Phone

I cannot connect my Bluetooth phone.

The phone's Bluetooth may be switched off or the device may not be visible.

► Check that the phone's Bluetooth is turned on.

► Check in the phone settings that it is set to "Visible to all".

► Turn the phone's Bluetooth function off, then on again.

The Bluetooth phone is not compatible with the system.

► You can check the phone's compatibility on the brand website (services).

Android Auto and/or CarPlay do not work.

Android Auto and CarPlay may not activate if the USB cables are of poor quality.

► Use official USB cables to ensure proper operation.

Android Auto and/or CarPlay do not work.

Android Auto and CarPlay are not available in all countries.

► Check the list of supported countries on the Google Android Auto or Apple websites.

The sound from the phone connected via Bluetooth is inaudible.

The sound depends on both the system and the phone.

► Increase the radio volume, up to maximum if necessary, and increase the phone volume if needed.

Ambient noise affects the quality of phone calls.

► Reduce ambient noise (e.g. close the windows, reduce the ventilation, slow down).

Some contacts appear twice in the list.

The contact synchronisation options allow you to synchronise SIM card contacts, phone contacts, or both. When both synchronisations are selected, some contacts may appear twice.

► Select "Display SIM card contacts" or "Display phone contacts".

The contacts are not sorted in alphabetical order.

Some phones offer display options. Depending on the settings selected, the contacts may be transferred in a specific order.

► Change the phone directory display settings.

The system does not receive SMS messages.

Bluetooth mode does not allow SMS messages to be transferred to the system.

Settings

Changing the treble and bass settings deselects the sound ambience.

Changing the sound ambience resets the treble and bass settings to zero.

Selecting a sound ambience overrides the treble and bass settings, and vice versa.

► Change the treble and bass settings or the sound ambience setting to obtain the desired sound environment.

Changing the balance settings deselects the fader setting.

Changing the fader setting deselects the balance settings.

Selecting a fader setting overrides the balance settings, and vice versa.

► Change the balance settings or the fader setting to obtain the desired sound environment.

There is a difference in sound quality between the different audio sources.

To ensure optimum listening quality, the audio settings may be adjusted for each audio source, which may cause audible differences when changing source.

► Check that the audio settings are suited to the sources being played. It is advised to set the audio functions (Bass, Treble, Balance) to the center position, to select the "None" musical ambience, to set loudness correction to "On" in USB mode and to "Off" in radio mode.

► In all cases, after applying the audio settings, first set the volume of the portable device (high level). Then set the volume of the car radio.

With the engine off, the system switches off after several minutes of use.

When the engine is off, the operating time of the system depends on the battery charge level.

This shutdown is normal: the system switches to energy saving mode and turns off in order to preserve the vehicle battery.

► Start the vehicle engine to increase the battery charge.

I cannot set the date and time.

The date and time settings are only available if synchronisation with the satellites is deactivated.

► Settings / Options / Time - Date setting menu. Select the "Time" tab and deactivate "GPS synchronisation" (UTC).