Using voice commands

Before starting the search, turn on the phone's Bluetooth function. If necessary, refer to the device manual.

Press the Voice button and, when prompted, say:

Voice command	Action and description
(Synchronise | Sync | Pair | Register) (Bluetooth | phone)	Follow the instructions on the audio display.

Words in square brackets [ ] are optional; you do not have to say them for the system to understand the command.

Depending on your mobile phone's features and local market, the system may ask you to set the current phone as primary (that is, the phone SYNC will automatically try to connect to first when the vehicle starts) and to download the phonebook.

Phone voice service

Press and hold the Voice button to use this function, if supported by the connected device.

Pairing other mobile phones

Pairing your mobile phone with the system wirelessly allows you to make and receive hands-free calls.

Note: Turn the ignition on and switch on the radio.

Note: To scroll through the menus, press the up and down arrows on the audio system.

1. 1
   Make sure the Bluetooth function on your mobile phone is turned on before starting the search. If necessary, refer to the phone's manual.
2. 2
   Press the PHONE key.
3. 3
   Select the Bluetooth devices option.
4. 4
   Press the OK button.
5. 5
   Select the option to add. The pairing process starts.
6. 6
   When a message prompting you to start pairing appears on the audio display, search for SYNC on your device to start the pairing process.
7. 7
   Select SYNC on your mobile phone.
8. 8
   Wait for the PIN to appear on the phone's display. Compare the PIN on the phone with the PIN shown on the audio unit display, then accept the request on the phone and on the vehicle display. The display shows whether pairing was successful.

Note: Some phones may ask you to enter a PIN. Enter the six-digit PIN provided by the system on the audio display. The display shows whether pairing was successful.

The system may ask you to set the current phone as primary or to download the phone book.

Mobile phone voice commands

Press the Voice button and, when prompted, say:

Voice command
(Phone | Blackberry | iPhone | Cell)
Followed by one of the following options:
(Call | Dial) ___
(Call | Dial) ___ ([A] home | Private)
(Call | Dial) ___ (At work | At office)
(Call | Dial) ___ On (cell | mobile)
(Call | Dial) ___ Other
(Select | Choose) [a number | number]	1
((Turn | Switch) off hands-free | Hands-free off)	2
((Hold | Put) [the] call on hold | Call waiting)	2
[Create | Make] [a] conference	2
((Turn | Switch) on [the] silent [mode] | [Silent mode] on)	2
((Turn | Switch) off [the] silent [mode] | [Silent mode] off)	2
((Turn | Switch) on ringtone | Ringtone on)
((Turn | Switch) off ringtone | Ringtone off)
(SMS | Text | Text message)	3
help

___ is a dynamic list that could be the name of a contact in the phone book. For example, you can say "Call home".

¹ See the following table for dialing.

² These commands are only available during a call.

³ See the following table for text messages.

Dialing commands

Press the Voice button and, when prompted, say one of the following commands:

Voice command	Action and description
Pound	This function adds a # symbol to the number or name.
Number	from 0 (zero) to 9 (nine)
Asterisk or star	This function adds a * symbol to the number or name.
(((Cancel | Clear) [all]) | (Delete | Erase | Correct | Fix) all)	Clears all digits entered
(Delete | Erase | Correct | Fix)	Deletes the last series of digits entered.
Plus	This function adds a + symbol to the number or name.

Note: To exit dialing mode, press and hold the phone key or any radio key.

Phonebook tips

To hear the SYNC system pronounce a name, browse the phone book, select a contact and press:

Listen

Switching between devices using voice commands

SYNC lets you easily access multiple phones, MP3 players, iPods or USB devices. To switch from one device to another, say the following:

Voice command
(Connect | Device) ___	You can say the name of the desired device, for example "iPhone", "Galaxy" or "iPod". SYNC may ask you to confirm the device type (phone, USB or Bluetooth audio).

Making a call

Press the Voice button and, when prompted, say one of the two options:

Voice command	Action and description
(Call | Dial) [[a] name]
(Select | Choose) [a number | number]	SYNC asks the user to say the numbers they want to dial. After the numbers are spoken, the system confirms them.

After the system has confirmed the phone number, you can say the following:

Voice command	Action and description
(Select | Choose | Call | Dial | Forward)	This command starts the call.
(Delete | Erase | Correct | Fix)	To delete the last digit spoken.
(((Cancel | Clear) [all]) | (Delete | Erase | Correct | Fix) all)	To delete all digits spoken.

To end a call, press the end call key on the steering wheel or select the end call option on the audio display and press OK.

Receiving a call

When a call comes in, you can:

• Answer the call by pressing the answer call key on the steering wheel or by selecting the Answer call option on the audio display and pressing the OK key.
• Reject a call by pressing the reject call key on the steering wheel or by selecting the Reject call option on the audio display and pressing the OK key.
• Ignore the call by taking no action.

Mobile phone options during an active call

During an active call, additional menu functions will be available, such as the one that allows you to put a call on hold.

To access this menu, select one of the options available at the bottom of the audio display or select the More option.

Menu option	Action and description
Mic. off	Turns off the vehicle microphone. To turn the microphone back on, select the option again.
Private	Transfers a call from hands-free mode to the mobile phone for a more private conversation. Once selected, the audio display will indicate that the call is private.
Hold	Places an active call on hold. Once selected, the audio display will indicate that the call is on hold.
Enter number	Enter numbers, for example numbers for passwords, using the audio system keypad.
Conference	Merges two separate calls. The system supports up to three callers in a multiparty/conference call. Select the Other option. Access the desired contact through the system or use voice commands to make the second call. Once the second call is started, select the Other option. Scroll to the Conference option and press the OK key.
Contacts	Access the phone book contacts. Select the Other option. Scroll to the phone book option and press the OK key. Scroll through the contacts in the phone book. When the desired selection appears on the audio display, press the OK key again. Press the OK key or the dial key to call the selected voice entry.
Call log	Access the call log. Select the Other option. Scroll through the options until the call history appears. Press the OK key. Scroll through the history options (incoming calls, outgoing calls or missed calls). When the desired selection appears on the audio display, press the OK key again. Press the OK key or the dial key to call the selected voice entry.

Accessing functions through the mobile phone menu

You can access the call log and phonebook, send text messages, and access the mobile phone and system settings.

Each time the paired phone connects to the system, the system attempts to automatically download the phone book and call log again. If the mobile phone supports it, activate the automatic download function.

Note: This function depends on the mobile phone.

1. 1
   Press the PHONE key to access the mobile phone menu.
2. 2
   Select one of the available options.

Menu option	Action and description
Enter number	Dial a number using the keypad of the audio system.
Redial	Redial the last number called (if available). Press the OK key to make the selection.
Contacts	Access the downloaded phone book. Press the OK key to confirm and proceed with entry. You can use the options at the bottom of the screen to quickly access the alphabetical categories. You can also use the letters on the keypad to jump to the corresponding letter in the list. Scroll through the contacts in the phone book. When the desired selection appears on the audio display, press the OK key again. Press the OK key or the dial key to call the selected voice entry.
Call log	Access previously dialed, received or missed calls. Press the OK key to make the selection. Scroll to select received calls, dialed calls or missed calls. Press the OK key to make the selection. Press the OK key or the dial key to call the selected voice entry.
Speed dial	Select one of the 10 speed dial entries. To store a speed dial entry, access the phone book and press and hold the numbers on the keypad of the audio system.
Text message	Send, download and delete text messages.
BT devices	Access the following option in the Bluetooth device menu lists:
	Add
	Connect
	Connect
	Disconn.
	Default
Phone settings	View the various settings and features of the mobile phone.

Text messages

The system lets you receive, send, download and delete text messages. The system can also read incoming text messages aloud so that you can keep your eyes on the road.

Note: This function depends on the mobile phone. For more information, visit your local Ford website.

Receiving a text message

Note: This function depends on the phone. To receive incoming messages, the phone must support text message download via Bluetooth. This function must be enabled on your phone.

Note: This function is speed-dependent and is only available when the vehicle is travelling at 5 km/h or below.

When a new message arrives, an audible signal will sound and a new message notification will appear on the audio display.

To listen to the message, you can say:

Voice command	Action and description
(Listen | Read) (SMS | text | text message)	Select this option for the system to read the message aloud.

From the screen you can also access the following options:

Menu option	Action and description
Ignore	Select this option (or take no action) to move the message to the incoming text message inbox.
Show	Select the show option to open the text message. Once selected, you can have the message read aloud or view other messages. For more options, select:
	More...	If you select this option, use the arrow keys to scroll through the following options:
		Reply	Press the OK key to access, then scroll through the list of preset messages to send.
		Call	Press the OK key to call the sender of a message.
		Forward msg	Press the OK key to forward the message to any recipient in the phone book or call log. You can also choose to enter a number.

Sending, downloading and deleting text messages

1. 1
   Press the PHONE key.
2. 2
   Select the text messaging option, then press the OK key.

Choose from the following:

Menu option	Action and description
New	When you select the option to send a text message, a list of preset messages appears on the audio display. It allows you to send a new text message by choosing from a set of 15 preset messages.
Show	Allows you to read the entire message and also request that the system read it aloud. To go to the next message, select the More option. Allows you to reply to the sender, call the sender or forward the message.
Delete	Allows you to delete text messages stored in the system (not on the phone). The audio display indicates when all text messages have been deleted.
More...	Allows you to delete all messages or manually download all unread messages from your phone.

Sending a text message

1. 1
   Select the send option when the desired selection is highlighted on the audio display.
2. 2
   When the contact appears, select the confirm option, then press the OK key again after the system asks whether you want to send the message to confirm. Each text message is sent with a default signature.

Note: Text messages can be sent in two ways. You can select a contact from the phonebook or call history, or enter a phone number and select the text option on the audio display. You can also reply to a text message received in the incoming text messages inbox.

Note: Each text message can be sent to only one recipient.

Accessing mobile phone settings

These functions depend on the mobile phone. The phone settings allow you to access and adjust functions such as the ringtone, text message notification, or to edit the phone book and set automatic download.

1. 1
   Press the PHONE key.
2. 2
   Scroll until the phone settings option appears, then press the OK key.
3. 3
   Scroll through the entries to select one of the following options:

Menu option	Action and description
Default	If this option is checked, the system will use this mobile phone as the primary phone when multiple phones are paired with the system. This option can be changed for all paired mobile phones (not just the active one) using the Bluetooth devices menu.
Phone status	Displays the mobile phone name, the provider name, the phone number, the signal level and the battery charge level. Once done, press the left arrow key to return to the mobile phone status menu.
Ringtone settings	Select the ringtone to use for incoming calls (either a system tone or the phone's ringtone). If the phone supports musical ringtones ("in-band"), selecting the phone ringtone option makes the phone ringtone sound. Press the OK button to select and listen to each tone by scrolling through them. Press the OK key to make the selection.
Message alert	Lets you listen to an audible tone to use as an alert for incoming text messages. Press the OK button to turn the audible alert on or off.
Contacts	Edit the contents of the phonebook, for example, add, delete, download. Press the OK button to select and scroll through the options in the table below.

To change the phonebook settings, choose from the following options:

Menu option	Action and description
Add contacts	Store the desired contacts on your mobile phone. For information on how to store contacts, refer to the phone's manual. Press the OK button to add contacts from your phonebook.
Delete	When a message appears asking whether you want to delete, select the option to confirm. Press the OK button to delete the current phonebook and call history. The system returns to the phone settings menu.
Download now	Press the OK button to select and download the phonebook to the system.
Auto download	When the automatic download function is on, any changes, additions or deletions saved in the system during the last download are erased. When automatic download is off, the phonebook will not be downloaded when the phone is connected to the system. The phonebook, call log and text messages can only be accessed by connecting your paired mobile phone to the system. Check or uncheck this option to automatically download your phonebook each time the mobile phone connects to the system. Download times depend on the mobile phone and the amount of data.
Sort order	When this function is enabled, you can choose how contacts are displayed. You can select:
	First name/Last name	Last name/First name