has detected a new application that requires permission, or a general permission update is required.
Up to date	No update required.
Updating	The system is attempting to receive an update.

Settings menu options:

Message	Description and action
Request Update	If an update is required and you want to request it manually, for example when you are in a Wi-Fi area.
Disable Updates	Select this option to disable automatic updates.

App Permissions

Permissions are grouped by category. These permission groups can be granted individually. You can change the status of a permission group at any time while not driving, using the settings menu.

When an app is started through SYNC, the system may ask you to grant certain permissions, for example:

• To allow the app access to your vehicle information, including but not limited to: fuel level, fuel consumption, engine speed, battery voltage, odometer, VIN, outside temperature, gear position, tire pressure, ambient temperature, date and time.
• To allow your vehicle to provide driving characteristic information, including, for example: MyKey, seat belt status, engine speeds, braking events, brake pedal switch, acceleration, accelerator pedal position, clutch pedal switch, trip length, trip time, trip cost, percentage of correct engine response and percentage of time at speed.
• To allow your vehicle to provide location information, including: GPS and speed.
• To allow the app to send Push notifications using the vehicle display and voice functions while running in the background.

Note: You will only need to grant permissions the first time you use an app with SYNC.

Note: We accept no liability for any damage or loss of privacy relating to the use of an app, or for the disclosure of any vehicle data that you provide to us in order to send it to an app.