Ford Escape Quiz
Breakdown and Emergency Information

Roadside Assistance

In this manual: Breakdown and Emergency Information
Introduction — 1Symbol Glossary — 1Data Privacy — 7At a Glance — 1Child Safety — 11Seat Belts — 9Personal Safety System™ — 1Airbags — 8Pedestrian Warning System. 911 Assist — 1Keys and Remote Controls — 8MyKey™ — 5Doors & Locks — 5Keyless Entry — 6Easy Entry and Exit — 1Liftgate - Vehicles With: Manual Liftgate — 3Liftgate - Vehicles With: Power Liftgate — 6Safety — 4Steering Wheel — 1Wipers and Washers — 7Exterior Lighting — 8Interior Lighting — 4Windows — 3Interior Mirror — 1Exterior Mirrors — 1Sunroof (if equipped) — 4Instrument Cluster — 16Instrument Cluster Display — 14Trip Computer — 3Head-Up Display (If Equipped) — 1Remote Start — 5Climate Control — 7Cabin Air Quality — 1Front Seats — 5Rear Seats — 1Rear Seat Reminder — 1Memory Function — 1Garage Door Opener — 7USB Ports — 3Power Point - Vehicles With: 12V Outlet — 1Wireless Accessory Charger — 1Storage — 1Starting and Stopping the Engine — 9Hybrid Electric Vehicle Information — 6Auto Start-Stop — 1Fuel and Refueling — 10Catalytic Converter — 1High-Voltage Battery — 1Charging Your Vehicle – Plug-in Hybrid Electric Vehicle (PHEV) — 7Automatic Transmission — 8All-Wheel Drive — 1Brakes — 4Electric parking brake — 1Hill Start Assist — 1Auto Hold — 1Traction Control — 1Stability Control — 1Steering — 1Park Aid — 7Rearview Camera — 1Active Park Assist — 5Cruise Control — 1Adaptive Cruise Control — 10Drive Mode Control — 5Lane Keeping System — 6Blind Spot Information System — 5Cross-Traffic Alert — 5Pre-Collision Assist — 9Driver Alert — 4Traffic Sign Recognition — 4Loading — 6Cargo Area — 1Trailer Hitch Connection — 3Towing a Trailer — 4Trailer Sway Control — 1Driving Tips — 4Breakdown and Emergency Information — 7Towing Your Vehicle — 4Fuses — 4Maintenance — 14Vehicle Care — 5Body Styling Kits — 1Storing Your Vehicle — 1Wheels and Tires Information — 6Tire Care — 4Tire Sealant and Inflator Kit — 8Tire Pressure Monitoring System — 4Road Wheel Replacement — 1Capacities and Specifications — 16Vehicle Identification — 1Connected Vehicle — 4Vehicle Wi-Fi Hotspot — 3Audio System — 8SYNC™ (if equipped) — 9SYNC™ 3 (if equipped) — 41Accessories — 1Ford Protect — 1Scheduled Maintenance — 4Customer Information — 23Appendices — 3
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2special tools

Vehicles Sold in the USA: Obtaining Roadside Assistance

To help you if you have a vehicle breakdown, Ford Motor Company offers a complimentary roadside assistance program. This program is separate from the New Vehicle Limited Warranty.

The service is available:

  • 24 hours a day, seven days a week.
  • For the period of coverage provided with your vehicle.

Roadside assistance includes:

  • Replacement of a flat tire with a good spare tire (except vehicles with a tire sealant and inflator kit).
  • Jump starting the battery.
  • Lockout assistance (replacement key cost is the customer's responsibility).
  • Fuel delivery is an independent service provided by contractors where not prohibited by state, local, or municipal law. Up to 2 gallons (8 L) of gasoline or 5 gallons (20 L) of diesel fuel is delivered to a disabled vehicle. Roadside Assistance limits fuel delivery service to two complimentary incidents within a 12-month period.
  • Winching is available within 100 feet (30 m) of a paved or graded road in good condition, without requiring repairs.
  • Towing is an independent service provided by contractors where not prohibited by state, local, or municipal law. Eligible Ford vehicles are towed to an authorized dealer within 35 miles (56 km) of the disablement location or the nearest authorized dealer. If a member requests towing to an authorized dealer more than 35 miles (56 km) from the disablement location, the member is responsible for any mileage cost exceeding 35 miles (56 km).
  • Roadside Assistance includes up to $200 for towing a trailer if it is disabled. An eligible vehicle requires service at the nearest authorized dealer. If the towing vehicle is operable but the trailer is not, the trailer is not eligible for any roadside services.

Vehicles Sold in the United States: Using Roadside Assistance

Keep your Roadside Assistance identification card in your wallet for quick reference. This card is included in the owner's guide kit.

Owners of vehicles in the United States who need roadside assistance should call 1-800-241-3673.

If you arrange roadside assistance for yourself, Ford Motor Company will reimburse a reasonable amount for towing to the nearest dealer within 35 miles (56 km). To obtain reimbursement information, U.S. customers call 1-800-241-3673. Customers must provide their original receipts.

Vehicles Sold in Canada: Roadside Assistance

To help you fully if you have a vehicle concern, Ford Motor Company of Canada, Limited offers a complimentary Roadside Assistance program. This program is available in Canada or the continental United States.

Service is available 24 hours a day, seven days a week.

This program is separate from the New Vehicle Limited Warranty, but coverage is aligned with the powertrain warranty period of your vehicle. Canadian roadside coverage and benefits may differ from U.S. coverage.

If you need additional information, please call us in Canada at 1-800-665-2006 or visit our website at www.ford.ca.

Test yourself

A quick Ford Escape quiz: every answer comes with an explanation and a link to the manual page.