Emergency procedures

Lost keys, remote control, electronic key

Go to a CITROËN dealer with the vehicle registration certificate, proof of identity and, if possible, the label showing the key code.

The CITROËN dealer can retrieve the key code and transponder code to order a new key.

Unlocking / locking the vehicle completely with the key

Use this procedure in the following cases:

- Remote control battery worn out.

- Remote control malfunction.

- Battery failure.

- Vehicle in an area with strong electromagnetic interference.

In the first case, replace the remote control battery.

In the second case, reset the remote control.

Refer to the corresponding sections.

► Insert the key into the door lock.

► Turn the key forward / backward to unlock / lock the vehicle.

► To superlock, turn the key backward again within 5 seconds.

On vehicles fitted with an alarm, this function is not activated when locking with the key.

If the alarm is activated, the siren sounds when a door is opened; it stops when the ignition is switched on.

Central locking inoperative

Use these procedures in the following cases:

- Central locking malfunction.

- Battery disconnected or discharged.

If the central locking malfunctions, the battery must be disconnected to ensure the vehicle locks completely.

Front left door

► Insert the key into the lock then turn it toward the rear of the vehicle to lock the door, or toward the front to unlock it.

Passenger doors

Unlatching

► Pull the inside door opening handle.

Latching

► Open the doors.

► For the rear doors, check that the child safety lock is not activated.

Refer to the corresponding section.

► Remove the black cap located on the door edge, using the key.

► Insert the key into the recess without forcing it, then turn the latch toward the inside of the door.

► Remove the key and refit the black cap.

► Close the doors and check that the vehicle is properly locked from outside.

Replacing the battery

A message appears on the instrument panel when the battery needs replacing.

Battery ref.: CR2032 / 3 volts.

Without Keyless Entry and Starting

With Keyless Entry and Starting

► Unclip the cover using a small screwdriver at the notch, and lift the cover.

► Remove the used battery from its housing.

► Fit the new battery observing the polarity, starting by inserting it at the contacts located in the corner, then clip the cover onto the housing.

► Reset the remote control.

For more information on resetting the remote control, refer to the corresponding section.

Do not dispose of remote control batteries; they contain metals harmful to the environment. Take them to an approved collection point.

This equipment contains a button-type battery.

Do not swallow the battery. Risk of chemical burn! If swallowed, it can cause severe internal burns in as little as 2 hours and may result in death.

If batteries have been swallowed or placed inside any part of the body, seek medical attention immediately.

Keep new and used batteries out of reach of children.

If the battery compartment does not close properly, stop using the product and keep it out of reach of children.

Risk of explosion if the battery is replaced with an incorrect type! Replace the battery with the same type.

Risk of explosion or leakage of flammable liquid or gas! Do not use, store or place in an environment of extremely high temperature or extremely low pressure due to very high altitude.

Do not attempt to burn, crush or cut the used battery.

Resetting the remote control

After changing the battery or in case of malfunction, it may be necessary to reset the remote control.

Without Keyless Entry and Starting

► Switch off the ignition.

► Turn the key to position 2 (ignition on).

► Immediately press the closed padlock button for a few seconds.

► Switch off the ignition and remove the key from the ignition switch.

The remote control is fully operational again.

With Keyless Entry and Starting

► Insert the mechanical key (integrated in the remote control) into the lock to open the vehicle.

► Place the electronic key against the backup reader on the steering column and hold it there until the ignition is switched on.

► With a manual gearbox, put the gear lever in neutral, then fully depress the clutch pedal.

► With an automatic gearbox, from P mode, press the brake pedal.

► Switch on the ignition by pressing the "START/STOP" button.

If the fault persists after the reset, contact a CITROËN dealer or a qualified workshop as soon as possible.